Server Authentication Error When Open a pdf

Hi,
we are working on LiveCycle ES2.5, and we have many pdf documents, some of these documents use a data connection to call (use)  a process deployed on the JBoss server using the SOAP url, after a restart to the server any user opens any pdf document, that is using data connection, inside the workspace it keeps asking for authentication.
Please check the attached image.
if the user canceled the popup screen he gets the pdf but without the data that should be read using the data connection.
any help?

When do you get that message, during the download, or during the installation?
Can you post a screenshot of that message?  I am not sure if this is caused by MSE; I have no problems downloading any of these files (running MSE).
It could also possibly be a malware infection of your system that is preventing you from installing software.

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