SHARED DATA *****/SO DOES CUSTOMER SERVICE

>> Duplicate post removed to comply with Verizon Wireless Terms of Service. See SHARED DATA *****...SO DOES CUSTOMER SERVICE <<
Message was edited by: Verizon Moderator

Do in haste repent at leisure! Good words to ponder.
However those brand new shiny devices were purchased under a subsidy so you did not want to pay full price for those devices and you were told you would lose unlimited data. How is that Verizons fault?
You secured devices that cost $700+ for $199 or less. That was a good deal. You received value, however if the unlimited was really important you would have either paid full price under the extended payment plan or full price outright.
You had choices but did not use them. I am no verizon fan regarding their tactics in securing customers or the now crummy suppirt services, but I don't blame them for choices I make. They give you the qualifiers and you the customer make the decisions.
Also please stop posting in all caps, it is very difficult to read. And poor form. Thank You.
If under 14 days return everything and go to your old plan and pay full price.
Good Luck

Similar Messages

NEED AGENT activate data feature like customer service has for months due to error

for the last 4 months customer service thru email has had to activate data after my plan renews i just found out the email option is gone. So i need an agent to do it below is what the agent said thru his email in june when they ask for me to reply via email. btw the error has been happening since April where my blackberry data turns off on verizons end and i can't get email or send or use browser or send and receive picture messages once my plan renews
Good Morning Monica,
Thank you for contacting Verizon Wireless once again, this is Mike again, and it's my pleasure to again enable your data feature for your account.
I have once again activated the proper data feature on your account and I have submitted another error example. I have also found that this issue is common with blackberry devices and we are currently working on a solution. Until your data feature no longer needs to be activated by a representative each month, i will be more than happy to assist you with activating your data whenever your plan renews if you simply reply to this email and request that i activate the data.
thank you, Monica for contacting
Verizon wireless once again. We
greatly appreciate that you provided us
with another opportunity to assist you.
again this is Mike, and it's my
pleasure to activate your data feature
once again. please continue to feel free to reply to this email or call customer service at (888)294-6804 if you ever
have any other questions or concerns,
thank you for choosing Verizon Wireless.

I did a diagnostic check and this part came up. I think the BIS
service is not connecting but i think it's on verizon's side. Each
time the customer service agent turned on data on verizon's side it
fixed the problem.
I saw online many blackberry's have the issue like the agent told me.
so i need for this to be fixed because i am paying for data.
Diagnostic report
Blackberry registration: Yes
Connected to blackberry: No
Blackberry pin-pin: abort

Request Scope for portlets? Sharing data tutorial does not work for portlet

I created 2 identical applications, one that was a regular JSF web app, and one a JSR168 portlet. By following the "Sharing Data Between Two Pages" tutorial, I can get this technique to work without a problem in the web app, but the portlet (deployed locally using the pluto server) does not work. What is the difference between a regular app and a portlet app?
This shows that portlets apparently handle scope much differently than other applications, so any information relating to this would be helpful to pass along.

Portlet Life Cycle Differences
A portlet page is the same as a web application page in the Creator 2 application
model with differences only in the page life cycle. To best understand the life
cycle differences, you must first understand how a portal interacts with a portlet.
This interaction between portals and portlets is defined by the JSR-168 Portlet
specification. Typically a portal display in the web browser shows multiple
portlets. That is, when the portal page is displayed, there are actually multiple
portlets displaying or rendering their content. The job of the portal is to manage
how these portlets are displayed. Internally, the portal is responsible for telling
each portlet two things:
1. When to display itself
2. If there has been an action, such as a button press, performed inside that
portlet.
When a portal wants portlets to display their contents, the portal sends a render
request to each portlet showing in the portal. If one of the portlets showing in the
portal has a button tied to an action request, when that button is pushed, the
portal fires an action request for that portlet. In addition, the portal generates a
render request for the portlet and all other portlets on the page. You should note
that the portal implementation fires both action and render requests for each
action method on a portlet showing in the portal. The implication of this
interaction means the portlet page being rendered can not make assumptions
about the state of the values to be shown. Unlike a normal web application page,
a portlet page can't assume that the page being rendered in the Render Response
phase is the same page that was built in Restore View. If a portlet wants to
maintain state across repeated render requests, the portlet must use the session
bean to store stateful information.
The main point to remember is a portlet page must always be prepared to render
it's values from scratch or session data. This implies you should never bind
portlet page UI components to page bean properties or request bean properties.
Also, you should never rely on page bean instance variables that might be set
during an action event.
Hope this helps.

