Scans saving to wrong place! Epson Perfection, V300 and 4990, Canon MP250 scanners and Windows 7

Question

I have a network of 4 computers using Epson Perfection and Canon scanners with a Digitization interface that writes data to MS Access. Ever since we were forced to upgrade to Win7, when we try to scan,
the scanner tries to save files to the wrong drive even though the .ini settings for the program specify a certain path (a shared drive on our main computer) and I've also set the scanners to save to the same path on the shared computer. I work at a university
and the tech guys here are stumped. We've been running the scanners on XP service pack 2 and 3 compatibility and that seems to fix some issues but definitely not others. Our scanning time is much longer now, as if there's a queue we're waiting for and if someone
else is writing to the drive, the second in the queue gets kicked out to their local computer Doc or Desktop folder. Before Win 7 upgrades, we never had this problem. Some computers are brand new, others are a bit older. Any suggestions there??
Eventually we will migrate to an SQL format but until we finish the first phase of our project we're stuck withAccess and this scanning problem.

Answer 1

Hi,
According to your description, the issue happened after Windows 7 upgrade, so I would suggest you check the driver for the scanner for Windows 7, it's usually better to look for the right verison of drivers in the manufacture website. Meanwhile, update the
scan software or reinstall the software, check the result.
Yolanda Zhu
TechNet Community Support