Setup program crashes when you try to install a 2007 Office on a 64-bit version of Windows 7

Hello there,
I have a Dell Vostro machine with Windows 7 Pro 64-bit installed on it. It came with Office 2010 preinstalled on it. About 6 months ago I removed Office 2010 and installed Office 2007 with no problems. Yesterday a user messed up her office so badly
that I had to uninstalled it in an attempt to reinstall to ensure that all missing files exist. A few seconds after selecting my options, the installation program crashes. I tried it with a few different users logged in to make sure it's something related
to the profile of the user I was logged in as.
Just to be clear, this is the same Office 2007 installation that was installed correctly on it about 6 months ago and the same product key.
Why is this happening and how can I fix this issue without having to restore the computer to its default state?
Any help is appreciated.
Thank you,

Hi,
Please refer to this kb, use Microsoft Fix it 50154 to uninstall Office 2007 completely:
http://support.microsoft.com/kb/928218/en-us
Then try installing again.
We can also perform a clean boot to install, which gets rid of the background program conflicts:
http://support.microsoft.com/kb/929135
Hope this can help.
Regards,
Melon Chen
TechNet Community Support

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    0x92e9f000 - 0x92eb3fff com.apple.ImageCapture 3.0 /System/Library/Frameworks/Carbon.framework/Versions/A/Frameworks/ImageCapture. framework/Versions/A/ImageCapture
    0x92ecb000 - 0x92edbfff com.apple.speech.recognition.framework 3.4 /System/Library/Frameworks/Carbon.framework/Versions/A/Frameworks/SpeechRecogni tion.framework/Versions/A/SpeechRecognition
    0x92ee7000 - 0x92efcfff com.apple.securityhi 2.0 (203) /System/Library/Frameworks/Carbon.framework/Versions/A/Frameworks/SecurityHI.fr amework/Versions/A/SecurityHI
    0x92f0e000 - 0x92f95fff com.apple.ink.framework 101.2 (69) /System/Library/Frameworks/Carbon.framework/Versions/A/Frameworks/Ink.framework /Versions/A/Ink
    0x92fa9000 - 0x92fb4fff com.apple.help 1.0.3 (32) /System/Library/Frameworks/Carbon.framework/Versions/A/Frameworks/Help.framewor k/Versions/A/Help
    0x92fbe000 - 0x92febfff com.apple.openscripting 1.2.3 (???) /System/Library/Frameworks/Carbon.framework/Versions/A/Frameworks/OpenScripting .framework/Versions/A/OpenScripting
    0x93005000 - 0x93015fff com.apple.print.framework.Print 5.0 (190.1) /System/Library/Frameworks/Carbon.framework/Versions/A/Frameworks/Print.framewo rk/Versions/A/Print
    0x93021000 - 0x93087fff com.apple.htmlrendering 1.1.2 /System/Library/Frameworks/Carbon.framework/Versions/A/Frameworks/HTMLRendering .framework/Versions/A/HTMLRendering
    0x930b8000 - 0x9310afff com.apple.NavigationServices 3.4.2 /System/Library/Frameworks/Carbon.framework/Versions/A/Frameworks/NavigationSer vices.framework/Versions/A/NavigationServices
    0x93136000 - 0x93153fff com.apple.audio.SoundManager 3.9 /System/Library/Frameworks/Carbon.framework/Versions/A/Frameworks/CarbonSound.f ramework/Versions/A/CarbonSound
    0x93165000 - 0x93172fff com.apple.CommonPanels 1.2.2 (73) /System/Library/Frameworks/Carbon.framework/Versions/A/Frameworks/CommonPanels. framework/Versions/A/CommonPanels
    0x9317b000 - 0x9348dfff com.apple.HIToolbox 1.4.4 (???) /System/Library/Frameworks/Carbon.framework/Versions/A/Frameworks/HIToolbox.fra mework/Versions/A/HIToolbox
