Shared line LCD issue

Customer is running CCM 4.2(3) and has 7960s with 7914s setup with shared line appearances to monitor the other users. When a shared line is ringing on the 7914, the 7960 shows the call info on the LCD of the 7960. The receptionists don't want to see that. They only want the status to show on the 7914. I've tried the Always Use Prime Line setting, but didn't work.
I know its just a setting somewhere I'm missing.
Any thoughts?
Thanks,
Kevin

Under 4.2(x) this BLF is (only) used for the new "Directed Call Park" feature, and cannot be used for "monitoring" a shared line. As far as I know, this is part of the 5.x releases (together with a Presence Server?).
Trying to suppress (or minimise) the displayed info on the receptionists , you could try to change the "Line Settings for this Device", "Ring Setting (Phone Idle) & (Phone Active)" to disable, and deselect all options under the "Forwarded Call Information Display".
Also leave (set) the "Auto Line Select" to "Disabled", otherwise they risc the possibility to pickup accidently a "shared line".
Succes.

Similar Messages

Hunt Group Shared Line question

Customer has the following call routing scenario:
CCM 4.2(3)
CTI Route Point is CFwdAll to a Hunt Pilot.
Hunt Pilot contains Hunt List containing a broadcast Hunt Group of 5 phones.
4 of these 5 phones each have the other phones' shared line appearances (ring disabled) so they can see if they are on the phone.
Issue - When incoming call hits the CTI RP, it then goes to the Hunt Pilot, Hunt List, then it "should" ring all the phones in the hunt group. But it only rings the very first DN in the Hunt Group and the DN of the phone that is not setup as a shared line on the other phones. The 4 phones that have each other's DNs setup as shared lines only see the call info popup on the LCD screen showing that the first DN is receiving the call, but their phone doesn't ring.
As a test, I switched the order of the hunt group DNs. After the switch, I realized that only the first number in the broadcast hunt group will ring. Kind of defeats the purpose of a broadcast hunt group. :(
I am starting to see where the issue may come from. If a phone has shared lines setup for DNs that are in a broadcast hunt group, each time a call comes in, then the phones would fill up the LCD with the call info for the 4 shared line DNs.
Any suggestions on allowing phones to be in a broadcast hunt group, and having shared line appearances to monitor the status of the other phones in the hunt group?
Thanks,
Kevin

Hi Kevin,
You are right on the money! Here is an odd tech note that applies to CCM 4.1.X , 4.2.X and 5.0.x. The reason I say odd is that it is hard to read or make sense of, but it is saying exactly what you have discovered.
Note: Do not put DNs that are shared lines in a line group that uses the Broadcast distribution algorithm. Cisco CallManager cannot display all DNs that are shared lines on devices where the DNs are configured as shared lines if the DNs are members of a line group that uses the Broadcast distribution algorithm.
From this doc;
Cisco CallManager Administration Guide, Release 4.1(3) Line Group Configuration
http://www.cisco.com/en/US/products/sw/voicesw/ps556/products_administration_guide_chapter09186a00803ed665.html#wp1036009
In the current environment I can't think of a good way to accomplish your goal of being able to monitor each others activity while using Broadcast hunting.
I know this doesn't help, but at least you know why it works the way it does. (and have some documentation)
Take care!
Rob

Shared Lines and Line Group in 8.6.2.22900-9

We have some IP Communicator (SCCP) 8.6.14 and 7911 running SCCP11.9-2-3ES4S
We notice that sometimes when put this version of IP Communicator in a Line Group it does not ring. The desk phone will ring fine, and a IP Communicator running 7.0.3.3 will run fine.
Is this a known issue with CIPC 8.6.14 ?
Shared Lines and Line Group in 8.6.2.22900-9

I neglected, this is a VMWare on UCS ... memory/HDD/CPU is all in spec.

