Sister was using my iPod, she changed Apple id to hers, then forgot the iTunes password, now it's disabled she doesn't know what backup email she use or the security questions HELP can Apple reset my iPod?

sister was using my iPod, she changed Apple id to hers, then forgot the iTunes password, now it's disabled she doesn't know what backup email she use or the security questions HELP can Apple reset my iPod?

Is there a way to find my Apple ID Name if I can't remember it?
Yes. Visit My Apple ID and click Find your Apple ID. See Finding your Apple ID if you'd like more information.
How do I change or recover a forgotten Apple ID Password?
If you've forgotten your Apple ID Password or want to change it, go to My Apple ID and follow the instructions. SeeChanging your Apple ID password if you'd like more information.
Forgotten Security Questions/Answers
You need to contact Apple by:
1 - Use the Express lane and start here:
https://expresslane.apple.com
then click More Products and Services>Apple ID>Other Apple ID Topics>Forgotten Apple ID security questions.
or
Apple - Support -form iTunes Store - Contact Us
2 - Call Apple in your country by getting the number from here:
http://support.apple.com/kb/HE57
or
Apple ID: Contacting Apple for help with Apple ID account security
3 - Use your rescue email address if you set one up
Rescue email address and how to reset Apple ID security questions
For general information see:
Apple ID: All about Apple ID security questions

Similar Messages

HT201304 I dont remember security question. Can u reset my apple ID ? I can not buy any apps on apple store.

I can remember the answer of security question. Can u reset it ? Because i can not buy any apps on apple store.

Click here for information. If you can't get the answers emailed to you for some reason, contact the iTunes Store staff via the link in that article.
(77416)

HT5312 i cant remember either of the answers in my security questions, how can i reset them?i still want to use my apple id

i cant remember either of the answers in my security questions, how can i reset them?i still want to use my apple id

The Three Best Alternatives for Security Questions and Rescue Mail
    1. Use Apple's Express Lane.
          Go to https://expresslane.apple.com ; click 'See all products and services' at the
          bottom of the page. In the next page click 'More Products and Services, then
          'Apple ID'. In the next page select 'Other Apple ID Topics' then 'Forgotten Apple
          ID security questions' and click 'Continue'.
     2. Call Apple Support in your country: Customer Service: Contact Apple support.
     3. Rescue email address and how to reset Apple ID security questions.
A substitute for using the security questions is to use 2-step verification:
Two-step verification FAQ Get answers to frequently asked questions about two-step verification for Apple ID.

Apple ID security Questions how can i reset them or something??

So i forgot my security questions how can i reset them or find them?

Click here for information. If you can't reset them through the method described in that article or by sending yourself a rescue email(the email may take a few hours to arrive), contact the iTunes Store staff via the link in the 'Additional Information' section.
It isn't possible to create a rescue email address without correctly answering two of the questions. Nobody on these boards can reset them for you.
(95241)

HT5699 I forgot the answers for security questions, how can I reset them and get the access back to the iTunes store?

Need help to get access to iTunes store. I bought an iTunes card bor buying on iTunes store.
I forgot the answers for security questions, how can I reset them and get the access back to the iTunes store?

If you have a rescue email address (which is not the same thing as an alternate email address) set up on your account then go to https://appleid.apple.com/ and click 'Manage your Apple ID' on the right-hand side of that page and log into your account. Then click on 'Password and Security' on the left-hand side of that page and on the right-hand side you should see an option to send security question reset info to your rescue email address.
If you don't have a rescue email address (you won't be able to add one until you can answer 2 of your questions) then you won't get the reset option - you will need to contact iTunes Support or Apple to get them reset.
e.g. you can try contacting iTunes Support : http://www.apple.com/support/itunes/contact/ - click on Contact iTunes Store Support on the right-hand side of the page, then Account Management , and then 'Forgotten Apple ID security questions'
or try ringing Apple in your country and ask to talk to the Accounts Security Team : http://support.apple.com/kb/HE57
When they've been reset (and if you don't already have a rescue email address) you can then use the steps half-way down this page to add a rescue email address for potential future use : http://support.apple.com/kb/HT5312 . Or you could change to 2-step verification : http://support.apple.com/kb/HT5570

I forgot answer the security questions. how can i reset?

i forgot answer the security questions. how can i reset?

