Sky sports

Hi
Just to report that my sky sports is constantly pixellating and today no picture at all which on a Saturday is very annoying!!!
The blank screen virus spread to espn which returned after a reboot right in the middle of the footy!
Recordings using the new v box are also hit and miss. Suffice to say if there is no improvement after final stage of dso this wed I will be getting rid of the sports and possibly the whole shebang.

HI,
Check with the Sky Sports developer. Perhaps they can make some suggestions for you.
http://www.skysports.com/contactus/0,20299,,00.html
Carolyn

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Sky Sports 1 and 2 and BT in general - Absolutely ...

I would like to start by stating this will be a bit of an essay but I hope anyone who opens this thread up takes the time and consideration to read and takes it on-board, I am particurlarly aiming that at prospective BT customers who may be here to consider taking up a contract with BT, I strongly urge you to NOT DO THIS and to use my experience as the leading reason why.
We have been BT customers since we moved into our current property back in 2003, we have the current full package on offer, BT Infinity, with the Sky Sports and ESPN upgrades and the full On Demand and Broadband services. We have experienced numerous problems over the past three to four years with connectivity issues. The broadband drops in and out all the time, it's hard to put a level of consistency on this but on some days it can drop out 25-30 times, it can happen a lot at the weekend some weeks or weekdays on the others or both, the timing varies, it doesn't appear to be reflective of particurlar weather conditions, not that this should really matter anyway but we've been investigating all possible lines of enquiry as to why the problems keep happening, by my calculation we've had 18 engineers out to visit the property, I myself, and this does not include the other numerous phone calls made by fellow family members, have called and reported the problem to BT at least 50 times in this time period, I've taken days off work to wait for engineers, I've unplugged and reset my hub more times than I care to remember, we've had the hub itself replaced four times, the Vision box replaced twice, the lines re-routed through our house twice and more e-mails and letters than I reckon President Barack Obama sends in one year in office!
And so far, to date, and I am talking about in the last five days, the problem still exists! The only way to get the connection back is to turn the hub off and back on again, or use the reset button, which we all know disrupts the hub and often results in further faults down the line, I would love to not have to do this but given we're paying for 24/7 internet access I should not have to sit around waiting, in most cases, up to 3-4 hours for the signal to return to the hub by itself (I know, I've timed it, something else I've wated much of my own time doing). The lights don't flash or change colour on the hub either when this problem occurs (the hub should register lack of connection, with the lights going from blue to either flashing blue or, in most cases, red, just for the record they stay blue but we have used various devices in this house ranging from state-of-the-art, brand-new laptops to tablets to i-phones to desktops and the problem occurs the same for everyone so before I get one of the many excuses I've already had from BT that it's a potential "device problem" you can forget that one, been there, done that!).
I have urged, and urged, and urged the engineers, the people I speak to one the phone, the personal advisors our case has been passed on too, to look at potential problems outside our property i.e. the exchange. This has been rebuffed time and time again. "It's not the problem sir, the problem is here sir, the problem is not our fault sir" etc. etc. etc. Well, guess what....
We've just received a phone call informing us that, from June 10th in our area, due to issues with the exchange being able to hold the signal, Sky Sports 1 and Sky Sports 2 will no longer be avaliable on our BT package. As huge cricket fans, from a personal perspective, first off, this is infuriating. The person we spoke too also claimed Sky have "pulled the plug" on the package so, also, I'm a little confused as too which is the actual issue here resulting in the loss of Sky Sports? That you've known all along that there has been problem in my local area with the exchange and the signal it can hold, or that Sky have pulled the rights to their sports package? Or perhaps that you spent £757 million recently on a new TV rights package for Premiership football for two new BT Sports channels (those ones you see currently advertised, on, of all channels, Sky Sports 1 and 2!) and actually are just quite happy to cut customers out who have lined your pockets with substantial monthly fees for programming you knew full well didn't work when you first signed contracts with Sky to pick it up, and then distributed to customers? Are you seriously telling me after, by my calculation, three years, you didn't know Sky Sports 1 and 2 didn't work in my local area, yet carried on debiting bank accounts, advertising the channels, supplying them and then, now, with less than a month's notice, you've pulled the plug? That takes me right back to the title of my message - absolutely disgraceful.
