Shockwave Plug-in unresponsive or just crashes? Help (I have tried almost everything that I know of)

Question

Hi, I am sure you have heard this a million times but I'm going to ask because I have run out of options and have never asked it here.  I like to play Facebook games on my computer which is a 32 bit windows 7 version operating system. Anyway it crashes on me constantly! It can be up to 5 times within a half hour! Well actually it goes Unresposive on me around 5 times and crashes around twice an hour or half hour time.Then I just quit because i am so fed up!. Sometimes I wait it out.That is if it say's that the plug-in isn't responsive. It will then usually snap out of it but when it doesn't it decides to crash all together.Then it works just to turn around and do it again. Then I have to go back to the main  Face book page and start the game all over again. This has been going on for as long as I can remember. Gradually getting worse as I try to fix it. Not sure what changed to make it happen in the first place because I am the only one using my computer for the most part and I do not change or download anything. Occassionally, my son might use it but he is pretty computer savy. I am not that good with computers, I mean like a computer nerd or something, but I definitely know my way around one for the most part. I have been looking this problem up forever on the Internet and have tried most everything that I have read and it has only made my problems worse. Right now I am trying to uninstall it so I can then reinstall it but the Uninstall program from Adobe won't go any further than the part where they tell you that you have something else running in the background and they can't go forward until it is closed. Problem is, everything is closed that I can tell. They say my Internet Explorer is running but it's not. Not that I can tell any way. Like I said in less there is some secret that I don't know about I would know from my desktop, downloads, or task manager among other ways if it were running. I remember trying this before as well months ago and it said the same thing. I have already tried the double file thing under Chrome// Plugins and disabled my second copy that is once I had one. At first I didn't but I keep a close eye on it because of my son so as soon as there were two copies running I disabled one.It didn't make any difference.So that isn't the problem and never has been.So please no need to bring that one up. I of course tried other things, suggestions from other websites but can't remember them now except that one of the suggestions I followed literally wiped out my entire Chrome Favorites Bookmark List. Argggg!! Years and years of websites were gone just like that. When I set my computer back to before I did that it still didn't give them back to me. O.K. so maybe I don't know what the hell I am doing or maybe they didn't. I don't know. I was trying anything. I was desperate and they sounded like they knew what they are talking about. But it still irritates me even though it was over 6 months ago or more.. I tried then everything to get my bookmarks back in Chrome and I couldn't. Any help out there about fixing the Shockwave crashes and Shockwave Unresponsive warnings?  Please!Thanks, Ellen
P.S. Oh by the way this is what I have.
Version 11.7.700.225

Answer 1

Ok you got to post more information then that of the crash can you post more information about it like the frequency it happens, the code that pops up the id so go into the reliability history and post the info about the last crash