Send Support message to SAP from solman

Hi
Where can we find the document to connect solution manager to sap market place ,so that we can send the support messages to Sap from Solution manager directly with out logging into Service market place.
Thanks
Nanda

Hi Kishore,
Hope below URL Helps.
/people/kamran.ellahi2/blog/2006/01/13/setting-up-sap-service-desk-123-and-go
/people/federico.babelis2/blog/2006/04/14/service-desk-configuration-guide-for-dummies
Cheers
Deeepanshu

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Send Message to SAP from Solman

Hi,
In solution manager service desk when I choose Edit Message -> Action -> "Send message to SAP, I got error that "You do not have authorization to Send or Compare a notification". My user id has SAP_ALL and SAP_NEW profile auhtorization.
Please help me to solve the problem.
Regards,
Nisit

Hi Nisit,
S-User ID has to be entered as parameter in user master data(SU01)
Parameter ID = SAPNETUSID; Parameter Value = his/her S-User ID.
Please go thru the below link, hope it works
Sent to SAP Status in Service Desk
Regards,
Laxman

How to forward support messages to SAP in non-working time automatically?

Hi colleagues and Happy New Year!
I have a question: how to forward support messages to SAP at non-working time automatically?
Details:
when a support message is created at working time it shouldn't leave my system, but when
a support message is created at non working time, for example, on saturday night it should be sent to SAP automatically. Where in the system I can find the options to customize it to provide these requirements?
Edited by: Helen Rudnikovskaja on Jan 3, 2009 12:36 PM

Hi These 2 notes wil solve your problem,
Note 1084744 - Problems with the automatic function "Send to SAP"
Note 1225682
Pls assign pts.

I need to send a message via socket from a C program to a Java program

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How to send error message to forms from Database Trigger

Hi, Please help me to send error message to forms from Database Trigger?
RgDs,
Madesh.R.M

You are correct, the On-Error trigger is a Forms trigger. However, if your Form is going to display the error generated by the database stored procedure or trigger - you might not see the database error in your Form unless you check the DBMS_ERROR_CODE in the On-Error trigger and manually display the Error Code and associated Text. I've see this happen with a co-worker. The Form she was working on was based on a table with an Before-Insert trigger. Because she was not explicitely handling the error from the Before-Insert trigger in the Forms On-Error trigger, her Form appeared to halt for no reason at all. Once she added code to the On-Error trigger in the Form to handle the DBMS_ERROR_CODE, she discovered the trigger was producing an error and was able to show the error to the user in the On-Error trigger.
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DECLARE
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   al_btn   NUMBER;
BEGIN
IF DBMS_ERROR_CODE != 0 THEN
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END;Your original question was "How to send error message to forms from Database Trigger?" The answer is you don't because Forms already gets the database error code and database message through the Forms DBMS_ERROR_CODE and DBMS_ERROR_TEXT functions. Look these up in the Forms help and it should clear things up for you.
Craig...
Edited by: CraigB on Jun 14, 2010 4:49 PM
Edited by: CraigB on Jun 14, 2010 4:49 PM
Edited by: CraigB on Jun 14, 2010 4:50 PM
Edited by: CraigB on Jun 14, 2010 4:51 PM
Edited by: CraigB on Jun 14, 2010 4:51 PM

Send DOC Messages to SAP

I have a text file which contains lots of records. I have created a schema for that text file.Then I mapped this schema with IDOC (Acc_Document03)schema.Now I want to send this IDOC message to SAP.There is not shown any errors by BizTalk admin console.But
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Let's continue this in one thread:
http://social.msdn.microsoft.com/Forums/en-US/cde76044-c8cb-4d17-b675-2542824d17a6/send-idoc-messages-to-sap?forum=biztalkgeneral
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Glenn Colpaert - MCTS BizTalk Server - Blog : http://blog.codit.eu

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Hello,
I have configured VAR scenario in our Solution Manager. It works properly. We can create support messages in sattelite systems R/3, BW and send them to our SOlution Manager. These message we can forward to SAP OSS and also later receive the answers from OSS to our Solution Manager. Is there any possibility to display these answers also in sattelite system - transaction???
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Miloslav Pudil

Hi,
No transaction for viewing messages in satellite system.
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Similar kind of requirement is accomplished by ABAP development. revert if you need more on the development info..
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Error 513 while creating support message help menu in Solman system.

