Skype for Business & Lync : Contact icons not appe...
In our environment we have several users that are using Skype for Business, and the rest using Lync.
We have noticed that when migrating our users over to Skype for Business, the contact functionality that shows "icons" next to each person's name is now blank.
As an example, my personal icon shows up for me but none of my contacts show their customized pictures.
Lync users can see my icon and can see everyone elses.
Thank you
Hi Alan Dooley,
Have you tried to create a new desktop shortcut ?
In addition, you can try to follow the FAQ below to rebuild the icon cache.
https://social.technet.microsoft.com/Forums/windows/en-US/bea47202-d869-4155-8c8f-2a5b8bd7be1d/forum-faqhow-to-rebuild-icon-cache
Best regards,
Eric
Please remember to mark the replies as answers if they help, and unmark the answers if they provide no help. If you have feedback for TechNet Support, contact [email protected]
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I have recorded this request and thank you for your advice. Currently I can't guarantee this will be added, but please be assured that any improvements in the product are based on users' requirements. Our developers strive to capture Microsoft users' ideas
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This may help:
https://support.skype.com/en/faq/FA34551/what-s-the-difference-between-skype-and-skype-for-business
TIME ZONE - US EASTERN. LOCATION - PHILADELPHIA, PA, USA.
I recommend that you always run the latest Skype version: Windows & Mac
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Post transferred to the Features: Using Skype in Your Business message board.
Hi,
Base on my knowledge, it can be the issue of driver. Please try to uninstall the default Sound Card, VGA Device/Video Card, Graphic Card. Then rescan the system to reinstall these driver, and rebooted.
Then test the issue again.
Best Regards,
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Please remember to mark the replies as answers if they help, and unmark the answers if they provide no help. If you have feedback for TechNet Support, contact [email protected]
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Skype for Business & Lync Basic 2013 crashing when go to message someone.
Hi, I have been trying to sort this out for a couple of weeks now.
What happens is when I go to message someone in the client it crashes straight away and then goes to windows error reporting.
The only information in the event viewer is the following; I have also tried to uninstall/reinstall several times.
Faulting application name: lync.exe, version: 15.0.4707.1000, time stamp: 0x54f6942a
Faulting module name: lync.exe, version: 15.0.4707.1000, time stamp: 0x54f6942a
Exception code: 0xc0000005
Fault offset: 0x00c30000
Faulting process id: 0x724
Faulting application start time: 0x01d066104f62b9bf
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Faulting module path: C:\Program Files\Microsoft Office\Office15\lync.exe
Report Id: 904229a6-d203-11e4-9afc-643150475a11
This is from the event viewer for this occurance.
The previous one was the following;
Faulting application name: lync.exe, version: 15.0.4707.1000, time stamp: 0x54f6942a
Faulting module name: dbghelp.dll, version: 6.11.1.402, time stamp: 0x49839544
Exception code: 0xc0000005
Fault offset: 0x000e0000
Faulting process id: 0xbdc
Faulting application start time: 0x01d0660e7301a4f1
Faulting application path: C:\Program Files\Microsoft Office\Office15\lync.exe
Faulting module path: C:\Program Files\Microsoft Office\Office15\dbghelp.dll
Report Id: bb37d9da-d201-11e4-9afc-643150475a11
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Thanks
KarlHi,
Base on my knowledge, it can be the issue of driver. Please try to uninstall the default Sound Card, VGA Device/Video Card, Graphic Card. Then rescan the system to reinstall these driver, and rebooted.
Then test the issue again.
Best Regards,
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Please remember to mark the replies as answers if they help, and unmark the answers if they provide no help. If you have feedback for TechNet Support, contact [email protected]
Eason Huang
TechNet Community Support -
I want to buy Skype for Business - Please contact ...
Hello,
Its really strange to see to see no option on your website to get in touch with sales representative who can guide me through business solution for skype.
We are looking for Skype business model that can be integrated with our existing EPABX system. We are looking at license of close to 90 users.
Please contact me at below email address / cell phone. I worked in EST.