MacBook Pro LCD Issue

I have an aluminum MacBook Pro 15" with Intel core 2 duo and GeForce 8600M GT.
Starting from this evening, the LCD screen shown for the whole size, many vertical green lines 1 pixel widht. The external monitor connected to the DVI work well, so it seems an LCD issue. Any one experienced same issue and/or can suggest me a solution?
Thanks in advance
Claudio

Welcome to Apple Discussions!
Since the external works well, it does sound like a display issue, and could be a hardware fault in the display itself. If so, the solution would probably be to replace the display.
If you have access to an Apple Store, it would be worth making an appointment at the genius bar to have a trained professional look at it in person and give you an opinion.
For future reference, you do have the graphics chip which is covered by this program:
http://support.apple.com/kb/TS2377
Since the external has good video, you probably don't have that problem now, but keep it in mind if you start having problems on the external as well.
Good luck!

88xx Merge/Barge Notification in Call Session bubble across shared lines is not consistent.

Hi All,
Here is the setup and the steps I used to see this issue…
Phone A - 601052 is a single line phone
Phone B - 601053 is a single line phone
Phone C - 601051 has shared lines with 601052 and 601053
In this case Phone A (601052) calls Phone B (601053). All is normal and working great.
Then on Phone C (With All Calls On and Use Primary Line On) we see everything looks normal.
Then on Phone C hit the Session Key, We get the Prompt for Merge, say Yes, and then we get Unknown on 601052 in the call session and we believe it should say conference.
If I hit the 601052 shared line PLK on (601051) I just get UNKNOWN w/o the On 601052 and if I hit 601053 shared line PLK the Call Session ID say "Conference".
The line that dialed out 601052 (which called) 601053 shows the original dialed call. Shouldn't it say "Conference" too?
Please let me know the exact behavior.
Thanks,
Guru

Please anyone help me

Are there any billing benefits to have a family shared line?

Are there any billing benefits to have a family shared line? Currently I have a family shared 700 minutes w/ 500 texts. Would it be just as cheap to have to separate lines? I am asking this because I have my bro on my plan and am asking if it is saving me any money . Also why do I have to keep dialing *228 to decent internet connection on my phone. so any time I go anywhere i need to dial x228 to get 3g?

jackscagnetti wrote:
yes he is splitting it in half.
I only get 15% Access Discount & 20% Feature Discount on my line. Which comes out to -$15
I do not get any employee discount on the second line.
so $60-9+29-6=74 for one line not sure about the second line pricing...
Hi jackscagnetti, and thanks to our forum members for the great input on this monthly pricing question.
Using the numbers included on your post it seems like you have a 69.99 calling plan and a $29.99 data plan. Please see break down of fees below and difference between family share plan and individual calling plans.
Current family share plan:
Primary line
$60.00 - Calling plan
$29.99 - Data feature
$89.99 - Subtotal
$09.00 - Credit 15% calling plan
$06.00 - Credit 20% data feature
$74.99 - Total monthly fee for primary line (tax and surcharge not included)
Secondary line
$09.99 - Calling plan
$29.99 - Data feature (if Smartphone on this line)
$39.98 - Total monthly fee for secondary line (tax and surcharge not included)
$114.97 - Total for 2 lines.
2 individual lines with a $39.99 calling plan as used on previous scenarios in this forum/thread.
$39.99 - Calling plan
$29.99 - Data feature
$69.98 - Subtotal
$06.00 - Credit 15% calling plan
$06.00 - Credit 20% data feature
$57.98 - Total monthly fee for primary line (tax and surcharge not included).
$115.96 - Total if system allows employee discount on both lines (tax and surcharge not included).
$127.96 - Total if system allows discount on one line only (tax and surcharge not included). In both scenarios your monthly fees are lower with a Family Share calling plan.
Please keep in mind that we can only review your employee discount specifics if we access your account information. Feel free to contact us at 1-800-922-0204 at your convenience for further assistance with any billing issues and be prepared to provide account verification information.