What does customer service mean at Adobe?

I am a frustrated long time Adobe customer. I have survived the ordeal that was Adobe Premier version 4.0 and the continuing slop being marketed as Adobe Encore. The final straw for me was over an order last Friday the 31st. I ordered CS4 WebStandard on-line and inadvertently left the download version selected. After submitting the order, I realized I had made the mistake and contacted the 'tech' through the chat. The tech said I could cancel the order, but I would first have to submit the corrected order. So I followed the directions and submitted a second order for the boxed DVD version. The chat person then informed me that he couldn't personally cancel the first order, I would need to contact customer service. So after the 1/2 hour wait on the phone, I talked to customer service and 'Napoleon' told me I couldn't cancel the first order since it was immediately filled and billed. I also couldn't cancel the second order because it was still pending. I would either have to stop payment at my bank before the billing was submitted (not possible with my bank), or call on Monday to cancel the order after it was processed but before it was sent. On Monday, 'Michelle' at customer service (ha-ha) informed me that they could not cancel the order once it was placed, even though the order was not shipped and showed pending on the order history, but I could return it after it arrived and then they would refund my money. Once they authorized a return, it would take a week for the refund to process. I asked to speak to a supervisor, but Michelle said it wouldn’t do any good. I asked to speak to one anyways and she told me I would need to call back in an hour or two.
So it takes less than 10 seconds for Adobe to debit my bank account for an online, downloadable order, but they need a week to refund it. They also have a policy that once they start an order, they will never stop the order, even though the request is made prior to anything being boxed or actually shipping. Perhaps a better name for customer service would be 'You customers are suckers so don't even bother calling us unless you want to give us more money".

Adobe customer service must be evaluated by the number of calls they respond to, not whether the calls are resolved. That leads to the call center people adopting an attitude where they can say anything as long as they can get you off the phone. Some middle management clown can then report how effective the whole thing is to his boss. Everyone but the customer is happy and as long as you can't talk to a supervisor, the chances of you being able to rain on the parade are extremely slim.
I'll try writing a letter directly to the CEO. Maybe he gives a crap. At the least, maybe I'll get a meaningless form letter and can confirm that Adobe is certified SNAFU.

Does customer service do this

Received an email today which supposed to have come from customer service this is what was sent
Dear User,
Personal details of your iTunes account
has been temporarily blocked due to
internal server error, therefore we strongly
recommend you to update your details
by clicking on the reference link below and
follow the required steps.
click to edit account
Thank you for using Apple
Yours sincerely
Apple
Customer Care Service
i sent it to icloud abuse dont know if thats where it should go

had customer support call me . I asked them if it were legit . It took a long time for the rep i spoke with to look up the email address . She then said it was from them . She told me to click on the link . I did so and it was a form that asked me it imput every bit of info about me a person would want . Even my Credit card number and the address of the bank i dealt with . I told her i would fill out nothing
She then told me it must be a Phising email and forward it to icloud abuse .ca after about 10 minuted of waiting for her to look the email address up . i told her i had already done the forward . She said she would have the email address it came from blocked .
i was so mad she first told me it was a good email and then after i clicked on the link she said it was fraud . No wonder people get taken in . If i had filled in the form i could be screwed

Why does customer service lie to its customer's

I have been lied to by customer (dis) service 5 time in the lase 4 months. Can not get a straight answer, they will tell me they will fix my issue then apperantly do nothing costing me $100 in over charges. I never had this manyvprobles from one comoany

however that will do no good, because:
Customer Agreement | Verizon Wireless
This agreement and the documents it incorporates form the entire agreement between us. You can't rely on any other documents, or on what's said by any Sales or Customer Service Representatives, and you have no other rights regarding Service or this agreement.

