Serious and Sudden Problem with Z10 NEED HELP PLEASE

I have a z10, one of the first that came out in Toronto (if it makes a
difference), a couple of hours ago I came across a serious and sudden
problem.
I was able to swipe left and right between pages of apps, even drop down
from the top, but I cannot open anything, not even make a call or settings
options.
Any time I try to, for a split second it looks like its about to load
something then nothing. (image slides to the right quickly and goes back on
every attempt)
So I first did a reset, same problem, then I did a battery pull (about 15 minutes) and problem presisted.
I tried through USB to do a backup on blackberry manager and perhaps do a
re-install of everything, however when I was prompted for the password of
my device on my PC it kept telling me it was an incorrect password (I use
this blackberry on my computer 4-7 days a week, twice a day sometimes for a
year and I have never miss typed my password nor have i changed it)
After trying everything to make sure the first letter maybe was upper/lower
case, even my other possible phone password, nothing worked..
On the 5th failed attempt my phone prompted me to type 'blackberry', which
i did, then i typed my password on my phone which i type in about 15 times
a day becuase I set my phone to a 5 minute lock and still said it was incorrect.... I am no on 9/10 attempts and lost
for options.
Please if anyone can give me any suggestions, or even how to backup my phone
and whipe it now, or I have an earlier backup form 4 months ago that I
wouldnt mind going back to in worst case scenario.
Thank you for your help in advance,
Solved!
Go to Solution.

Sorry, no I haven't experienced that. It could be from an app you downloaded but that's just a guess. Wiping the device will tell us a lot. If the device still doesn't work you'll want to reload the OS using BB Link. if it still doesn't work after that then warranty support will be necessary through Rogers.
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