Screen Locked, can't remember email password

My son had a friend try to unlock his phone and they tried too many times so it locked the phone. But he can't remember his email password to reset the phone so he can get in. is there anyway to get back into his phone? We are trying to reset the password for his email account, but gmail reset password is a bit difficult.

HI Jen,
Who is your provider, the part after the @ sign?

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I can't remember the password I used to set up icloud nor the email I used to set it up with. I have my apple ID and email for that account.

I recently had to do a factory restore on my iphone 4s. Upon trying to set up my phone again I am being asked to sign into my icloud account. I can't remember the password or the email I used to set it up. I know my Apple ID, password and email for that account, but that doesn't allow me to get back into my phone. I can't reset the icloud password because I can't remember the email I used. Any ideas on what I can do please ?

Hi, Fugalltadowivu.
Thank you for visiting Apple Support Communities.
This sounds like Activation Lock has been enabled on this device. Here is some helpful information regarding this feature.
Find My iPhone Activation Lock
http://support.apple.com/en-us/HT201365
If you purchased your device from a third party, this device may be locked to their Apple ID. If this is the case you may want to check out the article below.
Find My iPhone Activation Lock: Removing a device from a previous owner’s account
http://support.apple.com/en-us/HT201441
Cheers,
Jason H.

My new iphone is asking for an old iCloud password I can't remember the password, don't have access to the old email and when I try and answer the security question it is telling me that my date of birth is wrong?? Arggghh help?

My new iphone is asking for an old iCloud password I can't remember the password, don't have access to the old email and when I try and answer the security question it is telling me that my date of birth is wrong?? Arggghh help?

Contact iTunes Customer support... it is not possible to bypass Activation Lock.

HT201363 I forgot I made an apple id years ago. I dont know the password nor can I remember the password for the email address I used years ago. Can anyone help me authorize my music I bought with my super old id?

I dont know the password nor can I remember the password for the email address I used years ago. Can anyone help me authorize my music I bought with my super old id?

See this -> Find My iPhone Activation Lock: Removing a device from a previous owner’s account
i just asked if someone knows the support mail, i don`t know how to someone from apple support
-> AppleID Support - Contact Support
Condolences to you and your family.

I opened an itunes account then forgot my password. I opened a new account now I would like to combine my two accounts into one but I still can't remember my password and now I have a new email account. Help!

I opened an itunes account then forgot my password. I opened a new account now I would like to combine my two accounts into one but I still can't remember my password and now I have a new email account. Help!

You can't combine accounts but help here Apple ID FAQ's for resetting your Apple ID password.

HT204053 How do I delete an iCloud ID that has an old email address and I can't remember the password?

How do I delete and iCloud account that has a former email address and I can't remember the password. All attempts to recover the password have failed!!

Hello there, Gary7023.
The following Knowledge Base article made prove useful for you with the issue you're having:
iOS 7: If you're asked for the password to your previous Apple ID when signing out of iCloud
http://support.apple.com/kb/TS5223
Thanks for reaching out to Apple Support Communities.
Cheers,
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I purchased music using a APPLE ID that was a old companies email address. I have a new iPod Classic and I startign to set it up and I can't remember the password to my old account and the email for verification no longer exists. How can I get the old ?

I Purchased a bunch of music under an old ID and email. I no longer have the email and I can't remember the password. How can I get the music I bought unlocked so it will be loaded on my new iPod classic??

➡ https://iforgot.apple.com/

HT204053 My iPhone is set up with my old iCloud details. I can't remember the password, it is an old email address and it is not recognising my date of birth!! How can I delete it from my phone and enter my new Apple ID?

My iPhone is set up with my old iCloud details - how do I change it to my new Apple ID - my email has changed. I can't remember old password and it's not recognising my date of birth. I no longer have the trusted device or key thing??

Try going to https://appleid.apple.com, click Manage my Apple ID and sign in with your current iCloud ID. Click edit next to the primary email account, change it back to your old email address and save the change. Then edit the name of the account to change it back to your old email address. You can now use your current password to turn off Find My iDevice, even though it prompts you for the password for your old account ID. Then save any photo stream photos that you wish to keep to your camera roll. When finished go to Settings>iCloud, tap Delete Account and choose Delete from My iDevice when prompted (your iCloud data will still be in iCloud). Next, go back to https://appleid.apple.com and change your primary email address and iCloud ID name back to the way it was. Now you can go to Settings>iCloud and sign in with your current iCloud ID and password.

HI I have synced my new iphone 5c to my computer and backed up info from my iphone 5 on my PC and my old AppleID is coming up on my new phone to access icloud etc. I can't remember the password and cannot retrieve it as it is an old email account which I

I can't get rid of my old Apple ID as I have synced my new phone to the same computer and backed up from the prevous iphone contents. I can't remember the password for the account and I no longer access that email account. HELP!!

