Since changing our computer I have been unable to download ebooks to my Reader Library I get a message Some file types associated with EPUB files are not associated with Reader Library; Waterstones suggest that I may have accidentally created a new Adobe

When I try to download them from the Waterstones website I get a message saying:
‘Some file types associated with EPUB files are not associated with Reader Library.  Do you want to associate them now?  When I reply yes I get another message; ‘Configuration error unable to update EPUB files check network firewall and try again’.
The ‘books’ are saved in the Download directory and I can’t transfer them from there to my E-Reader. I have not had any problems before, it was very simple; I saved the download and it automatically went into the Reader Library.
I contacted HP and they said it is a software error and suggested I contact Waterstones.  I contacted Waterstones Customer Support and got the following response:
As the error message is specifically mentioning the firewall it does sound like something in the firewall settings is stopping the download from taking place correctly. However, the files should not be being saved to the Download folder. It would be worth trying again by going to your Digital Order History on your Waterstones.com account and pressing the download button, and then making sure to press "Open" not "Save". When you press Open rather than Save it should give the option to open the file with Adobe Digital Editions. If the firewall message still comes up then I'm afraid something is blocking it on your end.
If the above "Open" download method works but you then still get an error message it could possibly be that you have accidentally created a new Adobe ID when setting up on the new computer, rather than signing in with your old Adobe ID. It would be worth trying the aforementioned download technique again first, but if problems did still persist it would be worth calling Adobe themselves on 0207 365 0735, as they should be able to sort out any account issue.
  In response to the first para of Waterstones email I already do what they suggest I do press ‘Open’ not ‘Save’ but I don’t get the open with Adobe Digital Editions (we have installed Adobe Digital Editions on the new computer. Waterstones say we may have ‘accidentally created a new Adobe ID when setting up the new computer’ does that mean that we shouldn’t have installed Adobe Digital Editions on the new computer as it would have already been there? How do I sign in with my old Adobe ID? 

Hi all after attampting to get some supoport from adobe by phone.... nice people infurating policys as far as support for digital editions or DRM is conserned... However I got no where with support.
I ended up instaling Digital editions on my desktop PC and going through the motions of registering and borrowing a book then returning it. Then I trying on my iPad, Bluefire worked, Over drive did not so I completely removed Overdrive and reinstalled and re registered. all working now.
Maybe some one at adobe did something. Maybe the install of the adobe DE client on a PC corrected what ever was out of wack with my account. Mayby the server that my account lives on did a scan disk and corrected a bad clustrer.
What ever happend My account is actiove and working again. hope this helps others.

Similar Messages

  • I have been unable to download adobe acrobat pro, which I purchased on a month to month basis almost exactly 1 year ago, since I purchased it. I just received a renewal email and it had a link to download the program and for the first time when I clicked

    I have been unable to download adobe acrobat pro, which I purchased on a month to month basis almost exactly 1 year ago, since I purchased it. I just received a renewal email and it had a link to download the program and for the first time when I clicked on the link it actually sent me to a page that had the icon to download now. I clicked on that, but when I went to open the file and start downloading after about 3 minutes into downloading it says an error had occurred. Can anyone help me?

    I am a little worried. If you are an existing subscriber why would Adobe need you to download... I wonder if the message is a fake.
    I'm not clear, if you've had it for a year, whether you need to download, or you are just following the email?
    This page with the icon to download now. Was it a page on adobe.com ?

  • Lightroom 4.4 Download Problem(s).  Since updating I have been unable to download RAW files

    Since updating to LR 4.4, I have been unable to download RAW file formats.  In addition, normal .jpg files stopped working today!  I can successfully still download into LR 3.6 which I kept on my system. 
    I'm shooting with a Canon 1D Mark X and using LR on an iMac.   This is making workflow impossible.  Any help is greatly appreciated!!!
    Mike

    A couple of tests:
    1. Create a Dummy User account with full Admin Read/Write permissions. Does that fix it?
    2. Make certain your active User account has full Read/Write permissions for the storage location of both: The Catalog, and The Image Files.

