Since upgrading to yosemite my sky email account won't work on my mac although it works on my iPad

since upgrading to yosemite my sky email account won't work on my mac although it works on my iPad

Mail troubleshooting - Yosemite
What does Mail/Window/Connection Doctor Show? If the server is red, select it and look at the Show Details box.
Troubleshooting sending and receiving email messages
Troubleshooting sending email messages

Similar Messages

  • Since upgrading to Yosemite, my wired keyboard sometimes won't type

    Using MacBook Pro and 27 inch thunderbolt monitor.  Since upgrading to Yosemite, my wired keyboard sometimes won't type.  Have to restart to get it to work.  Getting more frequent.  Help?

    Hi dcfrogs,
    I'm sorry to hear you are having this issue since the update. If you continue to have intermittent but persistent issues with your wired keyboard, you may find the troubleshooting and isolation steps outlined in the following article helpful:
    One or more keys on the keyboard do not respond - Apple Support
    Regards,
    - Brenden

  • Since upgrading to Yosemite my old email address is showing in the middle of my screen and I can't remove it.

    Since upgrading to Yosemite on my iMac I have my old email showing in a small grey box in the middle of my screen. I don't know how to remove it.

    The address has now gone - all I needed was another restart. But it did take two attempts. Thanks for your interest. Have also found that the iMac is slower at the moment. Goodness only knows what else I will find when I restart other progs.

  • Since upgrade to yosemite aperture 3.4.5 won't work

    I have 'upgraded' to yosemite.
    Aperture 3.4.5 won't work this version of OS X.
    Help.
    Do i have to buy new version of aperture? Will Nik software work?

    Sadly as i had suspected, i had to use option 4 and pay for the upgrade.
    Try to contact Apple Support again - you should not have to pay for an incremental update.
    Contact the AppStore Support and request a refund. You will need to provide a proof op purchase of Aperture and insist to talk to the manager.
    Use this link: http://www.apple.com/support/mac/app-store/contact/
    Apple sent redeem codes for Aperture 3.6 to several users who had bought the version on disks, if they could provide a serial number, so they could download the update for free.  See for example this discussion: (The post marked as the solution)
    Re: Aperture update not possible after update to Yosemite
    It is really unfortunate you missed the window of opportunity with Mavericks MacOS X 10.9.5, when the update was easy.

  • Since upgrading to Yosemite I can no longer receive e-mail on my Mac or Macbook air but can on my I-pad. Is there a fix in the works?

    My I-mac and Macbook air will not receive e-mail since installing Yosemite  but I can still get e-mail on my I-pad. I have verified with my ISP that everything is working correctly on their end. Message by Inbox says Mail cannot send password securely to the server. Any fixes?

    Hi olejim51,
    Thanks for visiting Apple Support Communities.
    It sounds like you're not able to connect to your ISPs mail server on your iMac or MacBook Air.
    There could be several causes of the error message you're seeing. I would start with the steps in the "Mail Connection Doctor shows one or more red dots in the account Status column" section of this article to troubleshoot the message:
    OS X Mail: Troubleshooting sending and receiving email messages
    This article contains a variety of steps that can help resolve an issue like the one you're seeing.
    All the best,
    Jeremy

  • Why can't i email a document from pages since upgrading to yosemite

    since upgrading to yosemite i cannot email a document from pages.  the "send via email" won't highlight and nothing happens

    The Send a Copy option is only in Pages v5.5.1 on Yosemite, and is accessible from the Share toolbar item on the document window. In your case, with Pages ’09 v4.3, as I mentioned, the Menu > Share > Send via Email items are inoperable with Yosemitie.
    You workaround is to use the Menu > Share > Export > PDF… option, or the File > Export > PDF… option — and then drag/drop the PDF from disk onto your Mail message body after the content. Or, you can use the paper-clip icon in the Mail Compose toolbar to attach the PDF. The PDF will appear as a page in your email. Right-click (two-finger tap) on this image, and from the contextual menu — select icon view.
    Yes, it subverts set behavior patterns. Apple isn't concerned with end-of-life application compatibility with future OS X versions.