Personally identifiable information deleted to protect confidentiality.Greetings, imransebox, and welcome to the Community,
As I trust you have seen this information on Skype Connect:
http://www.skype.com/intl/en/business/skype-connect/
Here is the link to the instructions to contact Skype Customer Service who can forward your enquiry to the correct team: contact customer service
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Skype for business for Office 365
Hi Team,
I need to upgrade my current Lync 2013 to Skype for business and as per information i got an update released by Microsoft KB2889923 ... this is used to upgrade Lync 2013 to skype for business.......but in case of Office 365 this update dosent seems to work......
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Please check out this thread
http://community.office365.com/en-us/f/172/t/345370.aspx
“Q2. Where can I download Skype for Business since it does not appear to be included with the Office365 download file? ====================== A2. You need to manually update your Office application,
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FILE ->
Office Account ->
Apply updates”
And this issue is more related to Office 365 application, we would like to give a hand, but we are not the specialists in this filed. Thanks
for your understanding.
Best regards,
Eric
Please remember to mark the replies as answers if they help, and unmark the answers if they provide no help. If you have feedback for TechNet Support, contact [email protected] -
Skype for Business Client update
Hi,
First of all let me get this out of the way "Microsoft Office 365 support sucks".
now the simple question:
If office proplus is installed via portal (through on-click run), how does it get the update for skype for business?
I have over 1000 users and its not feasible to run the updates via an office application on each machine.
(Note: getting update does not mean UI change. it simply means the client is updated and ready to accept the UI once it is allowed via csclientpolicy in a update Lync server environment).
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update task runs, the client does not get updated with new Skype for Business.)Hi Atif7865,
Please check out this thread
http://community.office365.com/en-us/f/172/t/345370.aspx
“Q2. Where can I download Skype for Business since it does not appear to be included with the Office365 download file? ====================== A2. You need to manually update your Office application,
then you will be able to upgrade to Skype for Business. You can to do this on your Outlook client: Open your Outlook client ->
FILE ->
Office Account ->
Apply updates”
And this issue is more related to Office 365 application,
we would like to give a hand, but we are not the specialists in this filed. Thanks for your understanding.
Best regards,
Eric
Please remember to mark the replies as answers if they help, and unmark the answers if they provide no help. If you have feedback for TechNet Support, contact [email protected] -
Is Skype for Business HIPAA compliant?
I am looking for a HIPAA-compliant videoconferencing platform for medical use. To achieve HIPAA compliance I will need Skype to sign a HIPAA Business Associate Agreement. Is this available?
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Please reach out to your Lync (soon to be "Skype for Business") sales contact at Microsoft who will be able to answer the question about HIPAA compliance. I'm not aware that the current Skype applications ever went through that review.
Follow the latest Skype Community News
↓ Did my reply answer your question? Accept it as a solution to help others, Thanks. ↓ -
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Just transitioned from Lync to Skype for Business and have noticed this issue on multiple workstations following the switch. Sometimes I am unable to change my custom location using the steps explained by the office support guide here: https://support.office.com/en-us/article/Set-change-or-hide-your-location-in-Skype-for-Business-Lync-9d8b0e1c-c51d-42cc-a035-918e2ec47f66. Entering a free-form location, as well as selecting from a previous entered location does not seem to be working correctly. The input box will always appear as if I'm still entering text. Hitting enter, tab, clicking in a different portion of the application, closing the application, or restarting the application does not seem to make the status persist. Occasionally, this works as expected, but most of the time I am unable to save my location.
Hi,
This Community is only dealing with Skype (the consumer product) and not Skype for Business. Best to start with Skype for Business support, e.g. here: https://support.office.com/en-us/article/Set-change-or-hide-your-location-in-Skype-for-Business-Lync--9d8b0e1c-c51d-42cc-a035-918e2ec47f66?ui=en-US&rs=en-US&ad=US -
Install Skype for Business with Business Essencial...
Hi,
I was wondering if I Bought the Business Essencial account of Office365 will I be able to install in my PC Skype for BUiness... I have this question since this "plan" in all online, I was wondering how Skype for Buiness would funciton.We are just getting settled with our Office 365 Business Premium accounts and are looking at the Skype for Business app. It looks great for chat and conferencing except for the fact that you can't have meeting attendees dial in by phone. We definitely need this feature!
