Serial Number Is Not Long Enough

I bought the box version Lightroom 5 WIN/MAC on B&H.com for my new Mac.  When I go to enter my serial number  to register, the number I have is only 18 digits, not the necessary 24 digits.  The number on my receipt and box are both identical and i do not have a registration code.  Please help.

The serial number is normally found on the Disc case.  It is not likely the number you are trying to use, especially if it was on the receipt... that is more likely a product ID number.

Similar Messages

  • My serial number is not long enough?

    Hi, I recently bought Photoshop elements 12 and am trying to install it on to my Mac Book Pro.
    I bought the photoshop from a store, so I am trying to enter the serial number on the box when installing. The serial number given is 18 characters long, this is not long enough to fit the required serial number. The other numbers on the back are also not long enough.
    Please can someone help??

    Hello Lara,
    you purchased your product from these firms like Amazon. You didn't get a serial number, only a code with which you can request a serial number from Adobe. Please have a look at - 99jon said it above - http://helpx.adobe.com/x-productkb/global/find-serial-number.html. (Start here: How did you purchase your product?)
    The following part, so I just see at least, ceased to exist on my Adobe website, everything takes place in the link from above. I leave it as an info yet, it might still fit for you. For this purpose, please click your way through to your Adobe Store and find the button "Get Serial Number". Fill in the form and after a while you will get the real serial number.
    If necessary and for further questions click through http://helpx.adobe.com/contact.html and if "open" please use the chat, I had the best experiences. I quote from Adobe's employee Preran: The chat button is activated as soon as there is an agent available to help.
    Hans-Günter

  • My serial number is not long enough to register, what am I doing wrong?

    The serial number on my receipt and on my box are too short for the registration site. does anyone know what I am doing wrong?

    Hello, what program are you talking about? Are you look at the correct number?
    http://helpx.adobe.com/x-productkb/global/find-serial-number.html

  • Serial Number in System Info is Not Long Enough

    I have deactivated CS5 from Computer A, noting the System Info before deactivating, which included a Serial Number.
    When trying to re-install CS5 on Computer B, the Serial Number is not long enough.
    This CS5 is a student edition.

    did you get the serial number from Help>System Info, where it says "Serial Number"?  because, if so, that's not the serial number.  In fact, it's not even close.  my actual serial number started with 1 while the "serial number" in the System Info started with 9.
    when you deactivated from the old computer, did you check the box to erase the serial number from the computer upon activation?  If not (i.e., the serial number is supposedly still on the old computer), i've heard that if you start a reinstall of CS5 on the old computer, it will fill in the serial number at that screen.  I don't know this for sure because the OS on my old computer literally crashed in an irreparable way immediately after I deactivated CS5.
    If it isn't a student edition (you must not have the box - the box would clearly say so), then the only way to get the serial number is to know the email address that it may have originally been installed under.  Even that may not work,  when I spoke to Adobe support (after waiting 3 hours on my digital phone), I gave then every email address that I could imagine having used and did not find the record of my initial installation.
    Again, good luck

  • Adobe photoshop cs2 download on adobe website does not work-  the serial number does not work?

    photoshop cs2 download on adobe website does not work - the serial number given isn't recognised when you enter it when trying to install. the live chat at adobe cannot help and suggested that I may find the answer here. Can anyone help with this?

    Adobe has decommissioned the CS2 activation servers, so your old serial number is no longer usable.
    If you download the special non-activating version of CS2 that Adobe has made available to licensed CS2 users, you MUST also use the new serial number provided by Adobe on that download page:
    https://www.adobe.com/cfusion/entitlement/index.cfm?e=cs2_downloads
    That S/N does work.  I double checked.

  • This serial number is no longer valid for this product

    Hi everyone, when I typed in my serial number for my design premium 5.5, it said "This serial number is no longer valid for this product". I purchased the product in 2011 and I installed it on my computer several times because I re-installed windows. I did not know that I need to deactivate and I could not do so any more because I had re-installed the windows....... How can I get my serial number and the product working?????? Thank you very much!

    Sorry I missed that you were going to plug them together.. by ethernet??
    I have to ask why?? In the same room what do you want two airports running for??

  • Internal table - work area not long enough

    Subject changed by moderator.  Please try to use a more meaningful subject in future
    The work area "ITAB" is not long enough. how to solve this problem.
    Edited by: Matt on Nov 14, 2008 10:20 AM

    please check the order of the fields you are passing to your internal table.
    Their can be many  possible cases .
    a)
    internal table has less number of fields and u are passing more fields.
    b)
    suppose Itab has field Vbeln and it`s length is 10 and u are passing filed having length
    12.
    Please check that.
    Regards
    Neha

  • Remote installation - invalid serial number: could not retrieve serial numb

    I am unable to use the remote setup admin assistant, and get a demand for a serial number, yet when I enter it, get the message-"invalid serial number: could not retrieve serial number". Unfortunately the tech support number for the Philippines does not work (get a recording saying that it is not yet working), and the Australian number calling long distance is constantly busy. I have wasted two days trying to set up the mini server for this enterprise and am amazed that there is no easy way to contact Apple for a solution.