I should make it clear at this point we have experienced problems with BT Vision too, albeit not lately, thank God, although that is not to say the problems wouldn't return. Signal dropping in and out, screen crackling and dropping out, black screens frequently on SS1, SS2 and ESPN etc. As for the On Demand service, that is obviously effected by the hub signal dropping in and out, the Vision box also does not appear to correlate with the hub when the signal returns and remains offline for a further amount of time, even when it is disconnected and then reconnected. It is constantly buffering too when the signal is low. Also, one other, far more minor point, you've been advertising 'red button coming soon' now for about three months!? I don't know what your definition of 'coming soon' is, but it's not the same as mine I can assure you, and I'm willing to bet quite a few others too!
Can you give me a good reason why I shouldn't report you too Trading Standards for misleading and false advertising? For 3 years you've been selling us a Sky Sports package you know full well won't work properly in our local area, I don't blame you for Sky's monpoly on sport, but perhaps you can explain to me why you've given two answers that completely contradict each other to the future dealings with Sky Sports in our local area? Why have you not addressed the issues with the exchange for our connectivity problems, despite the fact your now claiming it is what is probably attributed to causing our issues with the two sports channels? Also, I have worked in customer service jobs and I know people wind the heck out of you on some days, but a significant portion of your "customer advisors" are rude and ignorant. You ring the freephone number, your on hold for half-a-century, you get put through to the call-centre in Bombay and you are treated with contempt, I actually feel sorry for the people who work out there, they are clearly reading from a script and lack in clear English Language skills, which is not their fault, it's yours. As for anyone who takes dispute with that, go and ask them a question next time like "how is your day?" They won't answer, they can't, it's not on their call sheet. The few I have dealt with who have clear use of the language are, as I said, rude and ignorant, often accusing me, quite clearly, of lying and of having not reported the problem, for me then to find out a later date when I speak to the technical deparment and to BT Openreach (and yes, I know they are two seperate companies) that date is not transferred correctly between the two which is why whoever you speak too in the call-centre usually only has a last referral point for you from some years ago, it's also quite clearly a deflection manouvre to keep you away from actually getting your problem resolved, paying Openreach to dispatch engineers if required and so you don't clog up the minimal amount of contactable phone numbers for the average customer that are based in the UK.
Failure to receive a suitable and acceptable answer to my queries will result in me having no other option but to consider taking the matter further, I am also inclined now to make it my work between now and the date of June 10th to persuade everyone I know and they know to stay as far away from your company as possible and the "services" you claim to provide.
Also, as huge cricket, and for that matter, NFL fans, maybe you should consider that many sports-viewers in this country aren't just about football. Yes I know that's where the money lies but there is profit to be made from other sports ventures too, I don't think you realize just how many fans you are leaving out in the cold over this move, the whole reason we, and we are just one example, subscribed to the Sky Sports package was for the cricket, and for the NFL. Two sports that are entirely monopolized by Sky, yes I realize, as I state earlier, that's not your fault, but why don't you show a bit of interest in them then? Why don't you be slightly different, you have over £700 million to spend on Premiership football but little else? If you want to attract more customers and build larger profit margins, you have to be more diverse and explore new options and directions to do this.
I'm sure some will say, "why not get Sky?" Well unfortunately we can't due to our location but at least Sky were up-front and honest enough to tell us this when they first came to do a consultation, one, that by the way, we had as a secondary option to BT due to the attractions of the On Demand package, that then wasn't offered by Sky. How sad it's come too this and what an awful way to treat loyal customers who have upgraded to the packages you have offered in all innocence to obtain a better and more fruitful service? Customers who have never been late with payments either and used the likes of the Box office service for both movies and music (when the latter was chargable) as well, the money you have had off us, and that is what we've received in return and yet, perhaps, the poorest reflection on us, is we have stuck it for so long, but we are at the end of our tethers now and utterly furious at the decisions we've learned today that I am going to ensure we get to the bottom of this.
Thank you for taking the time to read, what I appreciate, is a lengthy message. I didn't want to have to write this but it was the only way of making our problems and feelings clear, and I wanted to include everything so as not too mislead anyone myself.

