Since I updated my Creative Cloud desktop App to its last version, my files are no longer synchronized. I received the "fail to synch files" and "server error" messages.

Since I updated my Creative Cloud desktop App to its last version, my files are no longer synchronized. I received the "fail to synch files" and "server error" messages.

Hi, Jeff.
I'm not on a network and I didn't change anything on my secutiy setups, so I got in touch to the customer support. They checked my computer and found nothing wrong, so they uploded some log files to analyse the case. I'm waiting for a answer.
Thanks for the tips.

Similar Messages

  • Error Code 201 and 213 when trying to install any Adobe application / Update my Creative Cloud Desktop App. Have tried troubleshooting with Online Chat Agents, no luck.

    I have been trying for 2 days now to get this resolved.
    Computer hashard wired internet connection, running Windows 7 Home Premium. No other issues with downloading or uploading from any other sites or programs. No other network issues reported on other computers.
    It started when I went to install Lightroom through my Creative Cloud. It prompted me to update my Creative Cloud Desktop App, which I went to do and then promptly got Error Code 201. I restarted my Creative Cloud and then skipped the update, hoping it was just an issue with that specific download. I clicked to install Lightroom and the same thing happened, Error code 201.
    I restarted my machine, and tried again. Same issue.
    I contacted Support. They had me go in and change a bunch of folder names to and add "old" to the end of them and then had me try using the Adobe Cleaner tool, which did not work. He had me go in and change some internet settings, still nothing. Same issues as before, only now with all the renaming of things I cannot even open programs I had previously been able to open like Photoshop.
    He instructed me to reinstall the CC Desktop App because the Cleaner tool was not recognizing that it existed anymore (probably something to do with renaming files.. just saying) and now I get the 201 Error when I try to reinstall the CC Desktop App.
    I ran out of time and had to stop after being on with them for over an hour.
    Today I contact back and was instructed to create a new user account on my computer and try downloading and installing the application in the new user. Same errors. 213 at first, restarted my computer and then got Error Code 201 again.
    I am getting really frustrated and really behind on my work. Any information someone could give me would be greatly appreciated. Currently waiting for a chat person to be available again.
    Thank you for your time and assistance.

    Meowia for Error 201 please see Error downloading Creative Cloud applications -  Error 213 indicates there was problem locating the update or an incorrect URL.  The troubleshooting steps are still the same as both errors are related to failure of the current network connection.

  • I have updated my creative cloud desktop app and it appears i have to re download all the apps, how can I just get the updates as I have the latest CC14 software already.

    I don't want to spend time downloading all of the software I already have on my machine.
    CC Apps installed message says ' You have not installed any applications yet' and I have
    Any help would be great

    Hi Jason,
    Have you tried checking what the Apps panel states ? Is it giving you the option to install all the apps again or is it asking you to update ? May be share a screenshot of the Apps panel with us.
    Kartikay Sharma

  • Illustrator CC2014 and Update Creative Cloud Desktop App

    I am using the Creative Cloud Student edition on Windows 8.1. Right now I have some problems with Illustrator and the Desktop App itself, however I absolutely need it to work right now for University. I try to explain the problem as clear as I can, I hope you can help me!
    First, the problem I have with Illustrator: I installed the newest version (CC2014) a couple of weeks ago. It all worked fine at first. After some time, when opening the application, I got a message saying it can't be opened and that I should go to the .exe file and operate it as Administrator. When I clicked okay, Illustrator opened without me doing what I was told.. This kept going on for a couple of days until now. I cannot open it anymore, a message appears saying: The localized source files for this application could not be loaded. Fix this application or reinstall. Then try again. .The problem is, I cannot fix or reinstall the application, I can't even uninstall it (It says there were problems and not everything was uninstalled..) Now I don't know what to do?
    Second, I cannot update my creative cloud desktop app. It says: Creative Cloud desktop could not be updated. Error Code: 50. I have searched for that error code, but could not find any explanation.
    I would be very happy for your help!
    Thank you in advance!

    First, to uninstall and reinstall
    -using the cleaner after uninstalling and before reinstalling may help
    - (and uninstall)
    Error 50 may help
    A chat session where an agent may remotely look inside your computer may help
    Creative Cloud chat support (all Creative Cloud customer service issues)

  • Creative Cloud Desktop App Update sets sync folder back to default (windows)

    Hi All,
    Second time this has happened with an update to Creative Cloud Desktop App (Windows).
    Update completes correctly but then notice that file sync is going mad and is re-syncing everything but to the default location (usually user\username\ - in Win 8.1).
    Last time this occurred I seemed to get some loss of files.
    I've now let it re-sync everything to the default location and then resetting it to the previous location (where files are still present - but is on a different drive).
    Surprised to hear Support (Swati) hasn't heard this occur before but thought it worth putting it out there to both warn others and see if its just me!
    This was for definite with update of Creative Cloud Desktop (And think it was with the previous mandatory release).

