Scanner Failure

I keep getting a message, "Scanner Failure". I belive this is a mechanical problem. How can I solve it?

You can try to do a partial reset:
Unplug the power cord from the product, and wait 20 seconds.
Press and hold # and 3 while plugging in the power cord to the product.
Release the buttons after the product starts up. The product will now be reset to factory defaults.
If this fails to resolve it, you may be looking at a repair.
Though I work for HP, My posts express MY opinion, and not those of HP.

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My printer HP Officejet 4500 won't scan, fax or copy. It displays Scanner failure, press OK.

My product is HP Officejet 4500, The operating System of my computer is Window XP. The error message display on my printer is - Scanner failure, unable to scan copy or send a fax. press OK. THE SCANNER LIGHT DOES NOT MOVE AGAIN BUT THE PRINTER CAN PRINT and I am out of warranty and not inssured

I hate to tell you this, but that message normally means that you will not be scanning, copying, or faxing with this printer any more. You can try to fix the problem by following the steps in this document, but typically you just have to get a new one. Sorry.
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Officejet Pro 8600 Plus scanner failure

I have an Officejet Pro 8600 Plus all-in-one. When I first got it, all of the features worked fine: print, scan, and copy. A few weeks ago, it started to not scan or copy, and printer was hit or miss. I have managed to resolve the printing issue, but it still wont scan or copy. I have tried uninstalling the printer both from the hp folder and control panel and then reinstalling the driver (I have the full feature one). I have tried the scan and print doctor, and it doesnt make it past the second step. The error message the printer displays is, "scanner failure: unable to scan, copy, or send a fax." I have also followed the steps to go into services, and both of the necessary dependencies are listed for the WIA, and the RPC and shell hardware are both started. Please help.

Hello ld2hx,
Welcome to the HP Forums.
I see that you are having an issue with scanning, copying and faxing.
First off, please make sure that you have the printer power cable connected directly to a wall outlet and not a power bar/strip. Here is a document that uses a LaserJet printer as an example but it is meant for HP products in general. Please click on the following link that explains the Issues when Connected to an Uninterruptible Power Supply/Power Strip/Surge Protector.
Please click on the following link for A 'Connection Error' or 'No Computer Detected' Error Message Displays during Scanning.
If the troubleshooting does not help resolve your issue, I would then suggest calling HP's Technical Support to see about further options for you. If you are calling within North America, the number is 1-800-474-6836 and for all other regions, click here: click here.
Thanks for your time.
Click the “Kudos Thumbs Up" at the bottom of this post to say “Thanks” for helping!
Please click “Accept as Solution ” if you feel my post solved your issue, it will help others find the solution.
W a t e r b o y 71
I work on behalf of HP

Can a "OfficeJet 7310" "scanner failure" be repaired?

I first received the "scanner failure" error on my OfficeJet 7310 while trying to scan a document; the machine made a loud noise that sounded like gears slipping and advised that I should "turn off power and then turn on" which, of course did not change anything. I was able to print from applications like Word. Now the error occurs at printer startup and will not allow any operation; this appears as though it is a hardware issue.

What to do? Can the scanner failure be repaired on my office jet 7410 all in one?

My hp 4580 "all-in-one" scans one page and then ... "scanner failure - recyle power and try again"

HP 4580 "all-in-one" scans one page and then ... "scanner failure - recyle power and try again"
Not ONE time but, EVERY Time ! WHY ? ! ?

Were you able to make a copy? Just to make sure that there is nothing wrong with the hardware.
Thanks.
I do work for HP. But i speak for myself.
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Scanner failure error message when trying to make a copy

I have a continual scanner failure message on m y 750 xi when I try to make a copy. Unit prints OK from my computer, but refuses to just make a simple copy. I have tried shutting of and resetting and unplugging and all that stuff many times. The light on the scanner does come on. Thanks.

I too am having this problem and have had, for about a week now.
I've found that by logging off itunes (if I can), closing it down, and then restarting it, sometimes allows it to work for one transaction (say downloading an updated app). After that it's back to the same error.
Really annoying.

