Sender email address for Customer Account Statement

Dear Experts,
Here's an issue that my colleague and I are currently facing:-
The Customer Account Statements that are sent via email in the transaction F.27 show that the sender email address is not equals the Accounting Clerk (KNB1-BUSAB) maintained in customer master data (FD03). Instead, the sender email address here is the email address of the person executing the transaction F.27.
I've looked through some programs (RFKORK00 and RFKORD10), and the variant used (SAPMA). Unfortunately, we still could not determine the root cause for this issue. What should we be looking into, and how can we resolve this issue too?
Any inputs would be much appreciated. Thanks.
Regards,
Deborah

Hi Ajay,
Thanks for your input. Really appreciate it. Would you please enlighten me further?
"The accounting clerk’s name is then printed in any correspondence with the customers or vendors."
The statement above leads me to think that consequently, the accounting clerk's email address should be the sender email address for the mail that is sent to the customer.
Also, when I hit the 'F1' key on the Accounting Clerk (in transactions F.27 or FD03), the following texts are shown:-
"Accounting clerk
Identification code for the accounting clerk.
The name of the accounting clerk defined by this identification code can be used in the payment program for correspondence and reporting (for example, open item lists)."
Again, this leads me to think that the sender email address should be the accounting clerk's email.
P/S:
The customer is saying that this should not happen, so my colleague and I are just investigating this issue further.
Regards,
Deborah

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