SCOT problem

Hi Basis Gurus,
We have an issue in our production system (4.6C). In SOST, we found that the emails are not being sent. SCOT doesnt show errors but SM21 shows communication error regarding a gateway service(the gateway service shows connected now). I tried resending the emails but they show to be in transit all day and are not completing.
From Basis point of view, how should we approach SCOT problems. RFc connection also is fine in our system. I dont know where else the problem could be?
Thanks in advance
Cyrus

Have you rebooted the WAS? I once experienced a SCOT issue where the only fix was to reboot...
Can you telnet the mail server (on port 25) from the WAS? Maybe the WAS is sending e-mails, but the e-mail server is not processing them...
Message was edited by: Paul Richardson

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    Message was edited by:
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    Message was edited by:
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    I replace "@" with "A" because of banning email of this forum.
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  • Major Problems since day one

    Posting this on behalf of my mother. (who BT have cut off in the course of an ongoing dispute over payments). Since she signed up with BT, There have been a number of issues, ranging from deceptive selling practices, refusal to provide sales call transcripts, breach of contract with regards to payment terms, outright hopeless customer service, both with regards to addressing problems, alongside a lack of proactive company-client interactions, and finally, the complete removal of all service whilst payments are in dispute, effective leaving my other unable to contact BT - her supplier - from her own home - this effectively acts as coercion on BT's part.
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    While my mother admits she cannot recall the exact content of her inbound call, it should be remembered that she had discussed terms with a representative prior to the call, and was in her knowledge, agreeing to those terms. If the BT representative she was in contact with when she made contact did not correct my mother, or firmly outline the terms, BT can arguably have been seen as changing the contract terms without notifying the signing party - a practice which is, to my knowledge, illegal, and if not, certainly immoral, and not a good way to conduct business.
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    3 smartphones
    1 desktop computer -mine- with a premium Spotify account, regularly used
    Another desktop - my sister's - which streamed a large amount of content through iPlayer and YouTube
    1 laptop, belonging to my mother's partner, with a recently opened Spotify Free (unlimited ad-supported streaming for 6-months) account, again resulting in a large amount of streaming
    With this in mind, my mother had been led to believe that she would be on a similar package to her TalkTalk package at the time, which had Unlimited broadband (Subject to fair use). Given that the representative which made the outbound call which started the process, to our knowledge, confirmed both terms and prices, this could be considered as an oral contract - legally binding in both Scots and English Law - meaning that any changes made without notification would surely render the contract null and void.
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    When the 2nd bill (April 2012) came through, it became clear that the bill was high due to usage above the download limit - a limit which my mother was unaware existed, due to her being under the impression that the terms she had agreed to included unlimited broadband. Whilst BT have pointed out that they sent notifications to my mother's BT account, My mother feels that it would have been good customer service to phone her and make her aware that the package she was on wasn't adequate -mainly because it wasn't what was agreed to- and if she would like to upgrade - to the package she had agreed to.
    My mother refused to pay this bill until the issue was addressed, and indeed she offered to pay the price differential between option 2 and option 3. Bearing in mind my mother had been mislead, this is arguably, on her part, a noble gesture.. BT instead refused to agree to this course of action and  instead blocked both in and outgoing calls; Stopped BT vision; and cut off her broadband. This was temporarily resolved when my mother pointed out that the payments were being withheld due to a dispute, and service continued until a couple of days ago, when all services were again discontinued. This includes the ability to contact the emergency services, as my mother found out when my estranged father – under a non-harrassment order and just released from prison – attended the house, leaving my mother unable to contact the police, potentially putting her life at riskWhilst I understand that this is BT's prerogative, I wish to point out that they steadfastly refused my mother's resolution. Her contact with BT's Call centres has been, to put it lightly, unconstructive, with Call centre reps acknowledging that the charges WERE excessive, but that Management were unwilling to budge. This to me, smacks of a deliberate attempt to NOT resolve the problem by BT.
    As my mother's attempts at engaging with BT customer service have been unproductive, I have offered to take it up on her behalf.
    To summarise:
    My mother was missold a service after having been misled -whether by accident or by design- with regards to her contract (Oral contracts being binding in both Scots and English law)
    My mother was notified of going over "broadband limits" which she should not have been subject to, through a channel she was not aware of.
    BT actively placed my mother in harm's way by cutting off ALL services – including contact of the emergency services from the landline – without any notification
    My mother's most recent bill, dated June 2012, contains the following charges:
    BT Home Hub 3.0
    13 Jun 12
    You have left BT Total Broadband within 12 months ? so this charge is for
    the cost of your broadband equipment
    £46.00
    Broadband and Calls
    13 Jun 12
    You cancelled this service while on contract - so this charge is for your
    Package to the end of your contract
    £148.93
    Broadband Access Service
    13 Jun 12
    This charge is for the cessation of your Broadband - for further
    information please see http://www.bt.com/ceasecharge
    £30.00
    Final Payment for Vision+ box
    13 Jun 12
    You cancelled your BT Vision service whilst in contract - so this is the
    deferred payment charge for this service.
    £199.00
    BT Vision Unlimited contract for 12 months
    13 Jun 12
    You cancelled this service while on contract - so this charge is for your
    TV to the end of your contract
    £10.06
    All pertaining to consequences of cancellation
    + excessive usage charges (£50 for the period April - June 2012 inclusive)
    + £78.59 in what, to my knowledge, is the disputed payment for excessive broadband
    + the following
    Other one-off charges
    16 Apr 12
    Charge for reconnection of line after outgoing calls were barred
    £12.00
    Late payment charge
    £7.50
    the total of the above comes to £582.02 . However, due to my above point, Any payments with regards to cessation of contracts are arguably null and void due to the nature of the contract (altered without consent of the signing party). none of the goods or services above would have been used or sought under the terms BT were apparently working under. In consideration that the above value is more than that of the bill itself, my mother would be happy with the following:
    1: A written apology, resumption of her services ( Free Evening and Weekend calls, BT Vision) PLUS a complimentary upgrade to BT Infinty option 2 Broadband services at the rate of BT option 2 until October 2012, at which point my mother is free to either continue using the service at the rate advertised as of June 21st, 2012; or to cancel her BT services without pain or penalty - including but not limited to package cancellation charges; service cessation charges; charges for equipment, and any and all other charges triggered by contract cancellation
    OR
    2: A written apology; cessation of any and all services without pain or penalty - including but not limited to package cancellation charges; service cessation charges; charges for equipmentl and any and all other charges triggered by contract cancellation; a refund of £46.92 - the difference between the bill, and the charges pertaining to cancellation of the breached contract. + A £50 goodwill payment in acknowledgement that BT's actions actively placed her in harm's way
    My mother is open to discussions with BT at the email address provided to the company. Contact details removed from public forum... - Mod
    This post also serves as 8 weeks notice from today  (June 21st, 2012) prior to the opening of a dispute with the Communication's Ombudsman as required by Ofcom for the filing of a complaint to BT's ADR scheme. In addition to this, an edited version of the post will be sent to media which deal specifically with consumer rights if there has been no contact prior to July 12th, 2012. these will include, but are not limited to BBC's Watchdog.