I get a scanner failure when i turn on the printer? product name:

HP Photosmart eStation All-in-One Printer - C510a,
I get a scanner failure when I turn on my printer. I scanned a picture a week ago and had no trouble with the device, now it is not working

This is a known bug, and has been for years. It occurs when Firefox is your default browser and some glitch (or program) changes that default. Thankfully, there's a fairly easy fix, though it does involve monkeying around in the Registry.
(Note: These instructions apply to Windows Vista and 7 only.)
1. Click Start, type regedit, and then press Enter.
2. Navigate to the following entry: HKEY_CLASSES_ROOT\FirefoxURL\shell\open\ddeexec
3. In the center pane, double-click the Default entry, then remove whatever value is there (it'll probably be a weird string of numbers and commas).
4. Click OK, then exit Regedit.
5. If Outlook and/or Firefox are open, close them, then restart them.
this information was found at[[ http://www.pcworld.com/article/200103/fix_outlook_general_failure_error_for_email_links.html]]
I am using windows 7 pro this issue has drove me crazy for some time, now finally it's fixed by doing the exact same steps as above, hope this works for everybody that is having this problem. I just had to share this with my fellow firefox users. :)

My officejet K80xi keeps showing scanner failure.

A friend gave me an Officejet K80xi. When I power it on it requires twice for cartridge alignment and then comes up with a message of Scanner Failue. Turn power on and off again.
How do I troubleshoot this error?

How do I repair the Scanner Failure message to get theK80Xi to function properly?

Scanner failure 30.01.45 or .19

I have HP color LaserJet 6040f MFP screen showing NON-HP supply in use and with code error 30.10.19-scanner failure. I changed the tuners and the same.

Hi,
If you are using a surgeprotector please bypass it and connect the printer directly to a wall jack. If you are using a non hp tonner or a refilled tonner Please change it with a genuine hp tonner
Though I am an HP employee, I am speaking for myself and not for HP.
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--Please mark the post that solves your problem as "Accepted Solution

Scanner Failure, No 7210 Code

I am stuck with a "Scanner Failure" Turn DC on and off endless loop. No help to my Windows 8 HP computer"communication issues". AARGH!!

Hi @Disappointed55,
The list of potential solutions for a scanner error is quite short, we can reset the printer, check the power connection, and service the printer if the issue persists. Take a look at the document that discusses these steps: HP All-in-One Products - A 'Scanner Failure' Message Displays on the All-in-One Control Panel and Yo...
If the issue persists, I suggest calling us, as we can discuss what out of warranty options are available to you. If you are in Canada or US call 800 474 6836, or you can Contact HP Worldwide.
Best of luck.
Please click the Thumbs up icon below to thank me for responding.
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Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.
Sunshyn2005 - I work on behalf of HP

Scanner Failure on hp psc750xi

I have been getting scanner failure. I have tried all that hp has to offer for solutions. No Luck.
Any other suggestions?

Thanks Rainbow7000 for the info
I did try all of these to see if it would help but with no life at all in the scanner it looked pretty terminal
I have therefore called HP support and I now have a replacement on its way to me!
Have a good weekend too...........

Samsung SCX-4521F scanner failure into Acrobat 9.1.3

I have the above mentioned all-in-one, latest scan drivers loaded from Samsung. Windows XP SP3 fully up to date. Acrobat recognizes the WIA driver (must invoke Custom Scan since does not allow presets), allows option changes, but when Scan button is pushed it fails with msg "Error while interacting with the scanner: the selected scanner was not found". The msg doesn't make much sense, since Acrobat has already interacted with the scanner, but there it is.
I'm an experienced pc IT type, have gone thru the usual reload drivers, etc., with no luck. All other applications can scan directly from the WIA Twain32 driver, including Adobe Photoshop CS4, but not Acrobat. I have searched knowledge base, Googled, etc., no info.
Richard Southworth

Bill, I believe you need to read my other posts, Adobe Acrobat from the built-in administrator account is the only app that won't scan successfully. And in XP there are now two ways to scan, Twain and WIA (Windows Imaging Acquisition), both fail.
So here's the final workaround, in case anybody else has this issue and needs a "fix". I have two accounts on my Windows XP SP3 system, the built-in Administrator account (my normal working logon) and a second user account, call it X, that also has administrative privileges (belongs to the administrators group). I have a shortcut on my desktop in the Administrator account for Acrobat - I right click on it and choose Run as from the pop-up menu. I then select the X account and enter its password, and Acrobat appears. Scan to pdf now works properly for both of my scanners; when finished I have to be careful where I save the pdf, since the Desktop and My Documents are for the X user and don't show up automatically since I'm logged into the system as Administrator. Not a big deal, easy enough to put the final pdf somewhere convenient to locate.
So there you have it, Adobe for some obscure reason has inhibited scan to pdf while in the built-in Administrator account, at least in my system and for two different scanner brands (Epson and Samsung). I don't believe it is a permissions issue; I have examined all involved files and registry entries for such and have found no obvious problems. I have uninstalled and installed both Acrobat and the scanner driver for all combinations of the two users, again with always the same result.
Richard Southworth

Solution for fingerprint scanner failure after ThinkVantage upgrade!