Shared line sometimes does not ring on some phones

I'm having a strange issue that appeared a couple of weeks ago. I have not made any upgrades since October so I don't think that's the issue. I'm running CUCM 8.5.1.15900-4.
The issue is that one of my phone's shared line appearance does not ring while the others are ringing. It seems like that phone is omitted from the broadcast sometimes. This doesn't happen all the time. Most of the time, all the phones with the shared line appearance will ring. I'm not sure if it is only happening on this phone. It is very hard to reproduce.
Has anyone had this issue? What are some debugs I can collect to show what physical phones CUCM is ringing when the calls are coming in. I want to confirm that it is omitting that particular phone.
Vince

Hi Jeff,
I never went as far as to open a TAC case.
Most things I tried have corrected the issue temporarily (resetting the DN in CUCM, resetting the phones, upgrading firmware). I acutally upgraded CUCM from 8.6 to 9.1.2 just under a year ago and haven't had the "ringing" issue on the shared line since then. Not entirely sure if that was the reason though.
Since that upgrade I have other issues with this same shared line, most notably held calls not showing up on all the phones at intermittent times. 9 times out of 10 resetting the DN corrects this for about 6 months. That other 1 time, a reset via CUCM doesn't actually reset the phone and I either have to physically unplug power from the phone or do a shut/no shut on the switchport (effectively power cycling the phone).
I've created a job under bulk administration that resets the phones once a week (during closed hours). My thinking was these phones are like computers and need to be rebooted every now and again....

CME - Shared line status indicator

Ive seen several different installs of CCME at different retail stores that I visit. Both stores use CCME (which I am sure of). Both installs (seperate and unrelated to each other) have a key-system structure where there are 7960Gs that have their buttons mapped to a unique extension as well as 4 shared DNs that allow any phone to pickup any line. The interesting part, however is that at one store when a line is in use, all of the other phones show the line icon for the shared DN as a phone with the handset on-hook and a flashing "X". However, at another location, also Running CME, with a very similar setup, the shared lines show the remote-in-use icon (dual handsets) for lines in use. Is this just a matter of the version of CCME that they are running?
I was just curious as to whether this has something to do with the configuration or simply the version of CME that is used. Ive looked around the cisco site and have found very little information regarding line status icons and cisco CME. There is a brief mention in the guide for the 7914.
Just wondering
barsky

Yup, you were definitely correct with the firmware being the culprit! the systems vary quite a bit in age. One one the phones are running load 3.5 and on the other they are running 8.5.
Either way, thanks a lot for the suggestion and helping me deal with my curiosity!
best regards,
barsky

CUCM 10 Barge/CBarge with shared line between phone and a remote device

Is it possible to configure CBARGE/BARGE feature if shared line is between a cisco phone and a remote device.
When remote device picks up the phone, red light comes up on the phone, if we press the line button to Cbarge, dial tone comes up and the call does not go into a conference.
Has anyone used that feature? Can it be configured?

We are using Lync for tesing purposes.
we tried scenario with Remote device as a mobile phone. Where calls are being sent through SIP trunk to CUBE and then to our provider. Maybe I should add some commands on CUBE router?
Is that feature (CBARGE) designed to work in that scenario when shared line is answered via remote device on CUCM 10.5.1.10000-7. I am suspecting that its not designed to work that way (If its designed to work that way, we will continue on with collecting traces, etc).

