Slow and lots of packet loss

Hi Folks,
I have a wireless network set up at home with 3 macs on it. I have a G3 iMac (ruby) with an airport card (original), a Dual 1.25GHz G4 MDD also with an original airport card in it and finally a new MacBook Pro with the standard Airport Extreme 802.11N card and firmware.
Both the older machines connect and browse as one would expect them to and are lightning fast at browsing compared to the MBP. Is there some sort of mismatch with the cards?
The router is not Apple. It is a Billion 7402VGP (wireless and VoIP) with the latest firmware. It is not capable of 802.11N but is capable of 802.11g. I have tried the MBP with traceroute with 50% packet loss on wireless but none on ethernet. The G4 on wireless has no packet loss and is further away.
Any advice? What else could I tell you that would help you to help me?
MacBook Pro 15" 2.2Ghz Core 2 Duo Mac OS X (10.4.10) Wireless Card Firmware Version: 1.1.8.5

Hi Jane, Thanks for the reply. I have now purchased an AEBS(n) to try to overcome this problem. The Apple site says it is compatible with all versions of Airport card so I thought it would solve the problem. My new problem is to be found here: http://discussions.apple.com/thread.jspa?threadID=1087292&tstart=0
However to answer your questions, The OS is 10.4.10 and I have run every updater I can find for all Macs concerned. hope this helps.

Similar Messages

Traceroute timeouts and lots of packet loss when a...

I host various site via the above, and since late last night and today, I am having connection timeout issues on all of them (but sites like bbc, bt etc are fine). I contacted them and performed a traceroute to my default site southee.co.uk which timed out. Below are the results:
traceroute to southee.co.uk (37.61.236.12), 64 hops max, 52 byte packets
1 bthomehub (192.168.1.254) 2.733 ms 2.414 ms 2.415 ms
2 esr5.manchester5.broadband.bt.net (217.47.67.144) 72.412 ms 29.705 ms 131.735 ms
3 217.47.67.13 (217.47.67.13) 31.390 ms 29.680 ms 103.936 ms
4 213.1.69.226 (213.1.69.226) 41.172 ms 32.700 ms 129.323 ms
5 31.55.165.103 (31.55.165.103) 30.791 ms 31.639 ms 130.306 ms
6 213.120.162.69 (213.120.162.69) 31.248 ms 59.138 ms 30.657 ms
7 31.55.165.109 (31.55.165.109) 32.159 ms 31.507 ms 31.513 ms
8 acc2-10gige-9-2-0.mr.21cn-ipp.bt.net (109.159.250.228) 31.499 ms 31.325 ms
acc2-10gige-0-2-0.mr.21cn-ipp.bt.net (109.159.250.194) 31.197 ms
9 core2-te0-12-0-1.ealing.ukcore.bt.net (109.159.250.147) 41.744 ms
core2-te0-13-0-0.ealing.ukcore.bt.net (109.159.250.139) 41.346 ms
core2-te0-5-0-1.ealing.ukcore.bt.net (109.159.250.145) 41.744 ms
10 peer1-xe3-3-1.telehouse.ukcore.bt.net (109.159.254.211) 39.527 ms
peer1-xe10-0-0.telehouse.ukcore.bt.net (109.159.254.122) 38.791 ms 38.910 ms
11 te2-3.sov-edge1.uk.timico.net (195.66.224.111) 54.032 ms 37.941 ms 38.642 ms
12 78-25-201-30.static.dsl.as8607.net (78.25.201.30) 45.830 ms 46.413 ms 42.448 ms
13 * * *
They then performed a traceroute from the server and got the following, again with timeouts and packet loss. See below:
1. 37.61.236.1 0.0% 10 0.5 0.7 0.4 2.9 0.8
2. ae0-2061.ndc-core1.uk.timico 0.0% 10 0.3 0.3 0.2 0.5 0.1
3. te2-3.sov-edge1.uk.timico.ne 0.0% 10 10.5 9.7 4.2 30.2 8.7
4. linx1.ukcore.bt.net 0.0% 10 4.1 4.3 4.1 5.9 0.6
5. host213-121-193-153.ukcore.b 0.0% 10 5.5 8.0 4.9 12.7 2.3
6. acc2-10GigE-4-3-1.mr.21cn-ip 0.0% 10 11.4 11.4 11.4 11.6 0.1
7. ??? 100.0 10 0.0 0.0 0.0 0.0 0.0
8. 31.55.165.108 0.0% 10 12.1 12.1 11.8 12.4 0.2
9. 213.120.162.68 0.0% 10 12.0 12.1 12.0 12.3 0.1
10. ??? 100.0 10 0.0 0.0 0.0 0.0 0.0
I've just spent a fustrating 15 minutes with Bt Support chat who just seemed want to pass me on to the BT Business team, so I thought I'd post here, for a more informed response.

Hi Jane, Thanks for the reply. I have now purchased an AEBS(n) to try to overcome this problem. The Apple site says it is compatible with all versions of Airport card so I thought it would solve the problem. My new problem is to be found here: http://discussions.apple.com/thread.jspa?threadID=1087292&tstart=0
However to answer your questions, The OS is 10.4.10 and I have run every updater I can find for all Macs concerned. hope this helps.