I've read that you can do something with a Skype/Lync server on-prem or can pay a 3rd party to add MS-certified conferencing but we don't want the extra hassle or expense, especially since we have an in-house PBX that is currently handing our conference bridge needs very well (even with Gotomeeting - our current meeting software).
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Skype for Business not updating icons on start menu - Using OCT for Lync 2013 deployment
We're currently deploying Lync 2013 to out fleet using the OCT to customize where the shortcuts are created.
What we are finding is that the Skype for Business Patch does not update these icons. It only updates the icons if they are in the default location (no OCT).
Is there a standalone Installer for Skype for Business we could apply a TRANSFORM to? Or some other method of updating all icons startmenu, taskbar etc.
ThanksHi Alan Dooley,
Have you tried to create a new desktop shortcut ?
In addition, you can try to follow the FAQ below to rebuild the icon cache.
https://social.technet.microsoft.com/Forums/windows/en-US/bea47202-d869-4155-8c8f-2a5b8bd7be1d/forum-faqhow-to-rebuild-icon-cache
Best regards,
Eric
Please remember to mark the replies as answers if they help, and unmark the answers if they provide no help. If you have feedback for TechNet Support, contact [email protected] -
Lync 2013 / Skype for Business sharing photos with federated contacts
In the new SfB client I can see photos of federated contacts. I'm on Office 365 and this only happens for Federated contacts also hosted on Office 365 where we have an Exchange organisation relationship. I'm not sure if this
is because of the new client, updated server software in Office 365 or something I just missed before.
If I look into the client debug files I can see that the photo URL for Office 365 includes the wssecurity (federated authentication) but for onprem system it's missing.
I have customers with Lync onprem asking for sharing the high res photos with external organisations. The classic URL-sharing is not a viable solution for several reasons. So, based on these findings:
Is the wssecurity (Web Service Security) in the EWS path something that will come to SfB server for onpremises making ot possible to enable photo sharing between organisations having federated identity configured in Exchange?
Lync Onprem (with highres photos configured)
<photo type="exchange">
<uri>
<ewsUrl>https://mail.example.com/EWS/Exchange.asmx</ewsUrl>
<primarySMTP>[email protected]</primarySMTP>
</uri>
<hash>"89E39E74"</hash>
</photo>
Lync Online
<photo type="exchange">
<uri>
<ewsUrl>https://outlook.office365.com/EWS/Exchange.asmx/WSSecurity</ewsUrl>
<primarySMTP>[email protected]</primarySMTP>
</uri>
<hash>"634A0794"</hash>
</photoHi,
The Skype For Business Server update will come soon, I couldn't find any information about if the WSSecurity would be added to the EWS path for sfb. You can check when the update for Skype For Business comes. Thank you for your understanding.
Best Regards,
Eason Huang
Please remember to mark the replies as answers if they help, and unmark the answers if they provide no help. If you have feedback for TechNet Support, contact [email protected]
Eason Huang
TechNet Community Support -
Skype for Business not Updating Shortcuts - Pro Plus 2013
Installing the Skype for Business update does not appear to update the start menu icons for Office 2013 Pro Plus, so we now have Skype for Business app but only shortcuts for Lync (which will launch Skype for Business when clicked). In our environment
we use the OCT to create an MST which moves the Office shortcuts at initial install, so I think this may be the issue.
Anyone else see this? Office 2013 Pro Plus / Win 7 x64
ThanksHi Alan Dooley,
Have you tried to create a new desktop shortcut ?
In addition, you can try to follow the FAQ below to rebuild the icon cache.
https://social.technet.microsoft.com/Forums/windows/en-US/bea47202-d869-4155-8c8f-2a5b8bd7be1d/forum-faqhow-to-rebuild-icon-cache
Best regards,
Eric
Please remember to mark the replies as answers if they help, and unmark the answers if they provide no help. If you have feedback for TechNet Support, contact [email protected]
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