Serch by Mail in Agent Inbox and save draft mail.

Hi gurus,
I have two questions:
1- In the ICWC, I send a mail.
Then when I go to the Agent Inbox, the search by mail doesnu2019t work.
However, if I search by service ticket or interaction record I can find the mail in the hierarchy tree, but it is not a suitable solution because I am not able to know if there is, or not, a mail.
2- When I am sending a mail, always in ICWC, sometimes I save a draft first.
Where recovery this draft?
Best regards
Virginia

Hi Virginia
1 - Firstly Email Objects are not Transaction Objects so they are managed slightly differently
Only Incoming emails are searchable in the Agent Inbox
2- The Draft Email can be located against the relevant Interaction Record or Service Ticket it was created for. It should be visible in the activity clipboard for example.
Just in case, you should not be creating draft emails for a customer which has not been confirmed yet.
Hope this helps
Regards
Arden

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How do i save all my mail in my inbox and sent box?

hello
i am going to upgrade my OSX to Snow Leopard
how do i save all my mail in my inbox and sent box then restore it when my new OSX is installed?
thanks in advance
tk

It's always good to have a backup, but Snow Leopard should leave all your data intact, just install new OS components & updated Apple Apps.
If you don't have room to back everything up...
On Mail...
First Quit Mail, then I'd backup these two Mail folders, by right clicking on them in the Finder, then choose Archive/Compress.
Users/YourUserName/Library/Mail
Users/YourUserName/Library/Mail Downloads
(Could be a different folder here if you chose such in Mail Prefs)
Right click on that Mail folder, choose archive, you'll get everything in the folder, and the folder itself in a file called Mail.zip, move it to a safe place, same for the Mail Downloads folder... only the plist is separate.
/Users/YourUserName/Library/Preferences/com.apple.mail.plist
For Address Book, quit AB...
Files...
/Users/YourUserName/Library/Preferences/com.apple.AddressBook.plist
/Users/YourUserName/Library/Preferences/com.apple.AddressBook.abd.plist
Folders...
/Users/YourUserName/Library/Application Support/AddressBook/
/Users/YourUserName/Library/Caches/com.apple.AddressBook/
If you do have room to back everything up...
Get carbon copy cloner to make an exact copy of your old HD to the New one...
http://www.bombich.com/software/ccc.html
Or SuperDuper...
http://www.shirt-pocket.com/SuperDuper/

I cannot delete mail from my inbox and get a message saying (msg) could not be moved to the mailbox trash-POP account".

I suddenly cannot delete mail from my inbox and get a message saying " (msg) could not be moved to the mailbox trash-POP account". It does not matter if I am trying to delete a single message or mulitiple messages. Can anyone help?

If you're running Leopard, as your profile says, then you need to post your question in that forum, not the Snow Leopard forums. So if you're really running Snow Leopard, you need to update your profile to show that, as well as give more details about what kind of mail accounts you have, and who your email provider is.

Re Mac Mail, I used to be able to leave a mail, go to inbox and go back to mail to continue composing. Now I cannot leave the mail within Mac Mail without closing it. Help please

re Mac Mail, I used to be able to leave a mail, go to inbox and go back to mail to continue composing. Now I cannot leave the mail within Mac Mail without closing it. Help please

Perhaps this series of posts in another thread may haelp you. I don't have Mavericks but I guess there is a drafts folder available.
https://discussions.apple.com/search.jspa?facet=content&type=discussion&sort=rel evanceDesc&showAnsweredFirst=true&q=Mail%20drafts%20in%20Mavericks

External mails in Agent Inbox

Hi,
We are implementing ERMS in our company. We made settings in SMTP, default domain and System User. But, the external mails are still not being received in Agent Inbox.
Can somebody guide me on prerequisites for receiving external mails into CRM System?
A timely reply would be highly appreciated.
Thanks,
Vivek

Hi Vivek
Please refer to SAP Note 882653, the document included in this note is extremely useful for what you're configuring.
In addition to this locate the ERMS How to documents (by John Burton) from the SAP Service Marketplace alias CRM-INST, these documents are also very useful.
Regards
Arden