BEFW11s4 and Mac IP packet loss

I have had a Linksys Wireless BEFW11s4 wireless router. It has worked fine with my Windows boxes. I just got an iMAC and with some minor problems I got it connected to the wireless network. I am using WEP and not broadcasting the SSID. I have the iMAC connected with full signal strength. I obtained a DHCP address from my DHCP server. However, when I try to ping items both on my wireless network and on the Internet I am having a lot of packet loss. Any ideas? I did not see a firmware upgrade for this model.........
Thanks!

Hi, connect one of your Pc to the router and log into the setup page of the router by http://192.168.1.1 the username is blank and the password is admin. You will see an advanced tab on the right hand side top.
Under the Advanced tab you will the wireless tab. On this screen lower the Beacon to 75 > Rts Threshold to 2392 and the Fragmentation Threshold to 2306.
If this still does not works then on the setup page under the Help tab you will find an option to upgrade the Firmware for the router. And you can find the firmware on the www.linksys.com/download site.

Extremely slow internet and 20-50% packet loss

This has been happening for at least a week. I've been trying to play online games such as dota 2 where I have up to 50% packet loss at times. I also try to watch streams however it is usually constantly buffering every 5 seconds on any quality over 240p. I have tried restarting both my modem and router. I've also done a ping test to google which came back with:Pinging google.com [216.58.216.110] with 32 bytes o
Reply from 216.58.216.110: bytes=32 time=12ms TTL=5
Reply from 216.58.216.110: bytes=32 time=11ms TTL=5
Reply from 216.58.216.110: bytes=32 time=11ms TTL=5
Reply from 216.58.216.110: bytes=32 time=12ms TTL=5
Ping statistics for 216.58.216.110:
Packets: Sent = 4, Received = 4, Lost = 0 (0% l
Approximate round trip times in milli-seconds:
Minimum = 11ms, Maximum = 12ms, Average = 11msSometimes I will have no packet loss as shown but other times I will have 50%. It happens randomly. However streams will never work above 240p. I have tried speedtesting my internet when it is slow and it comes back the usual 20 Mbps down and 5 up. Anyone know whats going on or any tests I can try? It is extemely frustrating not knowing what to do

mattsmith927 wrote:
This has been happening for at least a week. I've been trying to play online games such as dota 2 where I have up to 50% packet loss at times. I also try to watch streams however it is usually constantly buffering every 5 seconds on any quality over 240p. I have tried restarting both my modem and router. I've also done a ping test to google which came back with:
Pinging google.com [216.58.216.110] with 32 bytes o
Reply from 216.58.216.110: bytes=32 time=12ms TTL=5
Reply from 216.58.216.110: bytes=32 time=11ms TTL=5
Reply from 216.58.216.110: bytes=32 time=11ms TTL=5
Reply from 216.58.216.110: bytes=32 time=12ms TTL=5
Ping statistics for 216.58.216.110:
Packets: Sent = 4, Received = 4, Lost = 0 (0% l
Approximate round trip times in milli-seconds:
Minimum = 11ms, Maximum = 12ms, Average = 11ms
Sometimes I will have no packet loss as shown but other times I will have 50%. It happens randomly. However streams will never work above 240p. I have tried speedtesting my internet when it is slow and it comes back the usual 20 Mbps down and 5 up.
Anyone know whats going on or any tests I can try? It is extemely frustrating not knowing what to do
I am sorry to hear about the trouble you are having with this. Has this happened recently? I was able to check the connection history and it does seem to be much better for the past week. If the issue comes back let me know, we might need to have a tech check this. -FC

IMac seems slow and lots of spinning balls.

I have a 3 yr old iMac that has been acting very slow and gives me lots of spinning balls. The HD is still 1/4 empty.
What is the best way to trouble shoot this problem?

