"Save for web and devices" missing in File menu

In Illustrator CS5, Win 7, "Save for Web and devices" is missing, ever since recently installed. A reinstall with all defaults does not fix it. Nor does deleting the Adobe "Illustrator CS5.1 Settings" folder. The File menu entry is not grayed out. It is missing. The applicaiton is up to date.
(A) A clue is when opening Illustrator this error dialog appears: "Error loading plugins. DxfDwg.aip PNGFileFormat.aip". However, both files exist in the "Plug-ins\Illustrator Formats" folder.
(B) Closing Illustrator and restarting gives a different error message: "Some plug-ins have been updated. You will need to relauch Illustrator for the changes to take effect."
(C) Closing and restarting takes me back to (A).
Web searches reveal this to be a perennial problem. There is, however, nothing in Adobe support about it I could find. This is a showstopper.
Thanks!
Puzzled in Atlanta

Larry,
Thanks!
No. I did a support call this morning. Reinstalls from a DVD and a
download both failed to solve the problem. He did not suggest the
cleaner step.
I did check to see that Program Files (x86)/Adobe/Adobe Illustrator
CS5.1 was empty after uninstalling AI 5. Then I deleted it.
So what I've done is uninstalled AI CS5 again. Then I downloaded the
cleaner. Here's what it says:
    "List of products installed on this machine:
    1. Adobe Premiere Pro CS5 Family
    2. Adobe Photoshop CS5
    3. Adobe Dreamweaver CS5.5
    4. Clean All."
It thus appears there is no way to clean just AI. So I quit the cleaner.
I will report to the forum on how Adobe support fixes this problem. I'm
now awaiting their reply on the case.
Thanks so much. Wish I could help you!
Jack

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mcohran wrote:
Any other ideas short of a reinstall?
Trash Photoshop preferences.
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Check on available disk space.

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So that you know next time that option is no longer available so to speack it is now under a dropdown wiht the default none then Type Optimized or Art Optimized in CS 5 and operhaps CS 4 as well

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htis is what it lloks like in AI and a browser when you choose Type Optimize
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jdldn wrote:
> Ive used the slice tool to mark out the images for
exporting from my Fireworks
> document.
>
> Does Fireworks have a 'Save for Web and Devices' feature
like Illustrator
> does? I want to have the 4-up display where you can see
the original image and
> file size in one section and use the others to vary the
JEPG/ GIF settings to
> get the best combination of file size and image quality.
I want to be able to
> save different settings for each slice (as you can do in
Illustrator).
>
> I cant find this feature but it seems weird that a web
image optimization
> program wouldn't have it. I tired opening my file with
Illustrator and
> Photoshop but the slices wernt imported aswell.
>
> Ive got CS3, is this option in CS4?
> thanks
>
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HTH
Jim Babbage - .:Community MX:. & .:Adobe Community
Expert:.
http://www.communityMX.com/
CommunityMX - Free Resources:
http://www.communitymx.com/free.cfm
.:Adobe Community Expert for Fireworks:.
Adobe Community Expert
http://tinyurl.com/2a7dyp
.:Author:.
Lynda.com -
http://movielibrary.lynda.com/authors/author/?aid=188
Peachpit Press -
http://www.peachpit.com/authors/bio.aspx?a=d98ed798-5ef0-45a8-a70d-4b35fa14c9a4
Layers Magazine -
http://www.layersmagazine.com/author/jim-babbage

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Mac OS X 10.6.4
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Hey there,
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I'm a web designer so this problem is causing chaos at the moment. When I try to save an image for 'web and devices' - I will get to the 'save for web and devices' window but then Photoshop 'freezes'. It doesn't seem to make a difference on file size big or small - Photoshop just freezes up. Sometimes Photoshop wont do it instantly, I will be able to save about 3 - 4 files and then it will freeze up. The only way to re-start the process is to force quit the application and start again.
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Definitely – it may or may not help but it’s easily done (command-alt-
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Window >> Layer comps
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Hello
I am running photoshop cs4 on windows vista
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-Noel

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Try this first:
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