Search for objects assigned to "My Groups"

Hi guys
In CRM 5.0, When searching for Business transactions Assigned to "My Groups", the user can only see the transactions assigned to the same organization units, but not the transactions for the subordinate organizational unit.
Any idea?
Regards,
Lyda

Hello Lyda,
Som good information is contained in the 85 page FAQ attachment to SAP Note 882653, "Frequently Asked Questions about Agent Inbox". You might want to have a look at the mentioned BADI...
"In case you have selected u201CMy Groupsu201D all employees of any group you are part of are taken into account. Your HR model therefore has a significant impact on the outcome of an inbox search. The responsible group displayed is not taken into account for the search!
If you need another logic here, you may filter the search result using method AFTER_SEARCH of the CRM_IC_INBOX_BADI business add-in on  a project base."
Best regards,
John

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