Outlook Shared Contacts Sync Issue

**Before i start, i posted this in the Outlook section and was told to post it the Outlook for Exchange section.. So i posted this in the Outlook for Exchange section and the Moderator tells me to post it in the
Outlook section.. So i'm being thrown in a loop back and forth between two forums. Please help me either post it in the correct section or help me with my issue. Links to my posts are at the bottom of this re-post.**
I have a user who adds emails to the "Notes" section of a shared contact. It has worked in the past. She now drags and drops the email into the notes folder, it shows that the email was added, she saves the contact, closes the contact,
then reopens the contact and the information/email that was added is no longer there.
Also, when she opens up the contact, on the top of the window it says "This item was not completely updated during the last server synchronization"
On the bottom of the contact's window it says "Last modified by [email protected] on 11/19/2014" So it doesn't seem to have updated for about 5 months.
The user is on Outlook 2010 - Cached Mode - Windows 7
We use Exchange 2013
We have checked her sync issues folder and see two messages pertaining to this shared contact.
First message:
14:16:33 Message class: {SU:IPM.Contact}
14:16:33 Contact Conflict Resolution
14:16:33 Local subject: {SU:Ingrid CFA}
14:16:33 Remote subject: {SU:Ingrid CFA}
14:16:33 Local Message Entry ID: {CB:70, LPB:0x00000000AFA1EF859AE6504792345849F0F0C4140700E9345E3213702241A10CFA6D622F656C000001FFFB240000DBEC5D21812CC942B34B4111BD5F0D3300017B8B40200000}
14:16:33 Remote Message Entry ID: {CB:70, LPB:0x000000007524BE6B5A3B5E4382F176DC9F66C4DE0700E9345E3213702241A10CFA6D622F656C000001FFFB240000DBEC5D21812CC942B34B4111BD5F0D3300017B8B40200000}
14:16:33 Local Message ChgKey: {CB:20, LPB:0xD7D33145CC21034ABB74B571156377D000174173}
14:16:33 Remote Message ChgKey: {CB:22, LPB:0x8979D80AC4A8874A871E528FE6AC747F00004F6A9170}
14:16:33 Local Message PCL: {CB:268, LPB:0x161E914ECBC493AC4DB8B2AF029E78C12E0000001317841620B5DB08ECAA48428A9EFC2F9C38593200000365FB6B142C5B7C2DE3E3674D8036C55574F581140001991C142D56F92C21695244880EA94B73C5F9F000011F9A1656474D622DDFC640AE23640306698C0D00000675A6931667233CF272684543A43008D46655DACB00000460EDF0167A7D3852E0F5AA41B6E04DEED86D0A090000BA3D086C16A33B60E3AD0C7C45BCD9DCEEA91B3A0200000008526714C35DB6FE77E94949A11DF79D4584CC7D0003C18F14D7D33145CC21034ABB74B571156377D00017417316DBEC5D21812CC942B34B41
14:16:33 Remote Message PCL: {CB:268, LPB:0x161E914ECBC493AC4DB8B2AF029E78C12E0000001317851620B5DB08ECAA48428A9EFC2F9C38593200000365FB6B142C5B7C2DE3E3674D8036C55574F581140001991C142D56F92C21695244880EA94B73C5F9F000011F9A1656474D622DDFC640AE23640306698C0D00000675A6931667233CF272684543A43008D46655DACB00000460EDF0167A7D3852E0F5AA41B6E04DEED86D0A090000BA3D086C16A33B60E3AD0C7C45BCD9DCEEA91B3A0200000008526714C35DB6FE77E94949A11DF79D4584CC7D0003C18F14D7D33145CC21034ABB74B571156377D00015153716DBEC5D21812CC942B34B4
14:16:33 Checking local modifications
14:16:33 Compare property: 0x0037001F
14:16:33 Table critical stop property: 0x0E13000D
14:16:33 Local modification: {18:16:16.0620 21/04/2015
[DD/MM/YYYY]}
14:16:33 Remote modification: {14:51:54.0059 19/11/2014
[DD/MM/YYYY]}
14:16:43 HRESULT: 0x8004010F
14:16:43 HrCreateConflictItem failure
14:16:43 HRESULT: 0x8004010F
14:16:43 HrConfMsgKeepWinner failure
Second message:
14:16:33 Synchronizer Version 14.0.7147
14:16:33 Synchronizing Mailbox 'Lisa Love'
14:16:33 Synchronizing local changes in folder 'Brent Brader
- Hedge Fund Investors'
14:16:33 Uploading to server '[email protected]'
14:16:43 Error synchronizing message 'Ingrid CFA'
14:16:43
[0-0]
14:16:43 Moved a message that failed synchronization to 'Local
Failures'. Message subject -> 'Ingrid CFA'. You can view this message in your offline folder only.
14:16:46 Done
I've checked other posts online and couldn't quite figure out a solution to this issue. Any help or direction would be appreciated.
Thanks in advance,
John
My first post:
http://answers.microsoft.com/en-us/office/forum/office_2010-outlook/outlook-shared-contacts-sync-issue/d10b10f3-b4f2-4e31-bb2d-b24fdc0920a9?rtAction=1430142184379
My second post:
https://social.technet.microsoft.com/Forums/office/en-US/b4ca088a-c820-4912-a25f-661aac56443f/outlook-shared-contacts-sync-issue?forum=exchangesvrclients

