Setting up Unity Connection to email/call cell for new vmail msg

Hello,
I have been trying to setup Unity connection so that it will send an email to Exchange or a message toa cellphone alerting a user that they have a new vmail. I went in under my user account to test (under Edit\Notifcation Devices) and added my email address and my cell but I never get an alert.Where am I going wrong? Any help is appreciated.
We are using Unity Connection 1.2(1).
John

John,
In the Notify Me Of Voice Messages list, make sure that you have chosen Every Voice Message.
Brandon

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Unity Connection - sending email to more than one recipient

Hello.
I would like to know how can I send voicemail message via email to more than one recipient.
It works for me with one recipient (Smart Host + Accept and Relay Message in User Message Actions, but in relay address I can only use one email address).
Thanks in advance

A mailbox in Unity Connection is intended - and licensed - for a single user. It was not intended to allow for multiple receiptient distribution. If you want that functionality you could create each user a mailbox, add a distribution list with the mailboxes as members, and a call handler to address message to the DL instead of an individual mailbox the messages out.
Short of that you would need to have the SMTP smart host forward the message to multiple people (i.e. an email distribution list)
Please remember to rate helpful responses and identify helpful or correct answers.

Unity Connection 8.6 call transfer to non-unity extension

I have converted from Unity to Unity Connection and am looking for a solution for transferring an incoming call to a non-unity user extension.
Here is the scenario: An PSTN caller calls in and is directed to a Unity Connection Call Handler or a Subscriber greeting. In the greeting they are advised that if they know the extension they want to call, they can dial it at any time. Here is the rub, if they dial an extension for a user listed in Unity Connection, the call gets transferred to the extension. However, if the extension dialed is to an extension that is not a Unity Connection User, the attendant comes back and say the extension is not understood.
In Unity before conversion, I would make an internet user that did not have a mailbox but was listed with an extension. However, with Unity Connection, I am using LDAP integration with Microsoft AD and I don't see a method of doing the same thing.
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Thanks in advance.
Gene Keel

In the greeting check this box:
Allow Transfers to Numbers Not Associated with Users or Call Handlers
also make sure the number entered by the call is allowed in Default System Transfer restriction table.

Unity Connection 8.x Call Admission Control

Hi,
I am trying to find out if there is a separate CAC mechanism for Cisco Unity Connection. Or does it depend on Call Manager Locations for CAC?
Thanks
James

CAC has to be configured either on CUCM and/or on GKs, CUC has nothing to do with it.
HTH
java
if this helps, please rate
www.cisco.com/go/pdihelpdesk

Unity connection stop take call every 25 minutes

Hi,
first sorry for my english.
last week i had cucm version 6.1.5 on mcs 7845 h1 and unity connection on mcs 7845 h2. all work fine.
last weekend i upgrade my cucm to version 8.5.1 and i backup the publisher to restore on UCS R210-2121605 (on virtual machine).
i keep the unity connection server on the MCS server.
yesterday on load (many call in same time) the system coming very slow to answer every 20-25 minutes for 5 minutes and unity come back correctly after 5 minutes.
last night i changed server. i toke backup of my mcs to restore on new install of UCS (new installation of unity connection).
during the night all my setup (cucm and unity) work fine.
this morning i have the same trouble. each 20-25 minutes i can't reach voicemail pilot.
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Alex

this is the solutoin
my unity was registred on call manager publisher on IP 10.64.1.10/255.255.255.0 gw 10.64.1.1 and my subscriber 10.64.1.140/255.255.255.0 gw 10.64.1.129.
my unity connection have ip adress: 10.64.1.170/255.255.255.0 gw 10.64.1.129.
i have i trunck between the 2 switchs with 3 vlan inside. the call managers and unity are in the same vlan but my cucm publisher are in a different building.
i don't know why, but i registred unity connection on subscriber and it's stop freeze each 20 minutes.
the theory said my cucm cluster and my uinty are in the same network (it's work fine before my upgrade) suppose to work and the same network and for communicate outside this network each server toke how gateway. but not each 20 minutes
Alex

Cisco Unity Connection 9.1 Call handling

Dears,
I want to configure the call handling means if some body calls on board line 24500000 the corporate opening greeting should be played and then press 1 for sales, press 2 for technical,press 3 for presales, these all audio (corporate greeting, press 1 for sales ,press2 for technical etc....) can be done by a text to speech in unity connection or i have to enroll a audio recording company.
Also please route me to good doc how to configure call handling.
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Hi Clark,
Just to add a note to the good tips from Chris (+5!)
I would go through the training tips for this great tool designed to build Call Handlers. It's called AudioText Manager;
http://www.ciscounitytools.com/Applications/CxN/ATM/ATM.html
Then you can use the Greetings Administrator Conversation to do all your recordings
http://www.cisco.com/en/US/docs/voice_ip_comm/connection/8x/administration/guide/8xcucsag150.html#wp1049924
Cheers!
Rob
Please support CSC helps Kiva
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Unity Connection 9.1 - Call back feature