Does customer service exist for printing books

I placed my order a week ago and never received a confirmation email. The order also did not show up under my account. I waited a couple of days and then placed the order again. I sent customer service and email saying that I did not want duplicate books purchased. I emailed both customer service and cancellations/refunds for the next 5 days and never received a response. Now the orders are showing up and both are marked as shipped.

Stuuke:
Welcome to the Apple Discussions. Is this the link you used to email them?
http://www.apple.com/support/iphoto/customerservice/orderbooks/
Do you Twango?

I am a customer Verizon customer of over ten years...I am notgettingany assistance from the customer service department. Since September I am being charged for a Samsung phone that I returned based on the process that verizon has set.return the defective

turn my phone to send Verizon wireless and those instead of the stuff found. I'm not in charge $600 for the for the phone. I'll talk to multiple customer service reps and nothing has really been done about anything other then we'll keep looking or so for stretching it out. since September I've been dealing with thison a month-to-month basis they cut my services they reinstate me and tell me that they're going to knock off the reconnection charge as I have four lines. Unfortunately my main reason for this phone is my work emails which I need to do because I do work and to contact my mother who is 85 years old and I'm the sole caregiver. I don't know what else to do. I have spoken to a supervisor by the name of William or Will oats in that he said he was going to look into it and was going to help me out. Never heard from him again- just original email to quiet me down. I've been sending him emails just about every day trying to make sure that I get my message across. Seems like Verizon Wireless really doesn't care about the long-term customers. Looking forward to hearing from someone that can help me with my plight.process is faulty for returns. You don't accept them in the stores because as one customer service rep stated you can't get your own employees to send the devices back. Now the responsibilities is on the customer the paying customer the one that keeps you alive. And it's not fair that I there's no way I can prove that I put it in the mailbox. So what are my next stepswhat is it that I need to do to clear up this charge of $600. It's about economy as $600 to me at this very point it's a lot of money. I've been your customer for 10 years I've got four lines I've given will my mothers telephone number home number..number but now she's got to sit by the phone to make sure that she picks up all the calls. And nobody can hear what I have to sayand nobody has been able throughout all these months and check your notes check your notes to see how many times I've called how many time you cut my services how many times you reinstated me and how many times that I spent an hour and a half to two hours on the phone going through this process. I think the stress level is to know thqt I did exactly what you asked...I am now paying the price for your faulty process I'm all I'm asking is review my account tell me what I did wrong I follow your procedure so I don't understand....to top it off...my wife hasa per diem job...and she too is affected by loosing out on work leads...
as you can see, the cel is no longer a commodity. It's a way of life.
PLease se call me at -----just remembered....I don't have a service line.

