Sent Items Folder Showing Blank Messages After Installing Exchange Update Rollup

Hi all,
Over the weekend I installed Update Rollup 8 on my Exchange 2010 SP2 servers. Some users today have reported that their "Sent Items" folders in Outlook 2007 are either showing up as empty or populated with "Blank" items (depending
on how the fields are sorted).
If they login to OWA their items are all there.
The only commonality I can find between the people experiencing this issue thus-far is that they aren't using "Offline Mode" (which they should be, so I have been the support desk enabling it for the people calling in), but I am kind of curious
as to why this may have happened. Does anyone have any insight they can share here?
Additionally, I have found the "outlook.exe /cleanviews" command which may help as well (have yet to try it on anyone's system where the problem exists), but it would be nice to know what the culprit may be.
Thanks in advance!

Hi Niko,
Thanks for your reply.
As I mentioned in my original thread, I have not used the /cleanviews switch yet, as each person who has experienced the issue has had it resolved by enabling Offline Mode (weren't in Offline Mode to begin with).
Additionally, I have found that this issue has been around since UR 6 (see the comments section):
http://blogs.technet.com/b/exchange/archive/2013/02/12/released-update-rollup-6-for-exchange-server-2010-sp2-and-exchange-2007-sp3-ru10.aspx
There are also some other threads on here where people have had similar issues that were either resolved by going Offline mode, running the /cleanviews switch, or completely removing UR 6 (like this one:
http://social.technet.microsoft.com/Forums/exchange/en-US/211b662f-c5e6-4233-86b3-aaf7dd9408c5/outlook-sent-folder-all-email-items-missing?forum=outlook).
Unfortunately, as is my understanding, Microsoft isn't doing any new updates (other than security fixes) for SP2, which I'm stuck on at the moment until I remove an old archive program from my network.
So now I'm just curious as to if there may be a QFE or fix for this issue. I'll place a call to support if necessary, but I will need to grab some screenshots of users' Outlook that may still be experiencing this first.

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Sent messages aren't saved in the Sent Items folder in Outlook 2013

When we send a message in Outlook 2013, a copy of the message should be saved in the Sent Items folder by default. If Outlook doesn’t save a copy of the sent message, it may be caused by any one of the following
reasons:
The “Save copies of messages in the Sent Items folder”
option in Outlook is disabled.
The save location for sent messages was changed to another folder.
There is a custom view set on Sent Items folder, or the view on
Sent Items is corrupt.
Outlook Data File may be damaged.
To resolve the issue, use the appropriate method for your situation.
Enable the Save copies of messages in the Sent Items folder
option
To configure Outlook 2013 to save copies of your sent messages in the Sent Items folder, please follow these steps:
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2. Click Mail on the left pane.
3. Scroll to the Save Messages section, select the check box before “Save copies of messages in the Sent Items folder”.
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If you’re using an IMAP account, please also make sure you didn’t select the “Do not save copies of sent items” in Account Settings. To check this, Please refer to the following steps:
1. In Outlook, click File tab > Info.
2. Click Account Settings > Account Settings, and then double-click your IMAP account to open the
Change Account wizard.
3. Click More Settings button.
4. Under Sent Items heading, clear the check box before “Do not save copies of sent items”.
5. Click OK and click Next to complete the configuration.
Make sure there is no rule or anything else to redirect sent messages to other folders
To check if it is caused by Outlook rules, please follow these steps:
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2. Click Rules > Manage Rules & Alerts.
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2. Start MFCMAPI tool.
3. Click Session menu >
Logon, select the Outlook profile you are using and click OK.
4. Double-click the mailbox that contains the inbox rules that you want to delete.
5. A new window will open. In the new window, expand
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6. Right click on Inbox and select
Open associated contents table.
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9. Click OK.
Reset the view settings on Sent Items folder
If you accidently changed the view settings on Sent Items folder, this may cause some sent messages not visible in the folder. To check if you’ve set any view settings on Sent Items folder, please follow:
1. In Outlook, select Sent Items folder.
2. Click View tab from the Ribbon.
3. Click View Settings button. If you notice the
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If you have any comments on this topic, please feel free to post here.
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Same problem here, connecting to a Groupwise (not latest) server. Whenever Mail.app 3 tries to upload/save a new messsage to the server, it would not save and completely lose the message!
I found slightly more information by turning off the "Save to server" option for Sent and Drafts, created a new message that I saved as draft, and then tried to manually move items to the Drafts or Sent folder on the IMAP server.
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Email sent through Exchange account is garbled in sent items folder