    Hi Mark,
    as you correctly point out with the recent update of the Creative Cloud Desktop app ( we unfortunately introduced a bug which causes the creation of a new Creative Cloud Files folder, and re-sync of all content. This will only occur the first time the sync application runs after the update. This has caused understandable pain and confusion, for which we truly apologise.
    The Creative Cloud Files app contains logic that supports the use of multiple Adobe IDs. This allows you to sign out of one ID and in to another, but keeps your Creative Cloud content separate. When you sign out and change IDs, the app moves the previous Creative Cloud Files folder and it's contents and appends it with the previously signed in ID ([email protected]). It then creates a new main folder and starts to sync content of the new ID.
    The bug which I mentioned previously occurs, as the app believes an ID switch has taken place and as such, moves the current Creative Cloud Files folder and tries to append the previously signed in ID. As no switch has actually taken place it manifests as (Unknown).  The app then creates a new main folder at syncs down the data.
    Essentially what you end up with is a Creative Cloud Files folder with your newly sync'd data and a Creative Cloud Files (Unknown) folder that contains duplicate data.
    This occurs once, after the last update completes.
    The fix is to simply delete the Creative Cloud Files (Unknown) folder.
    I would advise that you ensure you have no pending edits that you may have made offline and that you check the contents of the new, main Creative Cloud Files folder contains everything you expect it to.  If not, check the contents of the Creative Cloud Files (Unknown) folder.
    If there is still a discrepancy with your data, you can check on to confirm your data is there.
    If you have any further problems or questions about this particular issue please email [email protected]

  • Updating Creative Cloud desktop app "failed to update.(Error code: 50)"

    I'm attempting to update my Creative Cloud desktop app, but I keep getting this message "failed to update.(Error code: 50)".  Any ideas on how I can complete the update?  I'm using Win7 pro.

    Clemaster83 please try utilizing the steps listed in Error "Failed to Install" Creative Cloud Desktop application - to update the Creative Cloud Desktop application.

  • CC apps only have try button in Creative Cloud desktop app

    I received a free 1 year membership because i attended the Adobe Max Conference. I activated the membership in May 2013 and when I go to my profile at it says the creative cloud membership is active until May 2014.
    I updated my Creative Cloud desktop app yesterday to download the CC apps and did not have any problems or get any errors. All my CS6 programs are listed in the app along with the CC programs but the CC programs have a try button, not install button. Do I need to re-enter my creative cloud activation code again somewhere else so the programs I download are not trial versions.
    I'm using OS10.8.4

    Jodi I am showing 4 successful activation requests from yesterday.  If you are continuing to experience difficulties then I would recommend contacting our support team.  For the best assistance, I recommend our chat support at  Our chat representatives can provide a personalized experience to resolve the issue you have described.

  • Creative Cloud desktop app won't download

    I am trying to download creative cloud on new mac, and get an error message and told to contact customer support - any ideas?

    Hi Dave,
    You can download Creative Cloud desktop app from :
    In case you face issues please try using an different browser and check.

  • My installation is complete but the Creative Cloud desktop app is not launching..

    My installation is complete but the Creative Cloud desktop app is not launching so I can't move forward

    Rachaele40456162 do you receive any specific error messages?  What operating system are you using?

  • Problem with Creative Cloud Desktop app since update to Windows 8.1

    Hi, I have updated my desktop and laptop to Windows 8.1 over the past day, and have noticed a problem with the Creative Cloud Desktop app.
    Some menu items when I right-click on either the CC system tray icon, or click on the Settings menu icon in the app interface itself do not show.  I've included a screenshot of the problem.
    I have tried uninstalling and reinstalling the desktop app, but this has not worked.  Any ideas?

    I am experiencing issues similar to the post above, with smaller floating windows but no dialouge. I uninstalled creative cloud desktop then re-installed- Issue is partly fixed, but now I get this:
    My system build:
    CPU:           Intel Core i7-3770 (Ivy Bridge-DT, E1)
                   3400 MHz (34.00x100.0) @ 3900 MHz (39.00x100.0)
    Motherboard:   ASRock Z77 Extreme6
    Chipset:       Intel Z77 (Panther Point DH)
    Memory:        16384 MBytes @ 666 MHz, 9.0-9-9-24
                   - 8192 MB PC19200 DDR3 SDRAM - G Skill F3-2400C10-8GTX
                   - 8192 MB PC19200 DDR3 SDRAM - G Skill F3-2400C10-8GTX
    Graphics:      Intel Ivy Bridge-DT GT2 - Integrated Graphics Controller [E1/L1/N0/P0] [ASRock]
                   Intel HD Graphics 4000, 2112 MB
    Graphics:      GIGABYTE GeForce GTX 660 Ti
                   NVIDIA GeForce GTX 660 Ti, 3072 MB GDDR5 SDRAM
    Drive:         SanDisk SDSSDHP128G, 125.0 GB, Serial ATA 6Gb/s @ 6Gb/s
    Drive:         Corsair Force GT, 117.2 GB, Serial ATA 6Gb/s @ 6Gb/s
    Drive:         SAMSUNG HD204UI, 1953.5 GB, Serial ATA 3Gb/s
    Sound:         Intel Panther Point PCH - High Definition Audio Controller [C1]
    Sound:         NVIDIA GK104 - High Definition Audio Controller
    OS:            Microsoft Windows 8.1  (x64) Build 9600

