Sharepoint Foundation - search working for some users (or computers), but not others

Hi all,
We have doozy of a search problem with SharePoint Foundation 2010 that I'm hoping someone can help with.
We have an application that is listening on port 14197 and search is working just fine, but only for one or two users.
If I do a search while logged in using the account we set the application up with then the search works fine and it returns records as expected.
If I use a different account - one that has full control over the app, then the exact same search fails with the following message:
We did not find any results for 06BSL.
Ensure words are spelled correctly.
Try using synonyms or related searches.
Try broadening your search by searching from a different site.
Additional resources:
Get additional search tips by visiting Search Help
If you cannot find a page that you know exists, contact your administrator.
We've done everything we can think of, including several procedures to create new search accounts, replace databases, etc.
Nothing has helped and all of the info we can find online is in relation to getting search working when it doesn't work at all.  In our case it is working, but only for some users.  We thought it might have been a permissions issue, but not matter
what permissions we seem to give to test accounts they still don't work.  We've set up a test account, for example, that is a member of the 'application owners' group, but cannot produce any search results with it.
The SharePoint Foundation server is running on Windows 2008 Server Foundation, with a separate SBS 2003 DC.  
Any help most appreciated.

Hi Alex, thanks for your response and apologies about the late reply - didn't realise someone had responded until now!
Agreed that this looks like a permissions issue, but we're stumped as to what it could be.  The 'test' account displays this problem - if we try and search on 06BSL
we get no results, but it does appear that this account has full control over this document (see below).
Note that the 'Manage Permissions' page presents a comment 'This list item inherits permissions from its parent. (Customer QA & Product Management)' which is what we're
The indexing schedule is set to 5 minutes. 
Appreciate your help with this, as we've spent a huge amount of time on this problem but don't seem to be any closer to a resolution.
Check permissions result (this result is the same for the list or for the document itself):
Permission levels given to test (DOMAIN\test)
Full Control
Given through the "QA Application Owners" group.
Design, Contribute, Read
Given through the "QA Application Members" group. 

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