Shuffle songs position doesn't work

My iPod doesn't work on the shuffle position, just play songs in order. Anyone could help me???

Unfortunately it just flash an orange light on the led but it doesn't show up in iTunes or on the desktop, no error messages.
Now, after many minutes from the connection, an "Ipod" show up in system Profiler in the "Hardware/USB" line, under "Bus USB" and this is what I can read:
iPod:
ID prodotto:          0x1301
ID fornitore:          0x05ac (Apple Inc.)
Versione:           1.00
Numero di serie:          000A2700110D49C4
Velocità:          Fino a 12 Mb/sec
Produttore:          Apple
ID posizione:          0x04100000
Corrente disponibile (mA):          500
Corrente necessaria (mA):          500
So I start "iPod Reset Utility 1.0.4" but it says "waiting for iPod is ready", but after many minutes the situation does not change, except the intermittence of the orange led.
And "iPod Reset Utility" does not recognize the iPod:
Name (empty)
Serial number (empty)
Software version (Unknown)
Capacity (empty), Used (empty), Free (empty).

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<Edited by Host>

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Shuffle songs position doesn't work

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