  • Creative Cloud Desktop App Manager never self update correctly

    I have no idea what is wrong with the Adobe Creative Cloud Desktop App Manager. I downloaded and installed it ever since I subscribed to Creative Cloud. EVERY TIME when there is an update to the Creative Cloud Desktop App Manager, it will prompt me to update which I did. However, EVERY TIME the update would fail and I would either have a broken CC Desktop App Manager or, started recently, it would prompt me to update again.
    The only solution I could find was manually uninstall CC Desktop App Manager and then reinstall it.
    Perhaps the CC Desktop App Manager is not needed?

    Creative Cloud chat support (all Creative Cloud customer service issues)

  • (2014) Creative Cloud Desktop App updates

    I noticed in the recent Creative Cloud desktop apps the updates indicate in (2014).  Are these apps actually different than the old CC apps for Photoshop, InDesign and Illustrator or once the update takes place the old update for the app without (2014) will fall off?

    I do not know if this applies to any other Mac users, but, since this happens on my Mac (2009, so maybe that is a problem) every time the desktop app has an update, but the update will not install (ever since THE VERY DAY CC 2014 went live)
    the magic bullet seems to be —
    After getting rid of any trace of CC Desktop App
    Delete Adobe Application Manager Folder (Applications ==>Utilities Folder ==> Adobe Application Manager)
    Install new download of AAM
    Install new download of CC Desktop App.

  • Creative Cloud desktop app doesn't show apps/can't update

    I am trying to update my current Creative Cloud apps, specifically Premiere Pro CC to the latest release.
    I have installed the Creative Cloud desktop app which launches the Home tab but when I click on the Apps tab
    I don't get any apps listed. I click on the Reload button but nothing happens.
    I have a solid internet connection.
    The error says: Download error. Please retry to try again or contact customer support.
    Any tips on how to solve this?
    Please send help asap!
    Thanks very much,

    Please check if these links are useful.
    Not all apps displayed for download | Creative Cloud desktop app
    Hope it helps you.

  • I'm trying to update my apps using the creative cloud desktop app. I can't see any apps in the app tab, the wheel just spins round and round and nothing happens. Has anyone got any ideas? I've tried uninstalling the desktop app and reinstalling but it sti

    I'm trying to update my apps using the creative cloud desktop app. I can't see any apps in the app tab, the wheel just spins round and round and nothing happens. Has anyone got any ideas? I've tried uninstalling the desktop app and reinstalling but it still has the same problem.

    Hi Rachel,
    You can follow the article: App doesn't open | Progress wheel spins continually to get your issue fixed.
    Let us know if the issue still persists or not.
    Ratandeep Arora

  • My Creative Cloud Desktop app closes suddenly when loads palicativos installed. I can not update my apps. What i do?

    My Creative Cloud Desktop app closes suddenly when loads palicativos installed. I can not update my apps. Already reinstalled the desktop app CC often using adobe cc cleaner. It does not uninstall the normal way. What do I do? I can not contact anyone here in Brazil. I've tried phone, facebook, email and chat.

    Hi etges,
    Kindly check the below mentioned link and revert if problem persists.
    Link:  CC applications crashes immediately after launch
    Atul Saini

Maybe you are looking for

  • Regarding Despatch Advice

    can anybody tell me what is actually despatch advice?

  • How can I change the back camera resolution?

    Hi, I want to change the actual pics size from my iPhone 5s' back camera (3264x2448) to 1920x1080.  How can I do that? Thanks! Andres N.

  • Doubt in multiple language

    Hi ,Guy ,     I used the standard task TS90100074 to send mail .I want to know how to define the multiple language in mail subject and its context ?     And also ,maybe I  can copy these task into customizing task ,the use the customizing task in my

  • XI behind firewall for a Rosettanet business partner

    We have the XI system behind a firewall. What do we need to do so that a business partner can send/receive messages. We are using the Rosettanet adapter. Thank you.

  • Color libraries won't match in AI and PS CS3

    Hey guys, perhaps a newb question here... I have been trying to get my PMS libraries to sync up between illustrator and photoshop.  I have selected pantone solid coated 375 in the photoshop color library and the illustrator swatch library and lined t