Hi Everyone,
I keep seeing a number of posts about problems with the fingerprint scanner after you let the ThinkVantage updater run and update the fingerprint software. I found a solution last week and it has been working flawlessly since then. I posted it here:
http://forums.lenovo.com/lnv/board/message?board.id=T_Series_Thinkpads&thread.id=19388
However here is are the details:
I ran into the same problem, however I found a solution that has worked for me. I went into the control panel and open programs and features. What I noticed was that there were two different versions of the fingerprint software installed. I uninstalled both of them, rebooting when required until they were gone. I then downloaded the latest version of the fingerprint software from here: http://www-307.ibm.com/pc/support/site.wss/document.do?sitestyle=lenovo&lndocid=MIGR-70598
After installing it, my scanner is working like a charm! Hopefully this helps you out as well!
Cheers!
Chris

Looks like some magic (i.e., simple full system restart) helped. After that ACPI looks normal. Some errors still are in dmesg, but seemingly not critical.

ERROR MESSAGE - Scanner failure - Unable to scan, copy or send a fax - Photosmart 3310 All in One

Hi, believe it or not, this worked.., unplug unit for 30 sec.
press and hold # key plus 3 key (keep holding)
plug in unit again
keep holding # and 3 buttons until screen says reset has occurred
release buttons, try copying or scanning
if you're lucky, you'll now have a functioning unit
Message Edited by Covelloj on 09-27-2009 03:07 PM

Boy, does this story sound familiar. After some research and considering the fact that good quality photos are important, we purchased the HP 3310 a little over 3 years ago. This certainly was not the cheapest all-in-one unit available. Thank God we purchased the extended warranty from Best Buy. Roughly 7 months after purchase, we could no longer copy, scan or fax -- same message you received. We returned the unit to Best Buy and they promptly replaced it with a new one. We were offered as a replacement any printer of our choice up to the purchase price of the 3310. Second mistake: we chose to replace the unit with another HP 3310. Guess what -- a few days after expiration of our extended warranty, we received the same message again and could no longer copy, scan or fax. As it was out of warranty by this time, we examined the unit carefully and found that the light carriage bar that scans was out of alignment and stuck there. We removed the 2 screws holding the scanner bed and were able to squeeze a hand far enough under the glass to re-align the scanner bar. It still would not work. We thought it was broken and turned it off. Much to our surprise, next time we turned it on, it worked...until, that is, we tried to use the reduce/enlarge function and it repeated the malfunction. We have since determined that the reduce/enlarge function creates the problem. As long as we do not use the reduce/enlarge function, the printer continues to copy, scan and fax. We are going to replace this printer, but there is an old saying..."Once a fool, shame on you; twice a fool, shame on me." The replacement will surely not be an HP product.

Re: scanner failure hp 4280 all in one printer scanner copier

Can anyone help me please?
I have an HP Photosmart C4280 which will print but will not scan when using it with my Apple Mac.
I have looked at the various posts and have installed, deleted, re-installed. The Mac sees the printer and sees the scanner too.
This morning the printer has now decided to print in miniature so that anything that I print you need a magnifying glass to read. This is so aggravating. I have tried to resolve this but have failed miserably.
Any suggestions would be gratefully received. Thanks!
This question was solved.
View Solution.

If you are using Snow Leopard and have HP software for pre-Snow Leopard (either from a CD not marked as compatible with 10.6 or you recently upgraded to Snow Leopard and had the HP software on your Mac before you upgraded - even if you did a standard uninstall of the old software or installed new software over the top of it) you must uninstall the software using the 'scrubber' option:
Go to Applications/Hewlett Packard/ click on HP Uninstaller
Click on Continue
Highlight your device on the left pane
Hold the Ctrl, Opt and Cmd keys and click on Uninstall
There will be a pop up that asks if you are sure you want to uninstall ALL hp software. (At this point, if you continue, any HP printers you have installed will need to be reinstalled)
Click Continue and let it finish
Restart your Mac
Now, run a Software Update.
Finally, download and install the "Full Featured" Driver and Software from the "Support & Drivers" link at the top of this page.
Say thanks by clicking "Kudos" "thumbs up" in the post that helped you.
I am employed by HP

Scanner Failure

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