Hi Allen,
Neither are correct. They open a contact in their address book and drag the email into the "Notes" section of the contact. So they do not drag the email into the Notes section of Outlook nor the Contacts section to create a new contact.
There are no errors. I have a screenshot with an example contact card but i can't add it because it says i need to verify my account.. I'm not sure how to do that. I already clicked on the verification email. For example. An email
to me from Bill titled "company announcement" is dragged into the notes section of in Bill's contact card. This is so that i can go to my contacts, click on bill's card, and see emails from him that are important saved inside his contact card.
After dragging the email into this location, I hit save and close the contact card. Usually the email stays there in the notes section but lately when I reopen the contact card, the email that I dropped into the Notes section has disappeared. Other
emails are still in the Notes section but new ones just don't stay.
Just tried doing a Send/Receive All and same issue. User is in cached mode because they have a large mailbox. Can try online mode. Do you know if the Notes section in the contact list has
a size limit?

Sccp/sip shared line on srst

We have both sccp and sip phones with shared lines. When on SRST only the sccp shared line will ring for an inbound call but not the sip shared line. Is there a way to make this work or is this not supported?
Manish

Here is the pertinent config...
voice service voip
allow-connections h323 to sip
allow-connections sip to h323
allow-connections sip to sip
fax protocol cisco
sip
registrar server
midcall-signaling passthru
voice register global
max-dn 144
max-pool 42
dialplan-pattern 1 312555.... extension-length 6 extension-pattern 21....
application app.sip
voice register pool 1
id network 10.109.0.0 mask 255.255.0.0
dtmf-relay rtp-nte
call-forward b2bua busy 214005
call-forward b2bua noan 214005 timeout 10
codec g711ulaw
no vad
voice-card 0
application
global
service alternate default
dial-peer voice 1 pots
destination-pattern 91[2-9]..[2-9]......
port 0/0/0:23
forward-digits 11
dial-peer voice 2 pots
destination-pattern 9011T
port 0/0/0:23
prefix 011
dial-peer voice 3 pots
destination-pattern 9[2-9]11
port 0/0/0:23
forward-digits 3
dial-peer voice 100 pots
incoming called-number 312555....
direct-inward-dial
port 0/0/0:23
call-manager-fallback
secondary-dialtone 9
max-conferences 8 gain -6
transfer-system full-consult
ip source-address 10.9.176.135 port 2000
max-ephones 42
max-dn 144
dialplan-pattern 1 312555.... extension-length 6 extension-pattern 21....
transfer-pattern .T
voicemail 214005
alias 1 0 to 214005
call-forward busy 214005
call-forward noan 214005 timeout 15

Shared line appearance for FXS phones on SPA9000

Hello again!
(I hope asking these different questions in separate threads makes it easier.. not harder.)
If I'm using shared line appearance, can my FXS (regular cordless phones) pick up lines on hold? Can they put a line on hold? Is it easy?

I've never read or seen anything about SLA on the FXS ports.. but I guess you can always just try and see what happens. Configure one FXS port with the same userid as the shared line and see what happens if you put a call on hold. Since hook flash is used to put a call on hold / take it back, I figure if it worked, all it takes would be going off-hook and you'd have the call, and do a hook flash to put it back on hold.
There are two essential pieces to tracking down a problem with your VoIP equipment:
The configuration of every device involved
SIP protocol traces
And don't forget: there's no such thing as giving too much information when describing a problem.