I have a similar problem with my fathers service, it wasns't $600 but what is rightfully your money, you deserve it back, I wrote this complaint on the Consumer Affairs website:
In August 2014, my son went to Target to get a new cell phone and was told his Unlimited Data would still be on his plan (he shared a line on his grandfathers account). Well it turned out that Target messed it up and my son immediately called Verizon to get it taken care of but they were not able to do anything about the lost unlimited data but the customer service rep did try to find the best offer for him. In the mean time Verizon was suppose to send him a new cell phone, they never sent it and he was without a phone so he took his business to another cell provider. Verizon DID charge him for the new service that they had spoke about. So when the new bill (Sept) came, the service he never used was on the bill and when we called to inquire about it we spoke to a Judy and told us we would be receiving a credit of the amount that was paid. Well, we got the next months bill (Oct) and still no credit, so called them again and spoke to a Nadine ** . She looked into the account and saw the amount that was paid and said she would submit it again for a credit and she would get back to me in 2 days, no call back.
The next bill (Nov) came and no credit again, call again but didn't get the girls name and she put me on hold to look over the previous conversations. She said she sees in the records about the credit and said it takes a while to get it thru the supervisor authorization and she would put it in as a "rush priority". On Dec. 5th my dad's cell was turned off, so I call yet again to Verizon, and explain the whole story to them again. This girl explained to me that the request was not put in correctly and that she would submit it right this time, they even turned the cell back on for him.
So here we are today, Dec. 30, 2014, I get the bill...NO CREDIT, call up and get a gentleman in billing, explain this whole thing again and he transferred me over to customer service where I spoke to a Jordan and yet again told him the story. By this time I was fuming, 3 almost 4 months of calling for this credit and he looks into the account and tells me there is nothing that states there is a credit so all the other customer service reps see it but now it is gone. He said he can only issue me a $25 credit to the bill, not even close to what the bill was that I paid. At this point I wanted to speak to a Supervisor and even that was a problem.
He did call me back after my phone died. He put me on hold again to speak to a supervisor himself and said that he can only offer me $100 credit for all my troubles for the past few months. I took the $100 credit because Jordan said if I spoke to the supervisor, the $100 credit might not be an offer anymore so it was either take it or leave it. Now where I stand, they get away with NOT giving the credit due to customers. I am done with Verizon.
today being March 12, 2015, he FINALLY got the said $100 credit...but because of their delay, he service was shut off and I refuse to pay the reconnection fee due to their neglect of a customer of over ten years. My father's service will NO longer be with a place that has NO VALUE in customer service....Verizon robs their customers anyway they can.

Leaving for TMOBILE... terrible customer service here at Verizon

Tmobile has a data plan, it is unlimited for $80.
My 30GB plan that I used 38 gb on through Verizon costed me $500 last month.
I tried to call your customer service department, but I couldnt understand him because he was in a different country.
You charge me $15 for a gb of data when your customer service rep probably makes 1/3 of that.
It is pretty sad that you cannot invest money in a good support network such as good customer service etc...
When a customer who has been with your company for over 10 years, and they call to switch, maybe it would be better to have someone who is proficient in english handle that call. I paid no less than 200 a month for my phone bill each month representing approximately $3,000 a year for Verizion, I guess Verizon is ok with losing that.

toTmobileIgo wrote:
I tried to call your customer service department, but I couldnt understand him because he was in a different country.
That is certainly interesting since Verizon phone CS is based in the US.

Calling Update Info sercive within a Custom service

Hi,
I created custom service which will perform some task and at the end of it I want to update value of one metadata. Could some one help how to update meta data from a custom service. I am using intradoc API for creating custom service.
Regards,
Padmaja.

Hey Padmaja,
Instead of making a Service you can also make ServiceHandler. From within handler you can call any other service you want.
One thought about service, there are many services that call multiple java methods. So what you can also try is
call multiple java method one them should be your custom java method and other should be the method(doSubService) used by UPDATE_DOCINFO service.
cheers,
sapan

Why is it ok for a verizon wireless service representative to lie to a customer? I went over my monthly data and i called to ask for some help with the overage because i was barely over. They told me they would take care of it and sold me on a shared data

why is it ok for a verizon wireless service representative to lie to a customer? I went over my monthly data and i called to ask for some help with the overage because i was barely over. They told me they would take care of it and sold me on a shared data plan that would result in 2gb less data but told me i would save 20$ a month. I agreed and recieved my next statement and to my suprise my bill actually went up 15$ a month and i talked to several people and they all told me there is nothing that can be done to get back on the plan i was on and they can not even give me a discount to get me back to what i was paying. They can only offer me a convenience credit. I will be cancelling service.