Hi,
I sent several test messages from my iPhone, using the Exchange account at work (I have Active Sync enabled through AT&T) to my personal Gmail account. The mail received on my Gmail account appears jut fine. The copy delivered to my Sent Items folder is fine when viewed from the iPhone, but screwed up when viewed in Entourage. I think the problem is a illegal blank line. To wit, this is what showed up in my Sent Items folder when I sent a short test message:
MAIL FROM: <[email protected]>
RCPT TO: <[email protected]>
RCPT TO: <[email protected]>
Received: from 10.170.131.28 ([10.170.131.28]) by exchangedb.wfo.linfield.edu ([10.170.131.26]) with Microsoft Exchange Server HTTP-DAV ;
Tue, 4 Aug 2009 16:55:51 +0000
Message-ID: <[email protected]>
From: "Rob Tanner" <[email protected]>
To: "Rob Tanner" <[email protected]>
Content-Type: text/plain;
format=flowed;
charset="us-ascii"
Content-Transfer-Encoding: 7bit
thread-topic: Testing iPhone email
Subject: Testing iPhone email
thread-index: AcoVJGyhAl90xP3tSS+D8qPikZpp7Q==
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Rob
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In a legally formatted message, the body starts after the first blank line which, in this example, means that all the rest of the normative headers appear as the message. This also means that any MIME attachments show up simply as Base64 encoded text.
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Rob

This is an Entourage specific issue -- curse you Microsoft

Mail and sent items folder on Yahoo!

(Firstly I'm running the latest version of Mail on the latest OSX on an iMac, and MBA, iPads and iPhones).
What is it with Mail on oSX and how have Apple managed to make it so much worse than Mail on iOS?!!!!!
First issues, if you can help please.
I use Yahoo! On every Mail app in the world for the last zillion years (including on iOS) when you sent an email it goes in to your Sent Items. Nothing revolutionary about that. But why on Mail for OSX does it go in to a different folder called Sent Messages and not in the Sent Items folder like it does on every other Apple Mail app?! If I sent an email on my iMac when I want to find it on my iPhone I won't find it in Sent Items (one of the four or so default folders with a pretty icon) but instead I have to find it all on it's own in a separate sub folder called Sent Messages. Can that really be right?
Secondly, Exchange.
Mail on iOS and Exchange all works simply and logically and updates immediately etc. Why does Exchange mail on Mail for OSX firstly take many, many, many, minutes to update the Inbox (despite manually clicking the Get Mail icon). it is soooooo slow despite forcing it to do it. Also, identicasl settings for Mail Preferences on my MBA and my iMac. One Exchange Inbox says 189 Unread and the other says 98 Unread.
Mail for OSX gets a resounding 2/10 score but maybe I'm doing something wrong?
All input gratefully received.

FROM AN APPLE TECH - SEE BELOW
Hi Scott
To see Sent Mail on you Gmail IMAP address in Apple Mail program, you need to click on and expose Gmail section in left column of mail and show the Sent folder as shown below. This will show you the emails sent from your other devices. This information is stored on Gmail server.
The best way to reach me is via email. Please reply to this email and I will contact you as soon as I possibly can.
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Scott
[email protected]
Apple

Entourage 2000 - sent emails are not appearing in "sent items" folder

I am using Entourage 200 with POP account. I have the preference for "save copies of sent messages in the Sent Items folder" clicked since I install it a year ago. But a couple of days ago, all my sent emails have vanished. Even new emails I compose and sent out are not appearing in the "sent items" folder. I did hit "option" when openning the program and everything verify ok. Any help would be greatly appreciate.