    0x935d9000 - 0x935e5fff com.apple.opengl 1.4.6 /System/Library/Frameworks/OpenGL.framework/Versions/A/OpenGL
    0x93656000 - 0x93656fff com.apple.Cocoa 6.4 (???) /System/Library/Frameworks/Cocoa.framework/Versions/A/Cocoa
    0x93658000 - 0x93c8bfff com.apple.AppKit 6.4.3 (824.23) /System/Library/Frameworks/AppKit.framework/Versions/C/AppKit
    0x94017000 - 0x94086fff com.apple.CoreData 50 (77) /System/Library/Frameworks/CoreData.framework/Versions/A/CoreData
    0x940bf000 - 0x94189fff com.apple.audio.toolbox.AudioToolbox 1.4.1 /System/Library/Frameworks/AudioToolbox.framework/Versions/A/AudioToolbox
    0x941dd000 - 0x941ddfff com.apple.audio.units.AudioUnit 1.4 /System/Library/Frameworks/AudioUnit.framework/Versions/A/AudioUnit
    0x941df000 - 0x94357fff com.apple.QuartzCore 1.4.3 /System/Library/Frameworks/QuartzCore.framework/Versions/A/QuartzCore
    0x943a1000 - 0x943defff libsqlite3.0.dylib /usr/lib/libsqlite3.0.dylib
    0x943e6000 - 0x94436fff libGLImage.dylib /System/Library/Frameworks/OpenGL.framework/Versions/A/Libraries/libGLImage.dyl ib
    0x945d8000 - 0x945e7fff libCGATS.A.dylib /System/Library/Frameworks/ApplicationServices.framework/Versions/A/Frameworks/ CoreGraphics.framework/Versions/A/Resources/libCGATS.A.dylib
    0x945ef000 - 0x945fbfff libCSync.A.dylib /System/Library/Frameworks/ApplicationServices.framework/Versions/A/Frameworks/ CoreGraphics.framework/Versions/A/Resources/libCSync.A.dylib
    0x94640000 - 0x94658fff libRIP.A.dylib /System/Library/Frameworks/ApplicationServices.framework/Versions/A/Frameworks/ CoreGraphics.framework/Versions/A/Resources/libRIP.A.dylib
    0x95d2c000 - 0x95d5efff com.apple.PDFKit 1.0.1 /System/Library/Frameworks/Quartz.framework/Versions/A/Frameworks/PDFKit.framew ork/Versions/A/PDFKit
    0x97fbd000 - 0x98055fff com.apple.QuartzComposer 1.1.1 (30.1) /System/Library/Frameworks/Quartz.framework/Versions/A/Frameworks/QuartzCompose r.framework/Versions/A/QuartzComposer
    0x980a6000 - 0x980a6fff com.apple.quartzframework 1.0 /System/Library/Frameworks/Quartz.framework/Versions/A/Quartz
    0x9821e000 - 0x98236fff com.apple.slideshow 1.0.3 (1.0) /System/Library/PrivateFrameworks/Slideshow.framework/Versions/A/Slideshow
    Model: PowerBook6,7, BootROM 4.9.3f0, 1 processors, PowerPC G4 (1.5), 1.33 GHz, 1.5 GB
    Graphics: ATI Mobility Radeon 9550, ATY,M12, AGP, 32 MB
    Memory Module: DIMM0/BUILT-IN, 512 MB, built-in, built-in
    Memory Module: DIMM1/J7, 1 GB, DDR SDRAM, PC2700U-25330
    AirPort: AirPort Extreme, 404.2 (3.90.34.0.p16)
    Modem: Jump, , V.92, Version 1.0,
    Bluetooth: Version 1.6.6f22, 2 service, 1 devices, 1 incoming serial ports
    Network Service: AirPort, AirPort, en1
    PCI Card: pci106b,4318, sppci_othernetwork, SLOT-B
    Parallel ATA Device: MATSHITACD-RW CW-8124, 559.34 MB
    Parallel ATA Device: FUJITSU MHV2100AT, 93.16 GB
    USB Device: Bluetooth HCI, , Up to 12 Mb/sec, 500 mA
    USB Device: Apple Internal Trackpad, Apple Computer, Up to 12 Mb/sec, 500 mA
    Thanks for your help,
    Dan

    Everytime I try to print something. The program crashes. I tried repairing permissions, but it didn't help. Here is the error log:
    Date/Time: 2005-11-25 10:04:34.322 -0600
    OS Version: 10.4.3 (Build 8F46)
    Report Version: 3
    Command: Preview
    Path: /Applications/Preview.app/Contents/MacOS/Preview
    Parent: WindowServer [58]
    Version: 3.0.3 (398)
    Build Version: 1
    Project Name: Preview
    Source Version: 3980000
    PID: 243
