Security questions i have forgot and isn't sending the reset email
Hi, my parents have provided answers to security questions ages ago that we have tried to answer and they have forgotten so it says (The Authentication Information provided does not match our records. Please verify your personal information and try again.)
So we clicked the link to recieve an email to reset the security questions.
PLEASE HELP, i cant download any paid apps and ive tried so many times answering these questions, but the email hasnt been sent to us to reset the security question.
Thank you
See Here Apple ID: Contacting Apple for help with Apple ID account security
Ask to speak with the Account Security Team...
Or Email Here > Apple Support iTunes Store Contact
Similar Messages
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Please help
If the email hasn't arrived after a few hours and isn't in a spam filter, you need to ask Apple to reset your security questions; this can be done by phoning AppleCare and asking for the Account Security team, or clicking here and picking a method, or if your country isn't listed in either article, filling out and submitting this form.
They wouldn't be security questions if they could be bypassed without Apple verifying your identity.
(106007) -
Hi i have i problem with my iphone and the problem is the security question i have forgot the answers
I understand German and Italian i littlebit EnglishYou need to ask Apple to reset your security questions; this can be done by phoning AppleCare and asking for the Account Security team, or clicking here and picking a method, or if your country isn't listed in either article, filling out and submitting this form.
They wouldn't be security questions if they could be bypassed without Apple verifying your identity.
(106626) -
HT2204 I need help to change my security questions I have forgot them
I need help to change my security questions I have forgot them
If you have a rescue email address (which is not the same thing as an alternate email address) set up on your account then you can try going to https://appleid.apple.com/ and click 'Manage your Apple ID' on the right-hand side of that page and log into your account. Then click on 'Password and Security' on the left-hand side of that page and on the right-hand side you might see an option to send security question reset info to your rescue email address.
If you don't have a rescue email address (you won't be able to add one until you can answer 2 of your questions) then see if this user tip helps : https://discussions.apple.com/docs/DOC-4551
e.g. you can try contacting iTunes Support : http://www.apple.com/support/itunes/contact/ - click on Contact iTunes Store Support on the right-hand side of the page, then Account Management , and then try Apple ID Account Security
or try ringing Apple in your country and ask to talk to the Accounts Security Team : http://support.apple.com/kb/HE57 -
I have forgotten my security questions and need to send a reset email, but the email address that it wants to send it to doesn't work anymore. How do i change the email they send the email to?
You cannot and need to contact Apple to get the questions reset. Click here, phone them, and ask for the Account Security team, or fill out and submit this form.
(95774) -
TS2446 How do you reset your security questions, I have forgot all but one
How the heck do you reset security questions, I have forgotten all but one
Some Solutions for Resetting Forgotten Security Questions: Apple Support Communities
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I am trying to recover my iTunes security questions, but my only option is to send the info link to my work e-mail. I won't be at work until Monday. Any suggestions on changing this option?
Hi Carollmt,
I love sharing playlists with people too. The instructions for syncing an iPod can be found at the following link:
iTunes: Syncing media content to iPod
http://support.apple.com/kb/HT1351
If is the first time you are syncing your husband's iPod with your computer, it will remove his music currently on his iPod and replace it with the music you are trying to sync. If you don't want to remove the music currently on your husband's iPod, you can transfer your music to his iTunes library using Home Sharing. Expand the Home Sharing section in the following article for steps to setup Home Sharing and use it to transfer music:
iTunes: How to move your music to a new computer
http://support.apple.com/kb/HT4527
Thank you for posting in the Apple Support Communities.
Best,
Sheila M. -
I need to reset my security questions however there is no option to send a reset link to email address anyone help?
Go to https://getsupport.apple.com ; click 'See all products and services', then 'More Products and Services, then 'Apple ID', then 'Other Apple ID Topics' then 'Forgotten Apple ID security questions'.
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I want to change some security settings in my Apple ID and it asks to answer some security questions that I have no clue why I am answering them wrong. So then I check off send a reset email to change them and the email address comes up with an old email address I no longer can access. That email address is nowhere in my profile! My profile has 3 email address that are active but not this one. HELP... Thank you so much beforehand
You need to ask Apple to reset your security questions. To do this, click here and pick a method; if that page doesn't list one for your country or you're unable to call, fill out and submit this form.
(121062) -
Please help me?
Hi
To reset your security questions you will need to contact apple either by phone or email, many people have asked this question before and most have all ended up contacting apple
Hope this helps -
how do i reset my security answers
You need to contact Apple to get the questions reset. Click here, phone them, and ask for the Account Security team, or fill out and submit this form.
(95586) -
Just as the headline says. Keep trying to reset my security questions and apple will not send a reset link to my rescue email address.
Best thing for you to do at this point (if your email isn't showing up in the junk/spam folder) is to contact iTunes Support to have them reset your questions for you:
ACCOUNT SECURITY CONTACT NUMBERS
Cheers,
GB -
is there any rule that an app downloded from my old apple id cannto be updated by my new apple id?
Since you say you are a "new user", please explain how and why you have an iCloud password, security questions, and an email id that you cannot remember. How could this happen?
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Problems answering the sercuity Questions. Can not remember the Answers
<Email Edited by Host>We are all ituens users just like you.
you are not addressing Apple at all.
You have just posted your user id on a public forum. Not a good idea at all. -
Hi can anyone help me with my question
The reset link will show under the two questions on your account if you have a rescue email address (which is not the same thing as an alternate email address) on your account. If you aren't getting the link then you don't have a rescue email address, and you won't be able to add one until you can answer your questions - you will need to contact Support in your country to get the questions reset.
Contacting Apple about account security : http://support.apple.com/kb/HT5699
When they've been reset you can then add a rescue email address (by answering the two questions on that screen) for potential future use (steps 1 to 7 half-way down this page : http://support.apple.com/kb/HT5312)
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