Since the last update of Firefox I've a real problem. While Firefox is running or in use my Laptop total freezes. The resource tool stops and nothing works. I have to power off my laptop to get by this.

Since the last update of Firefox I’ve a real problem. While Firefox is running or in use my Laptop total freezes. I was working a Word document and my laptop stops cold. The resource tool stops and nothing works. I have to power off my laptop to get around this. This has occurs numerous time and started after the last update to Firefox. I did install Skpe recently. My configuration is as follows:
Forfox 10.0.2
User Agent Mozilla/5.0 (Windows NT 6.1; WOW64; rv:10.0.2) Gecko/20100101 Firefox/10.0.2
Windows 7 version 6.1 build 7600
Processor p6100 64-bit
Please help me it is very annoying

uninstalled firefox ....deleted all files still remaining under mozilla firefox directory in program files ... to avoid having to reprogram all my settings, reisntall all addons as well .. I did not remove anything from mozilla firefox that is stored in either appdata or under the windows users directory (if any)
... the as suggested reinstalled the latest version of the firefox browser using the link you provided in the email ..; tested and several issues still remain present and unresolved ....
so please this is urgent or I will have to jump browsers and start using chrome .. because we work 14 hours a day 6 (sometimes 7) days a week, to get ready for the launch of our newest venture and we cannot lose that much days on browser related issues ... so please instead of putting me through week long step process .. of do this .. do that .. can you please actually look into the issue from your end .. I use firefox for so many, many years thta I deserve this kind of support .. thnx Robert

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