Shared line appearance service scenario

I have two 962 phones with version 6.1.3(a) for SLA test. Each has number 3000 and 5000.
configuration summary below:
            3000       5000
EXT1    3000     5000
Phone
Line1   ext 1, shared, 3000                       ext 1, shared, 5000
Line 2 ext 1, private, 3000                   ext 1, private, 5000
Line 3 ext Disabled, shared, sip5000       ext Disabled, shared, sip3000
   fnc=blf+sd+cp;sub=sip5000@$PROXY;ext=5000@$PROXY
                                                             fnc=blf+sd+cp;sub=sip3000@$PROXY;ext=3000@$PROXY
   Line 3 ext Disabled, shared, sip5000       ext Disabled, shared, sip3000
   fnc=blf+sd+cp;sub=sip5000@$PROXY;ext=5000@$PROXY
                                                             fnc=blf+sd+cp;sub=sip3000@$PROXY;ext=3000@$PROXY
As a result of setup using Setup Wizard program verion 2.1
At 3000 phones
EXT1
     Shared Ext:"shared" Shared User ID: 3000
   Proxy; x.x.x.x
     Subscriber Information: Display Name: sip3000, User ID: 3000
Phone
   Line Key 1
Extension : "1",
            Short Name : "3000"
Shared Call Appearance: "shared"
   Line Key 2
Extension : "1",
            Short Name : "3000"
Shared Call Appearance: "private"
   Line Key 3
Extension: "Disabled"
Short Name : "sip5000"
Shared Call Appearance: " fnc=blf+sd+cp;sub=sip5000@$PROXY;ext=5000@$PROXY
Line Key 4
Extension: "Disabled"
Short Name : "sip5000"
Shared Call Appearance: " fnc=blf+sd+cp;sub=sip5000@$PROXY;ext=5000@$PROXY
At the phone's screen, it displays like that a first line has folded phone icon, second has normal phone icon, the third and the forth line has 3 by 4 keypad icon.
At 5000 phones
Same with above but changed the number 3000 to 5000 and visa versa.
The configuration show above is the results of setup wizard, not manually configured.
The "System Configuration Using the SPA9000 setup Wizard, verion 2.1, Installation and Configuration Guide" says that
"In this example, a station is configured with the name Sales2. Line 2 is
configured with a Shared Line Appearance for a station named Sales1. After
these settings are submitted, the button will display the name of the selected
station, Sales1. When an incoming call is directed to Sales1, both phones will
ring, and Line 2 on Sales2 will flash red. The user at Sales1 can answer the
call normally, or the user at Sales2 can answer the call by pressing the Line 2
button. If the call is answered and put on hold, it can be resumed from either
Sales1 or Sales2."
<Question 1>
The underlined sentence does not working.
2000 make a call to 3000, both 3000 and 5000 ring, 3000 answered and put this call on hold, and try to retrieve at 5000 by push the line displayed "sip3000". but It make a ring on 3000 with new line !!!!!!!!!!!
<Question 2>
The difference what was written in this potsed threads is that the Line key3's extension is not "Disabled" but another EXT number. (for example EXT1, or )
For example, At station 3000 -> phone -> like key 3, when I changed the Extension "Disabled" to ext "1", If I make a call to 5000,this phone 3000 does not ring simultaneously.
<Question 3>
I added EXT 2 for each phone's subscriber information.
At Phone 5000,
EXT2
     Shared Ext:"shared" Shared User ID: 3000
   Proxy; x.x.x.x
     Subscriber Information: Display Name: sip3000, User ID: 3000
            3000       5000
EXT1    3000     5000
EXT2      5000     3000
Phone
Line1   ext 1, shared, 3000                       ext 1, shared, 5000
Line 2 ext 1, private, 3000                   ext 1, private, 5000
Line 3 ext Disabled, shared, sip5000       ext Disabled, shared, sip3000
   fnc=blf+sd+cp;sub=sip5000@$PROXY;ext=5000@$PROXY
                                                             fnc=blf+sd+cp;sub=sip3000@$PROXY;ext=3000@$PROXY
   Line 3 ext Disabled, shared, sip5000       ext Disabled, shared, sip3000
   fnc=blf+sd+cp;sub=sip5000@$PROXY;ext=5000@$PROXY
                                                             fnc=blf+sd+cp;sub=sip3000@$PROXY;ext=3000@$PROXY
The shared line icons are changed as "folded phone" icon.
PBX Status shown below:
Registration Station User ID IP Address Reg Expires(s) User-Agent
sip3000 3000 192.168.10.2 37 Linksys/SPA962-6.1.3(a)
sip3000 5000 192.168.10.2 59 Linksys/SPA962-6.1.3(a)
sip5000 5000 192.168.10.3 45 Linksys/SPA962-6.1.3(a)
sip5000 3000 192.168.10.3 79 Linksys/SPA962-6.1.3(a)
sip4000 4000 192.168.10.4 45 Linksys/SPA942-6.1.3(a)
then, "If the call is answered and put on hold, it can be resumed from either
Sales1 or Sales2." ==> It works !!!!!!!
Does a phone should register with not only its own number but also shared line phone's number ?
Does it correct configuration for Shared line appearance ???
<Question 4>
2000 call to 3000, 3000 answer, 2000 and 3000 is connected.
3000's line 1's LED is red and icon is "3000 <-->".
5000's shared line 3 's LED is red and blink intermittently and icon is "sip3000 <-->".
If I push the shared line 3(sip3000) at 5000. call was picked up, thus 2000 and 5000 was connected.
BUT, At 3000 there is no lines are turn RED (it means that the shared line is not monitored).
I think the shared line "sip5000" at 3000 should be turn RED.
Is it normal operation ?
<Question 5>
and finally, what scenarios does spa9000 supports with related to SLA?
A --> B(C), C(B) ring simultaneously.
hold, resume by each other.
transfer or conference
pickup established user by push shared line.
what else ? If is there any service scenario document please let me know.
what about intercom?
When sceretary answer a call, how to let boss know? just seize a new line, make a call and transfer after answer ?
or, assign new line with func like intercom and push that line to notice a new call to boss and then
transfer or hold by sceretary resume by boss etc.,
Message Edited by nature21 on 03-18-2009 11:09 PM