First, back up all data immediately, as your boot drive might be failing.
Step 1
This diagnostic procedure will query the log for messages that may indicate a system issue. It changes nothing, and therefore will not, in itself, solve your problem.
If you have more than one user account, these instructions must be carried out as an administrator. I've tested them only with the Safari web browser. If you use another browser, they may not work as described.
Triple-click anywhere in the line below on this page to select it:
syslog -k Sender kernel -k Message CReq 'Channel t|GPU D|I/O|find tok|n Cause: -' | tail | open -ef
Copy the selected text to the Clipboard (command-C).
Launch the Terminal application in any of the following ways:
☞ Enter the first few letters of its name into a Spotlight search. Select it in the results (it should be at the top.)
☞ In the Finder, select Go ▹ Utilities from the menu bar, or press the key combination shift-command-U. The application is in the folder that opens.
☞ Open LaunchPad. Click Utilities, then Terminal in the icon grid.
Paste into the Terminal window (command-V).
The command may take a noticeable amount of time to run. Wait for a new line ending in a dollar sign (“$”) to appear.
A TextEdit window will open with the output of the command. Normally the command will produce no output, and the window will be empty. If the TextEdit window (not the Terminal window) has anything in it, stop here and post it — the text, please, not a screenshot. The title of the TextEdit window doesn't matter, and you don't need to post that.
Step 2
There are a few other possible causes of generalized slow performance that you can rule out easily.
Reset the System Management Controller.
If you have a portable computer, check the cycle count of the battery. It may be due for replacement.
If you have many image or video files on the Desktop with preview icons, move them to another folder.
If applicable, uncheck all boxes in the iCloud preference pane. See whether there's any change.
Disconnect all non-essential wired peripherals and remove aftermarket expansion cards, if any.
Check your keychains in Keychain Access for excessively duplicated items.
Boot into Recovery mode, launch Disk Utility, and run Repair Disk.
If you're booting from an aftermarket SSD, see whether there's a firmware update for it.
If you have a MacBook Pro with dual graphics, disable automatic graphics switching in the Energy Saverpreference pane for better performance at the cost of shorter battery life.
Step 3
When you notice the problem, launch the Activity Monitor application in any of the following ways:
☞ Enter the first few letters of its name into a Spotlight search. Select it in the results (it should be at the top.)
☞ In the Finder, select Go ▹ Utilities from the menu bar, or press the key combination shift-command-U. The application is in the folder that opens.
☞ Open LaunchPad. Click Utilities, then Activity Monitor in the icon grid.
Select the CPU tab of the Activity Monitor window.
Select All Processes from the menu in the toolbar, if not already selected.
Click the heading of the % CPU column in the process table to sort the entries by CPU usage. You may have to click it twice to get the highest value at the top. What is it, and what is the process? Also post the values for % User, % System, and % Idle at the bottom of the window.
Select the System Memory tab. What values are shown in the bottom part of the window for Page outs and Swap used?
Next, select the Disk Activity tab. Post the approximate values shown for Reads in/sec and Writes out/sec (not Reads in and Writes out.)
Step 4
If you have more than one user account, you must be logged in as an administrator to carry out this step.
Launch the Console application in the same way you launched Activity Monitor. Make sure the title of the Console window is All Messages. If it isn't, select All Messages from the SYSTEM LOG QUERIES menu on the left. If you don't see that menu, select
View ▹ Show Log List
from the menu bar.
Select the 50 or so most recent entries in the log. Copy them to the Clipboard (command-C). Paste into a reply to this message (command-V). You're looking for entries at the end of the log, not at the beginning.
When posting a log extract, be selective. Don't post more than is requested.
Please do not indiscriminately dump thousands of lines from the log into this discussion.
Important: Some personal information, such as your name, may appear in the log. Anonymize before posting. That should be easy to do if your extract is not too long.

Broadband Slow in peak times & packet loss?

Hi guys,
I've had a number of months of reasonable surfing, but about a week or so ago I started getting problems with my broadband, at first I thought it was just "one of those things" so I left it for a while and when I got up the next day the problem had seemingly vanished. However later that evening the problem re-emerged and the pattern has continued ever since, with it being 'normal' during the day and then incredibly slow in the 'peak' times. I'm on totally unlimited (no useage cap) so I'm not expecting my broadband to be throttled and I haven't made any changes to the setup in the house for a number of months, so interference etc from my own equipment isn't an issue. I've connected my laptop directly to the hub and that had no effect on the problem.
During the daytime we get around 3-5mbps (its still abit lame, but its the best we can get :<), and then in the last few during the evenings those speeds have been being slashed to around 0.3-0.8mbps and at times it just dies on us.
I've been in contact with the helpdesk in india, but I'm at a point where I need some of the friendly mods to help me out as I'm not overly happy with the service on those phone lines with their standard flowchart of "help" where last night I was asked the same question 2/3 times by the same person in the space of 20 minutes :'(
Here's a snapshot of about 2 1/2 hours of 'uptime' during the problem period, the HEC events/ CRC events stats look mindblowingly massive so I suspect they are the symptoms of the underlying problem, the question is what is the underlying problem and how can I get it fixed. I can see alot of other people have been having similar problems - are we all in the same boat, could it be something widespread such as the weather? (I've looked on the status page and our area is apparently ok though)
As always any help would be greatly appreciated
ADSL Settings
VPI/VCI:
0/38
Type:
PPPoA
Modulation:
G.992.1 Annex A
Latency type:
Fast
Noise margin (Down/Up):
6.0 dB / 23.0 dB
Line attenuation (Down/Up):
36.4 dB / 20.0 dB
Output power (Down/Up):
20.0 dBm / 11.9 dBm
FEC Events (Down/Up):
0 / 1715
CRC Events (Down/Up):
309275 / 2527
Loss of Framing (Local/Remote):
0 / 0
Loss of Signal (Local/Remote):
0 / 0
Loss of Power (Local/Remote):
0 / 0
HEC Events (Down/Up):
1138083 / 787
Error Seconds (Local/Remote):
7538 / 2693

I mean this is remarkable, it gets to later on in the night and its literally feels like someone somewhere has flicked a switch somewhere and it's back to being useable, i'll add further results from various points throughout the day tomorrow
00:30
1. Best Effort Test: -provides background information.
Download Speed
3.69 Mbps
0 Mbps
7.15 Mbps
Max Achievable Speed
Download speedachieved during the test was - 3.69 Mbps
For your connection, the acceptable range of speeds is 0.6 Mbps-7.15 Mbps.
Additional Information:
Your DSL Connection Rate :4.45 Mbps(DOWN-STREAM), 0.45 Mbps(UP-STREAM)
IP Profile for your line is - 3.5 Mbps

IMac Seems slow and lots of disk access.

