Shuffle with Drive Error

I was given a new shuffle. I can't use it until I get iTunes 7.0.2 ~ when I try to install the program I get the error invalid drive g:\. I have no drive g when I look at my computer.
I have called and they can't help me.
Does anyone know how I can get my new shuffle to work?
TIA,
Ronda~
  Windows XP  

Hi-
Media errors are commonly due to incompatible or poorly made media.
http://www.digitalfaq.com/reviews/dvd-media.htm
As far as the drive goes, if other media burns properly, I would try a different brand of DL discs.
Taiyo Yuden is recognized as one of the top, quality disc makers.
Verbatim is also a winner.
Slowing the burn, burning after a restart of the machine, and using a hard drive with ample free space are also ways to improve burn performance/reliability.
It is also possible that a firmware update for the optical drive could help the problem.
Firmware updates typically address media compatibility.

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