Service Ticket and "End" Button

Hi all,
I have the situation in which the agent makes a mistake (unintentionally) creates a follow-up activity (Service Ticket). . This Srv Tckt is created as the agent clicks u201CEndu201D and will always be in the activity and it cannot be deleted.
Any idea?
Regards,
Carol

Hello Carol,
In CRM 2006s and CRM 2007 you can use a new configuration option that provides a popup dialog box at end contact showing all items from the activity clipboard. You can then select and remove any items that you don't wave linked (saved to) the interaction record.
In CRM 2006s and CRM 2007 you also have a new button called "cancel" inside the business transactions that allows you to cancel a newly created (but not yet saved) transaction. (After the transaction has been saved the cancel button will revert any saved changes, but does not delete the existing document).
In CRM 2005 and below, the only (default) option is to give a new status to accidentally created orders such as "inavlid", "to be archived", "accidentally created" or so on.
Warm regards,
John

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Service Ticket and "End" Button

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