as of now its hard to tell the exact problem with your setup. i suggest that you try to reconfigure the device again. you may also try to check the admin guide for the device.

Shared line/Transfer error

CCM 4.2; Shared line
A receptionist has told me there are times when handling a call on a shared line, and in process of transferring the call that a second call rings to the line and causes an error message "number is not valid" (or something to that affect)and to "please try again later". At that point the receptionist presses "end call" to disconnect from tranfer mode and she is able to reconnect with the call being transferred. The second call was answered and handled, but the first one wasn't able to be transferred due to ??
I'm told by the other receptionists this has also happened to them.
This shared line is an emergency line, and needs to work smoothly. It's set for maximum of 5 calls, with a busy trigger of 2.
Any thoughts on how to prevent the error message from occuring, and tranfer to be allowed to complete when new call is ringing through?
Thank you, Nat

Hey Nat,
Good stuff! Here is some info for "On Hook" transfer;
Onhook Call Transfer
Modifications to the Call Transfer feature add the onhook (hangup) action as a possible last step to complete a call transfer. The Transfer On-hook Enabled service parameter, which enables onhook call transfer, must be set to True for onhook call transfer to succeed. If the service parameter is set to False, the onhook action ends the secondary call to the third party.
In the existing implementation, if user B has an active call on a particular line (from user A) and user B has not reached the maximum number of calls on this line, the Cisco IP Phone provides a Transfer softkey to user B. If user B presses the Transfer softkey (or Transfer button, if available) once, user B receives dial tone and can make a secondary call: user B dials the number of a third party (user C). Cisco CallManager provides a Transfer softkey to user B again. If user B presses the Transfer softkey again (or Transfer button, if available), the transfer operation completes.
With the new onhook call transfer implementation, user B can hang up after dialing user C's number, and the transfer completes. Both the existing and new implementations work in both the case of a blind transfer (user B disconnects before user C answers) and also in the case of a consult transfer (user B waits for user C to answer and announces the call from user A).
The previous implementation remains unchanged: user B can press the Transfer softkey twice to complete the transfer
From this doc;
http://www.cisco.com/en/US/products/sw/voicesw/ps556/products_administration_guide_chapter09186a008055cd66.html#wp1088627
When you say "It's after dialing the extension line that they get the error of "not a valid number, please try again later"." Is this a visual message on the display (Probably) or an audible message?
Let me know
Rob

UCCX and Shared Line appearances

If an acd group also has a shared line ( not the acd line dn ) on each of the acd sets, will that affect the agents' wrap up timer, and if so which bug report is that documented on?

1. We have had on several occurrences a situation where we (people in the office using the 941 phones) can hear the caller (or person we call outgoing), but they are unable to hear any sound from us. Rebooting the SPA400 has seemed to solve the problem. The problem has happened at least 5 times today, each time requiring a reset of the SPA400 before the external side of the party is able to hear us.
---try setting VAD to ON , set preffered coder to g711u on the spa400, don't forget the magic power cycle after saving settings.

Shared line LCD issue

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