    Hi
    Kind of obvious but which serial number are you using? Using the remote assistant requires the serial number of the MacMini itself. The first 8 letters. You'll find this serial number on the underside of the MacMini. Better still the box as it's easier to read. Although in the past it's not really been case sensitive I have found the last 2-3 years where keying in Caps where appropriate tends to be more successful. I have had a colleague report problems unless the whole of the Serial Number was used.
    Apologies if you've already tried this.
    Tony

  • I have purchased Production Premium CS4 Educational Version. Its serial number is not working. Please help...

    I have purchased Production Premium CS4 Educational Version. Its serial number is not working. Please help...

    If you recently purchased this then it is not likely to be a valid sale/purchase.  Adobe does not sell older versions of their products and no one but Adobe provides student/teacher licensing.  If you purchased this some time years ago and it is only recently that you find you are not able to reactivate it with the original serial number you can try contacting Adobe Support thru chat and see if they will be willing to work with you to resolve this.
    For the link below click the Still Need Help? option in the blue area at the bottom and choose the chat option...
    Serial number and activation chat support (non-CC)
    http://helpx.adobe.com/x-productkb/global/service1.html ( http://adobe.ly/1aYjbSC )

  • I purchased CS5 Design Standard about 5 years ago. Now I am trying to install  second PC, but I got a message like " This serial number is not correct."  I want to know the correct serial number, but I missed my ex adobe ID because I've changed my E-mail

    I purchased CS5 Design Standard about 5 years ago. Now I am trying to install  second PC, but I got a message like " This serial number is not correct."  I want to know the correct serial number, but I missed my ex adobe ID because I've changed my E-mail address.

    It is not clear to me what your issue is with not being able to sign in to your Adobe account to find the serial number.  You should still be able to sign in and find your serial number if you registered the software.
    If your first PC is a Windows machine you might be able to extract the serial number from it using the Belarc Advisor
    http://www.belarc.com/free_download.html

  • I am trying to download Photoshop CS6 onto my Mac from the Adobe website, but I do not have a serial number. I made an Adobe ID, but the serial number is not under "My Products" nor have I received an email including a serial number. I do not know how els

    I am trying to download Photoshop CS6 onto my Mac from the Adobe website, but I do not have a serial number. I made an Adobe ID, but the serial number is not under "My Products" nor have I received an email including a serial number. I do not know how else to find the serial number. Please help!

    You need to contact Adobe Support either by chat or via phone when you have serial number and activation issues.
    Here is a link to a page with options to help make contact:
    http://www.adobe.com/support/download-install/supportinfo/

  • My serial number is not valid anymore, is there a way I can get a new one to activate my product?

    I have had Adobe Photoshop Elements 11 for about a year now and my serial number is not working anymore for the same product. I have a new computer and am trying to download the product, however it won't accept my serial number. Is there a way I can recieve a new serial number to activate my product?

    See:
    My serial number doesn't work :
    http://helpx.adobe.com/x-productkb/global/my-serial-number-doesnt-work.html
    If that information doesn't help, you need to contact Adobe Support either by chat or via phone when you have serial number and activation issues.
    Here is a link to a page with options to help make contact:
    http://www.adobe.com/support/download-install/supportinfo/

  • Why is that i can not view my warranty status? whenever i tried to put my phone's serial number itunes prompt that my serial number is not a valid one. how can i solve this issue?

    why is that i can not view my warranty status? whenever i tried to put my phone's serial number itunes prompt that my serial number is not a valid one. how can i solve this issue?

    https://selfsolve.apple.com/agreementWarrantyDynamic.do

  • I have successfully installed my creative suite to my old computer. I have a new one I would like to put it on. My serial number is not working. Please advise.

    I need to install my program to my new computer. My serial number is not working.

    Which Creative Suite version exactly?
    Is your old computer Mac or Windows?
    Is your new computer Mac or Windows?

  • Serial number is not getting updated in GR

    Problem: Serial number in not getting updated GR document (in stock) while going GR for production order.
    We are using u201CBAPI_GOODSMVT_CREATEu201D to do production order GR in one development. And we have used serial number profile in which we kept GR as optional. Please fine details of serial number profile as below. We have a restriction that we can not make GR mandatory in serial number profile.
    MMSL     Maintain goods receipt and issue doc.     02     02
    PPAU     Serial numbers in PP order     02     01
    PPRL     PP order release     04     01
    PPSF     Serial nos in repetitive manufacturing     03     01
    QMSL     Maintain inspection lot     02     01
    SDAU     Serial numbers in SD order     01     01
    SDCC     Completness check for delivery     02     01
    SDCR     Completion check IR delivery     02     01
    SDLS     Maintain delivery     02     01
    SDRE     Maintain returns delivery     02     02
    As we are passing serial number in BAPI while doing GR but still is not getting updated in GR document. When we check stock in MMBE, it is not showing any serial number.
    Please suggest solution.
    Thank you.

    Hi Chetan,
    Since your MMSL procedure is optional, you cannot carry assignment of Serial Numbers against goods Movement. Though you are passing serial numbers during GR, but Serial Numbers are linked only upto Production Order Level, not upto the Stock. The only option to display the Serial numbers against Stock can be done using MMSL procedure as 3. We also faced the similer situation, whenever ur doing automatic goods movement with MMSL as 02 [Auto GR], One possible solution, is to create a custom program to complete ur GR like using Call Transaction BDC -MB32, not as standard SAP Auto GR, & need to make MMSL as 3...so that both purpose gets served [ Serial number linking to stock & Automatic GR using custom program]
    Please share, if you get any better idea
    Krishna Kulkarni

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