Selfsolve keep telling me that I need to login with apple account

Hi all,
I got a problem with my Macbook Air 11' Early 2014 which I bought it at a store in Vietnam (not authorized). Whenever I submit my serial number in selfsolve site, it tell me correctly about my mb air type, but unable to retrieve services data and tell me that I need to login to the site again (I have already login to selfsolve). See screenshot below:
Thank you for any info and sorry for my English

Why am I sometimes asked to verify my Apple ID by email?
When you create a new Apple ID or make certain changes to your account, Apple will require you to sign in by following the link in a verification email. This is to help protect your identity and keep your account secure. Some Apple services, such as FaceTime and GameCenter, require email validation.
How do I verify my Apple ID by email?
Simply follow the link in the verification email that says "Verify Now." Sign in with your current Apple ID and password, then click Verify Address. You can also verify by signing in at My Apple ID. You'll receive an email prompting you to verify.

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Selfsolve keep telling me that I need to login with apple account

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