Service not working so well anymore

I'm at a bit of a loss where to start here. It seems that lots of things are starting to go slow or break with my bt broadband.
The broadband phone on the home hub has stopped working a couple of months ago and recently, after buying a new tv, we tried downloading a movie. It started ok but after about 10pm it just kept stopping meaning that a 2 hour movie took over 4 hours to get through (we gave up in the end).
To add insult to injury, I find that I have just gone over my 10GB useage - because I had to keep re-trying that movie!!!
Has the broadband speed, homehub phone and general service slowed or been downgraded recently?
James

can you post the adsl stats from your router may need to 'show detail' to get all stats (if hub enter 192.168.1.254 in your browser and navigate to adsl or use a-z, if netgear enter 192.168.0.1) and run btspeedtester http://speedtester.bt.com and post the results.
are you connected to the master or test socket or somewhere else
Someone may then be able to offer assistance
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