Serial Number Invalid when upgrading to PSE 12 (MacOS)
Many users have reported that after purchasing Photoshop Elements 12 for MacOS, the serial number provided shows as invalid when installing Photoshop Elements 12.
We are aware of this issue and are actively working on a fix both on our store page as well as working to get a resolution out to the users who have been affected by this.
In the meantime, you're of course free to use the 30 day trial, which is a fully functioning version of PSE, and you'll be able to put the working serial number in once it has been made available to you.
We really apologize for the inconvenience this has caused some of you, and hope to have this resolved very soon.
Hang in there.
Thanks!
Pete
I enter the same serial number that shows up on the screen when Final Cut is loading and I keep getting a "Serial Number is not Valid" message. How can this be if it IS MY SERIAL number? Has anyone run into this problem? < </div>
Yar, we see it almost everyday around here so you can scroll down a few hundred posts and find several common threads.
Your serial, as displayed, is short four digits.
That information was supplied to you on two little stickers that came with your previous version of FCP and, of course, you carefully stuck one inside your manual and you put the other in a very safe place because you knew one day you would need them and you knew no one would ever be able to supply them.
bogiesan
Similar Messages
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Serial number invalid for upgrade to cs6 from cs 5.
Hi,
I just bougth an upgrade to cs6 and can't install it. I have cs5 now and don't understand why seriala number is invalid. Please help.Hi Jeff,
I sorted this out. All works fine so far. Thanks a lot -
My hard drive crashed and I lost everything on my Mac desk top, including my Adobe Lightroom. I had my hard drive replaced but how do I download to my new hard drive? I have my previous serial number but when I entered that, it said it was invalid.
Lightroom - all versions
Windows
http://www.adobe.com/support/downloads/product.jsp?product=113&platform=Windows
Mac
http://www.adobe.com/support/downloads/product.jsp?product=113&platform=Macintosh
Contact Adobe Support by chat for serial number issues:
http://helpx.adobe.com/x-productkb/global/service1.html ( http://adobe.ly/1aYjbSC ) -
I am a Creative Cloud subscriber and Acrobat XI Pro is asking for a serial number. When I enter my CC serial number, it indicates that the serial number is invalid
>enter my CC serial number
I don't know how that is possible, since Cloud accounts do not use a serial number... you download & install & activate Cloud programs with your Cloud log in to your paid account
Ask for serial number http://forums.adobe.com/thread/1234635 has a FAQ link
http://www.adobe.com/products/creativecloud/faq.html
http://helpx.adobe.com/creative-cloud/help/install-apps.html
http://forums.adobe.com/community/download_install_setup/creative_cloud_faq
what is http://helpx.adobe.com/creative-cloud/help/creative-cloud-desktop.html
Cloud Getting Started https://helpx.adobe.com/creative-cloud/topics/getting-started.html
-Install, update or UNinstall, and launch after installing -
I've had Photoshop elements 8 on this machine for over two years and all of a sudden it is asking for a serial number. when I put it in it give me a serial number invalid message
I am having the same experience. Did you find a solution??
-
I purchased and downloaded Lightroom 5.5. After installing it, I was prompted for the serial number. When I entered it an error message appeared saying it was an upgrade serial number and I need to enter my original purchase number. This was my original purchase, not an upgrade. Now what do I do?
It sounds like you bought an upgrade from Adobe. How much did you pay? The upgrade is about $80, and the non-upgrade is about $150. If you bought an upgrade version and had no previous version, you would see what you're seeing.
If that is the case and I were you, I'd call Adobe, and arrange for a refund and to order the correct version.
Hal -
Hi I'm having trouble downloading Adobe Creative Suite 6 teacher student addition on my mac i have downloaded it and i received a redemption coad and a serial number but when i entered the serial number it says its invalid... Please help!
i know extremely frustrating that there is no one to contact!
i got my friend to help not sure if your having the same problem but i had to download stuffit expander from the app store to expand the zip files that you initially download you should be able to open them and enter serial number from there
don't know if that helps theres no where that tells you how to do that so its extremely frustrating..
hope that can be of some help. -
Hello my name is Vittorio. 2 years ago i've bought the CS6 master collection which has worked perfectly until recently.