I bought my first iMac a few months ago. However recently the iMac seems to have got really slow. I use it for Lightroom and Photoshop.
Without either of these 2 programs open for example I can just try opening entourage or any other program even Safari sometimes and the disk will just go mad and churn away and it can take ages for the program to open.
How do I find out whats causing the system to go slow? or is this just something I have to live with?

I think the problem could be excessive memory usage.
Just from looking in activity monitor when I have a few progs open.
Photoshop 1.96GB
Lightroom 539MB
Safari 236MB
Also under system memory it says ;-
Free : 27MB
Wired : 762MB
Active : 2.17GB
Inactive : 1.07GB
Used : 3.98GB
Page Ins : 1.41GB
Page Outs : 1.36GB
Swap Used : 3.14GB
Does it look like my mac is paging to the disk excessively?
Message was edited by: blackforce

Safari 5.0 Upgrade Slow and Lot of Hang-ups

I'm new to the Discussion forum. I joined because of issues I'm having with Safari 5.0.
I installed an auto upgrade to Safari 5.0 from ver. 4.0.5 yesterday. Immediately I started having problems with slow loading of web page, incompletely loaded web pages, could not use more than one file tab, and network disconnecting.
I called Apple support under my APP and they had me run v4.0.5 as the User Agent under the current 5.0 version by going to the Develop menu in Safari.
The steps were as follows;
Develop=>User Agent=>SAFARI 4.0.5 - MAC
(You may need to re-boot after this).
This appears to have "fixed" all of my issues!! But the fix was to basically go back to v4.0.5 by the "long way".
I was told Apple was working on a fix for 5.0.
I saw quite a few similar posting having the same problem.
Has anyone else tried this fix using the User Agent as v4.0.5?
Are there any downsides to this?

Safari->Preferences->Advance->on the bottom. To get the Debug menu which includes a listing of Keyboard & Mouse Shortcuts, among other useful things, run this in the Terminal app and quit & relaunch Safari:
*defaults write com.apple.Safari IncludeInternalDebugMenu 1*

Verizon Fios & NTT Packet loss/Slow Speeds..

Hello,
Recently there has been lot of packet loss between NTT and Verizon Fios.
mtr -rn 108.51.80.12x
HOST: localhost Loss% Snt Last Avg Best Wrst StDev
1.|-- 77.247.178.xxx 0.0% 10 0.4 0.4 0.3 1.2 0.3
2.|-- 85.159.239.6 0.0% 10 0.5 0.5 0.4 0.5 0.0
3.|-- 85.159.239.29 0.0% 10 0.9 0.9 0.6 2.4 0.5
4.|-- 81.20.64.113 0.0% 10 1.2 1.1 1.0 1.2 0.1
5.|-- 129.250.2.146 0.0% 10 1.3 1.3 0.8 3.9 1.0
6.|-- 129.250.2.144 0.0% 10 96.0 97.5 96.0 108.8 4.0
7.|-- 129.250.4.207 0.0% 10 92.6 92.7 92.5 93.0 0.1
8.|-- 129.250.8.38 0.0% 10 144.8 148.0 142.2 164.0 7.1
| `|-- 129.250.8.34
9.|-- ??? 100.0 10 0.0 0.0 0.0 0.0 0.0
10.|-- 108.51.80.12x 10.0% 10 142.5 143.9 141.2 146.7 2.2
Anyone else having same issues? I tried contacting support but problem happens offten at night time and is fixed within 6 to 8 hours.
Thanks