    Thread: 0
    Exception: EXCBADACCESS (0x0001)
    Codes: KERNPROTECTIONFAILURE (0x0002) at 0x00000000
    Thread 0 Crashed:
    0 com.apple.CoreFoundation 0x90763060 CFStringCreateMutableCopy + 64
    1 libdjHPUtils.6.1.dylib 0x06621e14 _as__9AHPStringPC10_CFString + 1208
    2 com.hp.print.pde.Puffin 0x056edab8 dyldstubmemchr + 90206292
    3 com.hp.print.pde.Puffin 0x056e0028 dyldstubmemchr + 90150340
    4 com.hp.print.pde.Puffin 0x056dfe34 dyldstubmemchr + 90149840
    5 com.hp.print.pde.Puffin 0x0582c59c .Q2t19ABasicClassRegistry3Z13ACRControllerZt20AKeyMapRegistryModel1Z9AHPStringZ22 KeyMapRegistryModelTagt16ClassFactoryType2Z28ADriverInformationControllerZQ2t21A KeyClassFactorySpace1ZB323KeyClassFactoryProtocol + 864
    6 com.hp.print.pde.Puffin 0x0572d8d0 DriverInformationPdePluginFactory + 14404
    7 com.hp.print.pde.Puffin 0x05728aac TwoSidedPrintingPdePluginFactory + 8908
    8 com.hp.print.pde.Puffin 0x05727904 TwoSidedPrintingPdePluginFactory + 4388
    9 ...int.framework.Print.Private 0x054d3fbc PrinterPopupEventHandler(OpaqueEventHandlerCallRef*, OpaqueEventRef*, void*) + 1000
    10 ...int.framework.Print.Private 0x054c6210 DeallocPageSetupDialogHandlerTimer(__EventLoopTimer*, void*) + 1392
    11 ...int.framework.Print.Private 0x054c78a8 DeallocPageSetupDialogHandlerTimer(__EventLoopTimer*, void*) + 7176
    12 ...int.framework.Print.Private 0x054c66f8 DeallocPageSetupDialogHandlerTimer(__EventLoopTimer*, void*) + 2648
    13 ...int.framework.Print.Private 0x054c6da4 DeallocPageSetupDialogHandlerTimer(__EventLoopTimer*, void*) + 4356
    14 ...int.framework.Print.Private 0x054cc838 PMPrivateSetItemProc + 1096
    15 ...int.framework.Print.Private 0x054cd208 PMPrivateSetItemProc + 3608
    16 ...int.framework.Print.Private 0x054cbee4 PMPrivatePrepareAppKitPrintDialog + 228
    17 ...apple.print.framework.Print 0x93005e48 PJCPrepareAppKitPrintDialog + 124
    18 ...apple.print.framework.Print 0x93005d60 PMPrepareAppKitPrintDialog + 128
    19 com.apple.AppKit 0x93858bf4 -[NSPrintPanel beginSheetWithPrintInfo:modalForWindow:delegate:didEndSelector:contextInfo:] + 276
    20 com.apple.Preview 0x0002ede0 0x1000 + 187872
    21 com.apple.AppKit 0x93701a20 -[NSApplication sendAction:to:from:] + 108
    22 com.apple.AppKit 0x9375c254 -[NSMenu performActionForItemAtIndex:] + 392
    23 com.apple.AppKit 0x9375bfd8 -[NSCarbonMenuImpl performActionWithHighlightingForItemAtIndex:] + 104
    24 com.apple.AppKit 0x93663320 _NSHandleCarbonMenuEvent + 372
    25 com.apple.AppKit 0x93660c84 _DPSNextEvent + 1280
    26 com.apple.AppKit 0x936605c8 -[NSApplication nextEventMatchingMask:untilDate:inMode:dequeue:] + 116
    27 com.apple.AppKit 0x9365cb0c -[NSApplication run] + 472
    28 com.apple.AppKit 0x9374d618 NSApplicationMain + 452
    29 com.apple.Preview 0x0000203c 0x1000 + 4156
    30 com.apple.Preview 0x0001ee3c 0x1000 + 122428
    Thread 1:
    0 libSystem.B.dylib 0x90031aac wait4 + 12
    1 com.apple.Foundation 0x928c9988 _waitForTermination + 40
    2 libSystem.B.dylib 0x9002b200 pthreadbody + 96
    Thread 2:
    0 libSystem.B.dylib 0x9001422c read + 12
    1 com.apple.Foundation 0x928fc018 _backgroundActivity + 252
    2 libSystem.B.dylib 0x9002b200 pthreadbody + 96
    Thread 3:
    0 libSystem.B.dylib 0x9001f20c select + 12
    1 com.apple.CoreFoundation 0x9076f99c __CFSocketManager + 472
    2 libSystem.B.dylib 0x9002b200 pthreadbody + 96
    Thread 0 crashed with PPC Thread State 64:
