Since upgrading to FF 4, I have constant crashes (updating graphics drivers did not help). now all my bookmarks are gone. When I try to restore them, I get error message: "Unable to process the backup file".
Since I "upgraded" to FF 4, I have constant crashes (I tried updating my graphics drivers--it did not help) and now all of my bookmarks have disappeared. When I try to restore them, I get this error message "Unable to process the backup file". I have lost years of bookmarks...please help.
I am using Windows XP, SP 3 if that matters.
I am also unable to restore any of the backups of the bookmarks, both automatic backups and two backups that I created manually. Since I was able to restore backups before, and since no changes have occurred to these backup files, the problem must be with Firefox.
Right before my bookmarks disappeared, FF crashed and I accidentally started FF 3.5. When I saw what I did, I ended the Firefox process and started FF 4. That's when all my bookmarks were gone and I discovered I couldn't retrieve any backups. I did note that an add-on was updated when I restarted FF. Maybe that's the problem. Does FF have a Safe mode?
Similar Messages
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I had trouble with WiseStamp and was advised to create a new profile. I did and the WiseStamp issue was resolved. However, I now have no bookmarks on the new profile. I copied the places. file from the old profile to the new one, but with no success. The bookmarks do exist on the old profile. I like having WiseStamp working, but need those multitude of bookmarks more! Any advice greatly appreciated. :)
Did you try to restore from another JSON backup?
You can try to move places.sqlite to another location and only leave that backup file in the bookmarkbackups folder.
See:
* http://kb.mozillazine.org/Profile_folder_-_Firefox
* http://kb.mozillazine.org/Locked_or_damaged_places.sqlite -
I cleaned up my mac and now all my applications are gone. I try to open them and it has a question mark on the app icon. Everything from System prefrences, Everything in itunes, iphoto, preview and mail? Please help
These question marks are on your dock? And you can't open applications from your dock?
If so, try this: Open a new finder window and navigate to the Applications folder in your hard disk. The applications in question should still be in there (the Applications folder). So drag each of the application icons that you want to be available on your dock from the Applications folder onto your dock, one by one. Take each of your question mark icons that are on the dock and drag them off the dock to get rid of them. See if that fixes you up.
Now, if your hard disk no longer has an Applications folder in it, or the Applications folder is empty, you are going to have to reinstall OS 10.6 then do a software update to bring you back up to OS 10.6.8. You may be able to just go to the "optional installs" folder on the installer DVD and maybe all the stock applications are there -- I don't remember and I don't have an installer DVD handy to look. That would be way easier than doing a full blown OS reinstall. Also, as I recall, if OS 10.6 was on the computer when you bought it from the store, I think there should be an "extras" DVD that has a handful of applications that could be reinstalled from it, too. -
I can still see the JSON files on my PC, but I can't figure out why FF4 is not showing my bookmarks.
I think I just resolved my issue. I exited Firefox, then deleted the places.sqlite file then restarted Firefox 4. My bookmarks immediately appeared.
Here's where I got the instructions.
https://support.mozilla.com/en-US/kb/Bookmarks%20not%20saved?s=bookmarks+won%27t+save&as=s -
Hello,
my problem is with importing saved .json backup file in fresh installed firefox 3.6.8? Message "unable to process the backup file", when i choosed option "Restore" from menu "organize your bookmarks" !?
Normally that i followed all instructions from your support site, and that i tried many things, but nothing helped :( !?
my .json file isn't corrupted cause it was saved on another partition before formatting my OS.
Please don't tell me that my bookmarks are lost :( cause i had many important things in that bookmarks, on 100.s pages :( ....
Thanks in advance!
Sincerely,
hoho33"
Can you restore that JSON backup in a new profile?
Did you make sure that it is really a JSON backup and that there is no missing or hidden other file extension?
A JSON backup starts with: {"title":"","id":1,"dateAdded"
A HTML backup starts with: <!DOCTYPE NETSCAPE-Bookmark-file-1>
You can try if you can restore that JSON backup in a new profile.
Create a new profile as a test to check if your current profile is causing the problems
See Basic Troubleshooting: Make a new profile
If that new profile works then you can transfer some files from the old profile to that new profile (be careful not to copy corrupted files)
See http://kb.mozillazine.org/Transferring_data_to_a_new_profile_-_Firefox
Please for administration of this support site, make possibility to quote someone's answer, on this way is dificult to answer somebody who wrote some suggestion!