  • All emails from aug2014 to present are gone since upgrading to Yosemite

    Since upgrading to Yosemite, all my emails from aug2014 to present are gone from Mail.  Help!

    It seems very unlikely that the upgrade would actually have deleted files. Mail is stored in <yourusername>/LibraryMail.
    Exit Mail (Cmd-Q).
    Go to that folder (in Finder, hold the option key while clicking the Go menu item to reveal the Library) and make a copy of all the subfolders somewhere (just in case).
    Reopen Mail, go to the offending mailbox (Inbox, I guess) and do Mailbox, Rebuild. Cross fingers; wait a few minutes.
    Another route is to (having made the copy above and closed Mail) to go to the Maildata subfolder in /Library/Mail and trash the Envelope files.
    Hope this helps.
    If possible, see if you can switch to Imap - then at least your server will retain copies of all the messages

  • Can't receive e-mails from my sky account since upgrading to yosemite.

    Can't receive e-mails since upgrading to yosemite, but can send them.
    Any tips warmly received.

    Hi LukeJen1,
    If you are having an issue with receiving email from one account on your iMac, I would suggest that you troubleshoot using the steps in this article - 
    Mail (Yosemite): If you can’t receive messages
    Thanks for using Apple Support Communities.
    Best,
    Brett L 

  • Since upgrading to Yosemite three days ago I cannot send/receive emails. Can anyone help please?

    Since upgrading to Yosemite three days ago I cannot send/receive emails. Can anyone help please?

    I would try to reset all the settings in Mail, Preferences, Accounts (outgoing and incoming servers) according to your mail providers specs.

  • Since upgrading to Yosemite I am unable to empty my trash in email

    Since upgrading to Yosemite, I am unable to empty my trash in emails

    Since upgrading to Yosemite, I am unable to empty my trash in emails

  • Slow since upgrading to yosemite

    Hello I'm a new mac user and need some info.
    I noticed that my mac is a bit slower since upgrading to Yosemite.
    I get to see many times when opening an app the spinning colourful ball.
    I did an etrecheck since i read on an over discussion that this might help resolving my problem.
    Thank you
    Problem description:
    Slow since upgrading to Yosemite
    EtreCheck version: 2.1.8 (121)
    Report generated March 28, 2015 at 3:10:32 PM GMT+2
    Download EtreCheck from http://etresoft.com/etrecheck
    Click the [Click for support] links for help with non-Apple products.
    Click the [Click for details] links for more information about that line.
    Hardware Information: ℹ️
        iMac (21.5-inch, Late 2012) (Technical Specifications)
        iMac - model: iMac13,1
        1 2.7 GHz Intel Core i5 CPU: 4-core
        8 GB RAM Upgradeable
            BANK 0/DIMM0
                4 GB DDR3 1600 MHz ok
            BANK 1/DIMM0
                4 GB DDR3 1600 MHz ok
        Bluetooth: Good - Handoff/Airdrop2 supported
        Wireless:  en1: 802.11 a/b/g/n
    Video Information: ℹ️
        NVIDIA GeForce GT 640M - VRAM: 512 MB
            iMac 1920 x 1080
    System Software: ℹ️
        OS X 10.10.2 (14C1514) - Time since boot: 0:21:45
    Disk Information: ℹ️
        APPLE HDD HTS541010A9E662 disk0 : (1 TB)
            EFI (disk0s1) <not mounted> : 210 MB
            Macintosh HD (disk0s2) / : 999.35 GB (793.45 GB free)
            Recovery HD (disk0s3) <not mounted>  [Recovery]: 650 MB
    USB Information: ℹ️
        Apple Inc. FaceTime HD Camera (Built-in)
        Apple Inc. BRCM20702 Hub
            Apple Inc. Bluetooth USB Host Controller
    Thunderbolt Information: ℹ️
        Apple Inc. thunderbolt_bus
    Configuration files: ℹ️
        /etc/hosts - Count: 43
    Gatekeeper: ℹ️
        Mac App Store and identified developers
    Launch Agents: ℹ️
        [not loaded]    com.adobe.AAM.Updater-1.0.plist [Click for support]
    Launch Daemons: ℹ️
        [loaded]    com.adobe.fpsaud.plist [Click for support]
        [loaded]    com.adobe.SwitchBoard.plist [Click for support]
    User Launch Agents: ℹ️
        [loaded]    com.adobe.AAM.Updater-1.0.plist [Click for support]
    User Login Items: ℹ️
        iTunesHelper    Application  (/Applications/iTunes.app/Contents/MacOS/iTunesHelper.app)
        uTorrent    UNKNOWN  (missing value)
        Dropbox    UNKNOWN  (missing value)
    Internet Plug-ins: ℹ️
        FlashPlayer-10.6: Version: 17.0.0.134 - SDK 10.6 [Click for support]
        Flash Player: Version: 17.0.0.134 - SDK 10.6 [Click for support]
        QuickTime Plugin: Version: 7.7.3
        Default Browser: Version: 600 - SDK 10.10
    3rd Party Preference Panes: ℹ️
        Flash Player  [Click for support]
        Growl  [Click for support]
    Time Machine: ℹ️
        Time Machine not configured!
    Top Processes by CPU: ℹ️
             1%    WindowServer
             0%    fontd
             0%    com.apple.WebKit.WebContent
             0%    AppleSpell
             0%    dpd
    Top Processes by Memory: ℹ️
        283 MB    com.apple.WebKit.WebContent
        120 MB    mds_stores
        112 MB    Safari
        77 MB    Finder
        60 MB    WindowServer
    Virtual Memory Information: ℹ️
        5.60 GB    Free RAM
        1.71 GB    Active RAM
        477 MB    Inactive RAM
        795 MB    Wired RAM
        1.15 GB    Page-ins
        0 B    Page-outs
    Diagnostics Information: ℹ️
        Mar 28, 2015, 02:48:11 PM    Self test - passed
        Mar 26, 2015, 10:11:19 PM    /Library/Logs/DiagnosticReports/Loader_2015-03-26-221119_[redacted].cpu_resourc e.diag [Click for details]