Since this is the Mail & Address Book - Tiger discussions/forum for Apple's Mail and Address Book applications, you probably won't get much help here with your question.
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This problem does not exist on this forum. Using Outlook 2010 (V 14.0.7106.5001 (64-bit) on Windows 7 64-bit with three accounts: 1 account is Gmail and 2 accounts are IMAP. The IMAP accounts inexplicably stopped saving Sent emails. The
Gmail account still saves the Sent emails.
Tried already:
1. Changing the Sent Items setting from Save on folder on computer to Save on server and then changed back to the way it was, which is correct.
2. Created a new profile and entered the email settings. Still no sent mails being saved.
3. Ran Outlook repair. No luck.
Not sure where to go with this next. Never have run into a problem like this before.

Hi,
Please make sure you have the emails sent to the recipients successfully, if not, the emails may be saved to other folders if you have the following setting:
File tab -> Options -> Mail -> If you checked
Automatically save items that have not been sent after this many minutes,
Save to this folder, you may have your emails stored in the selected folder if the emails are not sent successfully.
Please visit the Webmail site, could you find the sent items there?
Try Reset View, then try to search for the sent emails by keywords in Advanced Find, can you find the emails?
Kindly check the following settings:
File tab -> Options -> Mail
-> under Save messages, make sure you have checked Save copies of messages in the Sent Items folder
If none of the above helps, feel free to contact me again.
Regards.
Melon Chen
TechNet Community Support

Rules not working in Outlook 2010 Sent Items folder (Personal Folder)

I've been trying to automatically categorize and send emails I've written and sent to the archive's Sent Items folder. However, everytime I create a rule for a particular type of email it doesn't carry it out. The rule will only work when I manually
click 'Run this rule now...'.
Here is what my rule looks like:
Apply this rule after the message arrives
from Byron33
and sent to 'XXX'
and with 'YYY' in the subject'
assign it to the 'ZZZ' category
and move it to the Sent Items folder (here, 'Sent Items' is in the Archive section)
But it doesn't work. All my other rules work (for the inbox folder). Any way in which I can get this rule to function automatically?

Hi
Thank you for using
Microsoft Office for IT Professionals Forums.
From your description, I understand that the rule will only work when you manually click 'Run this rule now...'. If there is any misunderstanding,
please feel free to let me know.
Turn off Cached Exchange Mode to test this issue:
http://office.microsoft.com/en-us/outlook-help/turn-on-or-off-cached-exchange-mode-HP010355560.aspx?CTT=1
Click the File tab.
Click Account Settings, and then click Account Settings.
On the E-mail tab, click the Exchange account, and then click
Change.
Under Microsoft Exchange server, clear the Use Cached Exchange Mode check box.
Exit and then restart Microsoft Outlook 2010.
If it work fine after turn off cached exchange mode ,please repair your .OST file follow this article steps:
http://office.microsoft.com/en-us/outlook-help/repair-outlook-data-files-pst-and-ost-HA010354964.aspx?CTT=1
More additional information
Troubleshoot rules you can refer to this link:
http://office.microsoft.com/en-us/outlook-help/troubleshoot-rules-HP005242904.aspx?CTT=1
Similar thread you can refer this link:
http://www.msoutlook.info/question/133
Please Note: Since the web site is not hosted by Microsoft, the link may change without notice. Microsoft does not guarantee the accuracy of this
information.
Please take your time to try the suggestions and let me know the results at your earliest convenience. If anything is unclear or if there is anything
I can do for you, please feel free to let me know.
Hope that helps.
Sincerely
William Zhou CHNPlease remember to mark the replies as answers if they help and unmark them if they provide no help.