No, i can't restore JSON backup in new profile, even on fresh installed OS XP SP3, with fresh installation of latest version of firefox!
MAN I TOLD YOU 10X IT'S 200 % JSON BACKUP FILE!!! I'M NOT IN IT FROM YESTERDAY, I WORK IN IT 12 YEARS!!!
I tried restoring json backup in new profile, but nothing, i couldn't restore, cause that stupid error from screen shot which i posted again appears !
Man i'm not totally noob i repeat 2nd time here, and normally that i know to create new profile, and that i tried that, but that didn't help!
I can't believe that FIREFOX has not good support team, and doesn't care for yours users, this will not give me more reason to use in future firefox
like borwser, if i don't have good support, and when i have problem like this, to loose all my very important bookmarks and passwords on them, and
firefox support won't to help me to solve my problem!
If somebody from firefox support team read this, i can give you Remote desktop access to my computer to try solve this problem, like other serious company
like HP, Dell , etc. give remote desktop support to their users!
Corel are you from firefox support team? Please don't write same suggestions, cause i know to read, and i understand well if you write once some suggestion!
Greetzz -
When I try to restore my bookmarks I get the message "Unable to process the backup file."
I lost my bookmarks and when I try to restore them I can see the backup files in the restore window but when I try to restore my bookmarks I get the message "Unable to process the backup file." Can you assist? Thanks
Some added toolbar and anti-virus add-ons are known to cause
Firefox issues. '''Disable All of them.'''
After the above. Restart Firefox. Then try again.
If you still can't restore one of the files, try another one.
These can't get your data back, but will help in the future.
These add-ons can be a great help by backing up and restoring Firefox
'''[https://addons.mozilla.org/en-US/firefox/addon/febe/ FEBE (Firefox Environment Backup Extension)]''' {web link}
FEBE allows you to quickly and easily backup your
Firefox extensions, history, passwords, and more.
In fact, it goes beyond just backing up -- It will actually rebuild
your saved files individually into installable .xpi files.
It will also make backup of files that you choose.
'''[https://addons.mozilla.org/en-US/firefox/addon/opie/ OPIE]''' {web link}
Import/Export extension preferences -
I just want to download Firefox 3.6 again
I downloaded Firefox 4 onto my PowerPC G4, 1.67GHz running Mac OSX 10.5.6. When I try to open it I get error message You cannot open the application “Firefox” because it is not supported on this architecture.Use Tony's suggestion. I am running it right now and it is awesome. I love Mozilla but they basically screwed all of those older Macs over. Come on Mozilla. These Macs still work, and there are plenty of people with them out there.
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I was in the midst of a Firefox session w/two windows open. Nothing special about the sites. No fancy javascripts or anything. When I closed the second window and opened the "History, Show all History" pull-down, the Library screen had no data in it.
I looked for the Bookmarks.html file in my profile and it is missing. I tried renaming an old .bak file from a couple years ago and I can open it as a file and see the text of it displayed but Firefox will not recognize it as and open it as the Backups file.
Following the directions already posted - using "History, Show all History" then the "Import and Backup, Restore" process - allows Firefox to see all the backups, but trying to restore from any of them yields the "Unable to process the backup file" error message.
I have re-started my machine from a cold start - twice now.The file that stores bookmarks is probably damaged, for details on how to fix that see http://kb.mozillazine.org/Unable_to_process_the_backup_file_-_Firefox
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My current version is 6.0.2. A box appeared a few days ago informing me of an update to 7 (x?). I declined for the time being.
Then a Start Page just showed up missing the bookmark tool bar. I tried to import a bar from another browser. Nothing showed up. Then, I went to "Help". First, I clicked on "About Firefox" where I was informed of an update. This time, I tried it. When I clicked on "Apply Update", I received a message; 'Update could not be installed" despite there being no other Firefox browsers running.
I went back to "Help" and clicked on "Firefox Help". A page came up with the URL in place, but the page would not load ("Cannot find server at support.mozilla.com"). After several clicks on "Try Again" with the same result, I copied the URL and pasted it into a different browser, from which I am now working.
Before sending this question, I tried the two procedures ("Manual Backup" and "Restoring From Backup") found on Bookmarks/Show All Bookmarks/Import And Backup/Restore, using both "stored backups" from Mozilla's Profile folder and "Choose a file", as well as Bookmarks/Show ... /Backup. In each case, the response was, "Unable to process the backup file".