    srr0: 0x0000000090763060 srr1: 0x000000000200f030 vrsave: 0x0000000000000000
    cr: 0x24042422 xer: 0x0000000000000007 lr: 0x000000009076302c ctr: 0x0000000090763020
    r0: 0x00000000a073a674 r1: 0x00000000bfffdb60 r2: 0x00000000a073a274 r3: 0x0000000000000000
    r4: 0x0000000000000000 r5: 0x0000000000000000 r6: 0x00000000ffffffff r7: 0x00000000000000fa
    r8: 0x00000000060da961 r9: 0x000000000000001c r10: 0x0000000000000001 r11: 0x0000000006b0fd54
    r12: 0x0000000090763020 r13: 0x0000000000000000 r14: 0x0000000000000000 r15: 0x0000000000000000
    r16: 0x00000000054f6bd4 r17: 0x00000000054f6bd4 r18: 0x0000000000000000 r19: 0x0000000000325510
    r20: 0x00000000ffffffff r21: 0x00000000054f6bd4 r22: 0x0000000000000000 r23: 0x0000000006c177bc
    r24: 0x0000000006c177d0 r25: 0x0000000000000000 r26: 0x00000000bfffdc7c r27: 0x00000000bfffdd70
    r28: 0x0000000000000000 r29: 0x0000000000000000 r30: 0x0000000005a940e0 r31: 0x000000009076302c
    Binary Images Description:
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    0x54c2000 - 0x54edfff com.apple.print.framework.Print.Private 4.3 (157.7) /System/Library/Frameworks/Carbon.framework/Versions/A/Frameworks/Print.framewo rk/Versions/Current/Plugins/PrintCocoaUI.bundle/Contents/MacOS/PrintCocoaUI
    0x5663000 - 0x591cfff com.hp.print.pde.Puffin 2.6 /Library/Printers/hp/deskjet/hpdjPDE.plugin/Contents/MacOS/hpdjPDE
    0x6586000 - 0x6b05fff libdjHPUtils.6.1.dylib /Library/Printers/hp/deskjet/libdjHPUtils.6.1.dylib
    0x8fe00000 - 0x8fe54fff dyld 44.2 /usr/lib/dyld
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    0x93136000 - 0x93153fff com.apple.audio.SoundManager 3.9 /System/Library/Frameworks/Carbon.framework/Versions/A/Frameworks/CarbonSound.f ramework/Versions/A/CarbonSound
    0x93165000 - 0x93172fff com.apple.CommonPanels 1.2.2 (73) /System/Library/Frameworks/Carbon.framework/Versions/A/Frameworks/CommonPanels. framework/Versions/A/CommonPanels
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    I found the answer with the help my IT department. THe steps are found at this link:
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    Click on your main hard drive.
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    I have tried everything I could possibly think of, short of reinstalling my operating system. I rebooted my machine, did not work. I restored my machine to the earliest point possible, did not work. I have reinstalled/repaired the program, didn't work. I totally uninstalled it, then reinstalled it, but it still did not work. I have no idea why it is doing this. Any theories?
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    We're sorry to hear that Firefox is crashing. In order to assist you better, please follow the steps below to provide us crash IDs to help us learn more about your crash.
    #Enter ''about:crashes'' in the Firefox address bar and press Enter. A Submitted Crash Reports list will appear, similar to the one shown below.
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    [[Image:aboutcrashesFx29|width=520]]
    <br><br>
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    There's a change to how YouTube's embed code works, and the crash is expected.
    Could you please follow the steps mentioned in this post?
    http://forums.adobe.com/message/5431019#5431019
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    Regards,
    Suhas Yogin

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