"Save for web and devices" missing in File menu

In Illustrator CS5, Win 7, "Save for Web and devices" is missing, ever since recently installed. A reinstall with all defaults does not fix it. Nor does deleting the Adobe "Illustrator CS5.1 Settings" folder. The File menu entry is not grayed out. It is missing. The applicaiton is up to date.
(A) A clue is when opening Illustrator this error dialog appears: "Error loading plugins. DxfDwg.aip PNGFileFormat.aip". However, both files exist in the "Plug-ins\Illustrator Formats" folder.
(B) Closing Illustrator and restarting gives a different error message: "Some plug-ins have been updated. You will need to relauch Illustrator for the changes to take effect."
(C) Closing and restarting takes me back to (A).
Web searches reveal this to be a perennial problem. There is, however, nothing in Adobe support about it I could find. This is a showstopper.
Thanks!
Puzzled in Atlanta

Larry,
Thanks!
No. I did a support call this morning. Reinstalls from a DVD and a
download both failed to solve the problem. He did not suggest the
cleaner step.
I did check to see that Program Files (x86)/Adobe/Adobe Illustrator
CS5.1 was empty after uninstalling AI 5. Then I deleted it.
So what I've done is uninstalled AI CS5 again. Then I downloaded the
cleaner. Here's what it says:
    "List of products installed on this machine:
    1. Adobe Premiere Pro CS5 Family
    2. Adobe Photoshop CS5
    3. Adobe Dreamweaver CS5.5
    4. Clean All."
It thus appears there is no way to clean just AI. So I quit the cleaner.
I will report to the forum on how Adobe support fixes this problem. I'm
now awaiting their reply on the case.
Thanks so much. Wish I could help you!
Jack

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