Sent My Laptop in for Repairs and got my Password Reset but don't know what it is

So, I had to have my laptop sent in to a locale (well, about 100 miles away) repair shop, and they seemed to of reset my profile password, and I have no idea what it is. I've tried e-mailing them, but they aren't replying. Calling them would be pointless because they are Middle Eastern and can not be understood. I'd hate to have to go back all the way to the store and try to understand what the heck they are saying when there is an easier way to get this fixed up.
EDIT: This is not the BIOS password, it's the password to my profile on my laptop. It's the only profile on my laptop, but it's not the Admin account for some reason, there is no Admin account, and I have no idea why. I tried using ophcrack with no luck.
I even bought Windows Password Key, but when I try it, it starts the program, then the laptop just restarts by itself. Security measure, perhaps?

simplest..... google for "linux boot windows password reset" ... take the first link to howtogeek.com ... it has a disc image and instructions on resetting a windows password.
http://www.howtogeek.com/howto/windows-vista/change-your-forgotten-windows-password-with-the-linux-s...

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Sent My Laptop in for Repairs and got my Password Reset but don't know what it is

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