Hi, wondering if you were ever able to resolve this or get any additional info from Verizon on it?
I have some customers on FIOS reporting problems to our ec2 servers. After some a couple nights of debugging I found your post and I have a set of remarkably similar mtr output (also have a similar trace to a 108.x.x.x FIOS endpoint):
HOST: ip-10-45-5-2xx Loss% Snt Last Avg Best Wrst StDev
1.|-- 100.104.104.1xx 0.0% 10 0.7 1.3 0.7 6.3 1.8
2.|-- 100.74.169.9 0.0% 10 0.4 0.5 0.4 0.7 0.1
3.|-- 100.74.169.24 0.0% 10 0.4 0.5 0.4 0.6 0.1
4.|-- 100.66.98.4 0.0% 10 0.4 0.4 0.3 0.5 0.0
5.|-- 100.66.3.190 0.0% 10 1.3 1.3 0.9 1.7 0.2
6.|-- 100.64.226.55 0.0% 10 1.0 1.4 0.9 2.2 0.4
7.|-- 100.64.225.182 0.0% 10 1.5 1.3 0.9 2.6 0.5
8.|-- 100.64.58.100 0.0% 10 0.4 1.2 0.3 5.6 1.8
9.|-- 100.64.13.89 0.0% 10 1.0 1.3 0.9 2.3 0.4
10.|-- ??? 100.0 10 0.0 0.0 0.0 0.0 0.0
11.|-- ??? 100.0 10 0.0 0.0 0.0 0.0 0.0
12.|-- ??? 100.0 10 0.0 0.0 0.0 0.0 0.0
13.|-- 100.64.16.1 0.0% 10 0.5 1.4 0.4 7.6 2.2
14.|-- 205.251.245.43 0.0% 10 6.6 9.8 0.4 66.4 20.4
15.|-- 205.251.245.46 0.0% 10 0.7 0.9 0.7 1.1 0.1
16.|-- 205.251.245.0 0.0% 10 1.2 1.1 0.8 1.2 0.1
17.|-- 168.143.228.37 0.0% 10 1.4 1.4 1.4 1.5 0.0
18.|-- 129.250.8.38 0.0% 10 46.4 49.8 46.4 52.6 2.2
| `|-- 129.250.8.34
19.|-- ??? 100.0 10 0.0 0.0 0.0 0.0 0.0
20.|-- 173.79.220.xxx 10.0% 10 63.1 59.8 53.7 63.1 2.9
Wondering how to proceed with Verizon, as you mention this only seems to occur during night-time hours, so it's a tricky issue to get support on. For us it means very slow (1mbps or less) transfer speeds between our servers and the FIOS customer, which is unacceptable.
-Tom

Tons of packet loss and Verizon techs say its fine

As you can see from the below test ran from dslreports.com, I'm having a lot of packet loss issues. This has been going on for nearly two weeks now and tech support has been more of an annoyance than a help upto this point. I've talked to tech support at least 5 times only to be told my line test comes back fine, its normal, reset your modem, delete your cookies, is your pc old, etc. I've even had them vpn itno my system and run pings and they see the packet loss and all the issues I'm having first hand and still say it isn't a big deal. On more than one occasion I've had my modem data light just flashing and had to reset the modem and they suggest I just buy a new modem. Seriously, is this how bad tech support has gotten?
I've shown them test after test after test and the all come back pretty much the same... The thing is its been perfect for years and suddenly this and its like tech support wants to sweep it under the rug or something. I've had it suggested to me the packet loss and high pings when I'm not getting the packet loss is due to my pool being over populated. Like I'm ow getting ping averages of 250-300 instead of 30-40s, again when its not all timing out.
I've posted over on the dslreports forums asking about this as well as in the Verizon specific forums to the techs all with 0 replies from anything and was told to come here and see if anyone would be able to help.
I really not bother with the hassle of switching isps as ive been a loyal Verizon dsl customer for well over 5 years but at this point just knowing how bad tech support is alone might make me want to.
Can anyone offer any insight on what else to do or help on this possibly?
Thanks.
Test Loss Min
Latency Avg
Latency Max
Latency Pass
Fail Simple ping loss check
10secs of 40byte packets 2 per second 5% loss 137ms 141ms 148ms
warn low bandwidth stream
10secs of 56k/bit ping stream 512byte packets 6% loss 142ms 147ms 154ms
warn medium bandwidth stream
10secs of 128k/bit ping stream 512byte packets 2% loss 140ms 147ms 173ms
pass your first hop ping
stream of 40byte pings to 130.81.44.101 4% loss 118ms You are 19ms
to your first hop
pass Ping plot:
Ping plot:
From East Coast - USA to YOU Hop Host LOSS Rcv Sent Best Avg Worst 0 ae-2.bb-b.slr.lxa.us.oneandone.net 0% 60 60 0.46 2.29 59.98 1 te-2-1.bb-b.ms.mkc.us.oneandone.net 0% 60 60 0.92 1.89 36.10 2 64.209.105.233 0% 60 60 13.97 41.38 948.69 3 0.xe-8-2-0.BR3.CHI13.ALTER.NET 0% 60 60 26.13 30.80 80.28 4 0.ae3.CHI01-BB-RTR1.verizon-gni.NET 0% 60 60 26.49 27.84 88.62 5 P15-3.RONKVA-LCR-01.verizon-gni.net 0% 60 60 54.25 55.01 56.32 6 P0-0.RONKVA-RONKVALK-ERXG02.verizon-gni.net 0% 60 60 116.80 121.05 130.35 7 pool-71-171-24-94.nwrknj.east.verizon.net 14% 52 60 142.49 147.61 169.10 (fail) From West Coast - USA to YOU Hop Host LOSS Rcv Sent Best Avg Worst 0 unknown.Level3.net 2% 59 60 0.64 16.67 150.86 1 ae-4-99.edge1.SanJose3.Level3.net 4% 58 60 1.15 5.12 59.35 2 4.68.63.146 0% 60 60 1.25 3.31 55.27 3 0.ae3.XL3.SJC7.ALTER.NET 0% 60 60 1.25 1.68 9.80 4 0.ge-6-3-0.XT1.DCA6.ALTER.NET 0% 60 60 75.58 77.85 108.89 5 0.so-4-0-0.RES-BB-RTR1.verizon-gni.net 0% 60 60 75.52 80.78 136.25 6 P15-3.RONKVA-LCR-01.verizon-gni.net 0% 60 60 90.25 91.97 94.08 7 P0-0.RONKVA-RONKVALK-ERXG02.verizon-gni.net 2% 59 60 154.03 159.68 164.42 8 pool-71-171-24-94.nwrknj.east.verizon.net 4% 58 60 175.74 183.27 187.00 (fail)