Hi Gail it is a separate apple id used on my old iphone. I now have a new appleid and password which is functioning though the new phone is bringing up my old apple ID
Ta,
BG

I deleted my old email address and now I can't acess icloud because I can't remember my password to the icloud account. It is not allowing me to log in obviously and now my old email is showing under the settings now do i need to reset the iphone?

I deleted my old email account and when i went to change everything on my iphone it still shows the old email even though i created a new apple id. I also can't remember the password and now can't access icloud. Do i need to reset the phone?

If you are unable to remember your password, security questions, don’t have access to your rescue address or are unable to reset your password for whatever reason, your only option is to contact AppleCare(or Apple ID Support), upon speaking to an operator you should explain that your problem is related to your Apple ID, this way you will not be charged for assistance, even if you don’t have an AppleCare plan.
The operator will take you through some steps you may have already tried, however they need to be sure they have exhausted all usual approaches before trying to reset your account, so you should try to be helpful and show patience with the procedure.
The operator will need to verify they are speaking to the account holder and may ask you some questions that only the account holder could know, and you will need to answer them if the process is to proceed.
Once the operator has verified your identity they will send a message through to your device which contains an alpha numeric code, which you will need to read back to them.
Once this has been completed they will send an email to your iCloud email address after a period of 24 hours, so you should check that mail is enabled in your devices iCloud settings.
Upon receipt of the email, use the reset link provided to reset your password, after which you should be able to make the adjustments to iCloud that you wish to do.

HT4859 I need help! I know longer have access to the email that I opened my icloud account with and I can't remember my password. I have tried asking Apple for help and no one has been able to! Any advice

I need help! I no longer have access to the email that I opened my icloud account with many years ago and I can't remember my password anyway! However it continues to backup all my stuff. But I have no access to go in and delete items or manage my account. The pop-ups now tell me that my account is full and it will no longer be able to backup items. I would like to go in and delete items that I do not need to make room, but I can't! I have personally gone into the Apple genius store and presented the problem as well as called Apple support and talked with a live person. And no one has been able to help me. I cannot believe that I have basically lost my iCloud accessibility? I have a lot of money vested in music and priceless pictures! Please can someone help me?

I don't know what you mean by "closed" - icloud accounts stay in existence even if you disconnect all devices from the account. You can't delete them.
If you don't recall the ID or the password, and if the link above doesn't provide another way to get to the account, then you are out of luck.

I deleted my old email address and added a new one, after my iPhone died iCloud keeps popping up asking for the password of my old email address. I can't remember my password and the account is still gone, it pops up every few seconds. How can I fix this?

I deleted my old email address and added a new one, after my iPhone died iCloud keeps popping up asking for the password of my old email address. I can't remember my password and the account is still gone, it pops up every few seconds. How can I fix this?

If you are unable to remember your password, security questions, don’t have access to your rescue address or are unable to reset your password for whatever reason, your only option is to contact AppleCare(or Apple ID Support), upon speaking to an operator you should explain that your problem is related to your Apple ID, this way you will not be charged for assistance, even if you don’t have an AppleCare plan.
The operator will take you through some steps you may have already tried, however they need to be sure they have exhausted all usual approaches before trying to reset your account, so you should try to be helpful and show patience with the procedure.
The operator will need to verify they are speaking to the account holder and may ask you some questions that only the account holder could know, and you will need to answer them if the process is to proceed.
Once the operator has verified your identity they will send a message through to your device which contains an alpha numeric code, which you will need to read back to them.
Once this has been completed they will send an email to your iCloud email address after a period of 24 hours, so you should check that mail is enabled in your devices iCloud settings.
Upon receipt of the email, use the reset link provided to reset your password, after which you should be able to make the adjustments to iCloud that you wish to do.

I can't change the email on my iCloud account on my iPhone because I can't remember the password, and I can't remember one of the security questions. What do I do?

I can't change the email on my iCloud account on my iPhone because I can't remember the password, and I can't remember one of the security questions. What do I do?

Hi karen615,
Welcome to the Apple Support Communities!
If you cannot reset your Apple ID password via security questions, you can reset via email authentication. If you are not receiving the email, it may be necessary to contact Apple Support using the link in the Get help section toward the bottom of the article.
If you forgot your Apple ID password - Apple Support
Best regards,
Joe

For some reason or other I can't remember my password for my apple id and when I go to reset it I can't find the email they have sent me.

For some reason or other I can't remember my password for my apple id and when I go to reset it I can't find the email they have sent me.I think they are sending it to my apple email [email protected] which I can't access as they are telling me my password is wrong and send me an email message to this email address which I cannot remember the password for. I am in a vicious circle.Support have emailed me and stated they can't change it?!

Sign in at http://icloud.com with the new ID and password and confirm that your data is still all there.
Then sign out in System Preferences>iCloud then sign back in with the new ID and password. Your data will disappear from your Mac when you sign out, but will reappear when you sign back in.

Screen Locked, can't remember email password

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