Mail imap problems: Mail created random folders and saves multiple drafts

Hi there, I have a brand new MacBook Pro, and set up Mail to imap my two primary email accounts (new to discussion forum and forums in general):
I have two imap accounts set up: Gmail and Network Solutions (my work webmail). Gmail is working fine.
Network Solutions imap account:
- Saves numerous copies of drafts of the same email as I type, and when I try to delete them (select them all, delete, or select all and move to trash), I get a message saying the Network Solutions server on port 143 has timed out. So I have a bunch of drafts that I can't clear.
Mail menu on lefthand side of Mail window looks like:
Mailboxes
Inbox icon with dropdown to
Gmail Inbox icon
Net Sol Inbox icon
Drafts icon with dropdown to
Gmail Drafts icon
Net Sol Drafts icon (this is where all those drafts keep saving and can't be deleted from)
Sent icon with dropdown to
Gmail Sent icon (only about a dozen sent emails are shown here)
Net Sol Sent icon (only about ten sent emails are shown here)
Trash icon with dropdown to
Gmail Trash icon (seems to be all my trash)
Net Sol Trash icon (seems to be all my trash)
REMINDERS
ON MY MAC
RSS
GMAIL drop down to
[Gmail] white folder icon that has the following sub folders:
All Mail (appears to have all mail from gmail in here)
Drafts
Sent Mail (appears to have all sent mail here)
Spam
Starred
Trash
NET SOL (drop down triangle)
Draft folder (empty folder)
locker folder (empty, no idea what this is, did not come from Net Sol)
Sent (does not refresh properly, always missing recent msgs)
Sent Items (empty folder)
Trash
The thing is, that in Network Solutions, prior to imapping with Mail, I had these folders:
Inbox
Deleted Messages
Drafts
Sent
Trash
NOW, after setting up imap to Mail, new folders have appeared in Network Solutions:
Folder Name
INBOX
Deleted Messages (Bolded)
Draft
Drafts
INBOX
Sent Messages (Bolded) (all recent sent msgs are in here now)
Sent (Bolded) (all sent msgs from Nov 6 and earlier are in here)
Sent Items
Trash
If I want to reference an email I sent after Nov 6, I have to log onto my Network Solutions webmail and go to that Sent Messages folder, move them to the Sent folder, then log out and update my Mail, at which point, I can see them on Mail.
I have not made a single folder in Mail -- what's there is a result of me setting up the two imap accounts.
Network Solutions has no idea what that "locker" folder is, it is not a Network Solutions-generated folder, does not appear in my Network Solutions webmail folder list, and I did not make it.
Can anyone help me clean this up, explain these mysterious folders, why I can't delete Net Sol drafts, why I can't get my sent messages that are more recent than Nov 6 into Mail, even though I've been primarily using Mail to send and receive mail for both Gmail and Network Solutions?
Thanks in advance for any help you can provide!
-Sunny