As you can see from the below test ran from dslreports.com, I'm having a lot of packet loss issues. This has been going on for nearly two weeks now and tech support has been more of an annoyance than a help upto this point. I've talked to tech support at least 5 times only to be told my line test comes back fine, its normal, reset your modem, delete your cookies, is your pc old, etc. I've even had them vpn itno my system and run pings and they see the packet loss and all the issues I'm having first hand and still say it isn't a big deal. On more than one occasion I've had my modem data light just flashing and had to reset the modem and they suggest I just buy a new modem. Seriously, is this how bad tech support has gotten?
I've shown them test after test after test and the all come back pretty much the same... The thing is its been perfect for years and suddenly this and its like tech support wants to sweep it under the rug or something. I've had it suggested to me the packet loss and high pings when I'm not getting the packet loss is due to my pool being over populated. Like I'm ow getting ping averages of 250-300 instead of 30-40s, again when its not all timing out.
I've posted over on the dslreports forums asking about this as well as in the Verizon specific forums to the techs all with 0 replies from anything and was told to come here and see if anyone would be able to help.
I really not bother with the hassle of switching isps as ive been a loyal Verizon dsl customer for well over 5 years but at this point just knowing how bad tech support is alone might make me want to.
Can anyone offer any insight on what else to do or help on this possibly?
Thanks.
Test Loss Min
Latency Avg
Latency Max
Latency Pass
Fail Simple ping loss check
10secs of 40byte packets 2 per second 5% loss 137ms 141ms 148ms
warn low bandwidth stream
10secs of 56k/bit ping stream 512byte packets 6% loss 142ms 147ms 154ms
warn medium bandwidth stream
10secs of 128k/bit ping stream 512byte packets 2% loss 140ms 147ms 173ms
pass your first hop ping
stream of 40byte pings to 130.81.44.101 4% loss 118ms You are 19ms
to your first hop
pass Ping plot:
Ping plot:
From East Coast - USA to YOU Hop Host LOSS Rcv Sent Best Avg Worst 0 ae-2.bb-b.slr.lxa.us.oneandone.net 0% 60 60 0.46 2.29 59.98 1 te-2-1.bb-b.ms.mkc.us.oneandone.net 0% 60 60 0.92 1.89 36.10 2 64.209.105.233 0% 60 60 13.97 41.38 948.69 3 0.xe-8-2-0.BR3.CHI13.ALTER.NET 0% 60 60 26.13 30.80 80.28 4 0.ae3.CHI01-BB-RTR1.verizon-gni.NET 0% 60 60 26.49 27.84 88.62 5 P15-3.RONKVA-LCR-01.verizon-gni.net 0% 60 60 54.25 55.01 56.32 6 P0-0.RONKVA-RONKVALK-ERXG02.verizon-gni.net 0% 60 60 116.80 121.05 130.35 7 pool-71-171-24-94.nwrknj.east.verizon.net 14% 52 60 142.49 147.61 169.10 (fail) From West Coast - USA to YOU Hop Host LOSS Rcv Sent Best Avg Worst 0 unknown.Level3.net 2% 59 60 0.64 16.67 150.86 1 ae-4-99.edge1.SanJose3.Level3.net 4% 58 60 1.15 5.12 59.35 2 4.68.63.146 0% 60 60 1.25 3.31 55.27 3 0.ae3.XL3.SJC7.ALTER.NET 0% 60 60 1.25 1.68 9.80 4 0.ge-6-3-0.XT1.DCA6.ALTER.NET 0% 60 60 75.58 77.85 108.89 5 0.so-4-0-0.RES-BB-RTR1.verizon-gni.net 0% 60 60 75.52 80.78 136.25 6 P15-3.RONKVA-LCR-01.verizon-gni.net 0% 60 60 90.25 91.97 94.08 7 P0-0.RONKVA-RONKVALK-ERXG02.verizon-gni.net 2% 59 60 154.03 159.68 164.42 8 pool-71-171-24-94.nwrknj.east.verizon.net 4% 58 60 175.74 183.27 187.00 (fail)

