Six documents remains un-sync?

I'm helping a friend with his devices and iCloud syncs a lot of his documents perfect – but... then we have six documents that refuses to get synced! The process starts, but never ends… Any ideas of what has gone wrong?
All the documents can be seen from his iMac when we log in to iCloud, but in Pages on his iPad these six never gets updated. The documents are random, it's not like the six latest or something like that.
Best Regards
Åsa Stenström

Hi,
Based on the description, your phone has always synced with the email server, but the account on the previous Outlook didn't. The problem is that the account on the new Outlook seems to sync with the server and the phone now.
Probably you setup the account as a POP3 account on the previous Outlook, so once the email was deleted from the server, Outlook couldn't download it. If Outlook had already downloaded an email, then you deleted it from the phone, it wouldn't be deleted
on Outlook, because it didn't sync via POP3.
It seems on the new Outlook the account has been setup via IMAP so it syncs everything; please setup the account via POP3 to check the result.
Regards,
Melon Chen
TechNet Community Support
It's recommended to download and install
Configuration Analyzer Tool (OffCAT), which is developed by Microsoft Support teams. Once the tool is installed, you can run it at any time to scan for hundreds of known issues in Office
programs. Please remember to mark the replies as answers if they help, and unmark the answers if they provide no help. If you have feedback for TechNet Support, contact
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