Single Vertical Line When Using ADF for Scan or Copy on HP Officejet Pro 8600

HP Officejet Pro 8600 Premium Printer (CN577A)
OS: MS 7 64 bit
When using the ADF for my CN577A HP Officejet Pro 8600 Premium printer, I get a single vertical line on the document that is produced. This occurs when copying or scanning, both in black and white, and in color. If I scan or copy using the glass, I don't get the vertical line.
I already tried the troubleshooting. I unplugged the printer, left it without power for several minutes; that didn't correct the problem. Next, I cleaned the rollers and the glass; I still get the vertical line, but only when using the ADF.
My firmware version used is current (CLP1CN1150CR).
What should I check next?
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The ADF uses its own glass area on the scanner bed, it is the narrow (about 1" wide) strip on the left. Cleaning this area should resolve the issue. A single small spot would cause the issue you are seeing.
Bob Headrick, HP Expert
I am not an employee of HP, I am a volunteer posting here on my own time.
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Re: how do i scan documents with my hp officejet pro 8600. Thank you

salmonchas3r wrote:
could someone please tell me how to scan documents with my hp officejet pro 8600? Thanks.
salmonchas3r wrote:
could someone please tell me how to scan documents with my hp officejet pro 8600? Thanks.

Hello Jaelyn,
Welcome to the HP Support forums. I gather that you would like to learn how to scan using your Officejet Pro 8600 printer.
You didn’t indicate which operating system you are using so I have included all the How To Scan documents for you.
How to Scan: From the Control Panel
How to Scan: OS X v10.6
How to Scan: OS X v10.7
How to Scan: OS X v10.8
How to Scan: OS X v10.9
How to Scan: Windows XP
How to Scan: Windows Vista
How to Scan: Windows 7
How to Scan: Windows 8
How to Scan: Windows RT or Windows 8 on a Tablet
How to Scan: From a Mobile Device
Happy Scanning!
Regards,
Happytohelp01
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How do i scan documents with my hp officejet pro 8600

could someone please tell me how to scan documents with my hp officejet pro 8600? Thanks.
This question was solved.
View Solution.

I understand you are looking to scan. I would take a look at this document.
Let me know if this helps.

Scan To network folder - HP officejet pro 8600 cannot connect.

Good morning,
For the last week or so, My officejet pro 8600 has been giving me the error
"Cannot connect to \\REDACTED\Public\Scans. Make sure the remote computer is turned on."
It will correct itself if we restart the computer/printer in question. but this only solves the issue for approx 6-7 hours.
Things i have done to attempt to fix this.
Set a static ip address for both the computer in question and the printer itself.
updated the IP address using the HP tool.
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re-setup the network feature on the printer itself.
however now i am at a loss.
Any help would be great.

Hi @Prophet1986,
Welcome to the HP Forums!
I understand that you cannot connect in order to scan to your network folder with your HP Officejet 8600. I am sorry to hear this, but I am happy to help!
Are you able to make copies? Setting Up the Printer to Print and Copy from Tray 1 and Tray 2.
Are you connected wirelessly? Or with an Ethernet cable?
Also, what operating system are you using? Windows or Mac? What version? If you do not know the Operating System you are using, please visit this website. Whatsmyos.
In the meantime, please try the following:
Make sure the printer's power cable is plugged directly into the wall outlet, not a surge protector. Issues when Connected to an Uninterruptible Power Supply/Power Strip/Surge Protector. This applies to Inkjet printers as well.
Firmware update. Getting Printer Updates for HP Officejet Pro 8600 (N911), Officejet 6600 (H711) and Officejet 6700 P....
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Printer Does Not Maintain Wireless Connection. (This guide will help you maintain the connection, if you are wireless).
Hope this information is helpful, and hope to hear from you soon!
RnRMusicMan
I work on behalf of HP
Please click “Accept as Solution ” if you feel my post solved your issue, it will help others find the solution.
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Unable to Completely Scan Legal Size Documents with Officejet Pro 8600 Plus

I am trying scan legal sized documents on my new Officejet Pro 8600 Plus. I have reviewed the forums, and this has been a recurring problem in the past (see link--- http://h30434.www3.hp.com/t5/Scanning-Faxing-and-Copying/Scanning-Legal-Size-Documents/m-p/35416#M14... ), but does not appear to be resolved. Whether I use the document feeder or the glass, the document is cut off at the bottom, and appears to be stopping at the 'A4' size, vs. legal. I cannot locate any setting on the scanner itself, or in the HP Utility software to change this, or even to be able to identify the current setting, if it is one.
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Can anyone identify what's going on here and how to correct it?
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This question was solved.
View Solution.

Hello,
Please try the following steps:
1. Open the HP Utility and select your device.
2. From Scan Settings open the "Scan to Computer".
3. Click the "Scan Tasks" tab.
4. Select the Scan Shortcut used to scan, then click Edit.
5. In the section of Scan from an HP Device click on the blue triangle to enlarge the menu.
6. From the enlarged menu now open the drop-down menu next to Crop To and set as None.
7. Click OK and try scanning again.
Please let me know of any change,
Shlomi
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Thanks in advance.

The ADF uses its own glass area on the scanner bed, it is the narrow (about 1" wide) strip on the left. Cleaning this area should resolve the issue. A single small spot would cause the issue you are seeing.
Bob Headrick, HP Expert
I am not an employee of HP, I am a volunteer posting here on my own time.
If your problem is solved please click the "Accept as Solution" button ------------V
If my answer was helpful please click the "Thumbs Up" to say "Thank You"--V

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Hey dutch55,
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Wait 30 seconds
Plug router back up and wait for it to completely power up
Restart PC
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-------------How do I give Kudos? | How do I mark a post as Solved? --------------------------------------------------------
I am not an HP employee.