Constant Packet Loss

Hello, over the past month I have been recieving terrible quality over ventrilo (a VOIP program), terrible lagging in online games, and even when browsing the internet I often have to refresh a web page several times to get it to show up. At first I thought it was just my internet having an off week so I waited a while, but the problem continued. I'm not too good with routers, modems and internet connections etc, but I talked to some friends and did some googling and was pointed towards packet loss as a possible cause, so I ran some tests and here are the results I got, which seem to indicate a lot of packet loss. www.pingtest.com sometimes reports up to 50%.
http://i54.tinypic.com/2uj4fiu.jpg
http://i55.tinypic.com/zupget.jpg
http://i53.tinypic.com/29d71xw.jpg
http://i55.tinypic.com/30jhhn7.jpg
I'm using a BT home hub (I really don't know what model and I can't find anything in the home hub program or on the physical hub that tells me the model, it's white and a couple of years old though.)
I really have no idea how to find the cause via the info, since as I said I don't really know a lot about it. Would appreciate any help in finding the cause so I can call BT, or even better find a fix I could do myself.

Took several tries to get the speed test to complete, left it running for an hour at one point :
http://i52.tinypic.com/16j1nc3.jpg
The ADSL Line details :
Uptime:
0 days, 8:43:37
Modulation:
G.992.1 annex A
Bandwidth (Up/Down) [kbps/kbps]:
448 / 2,368
Data Transferred (Sent/Received) [MB/MB]:
87.69 / 349.78

Homehub & Packet Loss

I noticed over the past week my internet connection seemed glitchy, with pages occasionally not loading, frequent disconnects from programs/games and sporadic packet loss, which I tracked down to my LAN. Pinging the homehub, could be fine for a few minutes or interspersed with 'Request timed out', usually a disconnect from a game/program would coincide with a few of these.
My setup is a little odd but bear with me, but it's been working flawlessly for over a year, as a near free solution to the HH3s lack of roaming support.
FTTP Infinity
Homehub3b (192.168.1.254) connected to Fibre box, DHCP on, Wifi Off
Homehub2a (192.168.1.50) DCHP off, Wifi On
Homehub2b (192.168.1.55) DCHP off, Wifi On
The 3 hubs are connected to eachother over ethernet.
My desktop on HH3 gigE port was where i noticed the problem consistently around 7-8% packet loss to the router. When connected to the HH2a it gets 0% loss to the HH2a it is physically connected to but around 7-8% to the other two hubs. Strangely it started working fine again after being moved back to HH3 - 0% loss to anything, but problems on the HH2a.
My old spare desktop (for testing) gets the same results, 0% loss to all 3 hubs when connected to HH3, but when on the HH2a 0% and 7-8% packet loss to the other 2 hubs.
My second desktop on HH2b sent 3500 pings to each hub, 0% loss.
Laptops on wireless from the HH2a dont experience any packet loss like the wired connections to it get.
I've tried different cables, different ports, different operating systems, so im wondering if anyone has any ideas or information on similar problems with the homehubs.

The HH3/HH2a are near the fibre box and the HH2b is at the other end of the house on a long ethernet cable. It's quite a large house in an L shape with some solid brick internal walls and coverage with the HH3 seemed slightly worse than the old HH2b on its own. The HH3 doesn't allow devices to roam from APs to its wireless, something to do with them moving from it's ethernet ports to its wifi.
The internet connection is incredibly fast and we have a lot of devices attached, we had *several* pages listed on the HH3 before I reset it - desktops, laptops, smartphones, tablets, games consoles etc. The coverage is great too and were really spoilt, almost like those BT adverts
I've thought about replacing the HH3 before with a different router and wired AP, but I'm not sure how they're rated for current and future FTTP speeds and reviews are scarce. That said, the current setup mostly works great and is free.
Thanks

