Server backup Faliure Wth failing with snapshot error

Question

Hi Team ,
One of my VM guest Machine's backup job is getting failed again and again with snapshot error .
When I checked logs I can see Event Warning  " VM disks consolidation failed "  where currently there is no snapshot is available  on this machine.
But When I manually run the snapshot by using by using quiesce Method and then again run backup Job from Symantec , Backup runs fine 7
We are using Symantec Netbackup 7.6.1 and My VM Machine is running on ESXi01 , VM version 9 , Guest OS MS Windo 2008 R2
Any Help Would be really appreciate

Answer 1

Hi,
DO THIS FIRST
             a) Try to do a storage vMotion of that VM and delete the file which are left behind along with the VM folder (if any )
             b) Take a VMware snapshot and after completion , Go for DELETE ALL --> This will update the snapshot records in the VMX file and snapshot configuration file with latest number which is unique while taking the snapshot as per the process.
DO THIS AFTERWARDS
           a) STOP and set to manual service for Volume shadow copy ,VMware snapshot provider and Virtual Disk inside the Guest OS. Wait and Check for schedule backup.