    When you see a beachball cursor or the slowness is especially bad, note the exact time: hour, minute, second.  
    These instructions must be carried out as an administrator. If you have only one user account, you are the administrator.
    Launch the Console application in any of the following ways:
    ☞ Enter the first few letters of its name into a Spotlight search. Select it in the results (it should be at the top.)
    ☞ In the Finder, select Go ▹ Utilities from the menu bar, or press the key combination shift-command-U. The application is in the folder that opens.
    ☞ Open LaunchPad and start typing the name.
    The title of the Console window should be All Messages. If it isn't, select
              SYSTEM LOG QUERIES ▹ All Messages
    from the log list on the left. If you don't see that list, select
              View ▹ Show Log List
    from the menu bar at the top of the screen.
    Each message in the log begins with the date and time when it was entered. Scroll back to the time you noted above.
    Select the messages entered from then until the end of the episode, or until they start to repeat, whichever comes first.
    Copy the messages to the Clipboard by pressing the key combination command-C. Paste into a reply to this message by pressing command-V.
    The log contains a vast amount of information, almost all of it useless for solving any particular problem. When posting a log extract, be selective. A few dozen lines are almost always more than enough.
    Please don't indiscriminately dump thousands of lines from the log into this discussion.
    Please don't post screenshots of log messages—post the text.
    Some private information, such as your name, may appear in the log. Anonymize before posting.

