SB Play (Model No SB1140) on Win XP Pro SP3 cannot start

When I plugged it in initially, XP immediately recognised the new device but gave "Cannot install this Hardware. The hardware was not installed because the wizard cannot find the necessary software".
I tried installing the software from the CD. The problem remained.
I used Device Manager to force Windows to use the SB Play driver for the device. I immediately received the error "This device cannot start (Code 0)".
The problem feels like bad firmware in the device, and I am intending to ask for a replacement. However, I may just have done something stupid. Can anyone suggest an action I should take, or have seen something similar?

Hi!?It would be nice if someone of the Creative Crew could help me. I have enjoyed many Sb cards and hopefully this aint a disapointment compairing to the other ones. If you dont have any idea how to solve this, please informe me. I dont want to posses a sound card that wont work on my PC.
Thanks.

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