  • I have been unable to download the iphone software v5.1.  I keep getting the timing out message.  Is there someway to set my network connections to allow the download?  Can I get the update some other way?

    I have been unable to download the iphone software v5.1.  I keep getting the timing out message.  Is there someway to set my network connections to allow the download?  Can I get the update some other way?

    The Huntress is correct, I have missed that you have an iPhone 3G
    Usually iTunes will tell you in that case, that iOS 4.2.1 the newest version for your phone.
    If you don't have an iPhone 3G, network connections timing out can be a security software problem:
    iTunes for Windows: Troubleshooting security software issues

  • I am using iphoto 6.06 for my intel imac.  I have been trying to print pictures from iphoto and i keep getting a message that states " the picture you are trying to print is in the iphoto library"  what can i do to be able to print a photo from iphoto

    I am using iphoto 6.06 for my intel imac.  I have been trying to print pictures from iphoto and i keep getting a message that states " unreadable file: the following file could not be imported.  the file is in the iphoto library folder"  also when i try to print a picture from iphoto i get a message that says "no page was selected"
    not sure what happened but i can pnly print when i drop the photo onto my desktop as an 8.5 x 11 size picture and i am trying to print 4x6's

    Since the new library gives you the same message log into another user account on your Mac and see if you can run iPhoto without getting that message.  If you get that message there also a reinstall of iPhoto seems indicated. To do so you'll have to delete the current application and all files with "iPhoto" in the file name with either a .PKG or .BOM extension that reside in the HD/Library/Receipts folder and from the /var/db/receipts/  folder,
    Click to view full size
    Then install iPhoto from the disk it came on originally and apply all available updates to it.

  • I am trying to download a calendar into ical and keep getting this message-Some of the events in this calendar have alerts that open files or applications.  What am I doing wrong???

    I am trying to download a calendar into ical and keep getting this message-Some of the events in this calendar have alerts that open files or applications. Remove alerts or cancel 
    What am I doing wrong or missing??

    I have this same problem in October of 2013. I am unable to import .ics files into Lion that I exported from my Snow Leopard MacBookPro without losing all of my future events (which all have alerts attached). All of the events from BEFORE today's date are successfully importing, presumably because they are no longer expected to trigger alerts via Apple Mail. After my first unsuccessful attempt, I learned that iCal was communicating with iCloud by default. I have since turned off iCloud, but I have not found a solution to the problem. Harvey

  • Since the latest update to OX I have been unable to download the contents of some emails because pages does not support the font they are created in. Is there a fix for this?

    Hi, since I installed the latest update on my Mac I have been unable to open the contents of some emails because it is saying that pages does not recognise the font. For example it is saying 'some features aren't supported, the font Calibri isn't available on OS X. It was replaced with TrebuchetMS' This means that I cannot open letters from my daughters school. Is there any way round this other than getting rid of this nightmare MAC and going back to Windows!?

    http://www.mozilla.com/en-US/firefox/3.6.13/releasenotes/
    Had the same problem; would have been nice if they had told s that we need an intel processor on our older Macs! I am up and running again.

  • Since Apple's last Update on 6 June 2014, I have been unable to Import photos from any source. I receive a message saying, Importing photos but nothing happens. When I click on Stop Import, nothing happens. I must press the On/Off button to exit iPhoto.

    Since Apples last update on 6 June 2014, I have been unable to Import photos from ANY source. When I attempt to do so, I receive the message "Import  Preparing to inmport..." I've waited 10 minutes but nothing happens. When I click on the icon, Stop Import, nothing happens. When I attempt to Close iPhoto i receive the message, "Photos are being imported to the photo library. Please wait for import to complete." When I click on OK, nothing happens. The only way I can exit iPhoto is to press the On/Off button.