  • Computer randomly shuts down/Very unstable since upgrade to yosemite

    Since upgrading to yosemite my computer has become very unstable.
    For anyone that can help with what may be causing this issue I would really
    appreciate it. As for "Adobe" being a possible cause, how can I determine
    which Adobe program and related files are the culprit?
    Thank you very much to anyone who offer's their support and help.
    EtreCheck version: 2.1.8 (121)
    Report generated February 10, 2015 at 12:59:00 PM MST
    Download EtreCheck from http://etresoft.com/etrecheck
    Click the [Click for support] links for help with non-Apple products.
    Click the [Click for details] links for more information about that line.
    Hardware Information: ℹ️
        MacBook Pro (13-inch, Early 2011) (Technical Specifications)
        MacBook Pro - model: MacBookPro8,1
        1 2.3 GHz Intel Core i5 CPU: 2-core
        4 GB RAM Upgradeable
            BANK 0/DIMM0
                2 GB DDR3 1333 MHz ok
            BANK 1/DIMM0
                2 GB DDR3 1333 MHz ok
        Bluetooth: Old - Handoff/Airdrop2 not supported
        Wireless:  en1: 802.11 a/b/g/n
        Battery Health: Normal - Cycle count 209
    Video Information: ℹ️
        Intel HD Graphics 3000 - VRAM: 384 MB
            Color LCD 1280 x 800
    System Software: ℹ️
        OS X 10.10.2 (14C109) - Time since boot: 0:9:57
    Disk Information: ℹ️
        Hitachi HTS545032B9A302 disk0 : (320.07 GB)
            EFI (disk0s1) <not mounted> : 210 MB
            Recovery HD (disk0s3) <not mounted>  [Recovery]: 650 MB
            Macintosh HD (disk1) / : 318.84 GB (62.33 GB free)
                Core Storage: disk0s2 319.21 GB Online
        MATSHITADVD-R   UJ-8A8
    USB Information: ℹ️
        Apple Computer, Inc. IR Receiver
        Apple Inc. FaceTime HD Camera (Built-in)
        Apple Inc. BRCM2070 Hub
            Apple Inc. Bluetooth USB Host Controller
        Apple Inc. Apple Internal Keyboard / Trackpad
    Thunderbolt Information: ℹ️
        Apple Inc. thunderbolt_bus
    Configuration files: ℹ️
        /etc/hosts - Count: 15
    Gatekeeper: ℹ️
        Mac App Store and identified developers
    Kernel Extensions: ℹ️
            /Library/Application Support/Roxio
        [not loaded]    com.roxio.TDIXController (1.7) [Click for support]
            /System/Library/Extensions
        [loaded]    com.manycamllc.driver.ManyCamDriver (0.0.9 - SDK 10.5) [Click for support]
        [not loaded]    com.paceap.kext.PACESupport (5.4) [Click for support]
        [not loaded]    com.paceap.kext.PACESupport2 (5.4) [Click for support]
        [loaded]    com.rim.driver.BlackBerryUSBDriverInt (0.0.74) [Click for support]
        [not loaded]    com.rim.driver.BlackBerryUSBDriverVSP (0.0.74) [Click for support]
        [not loaded]    com.symantec.kext.ips (1.3.1f6) [Click for support]
    Launch Agents: ℹ️
        [not loaded]    com.adobe.AAM.Updater-1.0.plist [Click for support]
        [not loaded]    com.adobe.CS5ServiceManager.plist [Click for support]
        [not loaded]    com.epson.eventmanager.agent.plist [Click for support]
        [loaded]    com.google.keystone.agent.plist [Click for support]
        [not loaded]    com.rim.BBAlbumArtCacher.plist [Click for support]
    Launch Daemons: ℹ️
        [loaded]    com.adobe.fpsaud.plist [Click for support]
        [loaded]    com.adobe.SwitchBoard.plist [Click for support]
        [loaded]    com.google.keystone.daemon.plist [Click for support]
        [loaded]    com.macpaw.CleanMyMac2.Agent.plist [Click for support]
        [loaded]    com.microsoft.office.licensing.helper.plist [Click for support]
        [failed]    com.parallels.mobile.kextloader.launchdaemon.plist [Click for support]
        [running]    com.rim.BBDaemon.plist [Click for support]
        [running]    com.smithmicro.schedulerdaemon.plist [Click for support]
    User Launch Agents: ℹ️
        [loaded]    com.adobe.AAM.Updater-1.0.plist [Click for support]
        [failed]    com.avast.home.userinit.plist [Click for support]
        [loaded]    com.divx.agent.postinstall.plist [Click for support]
        [not loaded]    com.facebook.videochat.[redacted].plist [Click for support]
        [loaded]    com.macpaw.CleanMyMac2Helper.scheduledScan.plist [Click for support]
        [loaded]    com.macpaw.CleanMyMac2Helper.trashWatcher.plist [Click for support]
        [not loaded]    com.smithmicro.cleaning.schedulermailer.plist [Click for support]
    User Login Items: ℹ️
        Google Chrome    Application Hidden (/Applications/Google Chrome.app)
        BlackBerry Device Manager    Application  (/Library/Application Support/BlackBerry/BlackBerry Device Manager.app)
    Internet Plug-ins: ℹ️
        FlashPlayer-10.6: Version: 16.0.0.305 - SDK 10.6 [Click for support]
        Default Browser: Version: 600 - SDK 10.10
        Flash Player: Version: 16.0.0.305 - SDK 10.6 [Click for support]
        QuickTime Plugin: Version: 7.7.3
        DivXBrowserPlugin: Version: 2.2 [Click for support]
        o1dbrowserplugin: Version: 5.40.2.0 - SDK 10.8 [Click for support]
        Google Earth Web Plug-in: Version: 7.1 [Click for support]
        googletalkbrowserplugin: Version: 5.40.2.0 - SDK 10.8 [Click for support]
        JavaAppletPlugin: Version: 15.0.0 - SDK 10.10 Check version
    Safari Extensions: ℹ️
        Open in Internet Explorer
        DivX Plus Web Player HTML5 <video>
    3rd Party Preference Panes: ℹ️
        Flash Player  [Click for support]
    Time Machine: ℹ️
        Skip System Files: NO
        Mobile backups: ON
        Auto backup: YES
        Volumes being backed up:
            Macintosh HD: Disk size: 318.84 GB Disk used: 256.51 GB
        Destinations:
            Data [Network]
            Total size: 3.00 TB
            Total number of backups: 30
            Oldest backup: 2014-12-22 10:14:08 +0000
            Last backup: 2015-02-10 02:49:48 +0000
            Size of backup disk: Excellent
                Backup size 3.00 TB > (Disk size 318.84 GB X 3)
    Top Processes by CPU: ℹ️
             7%    WindowServer
             1%    Google Chrome
             0%    opendirectoryd
    Top Processes by Memory: ℹ️
        129 MB    Google Chrome
        103 MB    Safari
        90 MB    WindowServer
        73 MB    Spotlight
        64 MB    Finder
    Virtual Memory Information: ℹ️
        81 MB    Free RAM
        1.50 GB    Active RAM
        1.41 GB    Inactive RAM
        1.05 GB    Wired RAM
        1.66 GB    Page-ins
        21 MB    Page-outs
    Diagnostics Information: ℹ️
        Feb 10, 2015, 12:42:48 PM    Self test - passed
        Feb 9, 2015, 05:23:10 PM    /Library/Logs/DiagnosticReports/mdworker_2015-02-09-172310_[redacted].crash

