Skype for Business - Cannot see shared screens, but I can share my screen

I just started a new job and am required to use Skype for Business.  I downloaded Skype for Business 32 bit.  My PC is 64 bit but because I already have other Office 32 bit programs, I cannot install the 64 bit version. Everything in Skype for Business appears to work properly, except for the fact that I cannot see someone else's screen when they've shared it with me.  When someone shares their screen with me, all that I can see is the empty white box where their desktop should be.  When I share my screen with others, they can see my desktop correctly. What other information is needed to help diagnose this issue?  I really need this functionality in order to do my job properly. Thanks in advance for your help.

I was using Lync as part of the offerings found on Office 365 and I was prompted to "upgrade" to Skype for Business and so I did per the suggestion.  Lync had screen sharing, Skype for Business currently does not have screen sharing!  This is a major dissapointment.  Who is the product manager and why the premature roll-out?  This is incredebly frustrating as most all my clients leverage Lync (their own install on their servers... have not upgraded yet.. lucky for them) and screen sharing is an important part of my interaction.  It took many of my clients a long time to master Lync and therefore, it is incredebly challenging to teach them how to use an alternative tool over the phone.  I feel incridebly duped.  My clients can share with me however, I cannot share with them.  What is the current timeframe for enabling (re-enabling) this functionality?  How can I get back Lync?   Is there a beta release of the next version?  Finally, how can this be called "Skype for Business" when a core aspect of the tool to conduct "business" had been stripped away without warning? 

Similar Messages

  • Skype for Business - Cannot see shared screens, bu...

    I just started a new job and am required to use Skype for Business.  I downloaded Skype for Business 32 bit.  My PC is 64 bit but because I already have other Office 32 bit programs, I cannot install the 64 bit version.
    Everything in Skype for Business appears to work properly, except for the fact that I cannot see someone else's screen when they've shared it with me.  When someone shares their screen with me, all that I can see is the empty white box where their desktop should be.  When I share my screen with others, they can see my desktop correctly.
    What other information is needed to help diagnose this issue?  I really need this functionality in order to do my job properly.
    Thanks in advance for your help.

    I was using Lync as part of the offerings found on Office 365 and I was prompted to "upgrade" to Skype for Business and so I did per the suggestion.  Lync had screen sharing, Skype for Business currently does not have screen sharing!  This is a major dissapointment.  Who is the product manager and why the premature roll-out?  This is incredebly frustrating as most all my clients leverage Lync (their own install on their servers... have not upgraded yet.. lucky for them) and screen sharing is an important part of my interaction.  It took many of my clients a long time to master Lync and therefore, it is incredebly challenging to teach them how to use an alternative tool over the phone.  I feel incridebly duped.  My clients can share with me however, I cannot share with them.  What is the current timeframe for enabling (re-enabling) this functionality?  How can I get back Lync?   Is there a beta release of the next version?  Finally, how can this be called "Skype for Business" when a core aspect of the tool to conduct "business" had been stripped away without warning? 

  • Skype For Business - Cannot open links

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    We get the message the link is invalid or is blocked through security reasons.
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    Hi,
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    Regards,
    Melon Chen
    TechNet Community Support
    It's recommended to download and install
    Configuration Analyzer Tool (OffCAT), which is developed by Microsoft Support teams. Once the tool is installed, you can run it at any time to scan for hundreds of known issues in Office
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  • HT204291 i cannot see the video but i can heard

    i heard the show but i cannot see the image

    Is your version of Skype known to work with your operating system version?

  • Skype for Business client not responding after audio/video/screen sharing

    Hi Everyone,
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    to me it cause the same problem - client will die. So it´s very easy to kill my client :) At the beginning I thought that it´s my computer problem but then it turned out that allmost all clients have the same problem. Computers are different kind of Lenovo
    laptops. 
    What can cause the problem? I have installed and reinstalled the client. I have updated all the drivers. I have removed Personal Skype to make sure that it won´t cause the problem but problem is still there. Server itself is updated with latest CU and Skype
    for Business UI is enabled as default UI. 
    Br,
    Taavi