Sadly as this is customer to customer forum you are only talking to fellow customers.
Perhaps it would be better to contact the Mods who are the only BT employees here,
Life | 1967 Plus Radio | 1000 Classical Hits | Kafka's World
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Problem setting up Sky Sports

Hi,
Received a BT Vision Box yesterday with the Viewing Card for Sky Sports 1+2. Bt Vision TV is all working fine, and put the viewing card into the slot within half an hour of setting the tv up. Followed the instructions and waited for the hour on the sky sports 1 channel but still had the black screen saying "Please insert your viewing card..." Have searched on the forums for a solution but can't see any for this problem. Checked on bt.com to see if i could re-activate the card but it had already been activated so no problem there.
Please help!!
Solved!
Go to Solution.

Best suggestion is to phone up and get through to the technical team who will activate it. It is an automated process taking about 48 hours I believe
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HT204291 I only get sound and no picture from my tv when playing sky sports through Air play , any help ?

I only get sound and no picture when playing sky sports through my air play , Help ?

apps can choose to block mirror
try restarting wifi router, ipad and appletv and try again if it still don't work maybe the app is blocking mirror

Playing sky sports app through my iPad to tv

Can not watch sky sports app from my iPad through the VGA adaptor to my tv, only sound comes out of tv and the picture just has sky sports on the screen, is there a setting to change this? Or is it restricted by sky from showing sky sports from my iPad, as all the other apps work fine like I player, itv etc please help.

I copied this from this website. The app merely plays the content. You have to subscribe.
http://www1.skysports.com/mobile/apps/7378885
* Sky ID required. If you are a Sky customer and do not currently have a Sky iD, visit My Sky for more information. If you are NOT a Sky TV customer you can purchase an auto-renewing monthly subscription to Sky Sports News for iPad for £4.99 (see the App store for details).

No Sky Sports despite card registration and ESPN w...

Help
I've registered my viewing card time after time, I've rebooted my Vision box, I,ve taken the viewing card out and put it back in again, I've left SS1 and SS2 on for hour after hour (or it seems like it). Still no SKY Sports.

neilwelsh wrote:
Help
I've registered my viewing card time after time, I've rebooted my Vision box, I,ve taken the viewing card out and put it back in again, I've left SS1 and SS2 on for hour after hour (or it seems like it). Still no SKY Sports.
Hi and welcome.
Ring technical directly and they will actvate the card for you. Sometimes even whilst your on the phone.
0800 111 4567.
Rank - Mostly Harmless.

How do i change my device for Sky Sports Mobile TV

I have a new phone and need to register it with my Sky Sports Mobile TV app (Android). Please can someone from SKY help me ASAP! Thanks

Thanks so much! I called this number and spoke to someone who denied all knowledge of neededing to do this for SkySportsTV app; After inisisting I was eventually told that they could deal with it and was on hold for 30minutes waiting to be put through to another department, at which point I was cut off!!!! Any other ideas? The first phone call probably cost me a fortune; was on there for 54mins! Thanks PS The cricket starts now.....haha

How can I get my sky sports app on to my new iPad and remove it from old ipad

How can I change my sky sports app from old iPad to new iPad

You can delete the app from your old iPad by tapping and holding on the app until it jiggles and displays an X. Then tap the X and confirm you want to delete the app.
If your new iPad is using the same Apple ID as your old iPad use the App Store app to download the app. As long as you are using the same Apple ID there will no charge for apps that have a fee.

Can't get viewing card to work! Sky Sports. 'VCN i...

Card arrived tuesday, but doesn't seem to work.....inserted right way up, in slot for over an hour on Sky sports channel, tried to activate online.... Keeps saying 'VCN is not the current card for support' .... Pls help as am really fed up now.
What does this mean & can anyone advise me?
Many thanks.

Hi TheChairman,
Strange, could you email in your account details and forum username and I'll take a look at this?
The email address is my profile, on my username to see it
Thanks,
Stephanie
Stephanie
BTCare Community Manager
If you like a post, or want to say thanks for a helpful answer, please click on the Ratings star on the left-hand side of the post. If someone answers your question correctly please let other members know by clicking on ’Mark as Accepted Solution’.

Having trouble downloading Sky Sports App

I have a Blackberry Pearl 9105 and I am trying to download the following app (Sky Sports Live Football Score Centre) however, everytime I try to download this app it keep saying "Unavailable for this device". I have friends who have it on their Blackberry's who are unable to help me as they can't understand why it isn't working.
Any help would be grateful.
Thanks

I have the same problem as well with the curve 9380 which is one of the latest devices. Other apps like whatsapp and screen muncher are unavailable as well.

Question about Sky Sports F1

Hello, I am a big formula one fan and watch via the sky sports f1 channel however due to the sky price hikes & finances in general something has to give and with the rest of the sports channels not getting watched its been decided that the sports pack has to go to cut the bill.
i remember that in the past sky f1 channel was part of the variety hd package but they changed this so new customers could only get it as part of the sports pack. but i have friends who were on/still are on the old variety hd pack who were able to drop the sports pack but keep the f1 channel.
on the my sky section of the website it has me listed as been on "Variety with Sports HD", we have not changed anything on the tv packages for a number of years now so should still be on the old variety pack.
i'd just like to know if we are on the old variety pack & could indeed drop the sports pack but keep the f1 channel.
like i said at the lead i am a big f1 fan & really want to keep watching & i love what sky offer with there coverage and use the ipad app and red button goodies (whatever happened to there website streaming in-car video this year?) so really want to keep the sky f1 channel.
thank you in advance for any help