    Hi Ross,
    If you would like the moderator team to investigate this for you, please fill out our contact form (the link to which you can find in my profile in the "about me" section) and we'll see what's going on with your mother's account.
    Dean
    BTCare Community Mod
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                  others                     = 8.
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    2. Maintain the Mail IDs for all vendors in Vendor Master(check the ADR6 table)
    3. Do the settings for sendiing mails in SCOT and SOST tcodes with the help of Basis person
    4.In NAce also use medium 7 instead of 1 (print)
    5. In the application doc Po Me22 N also configure the output type with the medium 7 for the partner(vendor) and other sommunication method settings.
    6. CHeck the print program, I think it will consider the Medium and set the communication type automatically. check it by keeping a break point if it is not working.
    n the Smartform Functiona Module we get the Spool ID of the Smartform for the output
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    CONVERT_ABAPSPOOLJOB_2_PDF
    SO_NEW_DOCUMENT_ATT_SEND_API1
    you have to write related code for these fun modules in the Smartform driver program itself
    and ask your basis persons to configure the SCOT and SOST tcodes to send mails to Outside Consignee Maid Id's
    REWARD POINTS IF HELPFUL
    rewar points if helpful.

  • SO_OBJECT_SEND problem- Throws X_error

    Hi,
    Recently hotpack (4.6 / 27)was applied to the system and the functional module ha started failing, it throws x_error, but the strange thing is that it works in the development, but fails in Quality and production. I checked the scot settings.they look the same. Any thoughts on this is highly appreciated.