If you have a rescue email address (which is not the same thing as an alternate email address) set up on your account then you can try going to https://appleid.apple.com/ and click 'Manage your Apple ID' on the right-hand side of that page and log into your account. Then click on 'Password and Security' on the left-hand side of that page and on the right-hand side you might see an option to send security question reset info to your rescue email address.
If you don't have a rescue email address then see if the instructions on this user tip helps : https://discussions.apple.com/docs/DOC-4551

HT1725 i dont remember my security question how can i reset them

I dont remember my security question hoe can i reset them

Welcome to the Apple Community.
Start here, and reset your security questions, you will receive an email to your rescue address, use the link in the email and reset your security questions.
If that doesn't help or you don't have a rescue address, you might try contacting Apple throughiTunes Store Support

HT201363 I do not know answer to my security questions, how can I reset?

I do not know answer to my security questions, how can I reset?

Reset Security Questions
http://support.apple.com/kb/ht5312
If you still have problem, call Apple to help reset your Security Question.
http://support.apple.com/kb/HT5699

HT5312 i'm forgot my security questions.how can i reset them?

hi
i'm forgot my security questions.how can i reset them?

If you have a rescue email address (which is not the same thing as an alternate email address) set up on your account then you can try going to https://appleid.apple.com/ and click 'Manage your Apple ID' on the right-hand side of that page and log into your account. Then click on 'Password and Security' on the left-hand side of that page and on the right-hand side you might see an option to send security question reset info to your rescue email address.
If you don't have a rescue email address (you won't be able to add one until you can answer 2 of your questions) then see if the instructions on this user tip helps you get them reset : https://discussions.apple.com/docs/DOC-4551

Hi there...i forgot my security questions how can i reset it because everytime i try to reset it it always ask me my old security questions...

hi there...i forgot my security questions how can i reset it because everytime i try to reset it it always ask me my old security questions...

You need to ask Apple to reset your security questions; ways of contacting them include clicking here and picking a method for your country, phoning AppleCare and asking for the Account Security team, and filling out and submitting this form.
They wouldn't be security questions if they could be bypassed without Apple verifying your identity.
(101644)

HT1918 hi i have 15euro credit but i forgot both my security questions how can i reset themor sumtin

hi i have 15euro credit but i forgot both my security questions how can i reset them or sumtin i want to purchase sum apps but cant

If you can't remember them then go to Express Lane and select 'iTunes' from the list of 'products' in the middle of the screen.
Then select 'iTunes Store', and on the next screen select 'Account Management'
Next choose 'iTunes Store Account Security' and fill in that you'd like your security questions/answers reset.
You should get an email reply within about 24 hours (and check your Spam folder as well as your Inbox) - but some recent posts are saying that Apple have temporarily suspended the reseting of security question/answers whilst account security processes are improved, so it may take longer.

HT5312 Hi I forgot my security questions how can I reset?

HI I FORGOT MY SECURITY QUESTIONS HOW CAN I RESET THEM?

Go back to the article you asked this question from and use the link to contact the iTunes Store staff in the 'Additional Information' section. If you don't already have a valid rescue email address, you can't reset the questions yourself, and nobody on these boards can reset them for you.
Setting up a rescue email address requires correctly answering two of the questions.
(92850)

HT4798 If I don't know my security questions how can I reset it?

If I don't know my security questions how can I reset it?

Click here for information. If you can't get the answers emailed to you for some reason, contact the iTunes Store staff via the link in that article.
(80618)

Hallo. I forgot my security questions how can i reset them

can someone help me

Read this:
Rescue email address and how to reset Apple ID security questions
http://support.apple.com/kb/HT5312

HT5624 Hi..I have a question I forgot my apple security question.how can I reset it.plz help me....:(

Hi..I forgot my apple security question plz tell me how can I reset it...

If you have a rescue email address (which is not the same thing as an alternate email address) set up on your account then you can try going to https://appleid.apple.com/ and click 'Manage your Apple ID' on the right-hand side of that page and log into your account. Then click on 'Password and Security' on the left-hand side of that page and on the right-hand side you might see an option to send security question reset info to your rescue email address.
If you don't have a rescue email address (you won't be able to add one until you can answer 2 of your questions) then see if this user tip helps : https://discussions.apple.com/docs/DOC-4551
e.g. you can try contacting iTunes Support : http://www.apple.com/support/itunes/contact/ - click on Contact iTunes Store Support on the right-hand side of the page, then Account Management , and then try Apple ID Account Security
or try ringing Apple in your country and ask to talk to the Accounts Security Team : http://support.apple.com/kb/HE57

Sister was using my iPod, she changed Apple id to hers, then forgot the iTunes password, now it's disabled she doesn't know what backup email she use or the security questions HELP can Apple reset my iPod?

Similar Messages

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