    A number of problems exist including the likelihood of system corruption as a result of using CleanMyMac.
    It is not reasonable to expect a Mac to operate normally after using CleanMyMac. Like many ill-conceived "cleaning" utilities, it is capable of corrupting a Mac to the point that erasing it completely is the only practicable means of recovery. CleanMyMac is not the only example; it is merely popular due to marketing strategies that are as effective as they are intrusive.
    There is no practicable way to reverse the effects of having used CleanMyMac2 other than to reinstall all affected files from backups or their original sources. Its developer's uninstallation instructions are ineffective despite their recent claims to the contrary. Only MacPaw, its developer, can know the reason for that, but I can think of two possibilities: either they are purposefully leaving components behind for reasons known only to them, or they simply don't know what they're doing. Neither one of those possibilities is particularly comforting for the user.
    Reinstalling OS X alone will have no effect on either removing CleanMyMac or reversing the damage it is capable of inflicting upon a system.
    Besides CleanMyMac2, garbage "cleaning" and "anti-virus" software exists, specifically "Avast", "Smith Micro", and "Symantec / Norton". Those products should not be installed on any Mac, because they convey no benefit and are only capable of creating or contributing to problems.
    In addition, that Mac's Hosts file appears to have been modified. Fixing a modified Hosts file requires specific instructions. Apple Support Communities contributor and EtreCheck author etresoft recently added a User Tip discussing that concern, and how to correct it: Fixing a hacked /etc/hosts file
    The recovery procedure that follows will obviate the need to correct all those separate problems and is likely to require the least amount of your time and interaction.
    Follow the applicable recovery procedure below:
    If you have a backup that you created prior to using CleanMyMac, now is the time to use it. For Time Machine, boot OS X Recovery, and at the Mac OS X Utilities screen, choose Restore from Time Machine Backup. Choose a date preceding the installation of CleanMyMac.
    If you do not have a backup that predates the use of CleanMyMac, create one now. To do that read Mac Basics: Time Machine backs up your Mac.
    The recovery procedure will require that you erase the Mac using OS X Recovery, and then create a new user whose contents will be empty. You will then be able to use Setup Assistant to migrate your essential documents including photos, music, work products and other essential files.
    When doing so, select only your previous User account and do not select "Applications", "Computer and Network Settings" or "Other files and folders". De-select those choices.
    Subsequent to using Setup Assistant, you will need to reinstall the essential software you may require, once again remembering to install software only from their original sources, and omitting all non-essential software.
    To erase and install Yosemite read: OS X Yosemite: Erase and reinstall OS X
    To migrate your essential documents read: OS X Yosemite: Transfer your info from a computer or storage device and follow the procedure under Transfer info from a Time Machine backup or other storage device.