ajwest101,
We do not want to see you go. I truly apologize for any misinformation regarding your plan. Let's investigate into this a little further. What plan were you on? What plan were you switched to? If you look at the detailed billing online of your previous bill do you see any additional charges other then the plan?
LindseyT_VZW
Follow us on Twitter @VZWSupport

Verizon does not know what customer service means

I tried to pay my bill online using the Verizon gift card that I received when I signed up for Verizon Fios. It would not let me do it. I got an error message that my payment transaction failed because of an invalid card or authorization is decline by my financial institution. I had more than enough to pay my bill on this card. So I called the card company and I was told that Verizon lets you pay your bill with this card one time only. Apparently what I should have done was instead of putting the exact amount of the bill I should have put the total amount that’s on the card. Speaking to customer service was a big hassle. Besides the fact that the line was not clear the representative had an accent. She was very polite and tried to be very helpful but I could not hear her. She suggested that I try to pay my bill by phone. When I asked her if there was a charge for doing that, she said ‘yes’. I cannot believe that you charge customers just for paying their bill!!!! That is the most amazingly insane thing I have ever heard of in my life. I mean if the customer is willing and able to pay her bill, why are you punishing her with an extra charge? I cannot believe that Verizon is all about doing what’s easiest and cheapest for Verizon and not easiest and most helpful for the customers. Do you pass on those savings of going the easy way to your customers? I think not. I certainly have not seen any evidence of that. Due to my perseverance, some luck, and probably a lot of help from a higher power I went back online and was able to resolve the issue myself. (So much for customer service.) At least I hope I resolved the issue. I received confirmation that the total amount that I put in was received so let’s hope so. At least I hope I’m not charged any fees because I was mistaken in my premise that the bill was paid. I really believe that the government should investigate these charges that you keep piling on. I am out of work for two years and I cannot afford extra charges just for paying my bill!!!! Which is the most ludicrous thing I have ever heard of. The other problem is that you people believe that everybody is computer literate to the tech degree. Also you don’t take into consideration any disability that a customer might have. With my eyesight it is somewhat difficult to read the screen properly all the time. So when I signed up, I had to call customer service and I’m now being charged $10 more per month. Apparently I was under the mistaken impression that it was all about the customer and not about the company. I guess I was wrong. Life is not without problems and I’m sad and appalled to see that Verizon isn’t there to help their customers with them. I thought customer service meant service to the customer. I don’t see it. This is all making me rethink about signing up with Verizon in the first place. I thought Verizon was better than this. And add insult to injury I don’t believe I can call customer service with my complaint. Beside the fact that I think I might be charged for customer service, I seriously doubt that they would do anything about it anyway. So I am putting it on this blog.

On July 1, 2015 I went online and paid my bill using the Verizon gift card that I received. When I go on my account there is this message Paid in full.Thank you for paying your bill with Auto Pay. Your account is paid in full. Under that message is the total amount due of the bill (and it is not 0.00) and the due date July 7, 2015. How is this possible? Is my bill paid or not? How do I get two conflicting statements on one page? Can someone tell me what this is all about? I hope to God I do not have to pay a late fee because as far as I'm concerned I paid my bill. I can't help that the web site did not update. Now I have to try to find the customer service number as I don't see it on Verizon's web site. No suprise there.

I have a disclaimer that says my Adobe Flash Player is out of date and needs to be updated. I have been trying to figure this out for 2 days, which is a waste of time, and I chatted with Adobes Customer Service department who said they can't help me

because it is a free application. They referred me to the Forum (which I have tried many times) but to me that is like a dog trying to chase the tail. I am very upset because I cannot get You Tube nor can I listen to music. This may seem trite but it is not trite to me. I pay monthly for the use of CC Photoshop and Lightroom. I will not give them anymore money for other software as they do not offer excellent customer service. I am a consumer and should be treated with business sense. Adobe keeps making a ton of money and gets away with it. They have the worst customer service I have ever experienced in my life. Shame on Adobe. I will not use the Forum for assistance. They should be paying us for learning an IT job. Obviously, Adobe is self centered because they don't consider that maybe we all have a life and cannot worship Adobe.@

I had been getting those notices for months, I finally broke down and hit the button to automatically upgrade. I was flooded with offers of new services from $10. to $49. per month - and my audio/video for Facebook, NYT and NPR are "blocked" with the advice to "upgrade " my Adobe Flash Player - for which there does not seem to be any customer support. My advice is to skip the "upgrading" if your computer works;I do not know what to do now . . .

