Skype for Business & Lync : Contact icons not appe...

In our environment we have several users that are using Skype for Business, and the rest using Lync.
We have noticed that when migrating our users over to Skype for Business, the contact functionality that shows "icons" next to each person's name is now blank.
As an example, my personal icon shows up for me but none of my contacts show their customized pictures.
Lync users can see my icon and can see everyone elses.
Thank you

Hi Alan Dooley,
Have you tried to create a new desktop shortcut ?
In addition, you can try to follow the FAQ below to rebuild the icon cache.
https://social.technet.microsoft.com/Forums/windows/en-US/bea47202-d869-4155-8c8f-2a5b8bd7be1d/forum-faqhow-to-rebuild-icon-cache
Best regards,
Eric
Please remember to mark the replies as answers if they help, and unmark the answers if they provide no help. If you have feedback for TechNet Support, contact [email protected]

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