Hi. I posted again, and no one has answered either, here is the other post, it's more detailed in scope:
I am having a very strange problem here which started about a week ago, maybe someone can point me in the right direction:
1) I use both gmail and my domain's server email which load into Mail.app. I use gmail because I like their spam filter and I use their SMTP because where I am, my ISP SMTP server isn't very reliable. Gmail solves my outgoing mail problem, but doesn't support showing when mail has been answered and that is a useful feature.
2) My procedure is to open up gmail in my browser, mark and delete the spam (IMAP Account), then close the browser and open mail.app
3) I have a rule in mail.app which moves my gmail to my domain mail Inbox where I organized with folders and subfolders and use many signatures to send different email out to customers. Mail has been very good as you can do quite a lot with it compared to most other email clients for OSX. I do this for three domains, with several email addresses within each domain.
4) In mail.app, I can choose which mailbox to use for sent mail, junk, etc. This way I am sending from my domain, the email response shows and is linked to that mail so I can look for old responses fast and organize things by department. Spotlight or search works fast and perfectly. It's a good solution which I have used for well over a year (whenever gmail released IMAP services), or was, until a week ago.
Problem 1) As of now, when I open the mail account, the domain subfolders which should be below my Inbox are no longer there. If I look lower to the account folder, sometimes the folders show up there, sometimes they do not show up at all, but they are online in my web-based mail with my hosting company. The mails are not lost, but mail.app is not connecting with the host correctly as they appear and disappear randomly.
Problem 2) Every time I open mail.app now, most of my email inbox folders have to download all of the mail and their attachments again, even though I have the boxes in preferences correctly checked. Once the inbox loads all of the mail, then the subfolders disappear. This is very consistent. As long as there is no mail showing in the inbox, then the subfolders are showing correctly. As soon as the inbox is loaded showing mails, then the subfolders either disappear or move.
Problem 3). The mailboxes that my hosting's webmail service creates (like deleted mail, mail to delete, trash, trash delete, whatever, it's a Windows server) keep showing up in Mail. They never did that before. Once I deleted them, I could see them online, but not in mail. All was as it should be. Now they keep coming back every time I reconnect and I often have to reset which mailbox is being used for junk, sent mail, drafts, etc.
Problem 4). This same problem happens on all three of my machines, two being PPC and one Intel, running 10.4.11 and 10.5.5 respectively. The problem started happening on all my machines at the same time. This is also connection from three different ISPs.
Solution? My hosting company says that they have changed nothing in their settings (IMAP uses Port 143 and I do get a time-out error sometimes but not often). They have tried it in Outlook and do not get the same results, they say it's working fine. I have tried to subscribe in Leopard (you can't do this is Tiger, only in Leopard, but Mail.app says I have no subscribed folders, which is not true). The Quota Limits shows the standard Mail.app mailboxes, the Subscription List shows nothing, and no way to change it).
I tried Thunderbird and it connects faster, downloads faster and the folders are OK, but I still get mail folders appearing randomly. Sometimes I get mail folders appearing that I have not ever created with names like "System Mail". Sometimes I get mail boxes which are stored On My Mac which appear on IMAP suddenly. (Also, Thunderbird has poor signature file support, so I would prefer to use Mail, it's a better program overall.)
I have tried rebuilding the mail accounts, have done this, realistically, 25 times. Yesterday I did a complete reinstall of 10.5.5 just because I am at the end of my rope. Now I am about ready to change hosting companies as I am still having the same trouble. I am in the process of archiving all of my mail into Gmail so I can switch hosts if that is the problem. But, I would like to know first if that is actually the problem, since overall I am pretty happy with my hosting company. They are in Arizona and speak my language and they are easy to talk with. However, they do not have a Mac there so they cannot test my situation from their facility.
It's a strange problem in that one, I have used the system fine for well over a year with perfect results. Two, it happens on three different Mac used in three different places (office, home, and another person's home), and three, I have not changed hosting companies, I have been using the same host for two years and they deny changing any settings on their end.
The hosting company has no answer for me, they are not Mac users, and say that it's perfect in Outlook, but it's not actually perfect in Outlook either as mailboxes still appear randomly and sent mail ends up in my inbox randomly even in Outlook. They just don't realize it as they are not watching my mail boxes except when I am on the phone with them.
I am not having trouble with my websites. I do not have this problem with Gmail, only with my domain webmail.
I have to use Windows because of a particular shopping cart system I use, but IMAP systems should be the same on Windows or anything else. Some how, some where, some one has changed some thing. Any idea what and how to solve the problem?
Thanks,
John

How to send mail to portal inbox and user email id in ESS leave workflow ?

Hi
currently i am working on sap ess workflows . i have customized standard workflow (ws12300111) where when manager approvesor rejects the leave in portal, mail has to send to user's portal inbox and email id assigned to user .
in workflow level - i have used 'sendmail' step and given agent as initiator . now mail is going to sap inbox .
can you please guide me (step by step if Posiible) how should i do it.
Regards,
Sreeharsha.
Points will be rewarded.

mail has to send to user's portal inbox and email id assigned to user
Not sure if you want a email or SAP mail. Can you clarify the above statement?
If you want to send a notification mail which needs to be displayed in UWL
Search for keyword SONIC in this forum and blogs section. You will get the solution
If you want to send a notification email to the email id of the user
You need to determine the email id of the user and use the sendmail step to send email (your SCOT settings need to be condigured by your BASIS team)
Thanks,
Prasath N

CRM Agent Inbox and Org Structures

Hi There,
Does anyone know if the Agent Inbox can be integrated with the CRM Org Structure so that the Forward To Groups/Persons will remain up to date (as per the HR org structure which is replicated to CRM). I know that the Forward to Groups are defined as a customising task so I am not sure if this is possible, but maybe there is a program that can compare the Forward to Groups with theorg structure and update them in a batch. This would be necessary when employees resign/join/move departments.
Kind regards,
Tarryn

Thanks for this.
We've effectively used a Non-ERMS solution as per the FAQInbox document.
We may need to look at switching over to ERMS to get this right.
Thanks again - Max Points awarded
Regards
Panduranga

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The question is how can we delete the 182 number?
Thank you very much for the reply in advance
Armoud

I don't use Mail, so I'm just using this to bump your msg up the line - hopefully someone who does can come to the rescue.
I do use Outlook, however, and I know that there is an option to download headers only - is there something like this in Mail?
Good luck - hopefully someone will respond (sometimes people just tend to skip over items with long message headers)...
Clinton

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I am loosing several emails from my inbox and from my sent tray on both my imac and my mac book but not from the same accounts on a Windows PC. What is going on here? How can I cure the problem?