Cannot scan or copy with HP OfficeJet Pro X476dw MFP

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Hi,
I suggest reading this post and following the same instructions provided orginally, as this is the Consumer Forums!
http://h30434.www3.hp.com/t5/Printing-Issues-Troubleshooting/Printhead-issues-with-HP-Officejet-Pro-...
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facman
I am linking you to an HP Support document titled “Uninstalling the Printer Software” below. I am also providing you the link to the HP software for your printer titled “HP Officejet Pro Full Feature Software and Driver - Mac OS X 10.6, OS X 10.7, OS X 10.8” below as well.
Follow the first document and uninstall the software. Reboot the computer than download and install the linked software. This should resolve your issue.
Uninstalling the Printer Software
http://h10025.www1.hp.com/ewfrf/wc/document?cc=us&lc=en&docname=c02259020
HP Officejet Pro Full Feature Software and Driver - Mac OS X 10.6, OS X 10.7, OS X 10.8
http://ftp.hp.com/pub/softlib/software12/COL44234/mp-107214-1/Officejet-Pro-8600_v12.23.0.dmg
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Dunidar
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HP OfficeJet Pro 8600 - will print wirelessly but not scan on Windows 8.1. HP PC

Hello,
my HP printer and HP computer have been working perfectly but now all of a sudden I cannot scan anymore from my printer to my computer. I can print and scan the other way around and the wireless network works. I am just a regular user and don't feel sure about how to uninstall and re-install programs, so I would be very happy if you had just a simple fix
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Hi @gabmus,
Welcome to the HP Forums!
I see that you can print but not scan wirelessly with your HP Officejet pro 8600 on Windows 8.1. I am happy to help you with your scanning issue!
To verify the printer's hardware is working, are you able to make copies with the printer? Copying a Multipage Original.
In the meantime, please go through the steps in this scanning guide, A 'Connection Error' or 'No Computer Detected' Error Message Displays When Scanning for HP Officejet....
Hope this helps, and have a great day!
RnRMusicMan
I work on behalf of HP
Please click “Accept as Solution ” if you feel my post solved your issue, it will help others find the solution.
Click the “Kudos Thumbs Up" to say “Thanks” for helping!

Troubleshoot scan to email officejet pro 8600 plus

printer cannot connect to the server. Name and address both verified by ISP. any other suggestions?

Hello kaybe123,
Welcome to the HP Support Forums!
It appears that you are unable to Scan to Email with the Officejet Pro 8600 Plus, getting server connection errors. I would like to offer a few suggestions that I hope will help you get this working.
Check for updates on the printer, Getting the Latest Firmware and Product Updates.
Power off the printer and ensure the power cord is connected to a wall out let.
Next you want to power reset the router. If it has a power button press that, if not, remove the power cord. Wait 60 seconds and then allow it to power back up. Once router is fully on, power up the printer.
Test the Scan to Email, if it works there is no need to continue. If it doesn't, try the next suggestion.
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Go back to the above Thread, rather than using the DNS suggested try this set; Primary DNS Server : 209.244.0.3 & Secondary DNS Server : 209.244.0.4.
Try to Scan to Email, if the feature is still not working you will need to call HP's Cloud Support team. If you live in the USA/Canada, 1-855-785-2777. If you live outside the USA/Canada, click HERE to find the Technical Support number for your country/region.
Best of luck.
JERENDS
I work on behalf of HP
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[LaserJet Pro 200 color MFP M276nw] only vertical lines when scanning, scanner broken?

Hi all! I have a problem with the scanner in my HP all in one. If I scan (using the printer function or apples ImageCapture: same result) the output is just a lot of vertical stripes (in colors when in color mode). Not a trace of the image I try to scan. The lines are there even if i scan an empty white page. I see the stripes both when doing a preview scan and an actual scan. The problems are very similar regardless of if I use the flatbed or the feeder scanner (they are separate scanner hardware, yes?). I have updated to the latest software for the printer/scanner and I am connecting over bonjour via wireless. I am on Os X 10.9.1. Anybody having similar problems or is my scanner just plain broken? Thanks in advance!Jon

, , I understand that both of you are seeing vertical lines when scanning from your Laserjet M276nw. First, make sure the printer is plugged directly into a wall outlet and not a surge protector. Now, so I know where to begin I'd need to know the following:If you are seeing the vertical lines when you copy as well as scan?Are you seeing the vertical lines when you copy from the flatbed? The document feeder? both?If you are seeing the lines from both the flatbed and the feeder are they in the same place?Once I know this I'll be better able to assist you.

I have vertical lines when printing even after changing cartridges.

I have vertical lines when printing even after changing cartridges. There are no lines when copying, faxing or scanning, only printing. I have cleaned the glass, scanner and even dusted where the toner cartride slides in. Any suggestions?

Sorry but I have worked on laser printers for over 20 years and never encountered your issue. That is of course if you are explaining it correctly. When you make a copy to be printed or print a reports page from the printer or send a print job to the printer, if in all these cases you get the line, then yes the issue is either the toner cartridge or the fuser. If you make a copy to be printed and it prints without the line (Put original in adf, press copy button and print should come out), then you have one weird unit since it does not make sense since the print formatter on the unit whether making a copy or printing from the computer or unit itself uses the same hardware. Now to test if the printed copy has a line then just put a sheet of paper on top of the feed tray and do a self test from the printer. When the back edge of the paper enters the printer, quickly open the toner door to stop the printing. Remove the toner cartridge and look at the image below. If the defect is present the toner cartridge is the issue and if the image below does not have the defect, then the fuser needs to be replaced. Best I can do. Good Luck.

Single Vertical Line When Using ADF for Scan or Copy on HP Officejet Pro 8600

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