"Sent Items" folder can not be synced up in time for Outlook 2013 cache mode

Hi,
I found a strange problem in Outlook 2013 cache mode. Hope anyone can help me find out if it is the new design of outlook 2013 or outlook 2013 issue.
I am using Exchange 2013 and Outlook 2013 client. I created two outlook profiles in two machines separately with a same exchange user, the difference for the two profiles is one is in cache mode, and the other is in uncache mode.
I launched outlook using the profiles in the two machines, go to "Sent Items" folder, I assume there are some messages in this folder in your mailbox, do below steps:
1. modify one of the messages in the "Sent Items" folder from the profile in cache mode, in this case, the changes to the message will be synced up to the profile which is in uncache mode immediately.
2. modify another messages in the "Sent Items" folder from the profile in uncache mode, in this case, the changes will never be synced up to the profile in cache mode.
In the second action above, even if I clicked "Send/Receive" button, and waited for whole night, the changes was not synched up to the cached mode side. The way I can get the latest changes to the "Sent Items" folder is "clear
offline items" and click "Update folder" or I need to remove and create the profile again.
All in all, the changes to the items in "Sent Items" folder of Outlook 2013 which was did from cache mode will be synched up to exchange server side immediately, but the changes which was did from exchange server side will
never be synched up to the cache mode side unless the end-user clear the offline items and update folder or create a new profile again.
Any help would be appreciated, thanks in advance!
Best Regards, Emily

The first behavior is by design even in the previous version of Office.
"1. modify one of the messages in the "Sent Items" folder from the profile in cache mode, in this case, the changes to the message will be synced up to the profile which is in uncache mode immediately."
Uploading local changes ---- By default, when you make a change locally, that change is synced to the server after 15 seconds. When you make another change within those 15 seconds, then the timer is reset again. As now you
could in theory hold off synchronization indefinitely, there is the maximum timer. This timer is started after the first change that you made and when it reaches 60 seconds, then a synchronization will occur to upload all the changes that you have made thus
far, no matter how many seconds are left on the upload timer.
However, in second section, this should be a downloading server changes
behavior ---- When a server side mailbox change occurs, Outlook is notified by the Exchange server of this change. By default, Outlook will then wait 30 seconds before synchronizing these changes. If there are any other changes occurring
at the server level within these 30 seconds, then these changes are downloaded at the same time as well.
At this time, please directly modify the message in sender items folders through Web-based access and then wait over 30 seconds to check if the items changes from cache mode profile. Please also test if we can reproduce that in other folder.
Let me know the result. Thanks.
Cheers,
Tony Chen
Forum Support
Come back and mark the replies as answers if they help and unmark them if they provide no help.
If you have any feedback on our support, please contact
[email protected]

Sent items folder

I had an issue where emails I sent from my laptop were not appearing in the sent folder on my iPad or iPhone. Conversely, mails sent from the apple devices were not showing on my laptop. I also had holes in my sent messages ie months/years missing! They were all present when I viewed via webmail however. Despite various bouts of deleting and re-adding email accounts I could not fix this. I thought (foolishly I now understand) it would be a good idea to consolidate all of my sent messages in a new folder and then move them back into my sent items. Yahoo does not allow you to manually add mails to the sent folder! My apple devices can see the newly created consolidated sent items folder but the mails never download and my laptop can't even see the folder. How can I move my sent mails back to the original sent items folder..? Help! It's driving me mad!

I have the same problem....I have checked settings on my phone and it only seems to be Yahoo sent mail that is not showing in sent folder on my iphone5..... Grrrrrrr Can't find any help on this anywhere

TS1717 I get the following error message after installing the latest version of itunes via auto update: "the itunes Library file cannot be saved. An unknown error occurred (-54). Has anyone ever seen this message and anyone have a suggestion what to do?

I get the following error message after installing the latest version of itunes via auto update: "the itunes Library file cannot be saved. An unknown error occurred (-54). Has anyone ever seen this message and anyone have a suggestion what to do?

Hi pholewinski!
I have a couple of articles for you here that I believe will help you with this issue. The first is an article on advanced troubleshooting, and it can be found here:
iTunes: Advanced iTunes Store troubleshooting
http://support.apple.com/kb/ts3297
If following that article's steps doesn't take care of the issue, you can try the things listed in this article, which is about permissions issues in iTunes:
iTunes: Missing folder or incorrect permissions may prevent authorization
http://support.apple.com/kb/TS1277
Thanks for using the Apple Support Communities. Have a good one!
-Braden

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