What version of OSX?
"Try Disk Utility
1. Insert the Mac OS X Install disc, then restart the computer while holding the C key.
2. When your computer finishes starting up from the disc, choose Disk Utility from the Installer menu at top of the screen. (In Mac OS X 10.4 or later, you must select your language first.)
*Important: Do not click Continue in the first screen of the Installer. If you do, you must restart from the disc again to access Disk Utility.*
3. Click the First Aid tab.
4. Select your Mac OS X volume.
5. Click Repair Disk, (not Repair Permissions). Disk Utility checks and repairs the disk."
http://docs.info.apple.com/article.html?artnum=106214
Then try a Safe Boot, (holding Shift key down at bootup), run Disk Utility in Applications>Utilities, then highlight your drive, click on Repair Permissions, reboot when it completes.
(Safe boot may stay on the gray radian for a long time, let it go, it's trying to repair the Hard Drive.)
If perchance you can't find your install Disc, at least try it from the Safe Boot part onward.
If 10.7.0 or later...
Bootup holding CMD+r, or the Option/alt key to boot from the Restore partition & use Disk Utility from there to Repair the Disk.
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Is this a MobileMe or dot mac account?

Send mails to Agents from Infotype 105 External mails / SAP Inbox

Hi,
1) Whenever there is a change in the Address the change has to be notified to HR Business partner (HRBP) and Manager (MGR)
   a) The mail has to be sent to the Extermail id.
   b) OR it has to be sent to the SAPID (Inbox)
2) These mail ID /SAPID will be taken from the INFOTYPE PA0105, where two custom fields will carry this Mail / SAPIDs
3) Sending mail To external mail id is been done using the Function module in the rule (Inside the function module i have written a program which will collect the mail id from PA0105 and send mails)
4) Huv can i send mail to SAPINBOX from there if i have SAPID instread of external mail IDs.
Please help me to solve .
Richard A

Check the Business Object that is relevant to you
ADDRESS    Address for sending documents
ADDRESSEMP Employee Address
BUS4001    Addresses of companies and organizations
BUS4002    Address of natural oerson
BUS4003    Address of "Person in company"
After selecting the Business object check which event is getting triggered when you change address. If no event getting triggered try toi configure in SWEHR3
You can take reference of the following Wflow Template
01000015
01000080
You can just use SAP User Id in mail if email address is maintained in SU01d.
<b>Reward points if useful and close thread if resolved</b>

IPhone 4S, Mail- when in inbox, and search a term ie Macy's, click edit to delete, the option dot isn't available for all. Therefore can't delete all the required emails.

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Its a gmail and a hotmail account together.
It's a little frustrating as I'm trying to clean out my inbox and it had a 540 badge count that's annoying me every time I look at it but I really don't want to delete individually.
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Oh and if I come out of the search and try again, even Jess option-dots come up than before.

Any help would be appreciated - even if maybe the question isnt understood so I can word it differently? Does anyone else have this issue?

Since downloading Yosemite 10.10.2, emails are not automatically downloaded.I have to either click on Get Mail or click in and out of mail inbox.

Since downloading Yosemite 10.10.2, emails are not automatically downloading. I have to either click on Get Mail or click in and out om mailbox.
It's very frustrating as it does not happen on my iPad or Iphone.

Howdy welcon,
It sounds like your Mail application is not checking for mail automatically anymore after updating to 10.10.2. It seems to me that the setting for this may have reset, or changed at some point thereafter so I would check the preferences for the Mail application:
General preferences - Mail Help
Check for new messages
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An IMAP account may get messages more frequently if the mail server supports the IDLE command; make sure the option to use it is selected in the account’s Advanced pane in Mail preferences.
If you set the option to Manually, click the Get Mail button in the Mail toolbar to check for messages. (Whenever you click an IMAP or Exchange mailbox, it syncs with the server, and shows new messages.)
Thank you for using Apple Support Communities.
All the very best,
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From the Menu Bar select View-Layout and take your pick of the 3 choices.
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How do I see the number of e-mails in my inbox using the standard mail app?

Hi,
Before ios7 I used to be able to see how many e-mails were in my inbox for each synced account. Now this information doesn't appear like it used to. It is very frustrating for me as I used to use this as a tool to prompt a tidy up of my inbox for each account. When the number started to increase above 50 I would delete rubbish ones and sort ones to keep into other folders. Does anybody know anything about the reasons behind this or if you can turn the function back on?
Basically I would go to my inbox and start scrolling through my inbox and the top of each mail item it would say something like '3 of 52' '4 of 52' and so on...
Any help would be much appreciated, thanks.

Delete them from your inbox.

Serch by Mail in Agent Inbox and save draft mail.

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