    Hi Aakash,
    Did u solve this problem? I have exactly similar problem. My code is working fine in dev system whereas failing in integration system. Any inputs on this would be of great help.
    Thanks,
    Prasath N

  • Problem with Mail settings - PDF document is not sending

    Hi Experts,
    During sales order confirmation, a PDF attachment used to be sent.
    But now the customer is receiving the file with extension as .OTF instead of .PDF.
    Where could be the problem with this? Is this something wrong in SOCT setttings?
    But for some other scenarios, the same is working so i don't think that there is a problem with SCOT settings.
    Please let me know if anybody has an idea about this problem or susgestion to find the problem
    Regards,
    Vijay

    Hi Gangisetty,
    I guess there is no need to change any settings.
    You just need to change format from OTF to PDF using some FM.
    You can refer following links for conversion of OTF to PDF.
    Re: sending INVOICE as attachment in PDF for  external Mail address
    FM to send an email with a PDF attachment
    http://an-abaper.blogspot.com/2009/07/sending-smartform-as-pdf-through-mail.html
    Hope this will help you.
    Regards,
    Vivek

  • Problem in Sending External Mail

    Hi all,
    I am facing a problem in sending message to the external mail server. My problem is i have created a workflow template and in that i have created a send mail step and in that i am giving a message and the recipient type is email address and the email address is [email protected]
    But i am not receiving any mail to my outlook. The configuration in scot are perfect.
    When i tried to send a message from my inbox new message i can able to see the mail in my outlook.
    Please help me in this issue, it is very urgent.
    Regards
    Balaji E.

    Hi Prasath,
    Thanks for your kind help. I checked that too, but giving me an error
    Short Text
    "Cannot process message in SAP System"
    Long Text:
    Cannot process message in SAP System
        Message no. XS817
    Diagnosis
        Processing could not be continued due to a technical or configuration
        error in the SAP system.
    System Response
        Processing was terminated.
    Procedure
        Processing was terminated in the SAP system. The reason is given in the
        details below:
        The received e-Mail address WIPRO6 does not corres
    Can any one help me in this issue.
    Note : For the user WF-Batch there is no email id specified then i specified that and saved it.
    Regards,
    Balaji E.

  • External MAIL problem

    dear all
    we have problem when we do PO by mail,
    we cant send extrnal mails
    when i execute the ME9f for output i am getting the mail request and it can be viewed in SOST
    but when i try process that i am getting following error
    >Internal error: CL_SMTP_RESPONSE ESMTP error code is not known. 530 530
    >Authentication required##
    >
       > Message no. XS829
    >
    >Diagnosis
    >
        >An error occurred in program CL_SMTP_RESPONSE
        >Error text: ESMTP error code is not known.
        >Additional information:
        >530
        >530 Authentication required##
    >
    >System Response
    >
       > Message processing terminated.
    >
    >Procedure
    >
       > Report the error to the SAP Hotline.
    please help me out

    Hi,
    You just do the following configuration and nothing else you have to do in SAP application.
    First of all check port 25 is open from SAP server to SMtp server
    Also check sap server is define as realay agent in SMTP server.
    Do the follwoing step.
    1. Use transaction SCOT
    2. From tope menu: View -> System Status
    3. Double Click on SMTP
    4. You will get a window and fill in description
    5. Tick the "Node in use" box
    6. Enter the hostname of the email exchange server
    7. Mail port will be 25
    8. Click on the button next to Internet called "Set"
    9. You will get another window, in the "address area" box, enter *
    10. Click the green check button to exit the second window
    11. Click the green check button to exit the main window
    12. From top menu: Settings -> Default Domain
    13. in the small box that appears enter the domain name which is the last part after the email id ,The domain name  would be for e.g company.com
    14. You need to define a job to process the email, from top menu: View -> Jobs
    15. From top menu: Job -> Create
    16. Enter a name
    17. Click on "INT" in the list then "Schedule job" button
    18. Enter start date and time, then click on "Schedule Periodically" button
    19. Enter something like every 10 minutes.
    20. the configuraton is now complete. To test it, you need to have an email defined in your user id properties. Use SU01 for that.
    21. Use transaction SO00
    22. Put Title, and text in the body, then enter your email address  below, the recepient type would be "internet address"
    23. After a maximum of 10 minutes you should get the email address. 
    Thanks
    Anil

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