I had previously tried another method I found on Google which involved copying and saving a Mozilla backup file (this is the file I used in the procedure above - "Choose a File") found in the C:/Documents And Settings/.../Profile Folder, then renaming the original file "backup.HTML" and saving it in a folder one level up from its original location. The Bookmark bar was to show up after shutting down and reopening Mozilla - it never happened. I replaced the original backup file.
It occurred to me to locate the Bookmark File for this browser (Chrome) and using it in the "Choose a File" method, referred to above. But there is no extension included in the file name, and I was afraid to try it.
I'm out of ideas. Is there something else to try?Check that the Bookmarks Toolbar is visible and that the "Bookmarks Toolbar items" is still placed on the Bookmarks Toolbar.
If the menu bar is hidden then press F10 or hold down the Alt key, that should make the "Menu Bar" appear.
Make sure that toolbars like the "Navigation Toolbar" and the "Bookmarks Toolbar" are visible: "View > Toolbars"
* Open the Customize window via "View > Toolbars > Customize" or via "Firefox > Options > Toolbar Layout" (Linux, Windows)
* Check that the "Bookmarks Toolbar items" is on the Bookmarks Toolbar
* If the "Bookmarks Toolbar items" is not on the Bookmarks Toolbar then drag it back from the toolbar palette in the customize window to the Bookmarks Toolbar
* If you do not see the "Bookmarks Toolbar items" or other items that are missing in the toolbar palette or on a toolbar then click the "Restore Default Set" button
See also:
*http://kb.mozillazine.org/Uninstalling_add-ons
*http://kb.mozillazine.org/Uninstalling_toolbars -
<blockquote>Locking duplicate thread.<br>
Please continue here: [[/questions/887204]]</blockquote>
I've usd RecMyFile to recover .JSON file but I get "Unable to process the backup file" be like Unknown format
like this > http://goo.gl/pHTkr < Please help me PleaseAll worked very well - this is a good solution. The key was finding the Profiles in my Users folder.
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All bookmarks went missing after running WinCleaner OneClick version 11.4.2, but that has never happened before. Cannot create new bookmarks and if I try to restore the bookmarks from a backup , the pop-up window says "Unable to Process the Backup File". I tried uninstalling and reinstalling Firefox and I tried restarting the computer - neither helped. I'm running Windows XP Professional 2002 service pack 3. Any suggestions?
Found a corrupt places file, deleted all the rest and renamed the corrupt file to be the only places file but I still had no bookmarks or bookmark functionality. I resigned myself to a complete uninstall of Firefox, including all personalization, etc. then reinstalled Firefox and I am now rebuilding my bookmarks list. Thank you much for the quick reply and trying to help! If I use WinCleaner OneClick again I'll be sure to back up my bookmarks.
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I have recently started downloading video files. I
have downloaded a season of a tv show. The season had
9 episodes. Three downloaded fine and the other 6
will not. When i try to download them i get a message
saying error
-34 The disk you are attempting to use is full.
Remove files and empty recycle bin to create space. I
dont understand why it keeps doing this. I have lots
of space on itunes and my computer is not full
either.What can i do? How can i prevent this? Is
there a problem with my computer? Thank you!have a look at this support article.
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When I try to reformat there is an error message about configurations with the pointing device
When I try to reformat there is an error message about configurations with the pointing device
I am not sure I am on the correct section in the support area for Lenovo.
I had a mouse issue. It was unable to read the mouse. Now the mouse is working and it is initialized.
I have no idea why.
There is an error message saying that I should press F 1or F2. I pressed down F 1 and I tried to work with it and I enabled the mouse or I tried. The mouse is working fine but the computer will not recover completely the way it used to.
It is very confusing. When I shut down and restart there is an message that was not there before about the pointing device. Also the recovering operation never asked me for disks. Now it is doing that. I have disks but this is all confusing. I just want the computer to be the way it was. It is working fine except for booting up and the messages.Hi marissa, welcome to the forums,
you may or may not be in the right place, but it would certainly help members to help you if you could post exactly which Lenovo system; notebook / computer, you have and which operating system is installed on it.
Thanks in advance
Andy ______________________________________
Please remember to come back and mark the post that you feel solved your question as the solution, it earns the member + points
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