"save for web and devices" problem

Hello
I am running photoshop cs4 on windows vista
When I click on file>save for web and devices, a message appears saying "the operation cold not be completed"
This happens for small files and large files
Can anyone tell me how to overcome this problem please?
Thanks
Reg

Hi again, rego.
I did a bit of searching and someone had a similar problem as you where simply deleting the pref file via key command didn't work. A user suggested to first zip the Save for Web preferences and then delete the preferences. I am not sure what zipping the file does but basically they are suggesting delete the preferences manually.
So try zipping the save for web preferences file and then delete it. After this is done, restart Photoshop and see if it helps. To find where the Save for Web preferences are, refer to this page:
http://kb2.adobe.com/cps/405/kb405012.html
EDIT: I am not sure if I was clear about the process suggested in the other post. For clarification, the suggestion is to zip the Save for Web preferences file and then delete the zipped file of the Save for Web preferences.

Similar Messages

  • CS5 Save for Web and Devices problem

    I recently installed CS5 and now I cannot save for Web and Devices.  A pop up error window appears saying "A write permissions error has occurred".  Any suggestions to make it possible to save for Web and Devices would be appreciated.
    Also, when I exit Photoshop CS5, yet another pop up window appears and reads, "Could not save Preferences because the file is locked or you do not have the necessary access privileges.  Use the 'Get Info' command in the Finder to unlock the file or change permissions on the file or enclosing folders'.  Again, any suggestions as to what this message is about and how to make PS close as it did with CS4 would be appreciated!
    Thanks,
    E

    Try this first:
    Applications > Utilities > Disk Utility > Macintosh HD > Repair Disk Permissions
    Also make sure your not saving to a removable hard drive that is NTFS. If you can drag files into the drive its the right type of drive to use and there shouldn't be a problem.
    Apart from that all i can say is to restart your Mac and make sure all the adobe updaters are up to date
    Hope that helps
    James

  • Exporting animation using Save for Web and Devices problem

    The animation plays as it should when the "Play" button is pressed at the bottom of the "Save for Web and Devices" Menu , but when I Preview it the individual frames don't disappear once they've shown , so you can see them all at the end of the animation . This is also how they save as a .gif ( although using the "Save as html" option reverts to looking as it should , each frame appearing and disappearing in turn) How do I save as gif without this happening?Many thanks for any help

    Thanks!  It was under the object - slice.  You've saved my sanity

  • Possible Problem with Save for Web and Devices?

    II've come here to the forum for some insight on why a gif file created by save for web and devices command is not showing up as an image in an uploading dialog box for my website.  I'm buildiing my website with word press and a custom freelancer theme.  I've created a customized header with Illustrator and have been saving the file with the save for web and devices command.  Once I have my gif file, I go to my theme uploader and try to upload the gif image and place it on my homepage.  I've not had any problems with doing this until yesterday, when I tried to upload an updated file.  What usually happens is that the thumbnail image shows up in the dialog box, I select my options, and click insert.  But what's started happening yesterday is that the thumbnail does not show up, unless I click on edit image.  This makes no difference, as when I click insert and go to my homepage and refresh it, the header doesn't show up.  I've tried working with the developer of the theme to resolve this problem and so far we've not found a solution.  I've tried to upload the header with different file types: jpg, png, tiff, but they don't work.  I thought I'd come here to see if anyone might have some suggestions.  The problem may not be with Illustrator's save for web and devices, but I thought I'd give this forum a shot.  Thanks for any and all respones. :[

    CT,
    If you can see and open the GIF/whatever (with any viewing application), the Illustrator Save for Web&Devices works. If not, you may ask about it in the Illustrator forum:
    http://forums.adobe.com/community/illustrator/illustrator_general?view=discussions
    If the image is there, to have the issue solved quickly, I believe you should ask in a forum covering the web building application.

  • Save for web and devices - grayed out. Why?

    Hi. I just bought a new computer, new hard drives, etc.
    So, I had to reinstall Windows XP pro and all my software applications, which includes Adobe Creative Suite Design (standard edition). All loaded well and my computer is up and running nicely.
    only one problem.... in Photoshop the "Save for web and devices..." function is grayed out and unavailable. :-(
    This is a feature I use quite a lot. Before I try uninstalling and re-installing, which, as you probably know is a lengthy process with these Adobe products, I'd like to first verify if this is a known problem and/or something I can deal with without re-installing Photoshop. I did a quick Google search, but couldn't find anything useful. Did find one post in some different forum by someone who described a problem similar to this one, but didn't receive an answer.
    If anyone can help me out, I'd really appreciate it.
    Thanks.

    You would get this if your files were 16bit or multichannel.

