Service order creation in the backgroung in VA01

Hi,
I want to create every time service order for my sales order in the background. is there any standard functinallity to fulfill my requirement?

This is standard functionality
The transfer of requirements settings for the sales order item can be configured to automatically create a service order.
PeteA

Similar Messages

Service order creation based on counter reading assigned to the Ibase.

Hi All,
I've created a service contract (ZXXX) with the item category (ZIT1) of service plan.
In the item category (ZIT1) definition i've copied the standard item cat. of service plan (SPLA) and assigned the standard date profile SERVPLAN to the item category.
Requirement - Service order has to be created automatically if the counter reading assigned to the Ibase is greater than counter reading that is maintained in the service plan template that is assigned to the service plan product(Item) in the service contract transaction.
Master Data -
Service Interval Template - Created service plan template for counter based interval and maintained the interval as 100HR.
Assigned the template to service plan product(item) which is assigned in the service contract.
Created a counter ID and assigned the counter to the Ibase.
In the item date profile SERVPLAN , I've assigned the date rule (Planned time based on the counter reading) to 'Release date' date type.
In the item action profile ., Action is defined as it should create a service order (ZSER) with the template defined in the item if the (Release date =< today's date) as start condition.
I've maintained the complete master data.
Now Release date should be picked based on the counter reading of the Ibase assigned to the service plan item in the service contract.
If Ibase counter reading > counter reading maintained in the interval the release date = todays date.
If Ibase counter reading < counter reading maintained in the interval the release date = future date.
which is not happening now in my case. service order is getting created even the counter reading of Ibase is less than the interval.
Please let me know if further more changes to be done to map the scenario.
Thanks
Syam

Hello,
I found the following:
If you fill someting in the fields REFOBJ_IBASE, this value is being converted into a GUID internally
This happens in function CRM_BSP_OIC_1O_SEARCH_FROM_RF
So you have to make sure that the search field REFOBJ_IBASE points towards the field CRMD_SRV_REFOBJ~GUID_OBJECT ( via table CRMC_REPDY )
And even then I have the impression it only works when you only fill the Ibase in the order. When you fill the component there is a different GUID.
In my case I found out it is even more complex, so I will need to create my own search field (extend search structure )
Regards,
Erwin

Credit block should not prevent service order creation

An upgrade from 4.7 to ECC6, without any changes made to the configuration or program change, has lead to the following issue. ECC6 is not creating a service order connected to a sales order, when the customer has exceeded the credit limit. The sales order of custom order type is getting saved with a warning message that credit limit has exceeded. However, earlier in 4.7, the message would not stop creating subsequent service order. What could be different, that prevent ECC6 environment to hold on to service order creation? A subsequent release of the credit block through VKM1 however triggers the service order being created.

Are you using credit card processing in SAP to get the authorization?
If you are then the authorization should not block the order.
Or are you using credit card as a form of payment (without authorization) in which case this needs to be put on the customers account as a payment and then the order entered.
Where are you holding the credit card details?

Automatic creation InternalOrder inECC after Service Order creation in CRM

Hi,
After Service Order creation in CRM, the automatic creation of Internal Order in ECC not happening, needs to be do the related settings. Can anybody share the stepts for the same to do the settings.
rgds,
balu

Hello balu,
Have you released all items?
Also,please make sure that against the item category "Assign BW/CO" is set to Service.
Hope this helps!
Thanks and Best Regards,
Shanthala Kudva.

Service Order Creation through IC Web client

Hello Experts,
I am facing some problem for service order creation in IC Web client.
Description: "ISUSRV" is the new BOL component in CRM 7.0 for service order creation in ISU System. BOL Object is given in this component is "IsuserviceOrder" for service order creation.
Through this component in BOL i am able to search service order.
Problem: When i am trying to create new Service Order it gives error Massage creation failed.
(1) How to create service order through this BOL Root Object "IsuServiceOrder" which field are required to fill the data before create order.
(2) I found ORDER_CODE field in BOL Root Object "IsuServiceOrderu201D when trying to create order what value fill in this field.
(3) I have create one view Using BOL Root Object "IsuServiceOrder" with Save button how to save the service order through this button. What code is required for Save the View data?