    Hi,
    Please try to uninstall the default Sound Card, VGA Device/Video Card, Graphic Card, and use the default system driver to test the issue. Because sometimes update driver to the latest version doesn't work but only use the default system.
    Please also make sure OS system update to the latest version.
    Best Regards,
    Eason Huang
    Please remember to mark the replies as answers if they help, and unmark the answers if they provide no help. If you have feedback for TechNet Support, contact [email protected]
    Eason Huang
    TechNet Community Support

  • Lync 2013 / Skype for Business sharing photos with federated contacts

    In the new SfB client I can see photos of federated contacts. I'm on Office 365 and this only happens for Federated contacts also hosted on Office 365 where we have an Exchange organisation relationship. I'm not sure if this
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    <primarySMTP>[email protected]</primarySMTP>
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    Hi,
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    Eason Huang
    Please remember to mark the replies as answers if they help, and unmark the answers if they provide no help. If you have feedback for TechNet Support, contact [email protected]
    Eason Huang
    TechNet Community Support

  • Skype for Business - Manage the .msi but not Users...

    We are considering deploying Skype for Business across our large, international organization.  Two questions:
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    Hi,
    From your description above, did you use Lync 2013 basic version?
    Please check if Windows 7 update to the latest version firstly.
    As Holger Bunkradt said above, please try to install the update manually.
    Best Regards,
    Eason Huang
    Please remember to mark the replies as answers if they help, and unmark the answers if they provide no help. If you have feedback for TechNet Support, contact [email protected]
    Eason Huang
    TechNet Community Support

  • My iPod is showing a white screen. I could not see anything. But I can listen to songs by blindly pressing the play button twice. The battery comes only for an hour.? How do I get the display and longer battery?

    Hello Friends,
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    Friends, Please help me with the above problems. It will be a great help.
    Thank You.
    R.SAMALA

    Sounds like some hardware issues, meaning you'll want to take or send the iPods in for service or repairs. You can choose to have Apple do an out of warranty exchange for the prices indicated in the link below or find another third party service perhaps even local to your area.
    http://www.apple.com/support/ipod/service/prices/
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  • Suppress first launch screen in Skype for Business

    After upgrading from Lync to Skype for Business I notice there's a welcome screen with 7 quick tips that appears on first use. Just looking for the registry value(s) to suppress this.

    Hi,
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    Follow the steps in this section carefully. Serious problems might occur if you modify the registry incorrectly. Before you modify it,
    back up the registry for restoration in
    case problems occur.
    Press Win + R, type "regedit" in the blank box, press Enter.
    Browse to:
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    Create the DWORD: FirstRunPlayed
    Set the value to as: 0
    We can create this value on a test machine and check if this works. If yes, deploy it to all users then.
    Regards,
    Melon Chen
    TechNet Community Support
    It's recommended to download and install
    Configuration Analyzer Tool (OffCAT), which is developed by Microsoft Support teams. Once the tool is installed, you can run it at any time to scan for hundreds of known issues in Office
    programs. Please remember to mark the replies as answers if they help, and unmark the answers if they provide no help. If you have feedback for TechNet Support, contact
    [email protected]

  • Using skype for business instead of skype

    I'm seeing other users words instead of the emoticons in text messaging from my mac laptop. Instead of the emoticon I see the words in parens:  rainbow, man, woman for example. Is skype ever gonna sync up the versions so everyone sees the same thing on its product?

    Hi Rudolf and welcome to the Skype Community,
    Di you know you can actually add Skype contacts on Skype for Business and vice versa? Learn more about adding SfB contacts in Skype here: https://support.skype.com/en/faq/FA12315/can-i-contact-lync-users-from-skype
    So basically you can just decide for one client and continue using that. Keep in mind though that currently you can't do Skype screen sharing across these two account types. If you are using the advanced screen share functionality of Skype for Business I would recommend going for that.
    Follow the latest Skype Community News
    ↓ Did my reply answer your question? Accept it as a solution to help others, Thanks. ↓

  • Is there a new Version of Skype for Business?

    Hi,
    I'm using Version 5.0.32.152 of what I think is Skype for Business. It's an approved version of the Windows Desktop program for my workplace, but I can't login using the Microsoft account I created based on my work e-mail. I only have the option to login using my Skype Name (but I don't know what it is).
    Is there an updated version for the Windows Desktop? I've spoken to my IT support team, but they suggested I reach out to the Skype Community about user names and account login details.
    This is the start-up screen I see, and it isn' the same as the new look Skype for personal use.
    Thanks for your help...Jonathan
    Solved!
    Go to Solution.

