Serial number from Canon not valid.
Hi - I have just purchased a Canon 6D in the UK, and it came with a Lightroom 5 license and CD.
Because my laptop doesn't have a disk drive, I have installed Lightroom 5 via the Creative Cloud installer - however when entering the license I've been provided, I am told the serial number is not valid.
What can I do to get this working?
Thanks
Josh
The Creative Cloud installer may be installing the CC version not the standalone version, so download LR 5.6 from the Adobe Updates page and it should work with your serial number, unless that CD has a special version on it, in which case you’ll need to copy the contents of the CD to a flash drive using another computer and install from the flash drive:
http://www.adobe.com/downloads/updates
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Chat Now button near the bottom for Activation and Deactivation problems may help
http://helpx.adobe.com/x-productkb/policy-pricing/activation-deactivation-products.html
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Why the hell do I get this screen. This is extremely frustrating.
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Hi, I just installed CS6 master collection from order history and when I try to enter Serial Number it tells me that: Serial number you provided is valid, but qualifying product can not be found on this computer. Then it gives me options under drop down menu but Master Collection CS6 is the only one not appearing in a drop down menu.
Your CS6 must have been purchased as an upgrade. What it is asking you to select/provide is the name/serial number of the previous version you purchased that qualifies you to install and activate the CS6 upgrade version... this would be likely be one of CS3 thru CS5.5.
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Serial number you provided is valid, but a qualifying could not be found on this computer
I want to install Encore from the Adobe CS6 Production Premium that I own but when I enter my password, it says "Serial number you provided is valid, but a qualifying could not be found on this computer". Another user had this problem but it was resolved privatly. How can I use my software?
You are trying to install Production Premium CS6 upgrade version which is asking for previous version of this production.
Fortunately you have the production premium CS5 full version also purchased & registered.
You need to install that serial number ir resrespective of the fact whether it is installed on this system or not.
You can get the serial number in your account of www.adobe.com.
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Rajshree -
SERIAL NUMBER YOU PROVIDED IS VALID BUT A QAULIFYING PRODUCT COULD NOT BE FOUND ON THIS COMPUTER
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Did you upgrade from a previous version of Acrobat? The "qualifying product" is the older version that you owned before you purchased the upgrade. It is what qualifies you to use the less expensive upgrade version. So you need to select the older version and provide its serial number to prove that you qualify for using the upgrade.
Please see this document for more information:
Error "This serial number is not for a qualifying product" | CS6, CS5.5, CS5
Best,
Sara -
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The message identifies that you have purchased an upgrade version of the applications and it is asking you to identify the previous version of that application that you are upgrading from and then to provide its serial number.
If you did not intend to purchase an upgrade version then you probably need to cancel that and purchase it at full price. -
I re-downloaded CS6 after cleaning my computer and when I enter the Serial Number I get this message "Serial Number you provided is valid, but a qualifying product could not be found on this computer". From other posts I saw that someone contacted support but I can't find a number anywhere that I can call. Hoping someone can help me ASAP due to these programs being essential for my business.
You can try contacting Support thru chat though I do not know if they are available on weekends.
For the link below click the Still Need Help? option in the blue area at the bottom and choose the chat option...
Serial number and activation chat support (non-CC)
http://helpx.adobe.com/x-productkb/global/service1.html ( http://adobe.ly/1aYjbSC ) -
Serial number I provided is valid, but a qualifying product is not found on my computer?
Just purchased Adobe XL Standard, and it is saying the serial number I provided is valid, but a qualifying product is not found on my computer?
HI ,
The reason why you get this prompt is because you are trying to install an upgrade version . I believe as per the conversation you are trying to upgrade from Acrobat X standard to Acrobat XI standard .
During the upgrade , you will be getting the option to enter the serial number twice. The first option when you are entering the serial number is for the actual product that you have purchased ie. Acrobat XI Standard .
The second time when you get the option to enter the serial number is for the previous version ie Acrobat X Standard. SO please enter the previous version serial number at the second prompt.
Regards,
Kartikay Sharma -
I have my iphone4 activated and working since 3days, i purchased it from ebay with 1year warranty, when i check the serial number from Apple store at Bangalore Forum mall, they say that it does not show anything and 'OUT OF WARRANTY'.
Now i have a problem in it, all icons just shake and system hangs, needs restarting.You need to go back to the person you bought it from. Sounds like they may have sold you phone that is not as described.
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I want to setup LR on my new laptop. I have the serial number from my latest purchase but not the original purchase of LR3. How can I recover the serial number from my original LR purchase?
If you did register it back then, open your Adobe account with your Adobe ID and you will find it there: Find your serial number quickly
If you still have it installed, open the System info in Help menu or look here:
C:\ProgramData\Adobe\Lightroom\Lightroom xy Registration.lrreg -
After 6 tries to load Photoshop CS6 on my new laptop, I keep getting the following message after I enter my valid serial number: "Serial number you provided is valid but a qualifying product could not be found on this computer." What I'm, trying to do is download the qualifying product which I purchased just a year ago? Any help will be greatly appreciated.
I contacted Adobe support Chat and they confirmed the serial number and gave me a response code number to enter. Once that was entered the product downloaded immediately. The whole process took 10 minutes. Thank you for your response. I'm all good now.
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Serial number and activation chat support (non-CC)
http://helpx.adobe.com/x-productkb/global/service1.html ( http://adobe.ly/1aYjbSC )
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