Hi Gagan
Could you please share with your solution, i am kind looking help in same are. We are using CRM 7.0, but i can not find BOL component which is ISUSRV.
My requirement is to create Service Order from Webclient, example meter problem reporting, etc
Please kindly reply or by email shankar no dot vangari at gmail com
regards
shankar

BAPI for Service order creation

Hi ,
Please tell me if any Bapi for service order creation , T-code : IW31
regards,
Prakash

Hi Prakash,
Have a look on the following BAPIs:
BAPI_ISUSMORDER_CREATEMULTIPLE - Create Service Orders
BAPI_ALM_CONF_CREATE - Create confirmation for maintenance/service order
WTY04_CREATE_SERVICE_ORDER - Create Service order via function module.
Hope this will help.
Regards,
Nitin.

BAPI_PO_CREATE1 - Service order Creation

Hi,
Im trying to use BAPI_PO_CREATE1 to create service orders using the test run in ECC6 but the return table shows an error 'Please maintain Services or limits' .
With the same values i'm able to create a service order by running the transaction online.
The normal PO's are also getting created without any problems.
Is there anything im missing out???
Thanks & Regards,
Navaneeth

https://www.sdn.sap.com/irj/sdn/wiki?path=/display/snippets/rfc%2bpurchase%2border%2bcreation%2bfm%2bfrom%2bariba
cheers
Aveek

Any FM or BAPI to Release Service Order before creating the Adv Ship Order

Is there any Function Module or BAPI to Release Service Order before creating the Advance Shipment Order.
or is there any other alternative to release Service Order.

Hi,
Try BAPI_ALM_GET_PROP.
Regards,
Chandra

Difference between service order/notification to the maintenace order/notif

Hello friends,
please explain the Difference between service order/notification to the maintenace order/notif and also to the Sales order.
i have a idea on the above topics. iwnt to have a detailed explanation of the above topics.
I know that service order/notification usually for external services.and maintenance O/notification for internal services .
for every post with descent information, points willl be rewarded

Dear raj kumar,
1. Service order and Notification: These are used for Customer Services, i.e., these are used for processing the customer complaints regarding the equipments technical problems installed at customer locations.
In this scenario, we sell equipments to customer and also offers the services for that equipments on chargeable basis or free of cost as per sales terms and conditions.
2. Maintenance order and Notification: These are used for Plants, i.e., for processing the complaints of the equipments which are installed within the plant.
In this scenario, we buy the equipments from the vendors and carry out the maintenance ourselves.
Hope this will be helpful
Regards,
Praveen.

Service Order creation from CRM Web-IC hwen user click the push button.

Hi experts,
I need to create the service order (in IS-U) when the user will click the push button in CRM-Web-IC.
I know the RFC for the same to be used in IS-U but for that I need to get order type which is mandatory importing parameter for RFC.
I know BP, Premise & Installation.So,How can I get order type for that?
Reply will be greatly appreciated.
Thanks in advance.
Regards,
Abhay.

Hi Gagan
Could you please share with your solution, i am kind looking help in same are. We are using CRM 7.0, but i can not find BOL component which is ISUSRV.
My requirement is to create Service Order from Webclient, example meter problem reporting, etc
Please kindly reply or by email shankar no dot vangari at gmail com
regards
shankar

Service order creation using bapi with repair order number

Hi experts,
Pls suggest me a BAPI to create a service order for those repair orders where a PGR has been done(for return delivery type : LR).
The plant should be 0260 with storage location wh01 and item category ZRRE
Creation of a service order with repair order type SM03 is not allowed in iw31.
thanks and regards,
Vijayb.

Hi prakash,
Thank u for the BAPI
But an error is being displayed saying that the REFURBISHMENT ORDERS CANNOT BE PROCESSED USING BAPI.
ERROR DURING PROCESSING OF BAPI METHODS.
This is while u pass the order type as either ZM03 or SM01or SM02 or SM03.
pls help me on that.
thanks and regards,
Vijayb.

