Serial Key not working for Adobe Creative Suite 5 Design Premium

I have the serial key for my Adobe Creative Suite 5 Design Premium that I bought in 2011 on my account page. However, when I put the serial number in the installer, it says "This serial number is not valid for this product."
I just want access to the product I bought. Can anybody help me?

Are you definitely installing Design Premium CS5, not a similar sounding Creative Suite? And not CS5.5?

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    Suites and Programs:  CC 2014 | CC | CS6 | CS5.5 | CS5 | CS4, CS4 Web Standard | CS3
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    You can't one way or the other. Serial numbers are platform specific and platform swaps only apply to current  versions, meaning you have to upgrade to CS6 and make the switch.
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