Old school with CS2. Haven't used in a while and am unable to use the program as it says my serial number is invalid. Customer service tells me the server for CS2 has been shut down. Then they sent me here for help. Does anyone have any advice?

I don't have a clue what I am doing with this. Here is my discussion with Customer Service:
Naresh: Hello! Welcome to Adobe Customer Service.
Naresh: Hi Mary.
Naresh: I understand you have been getting invalid serial number, am I right?
Mary Vance: Hi
Mary Vance: yes
Naresh: Please provide me with the serial number, Mary.
Mary Vance: I provided my serial number here
Naresh: Thank you for the serial number.
Naresh: Please allow me 2-3 minutes while I check your serial number.
Mary Vance: no problem
Naresh: Thank you.
Naresh: Thank you for being online.
Naresh: I would like to inform you that the server for CS2 products have been shut down by adobe since then you are not able to install the product.
Naresh: However, I will provide you the link to download CS2 application. Please visit the following link.
Mary Vance: will this allow me to reinstall Photoshop?
Naresh: Yes, Mary.
Mary Vance: ok...what is that link?
Naresh: Please clcik here to download.
Mary Vance: thank you....trying it now
Naresh: You are welcome.
Naresh: I will also provide you the link for further information regarding the installation of CS2 products.
Mary Vance: the download doesn't have anything regarding installation
Naresh: Please click for the information.
Naresh: I am sorry for providing wrong link.
Naresh: Please click here to download.
Naresh: The 3rd link is for the download of CS2 Photoshop.
Naresh: Were you able to view the download link, Mary?
Mary Vance: what file in that download is supposed to help me?
Mary Vance: the first and 3rd link were the same
Mary Vance: when trying to load from my software, I get the message saying my serial number is not valid. All I need is a serial number that works. Is that going to be possible?
Naresh: Mary, Adobe has disabled the activation server for CS2 applications, including Acrobat 7 and Audition 3, because of a technical issue.
Naresh: So you will have to download the software from the above link.
Naresh: May I know in what OS you are trying to install the software?
Mary Vance: the link sends me to a CS2 help package
Mary Vance: windows 7
Naresh: I am sorry you will not be able to install the CS2 application on Windows 7 since it does not support CS2 version.
Mary Vance: I have had on here for a few years...why all of a sudden would it not work? Illustrator is fine.
Naresh: Okay.
Naresh: You can try downloading the software.
Mary Vance: was the original link that you sent me suppose to allow me to download Photoshop?
Mary Vance: I did try and got the message that the serial number is invalid. Is there any way to get around this or should I throw it away?
Naresh: May I know whether you uninstalled the product.
Naresh: ?
Mary Vance: I did uninstall Photoshop only. Then I tried reinstalling Photoshop only and got the message about the serial number.
Naresh: I check and see that it seems to be a technical issue, I request you to please post your query to the forums so that you will get the resolution from our expertise and I'll provide you the link to visit the forums.
Naresh: Please click here to visit the forums.
Mary Vance: I guess I will try that.
Naresh: Yes, please.
Naresh: Is there anything else I can help you with?
Mary Vance: I don't see where you helped me with this yet, so I guess not!
Naresh: I am sorry for the inconvenience.
Naresh: Thank you for contacting Adobe. We are available 7 days a week, 24 hours a day. Goodbye!
Any help would be appreciated.