Automatic Service Order creation and OBD line item creation - Repair Order

Hi ALL,
I tried to run the Repair process based on the help document of SAP:
Configs Followed:
1) In Material master MRP3 view, strategy group is assigned as 84 (service orders). By default this str.grp is linked with Requirement type SERA and Requirement class 203.
2 ) Requirement class is assigned with appropriate Service order type.
SPRO>Sales and Distribution>Basic Functions>Availability Check and Transfer of Requirements>Transfer of Requirements-->Define Requirements Classes (OVZG)
Actual Assignment:
Reqt. Class Service Order Type
039 SM01
203 SM01
3) Task list is assigned to your Service material - Service product - OISD
Actual Assignment:
Service Pdt Work Centre Plant B Area Gen TL Group Counter Task List Type
R-1001 PC-SERV 1200 8000 62 1 A
4) Check the Requirement class setting indicator for configuration (cnfg)
Actual Assignment:
= mandatory
5) SPRO>Sales and Distribution>Basic Functions>Availability Check and Transfer of Requirements>Transfer of Requirements-->Define Requirements Classes --> Determination Of Requirement Types Using Transaction
Actual Assignment:
Item Category Reqt class Reqt. Type
IRRS 039 SE
IRRE 203 SERP
IRRP 203 SERP
IRAL 040 KE
6) Sales and Distribution>Sales>Sales Document Item-->Assign Item Categories for determining the item category based on usage
Actual Assignment:
Sal. Doc. Type Item Cat. Group Item Usage H. L . Item Cat Item Category
RAS NORM IRRS
RAS NORM R101 IRRS IRRE
RAS NORM R102 IRRS IRRP
RAS NORM R103 IRRS IRAL
Errors Faced:
1. Service Order is not getting created automatically.
Error in SAP - IDES :"A service order has not been found for action 'Repairs'"
2. Also im not getting the automatic creation of the 4th line item(Item Category - IRAL) in the repair order, which in turn stops me from creating the Outbound delivery.
Please HELP !
Regards

Hi PeteA,
Sorry, here it is...
Let me explain the process that has been followed:
1) Initially to start with Service Notification was created with IW51 T-code.
    In that, Sold to party and material # were entered. Then from there directly i go for Create Repair Order from the Action Box.
    Order type for repair order - RAS, and when i save both Service Notification and the Repair gets saved.
    Now, in the repair order, two line items were getting created automatically and the requirement Types for those line items are:
    Line Item I : SE
    Line Item II: SERP
2) After that i take the material in with the help of t-code VRRE.
3) Then, i do the acceptance of the stock ( Technical Check) with t-code QA11.
    Once i do that, i get the Third line item in the Repair Order and the requirement Type for that line item is:
    Line Item III: SERP
Now my query is, Once i do the QA11 transaction i need to get a Service Order automatically but thats not happening.
Also if i create a Service Order manually, and do the repair and do the technically completion of the service order, then i need to get a third line item (IRAL) in the repair order automatically and thats also not happening.
Regards

Service order creation from sale order

Hi Friends,
   Could you please tell me where is the setting for the automatic creation of service order from sale order.
    Iam using LEIS , TAD and CD as the sales documents and SM01 as service order document.
    Am I missing something?
    Please let me know.
    Regards,
    satish

Hi Satish,
The setting for creation of a service order from sales order can be found in the Requirement class configuration.
To know how to link, check the procurement tab in the sales order, note down the requirement type associated to the line item. Requirement type is linked to requirement class. In requirement class you find the configuration.
Standard SAP creates SM03 (refurbishment) type of service order from sales order.
Reward points if useful.
Regards
Ananth

Help with validation of service order creation

Dear All,
I am working with creation of service order under service professional and got a requirement where
1) I need to validate the quantity from BOM table comm_il_momitm. and
2) Same product (product id) should not be called more than once, that is if the user selects same product once again it must throw an error.
Please find the screenshot below
Regards,
Naveenn

Hi Benoit,
I give you my exact requirement,
i need to validate quantity field entry (in above table) based on compon_qty field in comm_il_bomitm table.
I tried to implement it using eh_onsave method in component BT116H_SRVO but it is displaying error message even the quantity is equal the compon_qty whereas it should display error only when it exceeds compon_qty.
Please help by providing sample code.
Regards,
Naveenn

Count of Service Orders issue in the Bex Report

Hi Experts,
I have a report displaying the Count of Service Orders. The count of service orders I have brought using replacement path variable.
The count is getting displayed correctly. When I have the service order in a single record.
The moment I drag and drop the material from the Free Characteristic pane. The count of Servie order increases because the same service order is repeated for Material A ( in the First Line) and Material B ( in the Second Line ).
And my report doesn't have any keyfigure to built an Exception Aggregate.
Can anyone please tell me how do I make my Count to read only the unique Service orders.
Thanks

Hi Shanthi Bhaskar,
Thanks for your link.
I have already referred to this link and created the count of Service orders. But it is not uniquely identifys the service order numbers.
Irrespective how many number of time the same service order gets repeated in the report it should only give me a count as 1 for other service order as 2.
Hope its clear.
Thanks

Service order creation in the backgroung in VA01

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