    After loading this file I was sucessful in importing photos from a web site, my camera memory card and a CD containing photos.
    That is a good news.  We now know, that iPhoto is working as expected, when you are switching to a different library.
    But this is puzzling:
    I then see a box with two Librarys listed, both have the same name except for the following and are listed as:
    iPhoto Library.photolibrary but one has (default) after its name which is the one which is always displayed when I load iPhoto.
    Underneath the box is written:
    /Users/paulfkardian/Pictures/iPhoto Library.photolibrary
    Underneath this are three boxes titled: Other Library    Create New    Choose
    I highlighted the the File without the (default) after its name and clicked on Choose. A Library was loaded which had my photos (about 9,822) from about 7 months ago. Underneath the box is written diferently than the file always loaded and says:
    /Users/paulfkardian/Pictures (original)/iPhoto Library.photolibrary
    You are having two "Pictures" folders in your Home folder, Pictures and Pictures (original)? And each has a different iPhoto library - one working correctly, and one not?  Do you remember, when this second "Pictures" folder has been created and what caused it?  Did you restore your Home folder from a backup some time ago?

  • I have been trying to download ITunes for several times and the same error message appear when I launch ITunes ''program can't start because MSVCR.dll is missing'' any idea what I need to do to correct this?

    I have been trying to install iTunes several times, I keep receiving the same message when I open it:
    iTunes.exe - system error
    The program can't start because MSVCR80.dll is missing from your computer.Try reinstalling the program to fix this problem.
    You bet I have tried, numerous times, it keeps coming back and iTunes won't start.
    Any idea?
    Yevass.

    Hey I finally got an older vesion of itunes to work!!! 10.7  x64 for windows 7
    After uninstalling all apple products even  quicktime
    I had to delete everything from (program files, and program  files x64, program data,)
    And all downloads from apple, and I went in to search deleted  other stuff from apple, and itunes
    But definently not my itunes library and Playlist
    Down loaded 10.7 x64 for windows 7, but checked (do not start  when done)
    Then I emptied my recycling bin and restarted my  PC
    I ran geek tech tool box same as reg cure pro, also PC Tools  registry cleaner, and CC Cleaner
    Then I emptied my recycling bin and restarted my  PC
    And wallah... It finally works, and I Love the older version  anyways.
    Easier to download and transfer  music!!!!!

  • I have been unable to update my Iphone 4S software to V5.1 - same message - operation timed out - connection interruption.  From various PC's and Laptops!

    I have been struggeling for days to update my Iphone software to V5.1.  On my desktop PC with uninterrupted ADSL I received a message "error in connection" and operation tmed out"  I have used my laptop (with no previous Itunes programs) installed Itunes and connected my Iphone 4S.  I constantly receive the same message?

    if you have ios 5.0 on your device you can update it directly from the iphone.
    go to settings / softwareupdate.
    do a backup on your iphone first.

  • HT4489 I have been unable to import the cards from my Address Book to ICloud, for some reason they do not fit the criteria because "

    The steps described in "Help" do not fit with what I find when I try to do what they say to import the contacts
    from my Address Book to my ICloud Contacts. A few time things sort of worked, but then the VCards would
    not import because they somehow did not fit the criteria. Has anyone found this same problem?
    Did you manage to solve it?

    Welcome to the Apple community.
    Your profile indicates that you are using OS X 10.6.8. You will need OS X 10.7.2 or better in order to use Icloud and sync your contacts.

  • Recently I am getting a message when I try to sync photos to my iPad from my PC in iTunes suggesting that photos already on the iPad will be removed if I sync.  I don't want to remove existing photos.  Any ideas?I

    I am trying to copy photos from a recent vacation to my iPad2.  The process was straightforward using iTunes until recently. Now I am getting a message warning me that if I sync photos from the folder on my PC to iTunes and my iPad, photos already on the iPad (except ones taken by the iPad) will be removed.  I am running iOS 8.0.2 and the most recent iTunes update. I do not want to remove all the other photos from my iPad, so I cancel the sync.  I have tried copying the photos using the Apple SD card connector, but it does not recognize my SD card (it does recognize an SDHC card, but I am unable to copy the photos to that card).  Is anyone else gettinga message like what I describe above when trying to sync photos to an iPad2 in iTunes?