    The latest Skype version is 6.14.0.104
    http://download.skype.com/msi/SkypeSetup_6.14.0.104.msi
    The corresponding business version is 6.14.32.0.104
    http://www.skype.com/go/getskype-msi
    The only difference between the "normal" and the business version is that the business version does not contain options for integrating with Facebook and Skype Updater service is not installed.

  • Lync 2013 - Skype for business User Interface

    Hello,
    We are using Lync 2013 with Lync 2013 server with CU from August 2014 (so not ready for Skype for Business).
    I have installed latest Desktop Updates for Windows and Office, and now everytime we log on we get the Skype for Business UI with the question to restart the client with the Lync UI.
    I have followed the recommendation in this article:
    https://technet.microsoft.com/library/dn954919.aspx
    I have set this:
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    Binary value.
    The Value name must be  EnableSkypeUI, and the
    Value data   must be set  to 00 00 00 00.
    But this settings seems to be completely ignored... doesn't do anything.
    We can't set the policy on the server, as the server is not yet up-to-date and doesn't know about a Skype UI policy.
    Can somebody please tell me how I can start the updated Lync / Skype for Business client with the Lync UI as a default (without disturbing the user with the restart-the-client pop-up)?
    Thanks a lot!

    Hi,
    As mentioned the Lync Server is not up-to-date, based on my knowledge this is why the issue occurs.
    Please refer to this article below:
    https://technet.microsoft.com/library/dn954919.aspx
    You can configure the client experience only if you are running Lync Server 2013 with the December 2014 Cumulative Update (5.0.8308.857) or later installed. The latest one is:
    KB 3036869 February 2015 Cumulative Update 5.0.8308.871 for Lync Server 2013 Core Management Server.
    You can specify the client experience the users in your organization will see by using the
    Set-CSClientPolicy cmdlet with the EnableSkypeUI parameter:
    Set-CsClientPolicy -Identity Global -EnableSkypeUI $true
    Regards,
    Melon Chen
    TechNet Community Support
    It's recommended to download and install
    Configuration Analyzer Tool (OffCAT), which is developed by Microsoft Support teams. Once the tool is installed, you can run it at any time to scan for hundreds of known issues in Office
    programs. Please remember to mark the replies as answers if they help, and unmark the answers if they provide no help. If you have feedback for TechNet Support, contact
    [email protected]

  • Has anyone seen any issues with persistent Chat in the Skype for Business Technical Preview client? No Messages dispalyed.

    Hi all,
    We are testing out the new Skype for Business technical preview client
    with Lync 2013 and although we're not really users of Persistent Chat, I wanted to install this feature too so I added a server pool just to check things out.
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    Chris

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    version in which it's resolved won't be available until the general client release on April 14th.</xmlns:texthelpns>
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    SWC Unified Communications
    <xmlns:texthelpns rwthpgen="1">This forum post is based upon my personal experience and does not necessarily reflect the opinion or view of Microsoft, its employees, or other MVPs.</xmlns:texthelpns>
    Thanks Anthony. I was about to dig into troubleshooting a bit more based on Holger's response.
    (sorry about the XML tag additions, I have no idea why these are continuously added to my quoted or edited posts. I thought I had tried different browsers with the same result, but will try again).
    Chris

  • Cannot see Shared Folders from xmlpserver - OBIEE 11g (11.1.1.5)

    Hi All,
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    Thanks for your quick response Kishore.
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  • Skype for Business & Lync : Contact icons not appe...

    In our environment we have several users that are using Skype for Business, and the rest using Lync.
    We have noticed that when migrating our users over to Skype for Business, the contact functionality that shows "icons" next to each person's name is now blank.
    As an example, my personal icon shows up for me but none of my contacts show their customized pictures.
    Lync users can see my icon and can see everyone elses.
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    Hi Alan Dooley,
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    Please remember to mark the replies as answers if they help, and unmark the answers if they provide no help. If you have feedback for TechNet Support, contact [email protected]

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