  • Photoshop stalls on Measuring memory & save for web and devices

    Mac OS X 10.6.4
    MacBook Pro
    CS4 Photoshop Extended
    Hey there,
    I would be grateful if anyone can shed any light this problem which has occured out of nowhere.
    I'm a web designer so this problem is causing chaos at the moment. When I try to save an image for 'web and devices' - I will get to the 'save for web and devices' window but then Photoshop 'freezes'. It doesn't seem to make a difference on file size big or small - Photoshop just freezes up. Sometimes Photoshop wont do it instantly, I will be able to save about 3 - 4 files and then it will freeze up. The only way to re-start the process is to force quit the application and start again.
    However sometimes when I re-start Photoshop, the application will hang on 'measuring memory' instruction on the start up panel - where I then have to force quit and sometimes re-start my machine. This whole process is obviously very time consuming and a right pain.
    Just for info I have played around in the Preferences - just to see if changing the 'memory usage' would have any effect - this doesn't seem to of made a difference. I currently have the setting at 2211mb (71%) which is within the ideal range (1689-2211mb).
    Any guidance or help would be most grateful.
    Cheers
    T

    Definitely – it may or may not help but it’s easily done (command-alt-
    shift on starting the program).
    Though it is somewhat annoying having to recreate the Preferenes-
    settings one has changed and getting the Tools back to the preferred 
    settings.
    If you should trash your prefs just don’t forget to save your custom 
    Presets (Brushes, Patterns etc.) before.

  • Error when trying to "Save for Web and Devices"

    Hello All,
    I have a little issue with Photoshop CS3 on the XP Pro platform.  I get the error when I try and "Save for Web and Devices".  This is the actual error.  "the exception unknown software exception"  uhh... lol
    I currently work for a school district.  I'm the Tech/Network Admin for the entire district.  We have a lab setup with some new PC's (As of last June)  They all have 2 gig of ram Core 2 Duo 2.4 ( I think).  Pretty good machines.  We currently have an image built for them so essentially they are all the same builds.  We recently just updated the image as of a month ago.  In talking with the teacher who does the tech classes in this lab, he recently ran into this problem as of a week ago.
    We are a Novell based campus.  Zen 7 support pack 7 I think as well.  We do however lock down the machines.  Dynamic Local users.  Everything gets pulled off the machine when the user logs out.  Now I do sort of think that this issue is related to some type of policy we're pushing down because when we use our "Tech" account which does have local admin rights to the PC we don't get an error.  We haven't modified the policies here in quite a while.  School is almost over and we'd like to relax for a bit and not cause any problems.  LoL
    And in fact all the PC's in our High School have this issue.  And currently we have about 3 different models not including the one I listed above.  Any advice is much appreciated.  Cause I'm pretty stuck on this issue.
    Thanks,
    Jesse

    Save for web and devices saves its own prefs to retain the last active settings. When it can't do that, it will fail. You may wish to grant write permissions to the Documents and Settings\App Data\Adobe\ Save for Web folder. The same applies to Device Central...
    Mylenium

  • "Save for web and devices" missing in File menu

    In Illustrator CS5, Win 7, "Save for Web and devices" is missing, ever since recently installed. A reinstall with all defaults does not fix it. Nor does deleting the Adobe "Illustrator CS5.1 Settings" folder. The File menu entry is not grayed out. It is missing. The applicaiton is up to date.
    (A) A clue is when opening Illustrator this error dialog appears: "Error loading plugins. DxfDwg.aip PNGFileFormat.aip". However, both files exist in the "Plug-ins\Illustrator Formats" folder.
    (B) Closing Illustrator and restarting gives a different error message: "Some plug-ins have been updated. You will need to relauch Illustrator for the changes to take effect."
    (C) Closing and restarting takes me back to (A).
    Web searches reveal this to be a perennial problem. There is, however, nothing in Adobe support about it I could find. This is a showstopper.
    Thanks!
    Puzzled in Atlanta

    Larry,
    Thanks!
    No. I did a support call this morning. Reinstalls from a DVD and a
    download both failed to solve the problem. He did not suggest the
    cleaner step.
    I did check to see that Program Files (x86)/Adobe/Adobe Illustrator
    CS5.1 was empty after uninstalling AI 5. Then I deleted it.
    So what I've done is uninstalled AI CS5 again. Then I downloaded the
    cleaner. Here's what it says:
        "List of products installed on this machine:
        1. Adobe Premiere Pro CS5 Family
        2. Adobe Photoshop CS5
        3. Adobe Dreamweaver CS5.5
        4. Clean All."
    It thus appears there is no way to clean just AI. So I quit the cleaner.
    I will report to the forum on how Adobe support fixes this problem. I'm
    now awaiting their reply on the case.
    Thanks so much. Wish I could help you!
    Jack

  • Adobe Save for Web and Devices Error

    I had a problem with Save for Web and Devices in Photoshop CS4 - and am posting the solution for anyone else that might encounter this (posted previously for Mac but not Windows). This problem suddenly occurred - and I'm not sure why. I had the most updated Photoshop CS4 version: 11.0.2.
    Issue: When I tried to overwrite an existing image using Save for Web and Devices, I received an "Adobe Save for Web & Devices Error": "Could not write the file. A file system error has occurred"
    This error prevented any file (originally created using Save for Web &Devices) from being saved again with the same name. I figured out the solution by finding the resolution for Mac Photoshop and adapting it for the PC version. The solution for me was to delete the following files:  "Default Settings.iros" and "Recently Used Optimizations.irs" (the only two files present) in the following directory:
    C:\Documents and Settings\[user profile name]\Application Data\Adobe\Adobe Illustrator CS4 Settings\en_US\Save for Web Settings\
    Note that there were other sub-directories of the "Save for Web Settings" folder - I didn't touch any of those. The problem is now resolved and Photoshop seems to function normally.