Hello,
Is there a feature that would allow a user to callback the caller from the voice message itself.
For example Calling number 123-123-1234 calls extension 2000 and leaves a voice message. When user with ext 2000 listens to the message from 123-123-1234, can they press a button that would automatically call 123-123-1234.
If anyone can point me to some documentation that would allow this, that would be great ! !
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AK

Duplicate
https://supportforums.cisco.com/discussion/12264381/unity-connection-91-call-back-feature

Email not checking for new mail

hi, my email has stopped auto checking for new mail ( as it is set up to) , and will only do so when i quit and restart the program
if i hit get mail while it's running, nothing happens
i can see new emails via .mac but will only get them if i quit and restart mail
also now the rules and i have sometimes work and sometimes don't
i tried sending myself test emails, and there is long delay between sending and receiving it ( about an hour )
thanks

hi there
it's .mac
we did try removing the .plist file, and it made no differnce
i am getting increasingly frustrated by the mail app, it's never been a particularlty good example of MAC software ( not very stable ), but now as well as unexplainable lulls where all you can do is watch spinning clock faces ( despite having a fast broadband connection ) , i'm also having to deal with sent emails re-appearing as drafts, even though they have been already been sent
i feel like i don't have the time to keep trying to find out what is going on, as i'm very busy right now, although any help is always appreciated
thanks
Alan,
Refresh my memory: what type(s) of account are you
using -- POP, IMAP or .mac?
Since I believe your setting up a new User Account,
and Mail in it worked, did you ever remove the
com.apple.mail.plist, and cause Mail to need to be
setup again? To do this, quit Mail, and in the
Finder open Home/Library and locate the Mail folder.
Control-click over the Mail folder, and choose
Duplicate -- then drag the resulting copy to the
Desktop for temporary backup. Next, open
Home/Library/Preferences and find the
com.apple.mail.plist file and drag it to the
desktop.
Relaunch Mail, which will open as though new, and
when prompted to import anything DECLINE.
Instead, re-enter your account info, and Mail will
re-discover the account for this account, and all
should be well.
Sorry that I have not had time to go back over every
one of your prior posts.
Ernie

Email automatically checking for new mail !

Has anyone else had this problem.
As far as i'm aware my iPhone is set to only check for new mail manually, but on making a phonecall it automatically checks for new mail and pings up on my iPhone.
Push is off, Fetch new data is off, and advanced setting are all set as 'Manual'.
Any luddite mistakes i may be making ?
Thanks,
Scott.

Mine only seems to do that at 11:30PM.
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How to set a default start and/or end date for New Events based on trigger date.

I'm using the CalendarActivityListener to get current row when clicking on an existing event. As per previous posts this listener gives you access to event detail including Start Date, End Date, etc.
However, what I want to do is to default the start (and end) dates for New Events based on the trigger date.
I've tried the CalendarListener and can grab the Trigger Date from it - however, I can't see a way to pass this directly to the popup/dialog I'm using to create the new event.
At present I'm putting the TriggerDate into the ADFContext session scope e.g. ADFContext.getCurrent().getSessionScope().put("TriggerDate",calendarEvent.getTriggerDate());
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John,
Thanks for that suggestion - could not get it to work. However, I did manage a different approach. I finally determined the sequence of events in terms of how the various events and listeners fire (I think).
Basically, the CalendarActivityListener fires, followed by the listener associated with the Calendar object's Create facet, followed finally by the CalendarEventListener - the final is where the TriggerEvent is available and then finally, control is passed to the popup/dialog in the Create facet. So, my approach of trying to set/get the TriggerDate in the user's HTTP session was doomed to failure because it was being get before it had been set :(
Anyway, I ended up adding a bit of code to the CalendarEvent listener - it grabs the current BindingContext, navigates through the DCBindingContainer to derive an Iterator for the ViewObject which drives the calendar and then grabs the currently active row. I then do a few tests to make sure we're working with a "new" row because I don't want to alter start & end dates associated with an existing calendar entry and then I define the Start and End dates to be the Trigger Date.
Works just fine. Snippet from the listener follows
BindingContext bindingContext = BindingContext.getCurrent();+
*if ( bindingContext != null ) {*+
DCBindingContainer dcBindings = (DCBindingContainer) bindingContext.getCurrentBindingsEntry();+
DCIteratorBinding iterator = dcBindings.findIteratorBinding("EventsView1Iterator");+
Row currentRow = iterator.getCurrentRow();+
if ( currentRow.getAttribute("StartDate") == null)+
currentRow.setAttribute("StartDate", calendarEvent.getTriggerDate());+
if (currentRow.getAttribute("EndDate")==null)+
currentRow.setAttribute("EndDate", calendarEvent.getTriggerDate());+
*}*

Skype local calling number for new plymouth new ze...

hi can i please get a local skype number for new plymouth new zealand i brought a hastings one as it was 06 area code but its a toll call for me to call it

cdogg wrote:
hi can i please get a local skype number for new plymouth new zealand i brought a hastings one as it was 06 area code but its a toll call for me to call it
Hello
If your preferred location is not listed it means that Skype Numbers aren't available there.
TIME ZONE - US EASTERN. LOCATION - PHILADELPHIA, PA, USA.
I recommend that you always run the latest Skype version: Windows & Mac
If my advice helped to fix your issue please mark it as a solution to help others.
Please note that I generally don't respond to unsolicited Private Messages. Thank you.

