Saving a Word document to pdf - dropping letters when printed

I have a client that is saving a document created in Microsoft Word 2007 as a PDF file. After saving the PDF file they are distributing the PDF to their staff as well as users outside of the office. When the PDF file is printed the printed copy is missing a combination of letters, such as "ie" or "ti" or "li" etc. The user herself has printed the PDF file from both her work PC and her home PC with the same results.
Adobe Reader 9 (v9.3.0.148) in a terminal server environment (Windows Server 2008SP2)
Microsoft Office 2007 all updates installed.
Anyone have any ideas, I have tried most of the fixes that I found from others but noting that keeps permanently.
Thanks, Joe.

Not Reader causing it. It's how the PDF was created. Your samples are all what are called ligatures and the font information for those ligatures are not being embedded in the PDF when it is created. You would need to ask Microsoft how to do that if you are using their product to create the PDF.

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