Now i keep getting the question to enter my serial number and when i do that i get the Invalid reaction. But it is the same number that worked before! What can i do to make CS6 work again?Hi Vittorio,
We would like to know if you have re-installed your product on this machine. We would also like to know your OS version.
Meanwhile, try:
Error "The serial number is not valid for this product" | Creative Suite
Invalid serial number error
Error "Invalid serial number" | Acrobat 9 | CS4
-Atul Saini -
I've just received my serial number but when i use it says '' The serial numer you entered is invali
i've just received my serial number but when i use it says '' The serial numer you entered is invalid. Please try again. If the problem persists, contact Customer Support.''
it is Adobe Ae CS6 on MAC OS PCRefer to this:
Error "The serial number is not valid for this product"
If it doesn't resolve the issue, contact serial number and activation support.
Mylenium -
Why is serial number 'invalid'?
A student is trying to install Creative Suite 4 Design Standard Student Edition on a macbook. She sent off details of her student status to Adobe and they duly issued a serial number.
The software installs ok up to the point where it asks for a serial number. When this is entered (it's the right number of digits etc) the word 'invalid' pops up and the installation process stops.
She contacted Adobe by phone to discuss - and they sent her another serial number. Same result. She's now tried 5 serial numbers supplied by Adobe and all of them prove to be 'invalid'.
Any ideas?
Thx
Mike Parry
Assistive Technology Adviser
University of HuddersfieldMike Parry wrote:
Thanks Buko. I suppose that's the only way forward, but according to student she has spoken to or emailed Adobe several times and still gets a duff serial num.
this is why she needs to talk to Tech Support
The software was actually supplied to the student by a third party so I'm beginning to think that it's the third party supplier's responsibility to supply a product that is 'fit for purpose', which clearly this is not.
if its student software then Adobe supplies the number. -
Sold Aperture 2 - but 'serial number invalid'
Hi there, please help
I bought Aperture 2 many months ago, but found it wouldn't work on my Powerbook G4. I then switched to Adobe Lightroom, and put the Aperture software in the cupboard.
I've just sold the software, but the new user gets the error message, 'serial number invalid'. It's possible I entered the serial number (can't remember), but the software itself was never used. How do I get the software to work for someone else?
Many thanks for any help.If the serial number is valid it wouldn't care if it had been entered before or if it had been on a different computer. Is this a boxed set? It wasn't an upgrade was it? Do you still have the original serial number sticker?
Either the serial number you gave to the new owner is wrong or else they are entering it wrong unless the software you have was an upgrade in which case you also need the original serial number.
If you don't have the correct original number the only ones who can help are Apple. -
I just purchased Adobe Illustrator and I cant find the serial number. When I try to download using Cloud it says it does not support my computer system. Just yesterday I finished my trial. What shall i do?
To locate the serial number:
http://helpx.adobe.com/x-productkb/global/find-serial-number.html
http://helpx.adobe.com/x-productkb/policy-pricing/serial-number-retrieval-process-faq.html -
I purchased Adobe CS4. I am now being asked for my serial number and when I put it in the program does not recognize it for Acrobat Pro 9 though it does for PhotoShop, Bridge and the rest of the suite. What can I do?
Contact support if you have serial number issues. Otherwise start by checking this stuff:
Sign in, activation, or connection errors
Mylenium -
I am trying to install Lightroom 5 with a software download card. I get as far as entering the redemption code, receiving the serial number, then when I click download, nothing happens... Now what?
Adobe - Lightroom : For Windows
Adobe - Lightroom : For Macintosh
Mylenium -
Elements 10 serial number invalid
I purchased Elements 10 from Best Buy. Trying to install and says serial number invalid.
Hi,
You've posted in the AIR forum. Could you repost in either the Photoshop Elements or Premier Elements forum?
Thanks,
Chris
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