CS2 is very old and reached its "end of life" a while back. So probably won't run on modern operating systems. If you can still run it, you'll need to uninstall what you have and re-install with the download link below to activate it.
Error: Activation Server Unavailable | CS2, Acrobat 7, Audition 3
Nancy O.

Data overage and horrable customer service.

I have been charge incorrectly for the data overage on my cellular phone, I disputed the data overage on my Verizon Wireless account, the phone and wish to open an investigation.
I don’t use my cell phone to download the movies/video or music neither did I authorized anyone to use my cell phone for the high data activities. Approximately 39GB of data was used on my mobile phone during the month of October 2014. I never had such a high data usage in the past. Based on my analysis of the bill most of the usage happened during evening/night time and on weekends. We have an internet service at home. In my household we currently have my 13 years old daughter, our cat and me leaving together. In September, we temporary moved from our house to an apartment. I have left my phone unattended several times in apartments’ gym and swimming pool, it was not password protected at that time. I have installed password recently, and changed the password for the hotspots based on tech support recommendations. My daughter knows my password, however she denies using my phone hotspots for movie or music downloads. We have a regular internet service and rarely use hotspots to connect her i-pod or my computer to the internet while driving in a car, to browse an internet. However, I often left my hotspots on, unintentionally. I suspect that somebody in the apartment building was using my mobile phone hotspots to get to the internet.
In addition, I did not receive any communications from Verizon informing me about my data overage. In the past, I always had notifications from Verizon about the data/minutes usage on my account. If I were to get a notification about high data usage, I would start an investigation immediately to find out the source of data leakage and certainly change my plan meanwhile to a higher data limit.
The only notification   I received this time, was an email from Verizon on November 3, 2014, stating that my account balance was $3123. I called Verizon Wireless the morning of November 4, 2014. I was told by a Verizon representative that I have a data overage, and was advised to change my data plan to prevent additional charges. I upgraded my account to 30 GB/month plan. I inquired about the possible cause of the high data usage, and was told by Verizon representative,   that the data was used through my hotspots.
In addition, I was informed that, Verizon has been sending e-mail messages to me beginning October 15, 2014. As I stated earlier, I received no communications from Verizon prior to November 3, 2014 warning me about data overage.
In the past 2 days, I spent over 10 hours talking to Verizon customer support, technical support and fraud departments trying to understand how so much data was used through my phone. I also went to Verizon store in Downingtown, PA in attempt to solve this problem. I shown my e-mail communications to the store manager and explained the situation. I was treated very professionally but was told to call customer service. While on the phone with Verizon, I have been bounced around from one representative to another, put on hold for hours, lost during the transfer several times, given wrong, inconsistent or contradictory information on multiple occasions. Each Verizon representative would give me different information on why I did not receive warnings from Verizon on my data usage or in contrary for example, that Verizon sent me 150 warning messages starting October 15, 2014. However I did not get any resolution to my problem even when I asked to speak to the managers.
I have been a loyal Verizon customer for over 18 years.    I feel now that Verizon did not protect me as a customer from the fraudulent activities and failed to inform me about my data usage prior to billing me the exuberant charges. I feel that the Verizon representatives are lacking training and conducting bad business practices by providing inconsistent information and bouncing customers around from one department to another.   I don’t know if I can trust my business to Verizon in the future.
I strongly believe that I should be fully credited for the data overage I did not use. I would like Verizon Corporate to improve on their current business practices to improve customer satisfaction.
I wish Verizon corporate representative to contact me via phone call and in writing to resolve these issues.

I had the same problem with my old iphone 4. The hotspot, even when used sparingly, will use OUTRAGEOUS amounts of data. The only reason I got my overages credited was because shortly after turning the hotspot off my antenna started to malfunction and would not connect to wifi at all and just sucked up data. Best of luck to you, my suggestion is to report to the BBB and go from there.

SHARED DATA *****/SO DOES CUSTOMER SERVICE

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