Unity Connection 7.x - Best Practice for Large Report Mailboxes?

Good morning, We have 150 mailboxes from Nurses to give shift reports in. The mailbox quota is 60MB and the message aging policy is on. Deletede messages are deletede after 14 days. The massage aging policy is system wide, and increasing the quota would cause storage issues. Is there a way to keep the message aging policy and reduce it for 1 group of users? Is there a way to bulk admin the mailbox quota changes?
Version 7.1.3ES9.21004-9
Thanks

As for UC 8x, you're not alone. I don't typically recommend going to an 8.0 release (no offense to Cisco). Let things get vetted a bit and then start looking for the recommended stable version to migrate to.
As for bulk changes to mailbox store configurations for users, Jeff (Lindborg) may be able to correct me if I am wrong here. But with the given tools, I don't think there is a way to bulk edit or update the mailbox info for users (i.e., turn on/off Message Aging Policy). No access to those values via Bulk Edit and no associated fields in the BAT format either.
Now, with that said - no one knows better than Lindborg when it comes to Unity. So I defer to him on that point.
Hailey
Please rate helpful posts!

Old email address authorization for new computer

message requesting authorization on a new computer for songs purchased under a no longer valid email address

petefromut wrote:
message requesting authorization on a new computer for songs purchased under a no longer valid email address
Simply use the same password for the same account you updated with a new email address.

How can I set up Unity mailbox to deliver messages to email mailbox?

Unity Newbie! Where do I configure a voice mailbox to deliver messages to user's email mailbox?

Andrea,
The previous post simply alludes to the fact that Unity doesn't have a built-in mailstore - instead it relies on Exchange (or in some cases, Domino). Unity can be set up in a Voicemail Only configuration or Unified Messaging configuration. If you have Unity, AD, and Exchange installed all on one box then this is usually indicative of voicemail only. In other words, your Unity server is also a domain controller and Exchange server in a standalone domain used just for itself. When you create subscribers, an associated AD and Exchange account are created but within the domain associated with Unity (not the domain users log into so the users are only aware of the phone login credentials). In Unified Messaging, your Unity would be a MEMBER of an existing AD domain and would integrate with a corporate Exchange server or cluster. In this configuration, the account associated with a subscriber is the account they use everyday - in other words, their voicemail resides in their Exchange inbox that they connect to via Outlook.
My guess is that you have voicemail only configuration today but are looking to do 1 of 3 things:
1) Unified Messaging - voicemail is actually integrated with your corporate Exchange and all voicemails natively reside in the inbox
2) Mail Relay - voicemail messages are relayed from the existing Unity to an email address configured for a user
3) Integrated Messaging - user can configure an IMAP folder in their email client and have access to voicemail from within a separate mailbox in the client
Which sounds like your requirement? If you have more questions, just ask.
Hailey
Please rate helpful posts!

Unity Connection 8.5 mailbox quotas

I configured mailbox quotas for user mailbox
Send/receive quota is 3 Mgb
Send Quota is 2 Mgb
Warning Quota is 1 Mgb
User mailbox is already 3.5 Mgb
HOwever, when i call this user from internal or external number - i still can leave a mesage for this user ( i expected system DOES NOT ALLOW to leave any new mesage for this user because his voicemail box is already exceeds Send/receive quota which is 3 Mgb )
Checkbox for option "Full Mailbox Check for Outside Caller Messages"is already checked in
What is wrong in this config ?

Here is how send/receive quotas impact things:
Quota Handling for Outside Caller Messages
By default, if an outside caller attempts to send a message to a user whose send/receive quota has been exceeded, Cisco Unity Connection allows the caller to record a message for the recipient. This can be changed by checking the Full Mailbox Check for Outside Caller Messages check box on the System Settings > Advanced > Conversation page.
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Quota Handling for User-to-User Messages
If a user whose voice mailbox has exceeded the send quota signs in to Connection and attempts to send a message to another user, Connection indicates that the send quota has been exceeded, and does not allow the sender to record the message. If the user calls another user and is forwarded to a voice mailbox, the user is able to leave a message, but the message is sent as an outside caller message.
If a user attempts to send a message to another user whose mailbox has exceeded the send/receive quota, or if the quota is exceeded in the act of delivering the message, Connection sends a nondelivery receipt to the message sender.
Connection delivers read receipts and nondelivery receipts to users regardless of whether their quotas have been exceeded.
HTH,
Chris

Setting up Unity Connection to email/call cell for new vmail msg

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