Shift+F2 not working in SAP GUI for ITS

Hi,
In my transactional iview (SAP GUI for ITS) , in one of the screens, shift+F2 is not working(Which in turn opens graph for the report) The same is working fine in SAP GUI for html.
How can i make this work?
Also, can i have a document with the comparision of SAP GUI for html & SAP GUI for ITS, specifying its advantages and dis-advantages as well?..
Pls treat this query as urgent and respond ASAP.
Thanks in advance,
Kavitha

ITS THE PROBLEM IN DEV NOT IN PROD ECC SYS

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