    It is really a very simple fix. Place ALL of the photos that you want to sync to the iPad into one photos folder and sync that folder to the iPad. In your case, place the next set of photos that you want to sync, into the folder with the first set of photos that you already synced to the iPad. You can only sync from one main photos folder and if you choose another folder that does not include the photos that you previously synced, those photos will be erased from the iPad - as you have now discovered.
    You can sync one level of sub folders with the main photos folder. You can have as many sub folders as you want (as long as you have the storage space available on the iPad) but you can only sync from one main photos folder. After you place all of the photos into the one main folder, when you go to the Sync Photos From drop down menu in iTunes, select that main photos folder and all of the sub folders that you placed in there will appear and you can select each sub folder to sync as well.

  • I have been unable to download mail messages since 13.00pm on 11/04/2015, no settings have been changed on my laptop. Says downloading 1 of 12 but none rec'd

    When I click Get Messages, it says downloading 1 of 16 but no messages appear in in box. this just started happening at 13.oo pm on 11/04/2015. Up to that point I was receiving mail fine, no settings changed but no emails.

    Hello Ezyk
    There are some things that you can check through Mail, the following article will assist with troubleshooting and getting your email back up and running. The big one to use is Connection Doctor, it will tell you why it cannot connect and get mail.
    OS X Mail: Troubleshooting sending and receiving email messages
    http://support.apple.com/kb/ts3276
    Thanks for using Apple Support Communities.
    Regards,
    -Norm G.

  • Hi, I have an apple id for my iphone 5s, and my two daughter's 4s phones. The problem is that for a month or so now I have been unable to download their updates for purchased apps just on their phones. It works fine on my phone. Any Ideas? Thanks

    Hi, I have the same apple id for my 5s and my two daughters 4s phones. For some reason lately, their updated for apps on their phones will not download. Mine works fine. When I press "update" on theirs, it just opens whatever particular app I'm trying to update. I've tried restarting their phones and signing out and signing back in to my account, but no luck. Any ideas? Any help would be appriciated.

    You got the new iphone?????   I have same problem.  I transferred audiobooks to device to find no audiobooks on device (despite it being in iTunes as if it was).  Have you found a solution?????   I even tried to change import settings on format transfer but hasn't worked. 

  • Since downloading ios 6.0.1 i have been unable to download apps. please help?

    please help

    But you can send an e-mail without an attachment OK?
    If you can, have the admins take a look at the ActiveSync logs. Something's definitely not right. I can't imagine what it would be on the phone, though assuming the Exchange account is set up the same on all of the devices.

Maybe you are looking for

  • Target _blank not working

    This doesn't Work: <a href="https://www.freelizer.com/?q=buy" title="Special Offer" target="_blank" class="actbtn1" >Buy Now</a><br /> The site opens, but in the same window, I want it to open in a new window/tab. Works in IE10!

  • Error code 1604

    I keep getting Error code 1604 when trying to restore my Ipod Touch (keeps entering restore mode. never jailbroken) Ive checked all my USB ports they are all 2.0 and all have up to date driver software. Does anyone have any other suggestions for this

  • I get an error message that says power pc programs are not supported

    I updated my Mac and now I can't open any of my Microsoft programs.  What happened?

  • Photosmart c7180 paper jams & wrong paper size errors

    About 5 weeks ago I bought an ASUS computer with Windows 7, 64 bit and installed the drivers for my printer from the hp website. The printer is hooked up to my wireless network. No problem. 3 weeks later I have constant paper jams, I did the standard

  • How to install OAS ON Turbolinux 4.02

    I have installed OAS 4.07 on Turbolinux, but I cannot start it. Can you tell me how to install and config OAS 4.07 on linux. Thank you for your help!