Hi Expert
I am trying to create support message though help in the Solman system. But i am getting an "error 513 message has not created in the Solution manager system".
- maintained the BCOS_CUST table with RFC - NONE
- have SAP ALL authorisation
- using the transaction type SLFN for support message.
- Check the Action profile for SLF1 and found OK.
- Also refered some notes in the sap and implemented but still i am getting the same error.
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Regards
Kumar.

HI
Do u have BP existing for ur id in solman
Use BP_GEN to create bp for ur user id
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How to send support message in solution manager?

Dear All:
I need a guilde or document can show me how to configure the service desk in solution manager ...like how to set up a support team and how to send the sopport mesage to SAP and role setting
thanks
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Jack Lee

Dear Expert:
I tried to finished these document below:
Service Desk: Support team determination
/people/dolores.correa/blog/2007/10/06/service-desk-support-team-determination
Service Desk Implementation Guide
/people/bruyneel.guillaume/blog/2008/05/02/service-desk-implementation-guide-part-i
/people/bruyneel.guillaume/blog/2008/06/13/service-desk-implementation-guide-part-ii
but I found out that there were something different with my solution manager,
my solution manager is version 7.
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I can not send a message to someone from my iPad mini unless they have an I phone how do I change this

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iMessage only works between other Apple iOS devices.
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The Complete Guide to FaceTime + iMessage: Setup, Use, and Troubleshooting
http://tinyurl.com/a7odey8
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Send IDOC Messages to SAP

I have a text file which contains lots of records. I have created a schema for that text file.Then I mapped this schema with IDOC (Acc_Document03)schema.Now I want to send this IDOC message to SAP.There is not shown any errors by BizTalk admin console.But
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Please also tell me how to send multiple IDOC message to SAP ?

Hi Glenn.
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The adapter failed to transmit message going to send port "Interplx.SAP_SendPort" with URL "sap://CLIENT=130;LANG=EN;@A/10.151.97.51/00?RfcSdkTrace=False&AbapDebug=False&ListenerGwHost=10.151.97.51&ListenerGwServ=SAPGW00&ListenerProgramId=BTSIDOC_DEV-".
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Server stack trace:
at System.ServiceModel.AsyncResult.End[TAsyncResult](IAsyncResult result)
at System.ServiceModel.Channels.ServiceChannel.SendAsyncResult.End(SendAsyncResult result)
at System.ServiceModel.Channels.ServiceChannel.EndCall(String action, Object[] outs, IAsyncResult result)
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Exception rethrown at [0]:
at System.Runtime.Remoting.Proxies.RealProxy.HandleReturnMessage(IMessage reqMsg, IMessage retMsg)
at System.Runtime.Remoting.Proxies.RealProxy.PrivateInvoke(MessageData& msgData, Int32 type)
at System.ServiceModel.Channels.IRequestChannel.EndRequest(IAsyncResult result)
at Microsoft.BizTalk.Adapter.Wcf.Runtime.WcfClient`2.RequestCallback(IAsyncResult result)".
Prakash

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2) What are the technical steps to perform in order to realize these steps?
3) What are the steps to perform on Nagios server?
Thank you very much!
regards
H. Thomasson

Hello Prasad,
a search for SNMP in the Online Documentation returns [Sending and Receiving Alerts Using SNMP Traps|http://help.sap.com/saphelp_nw70ehp1/helpdata/en/ff/0620fbf6a404479d48b9e24552f770/frameset.htm].
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Mirza Kaleemulla Baig.

Hi Mirza,
Please check the following:
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SAP_SUPPDESK_CREATE
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Regards
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Hello,
it surely depends on your setup logic for the content of your target MQ messages. From the point of AQ there is no problem.
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WoG

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HI,
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/people/shabarish.vijayakumar/blog/2006/03/23/rfc--xi--webservice--a-complete-walkthrough-part-1
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/people/david.halitsky/blog/2006/08/25/soa-vs-rfc-it-doesnt-have-to-be-charles-bronson-vs-henry-fonda
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<i>reward points if it is helpful..</i>

Send Support message to SAP from solman

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