  • Since upgrading to Yosemite, when I hit either apostrophe or quotation key in Apple Mail , that starts new paragraph

    Since upgrading to Yosemite, when I hit either apostrophe or quotation key in Apple Mail, that starts new paragraph like I am hitting the return/enter key right next to the key I am hitting.
    I've eliminated the possibility that I suffer from fat finger syndrome by ruling out the issue in other apps like Pages/Word (apostrophe/quotation works fine).  This is only happening in Apple Mail.  Example: [ Can't ] appears as [ Can' ] with [ t ] as the start of a new paragraph.  I use an Apple wireless keyboard, so I also tried using an Apple keyboard connected by USB port.  Still have the same issue in Apple Mail, but not in other apps.
    Any idea what this is?

    Update.
    This only happens when I am typing above my signature information or replying to an email when the body of the email I am responding to included.  Does not happen when I am typing a blank email.
    Thanks,

  • Is anyone having problems with apple mail since upgrading to Yosemite?

    MacBook Pro 15", mid 2012 running Yosemite 10.10.1 - ever since upgrading to Yosemite, I have a problem with Apple Mail which is that the from address persists on my screen after I close the email.  I have to quit mail and sometimes even restart to get rid of it.  Has anyone else experienced this?  Any ideas? 

    No, I mean it lingers when I close the email. What I've discovered since I posted earlier is that if I reopen the email and hover over the address  in the actual email the one that is persisting goes away.  Thank goodness, because it is very annoying. I am wondering if it is somehow intentional in the SW. Thank you for asking. 

  • My MacBook is running very slowly since upgrading to Yosemite

    My MacBook is running very slowly since upgrading to Yosemite I have lots of room on my hard disc.  All applications are working but very slowly.  Help!

    When the slowness is especially bad, note the exact time: hour, minute, second.  
    These instructions must be carried out as an administrator. If you have only one user account, you are the administrator.
    Launch the Console application in any of the following ways:
    ☞ Enter the first few letters of its name into a Spotlight search. Select it in the results (it should be at the top.)
    ☞ In the Finder, select Go ▹ Utilities from the menu bar, or press the key combination shift-command-U. The application is in the folder that opens.
    ☞ Open LaunchPad and start typing the name.
    The title of the Console window should be All Messages. If it isn't, select
              SYSTEM LOG QUERIES ▹ All Messages
    from the log list on the left. If you don't see that list, select
              View ▹ Show Log List
    from the menu bar at the top of the screen.
    Each message in the log begins with the date and time when it was entered. Scroll back to the time you noted above.
    Select the messages entered from then until the end of the episode, or until they start to repeat, whichever comes first.
    Copy the messages to the Clipboard by pressing the key combination command-C. Paste into a reply to this message by pressing command-V.
    The log contains a vast amount of information, almost all of it useless for solving any particular problem. When posting a log extract, be selective. A few dozen lines are almost always more than enough.
    Please don't indiscriminately dump thousands of lines from the log into this discussion.
    Please don't post screenshots of log messages—post the text.
    Some private information, such as your name, may appear in the log. Anonymize before posting.

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