SB wow wireless not working after firmware upgrade

Hello,
In the beginning of this year I bougth a pair of Sound Blaster World of warcraft wireless headset. And there have been alot of trouble with them, I've been using the latest software but not the latest firmware ever since then.
And every now and then my mic stop to work, I could hear sound but the mic was totally dead, and all of a sudden, of no logical reason the mic started to work agian.
So I thought a firmware upgrade could make them work better, but no, i upgrade firmware from .9.x to .0.x.
And guess what happens? Nothing works no, not the sound, not the mic, the USB trasmitter cant even sync with the headset anymore.
Ive tried a million things now, some of them are:
. Just tried to reinstall it, didnt work
2. Tried to install it in winxpsp3 compability mode, didnt work.
3. Tried to clear all temp-folder (the temp-folder under c:\windows\temp and the user-temp) after Ive uninstalled it, didnt work.
Im running on Windows 7 Professional x64 edition.
What could cause this? I havnt tried to install them on a XP-computer yet tho. But I have to get them work in Win7, since i cant downgrade just because of a headset, huh?
Thanks,
Johan

Ok, please redirect me to a tecnical supportpage where I can find potential solutions,
- and instructions how I do for example a downgrade of firmware?
PS, This page does not include any potential solution:
http://support.creative.com/Products...tDetails.aspx?
catID=437&CatName=Headphones+%26+Headsets&subCatID =23&subCatName=MIDI+Keyboards&prodID=9068&prodName =Sound+Blaster+World+of+Warcraft+Wireless+Headset& bTopTwenty=&VARSET=prodfaqRODFAQ_9068,VARSET=CategoryID:437

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