If you make any changes to the services. Past deal are invalidated and you only get the current packs at that time of change.... The top TV pack now includues HD by default... This means top TV pack Users Now get HD and on demand Boxsets included with out paying a seperate £10 HD fee, its allready added to the bundle for £6.... This replaced the other offers of extra channels... for the top TV deal... BskyB could issue updates to every account changing status but thats costs money and time... Its just easier to leave the old accounts with the same access rights and only alter new and updating users Sky card with the changed access levels.... The new top Tv bundle is called...

Choosing the game you wish to see on Sky Sports 2 ...

On a Saturday on Sky sports you have repeated programmes" Football first match choice' It shows extended highlights of numerous games although each programme shows the same game and if you want to see a different one the on screen Sky instructions tell you to press the red button and you will then get the choice. These instructions seemed to be aimed at Sky subscribers and a sky remote.
How do I get to choose with a BT Vision remote as the red button does not take me to a screen where I can choose?
If I do not have the option then Sky sports for a footy fan who wants to follow their team is pointless as they will only be able to watch their team when they are fortunate enough that their team is the one showing (repeatedly) as the primary game. I can't imagine this is the case and that we are paying for Sky sports without access to all of the available content?

Kitersteve wrote:
I wasn't and there lies the problem. I therefore rightly assumed that paying for Sky Sports 1 & 2 I would get all the features that exist within those 2 sports channels. If I had been told I would not have suscribed as I cannot watch edited highlights of the team I support each week, a key feature for any football fan who I would imagine make up the majority of suscribers to these channels.
Not in a bonused/targeted sales agents best interest to highlight what is missing from the channels to a prospective purchaser. Mis sold
I shall be cancelling unless Eurosport is being added any time soon as my other interest is Cycling and there is very little of that on these channels
If this feature was so important to you...
Why didnt you ask?
Rank - Mostly Harmless.

I've deleted my sky sports tv app by mistake and can't find it anywhere to reinstall it can anyone help ??, I've deleted my sky sports tv app by mistake and can't find it anywhere to reinstall it can anyone help ??

I've deleted my sky sports mobile TV app by mistake and can't seem to find it anywhere to reinstall it can anyone help ??

From your iPad, simply open up the "App Store" and select the "Purchased" tab, which is the second icon from the right on the bottom within the App Store. There will be a list of all of the apps you have downloaded. Navigate throughout this list until you find the app.

Sky Sports - reactivation

If I choose to reactivate Sky Sports 1/2 how long it takes to have viewable. Is it a matter of 1 or 2 days or longer. I seem to remember some threads that indicated delays at start of footie season.
( I have black box linux s/w and functioning card (for ESPN) and i have adsl in an infinity area.)
I want to wait until I see the sky schedules to see that the event(s). I'm interested in will have enough coverage on SS1/2 to make the expense worthwhile. The other consideration is whether the box and software is reliable enough to make the recordings if I schedule them.
Solved!
Go to Solution.

masona2 wrote:
zulu17 wrote:
well tennis and the o2 end of season event in november is one of the prime considerations.
Hm, The only thing you would have to watch out for is I have seen events being listed on their website to be on SS1 or 2 and then, a few days before the event, Sky have then switched them to SS3 or 4. This practice is probably just a purely commercial move. So you've actually got no guarantee of actually watching the content you want.
I know that why I would wait to a few days before before opting to take the service. One of the main reasons I dropped the Sky addons was the number of tournaments they only showed part of the day session often simply switching to ss3/4 at a fixed time (ie in mid match) and didn't show the star evening matches. Semifinals (saturdayss) anf finals (sundays) simply didn't get a look in on the ss1/ss2 schedules.
Early indications are that the BBC might cover all the day singles sessions plus the final across their HD channels.

Sky Sports "No Info"

Ever since Sky Sports and ESPN were changed so they were delivered over Infinity I have had a problem recording.
Sky and ESPN have good pictures, so my Infinity speeds are adequate.
When I press the 'i', or 'select' buttons all I see is 'No Information Available'.
As there is no information available I cannot record. Even if I am watching the program I cannot use the 'record' button !
I have now missed two Lions rugby matches that were the sole reason for keeping my subscription.
Has anyone else had this problem and is there fix please ?

Having spent an unhappy hour trawling through the forums I found it ...remove the plug and reboot.
Why didn't I think of that.....
Apparently likely to happen again, probably after updates in October.

Sky sports

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