    Honestly, I haven't had problems with reading/writing files to/from network drives, but I have read on this forum that there are times when it causes problems for people.
    And yes, if you used the command line NET USE (or the Explorer Map Network Drive) function to create the drive, it is actually using Windows Networking behind the scenes.
    -Noel

  • "Save for web and devices" making images saturated

    I have been using the "save for web and devices" option for quite some time but suddenly it has started to make all images very saturated compared to the actual file. I made no changes to the output settings or the color management settings. Even when I change those sttings it makes no difference. The image is saturated no matter what. Any idea what's going on? I am about ready to uninstall and reinstall the software in hopes that it will make the problem go away, but I'm hoping there is an easier fix. Thank you

    These are my settings. Are they the same in your SFW dialog?

  • Photoshop CC closes or freezes when saving in save for web and devices

    Hello,
    Since I have a new laptop with Windows 8, I couldn't get Photoshop CS6 anymore, so I downloaded PS CC.
    It's working great the last days, but since yesterday PS freezes or closes everytime I try to save a .gif in save for web and devices.
    It drives me insane...
    I hope someone can help me.
    Thanks in advance.

    Trash the Save for Web prefs in the respective folder (C:\Progrom Files\Common Files\Adobe or your user home directory).
    Mylenium

  • Save for Web and Device Grayed menu grayed out

    Using Photoshop 11.0.1 (CS4) and Mac OSX 10.5.6), I have an action that saves a retouched file first as a high quality jpg and then as a optimized jpg for the web. It has worked fine in the past, but today when running the action I received a warning that the Export command was not available. I tried manually exporting the using the Save for Web and Devices menu item, but it is grayed out and not available. The file is sized to 1024 pixels on the longest side, no layers and in 8 bit mode.
    So far I have done the following:
    Trashed the Save for Web preference file
    Repaired permissions
    Scanned for viruses
    Rebooted the system
    Any other ideas short of a reinstall?

    mcohran wrote:
    Any other ideas short of a reinstall?
    Trash Photoshop preferences.
    Repair Permissions.
    Check on available disk space.

  • Saving Sliced files in Illustrator CS6 like it was in CS5 "Save for web and devices" gone?

    Hello,
    I used to save all my slices in CS5 and it would give me the option to save for web and devices, then when I was in there it would let me choose the option at the bottom Other... then I could go in and save it as a html and images and then it would automatically make div's for me when I brought it in to dreamweaver.  Where did this option go in CS6?  Can someone help I am on a big deadline, and I lost all my work transfering it back into cs5 to try it there like I used to.  Attached is a .png to show what I mean.
    Thank you,
    DariusB
    These options are not here in CS6 and I cant find it.  I would really appreciate the help.
    Thanks again.

    Hi,
    There have been some other changes too - here is the link to the article that describes the changes: http://blogs.adobe.com/ivandavid/illustrator_cs6_save_for_web/.
    Cheers,
    David

  • When I save for web and device in Illustrator, I see all the pixels... What is wrong?

    I have created a vector image. When I save for web and device in Illustrator, the image does not come out clear even if I'm saving the image the same size as the artboard. I can see the coutours (pixels)... I've opened the file on another computer and everything is perfect. What is wrong on my computer?
    I have reinstalled the program and did all the updates. What else can I try?
    Thank you!

    So that you know next time that option is no longer available so to speack it is now under a dropdown wiht the default none then Type Optimized or Art Optimized in CS 5 and operhaps CS 4 as well

  • Possible bug in Illustrator CS4 text anti-aliasing in Save for Web and Devices

    Hello all,
    This could be a bug... if so, I'd be happy to add it to Wade's bug list a few messages down the stream.
    Here's what's happening: when I create small text using a very thin font (in this case, Helvetica Neue Light), the Pixel Preview gives a noticeably different anti-aliasing solution to the actual output from Save for Web & Devices. I'm attaching an original .AI file as well as a screenshots of what I'm getting in both situations.
    I'd really prefer the Save for Web and Devices output to look exactly like the Pixel Preview. The font looks great in Illustrator but loses a lot of its punch when I Save for Web.
    ---Peter

    In the Svae for Web and Device  under the image tab where it says art Optimize that is a drop down menu select Type Optimize as such
    htis is what it lloks like in AI and a browser when you choose Type Optimize
    This the difference between Art Optimized and Type Optimize
    That is what is happening to you you are selcting Art Optimize and that is the reason when you choose art optimize aqnd you rraster the image it looks right to you.

Maybe you are looking for