50% Packet loss

Hi,
This is my 1st time using these forums, I hope you can help me.
3 weeks ago I moved house, since then I have reported 2 faults on the line both due to very low IP profiles (0.14).
4 days ago the BT faults team (over the phone) managed to reset my profile and all has been great up until tonight.
My current profile seems fine, however when I ping bbc.co.uk I end up with lots of time outs and around 50% packet loss.
I did a pathping to bt.net and also ping tested Hop 3 and it seems to be here where my problem is (full results below)
Please advise on a course of action, I tried to can BT faults but was on hold for 2hrs and eventually gave up... as you would.
I am also from Western Scotland (Isle of lewis)
Please help
C:\Users\Xoranium>pathping bt.net
Tracing route to bt.net [193.113.211.125]
over a maximum of 30 hops:
0 Xoranium-PC.home [192.168.1.64]
1 BTHomeHub.home [192.168.1.254]
2 217.47.106.122
3 217.47.106.193
4 213.1.69.166
5 31.55.165.102
6 31.55.165.43
7 31.55.165.107
8 * acc1-10GigE-9-2-0.mr.21cn-ipp.bt.net [109.159.250.100]
9 core1-te0-14-0-3.ealing.ukcore.bt.net [109.159.250.5]
10 core1-pos1-0.birmingham.ukcore.bt.net [62.172.103.81]
11 iar1-gig5-4.birmingham.ukcore.bt.net [62.6.196.94]
12 62.172.57.218
13 * * *
Computing statistics for 300 seconds...
Source to Here This Node/Link
Hop RTT Lost/Sent = Pct Lost/Sent = Pct Address
0 Xoranium-PC.home [192.168.1.64]
0/ 100 = 0% |
1 3ms 0/ 100 = 0% 0/ 100 = 0% BTHomeHub.home [192.168.1.254]
0/ 100 = 0% |
2 42ms 0/ 100 = 0% 0/ 100 = 0% 217.47.106.122
20/ 100 = 20% |
3 --- 100/ 100 =100% 80/ 100 = 80% 217.47.106.193
0/ 100 = 0% |
4 54ms 26/ 100 = 26% 6/ 100 = 6% 213.1.69.166
0/ 100 = 0% |
5 54ms 23/ 100 = 23% 3/ 100 = 3% 31.55.165.102
0/ 100 = 0% |
6 --- 100/ 100 =100% 80/ 100 = 80% 31.55.165.43
0/ 100 = 0% |
7 54ms 26/ 100 = 26% 6/ 100 = 6% 31.55.165.107
0/ 100 = 0% |
8 64ms 25/ 100 = 25% 5/ 100 = 5% acc1-10GigE-9-2-0.mr.21cn-ipp.bt.net [109.159.250.100]
0/ 100 = 0% |
9 62ms 20/ 100 = 20% 0/ 100 = 0% core1-te0-14-0-3.ealing.ukcore.bt.net [109.159.250.5]
6/ 100 = 6% |
10 64ms 32/ 100 = 32% 6/ 100 = 6% core1-pos1-0.birmingham.ukcore.bt.net [62.172.103.81]
0/ 100 = 0% |
11 72ms 26/ 100 = 26% 0/ 100 = 0% iar1-gig5-4.birmingham.ukcore.bt.net [62.6.196.94]
8/ 100 = 8% |
12 67ms 34/ 100 = 34% 0/ 100 = 0% 62.172.57.218
Trace complete.
Solved!
Go to Solution.

if you try this link you will see there were problems last night in western Scotland https://www.bt.com/consumerFaultTracking/public/faults/tracking.do?pageId=31
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Strange packet loss issue

Hi all,
I am having a strange issue with my macbookpro recently. Here is the situation.
I have the TP-LINK wireless router both at home and work. IP address of this unit is 192.168.3.1 at home.
Recently i noticed a very high level of packet loss (60-70%) from my macbook pro when i pinged the default GW wireless router. I first thought its a wireless issue and tried debuging the issue from that end. I used my brother's macbook and he wasnt having this packet loss when i pinged from his terminal.
I then very randomly connected to my remote VPN server and noticed that the packetloss has disappeared when the VPN is connected and ping a remote IP such as 8.8.8.8.
Now i have two terminals running, one with a normal ping to 8.8.8.8 which goes via VPN and has 0% packet loss. Another terminal running a ping via interface en1 outside of the VPN interface using "ping -S 192.168.3.102 192.168.3.1" and this terminal is showing the same 60% packet loss.
Also strangely, this issue is only noticed at home router and not at work. At work the normal connection without VPN works fine.
I am at loss for ideas what could be causing this issue all of the sudden when the same settings were fine for over a year.
Any ideas?
Thanks

No solutions yet... I doubt this is a hardware matter as the packet loss goes away almost instantly when i switch on the VPN or simply move to other networks... The strangest thing is the VPN connection that solves the packet loss.. One thinks if VPN is overlaying on en1 to make its connection, how come the packetloss ceases to exist once there is a peer2peer connecton active to the same interface with the packet loss issue. Very strange indeed.
I thought also this could only be a ICMP issue (ping protocol) however ever the browsing slows down when im normally connected to this network.
In some awkward way im happy someone else is reporting this as I thought this is a weird enough problem for no one to comment on for yearly 10 days...
Im going to run a tcpdump to see if there is anything strange moving abount on my interfaces whilst there is a packet loss... will inform if any interesting results appeared...

Wi-Fi packet loss + iMessage 'activation' error

Hello
I have two problems:
- Still having WiFi problems after updating to 10.10.3. This is REALLY annoying... When will there be a fix for this core problem?? Everyone is talking about this. When I do a ping to 8.8.8.8, I get a lot of packet loss (around 50%). Most of the time it's in blocks (5 minutes down / 2 minutes up). I tried everything: rebooting router, rebooting computer, adding/removing WiFi in Network preferences, added different DNS, added manual IP,... Other Mac's in the network do not have this problem... It's the operating system.
- I recently changed the password of my Apple ID, now I cannot login to iMessage anymore. 'Cannot Sign In to iMessage'; 'An error occurred during activation. Try again.'. I found a fix via Google, people advice to use Chameleon... But I'd like to rely on official support. This issue is around since Mavericks ...
C'mon Apple... Go back to the philosophy of Jobs' dad: “He loved doing things right. He even cared about the look of the parts you couldn’t see.”. Start fixing this annoying issues for the community!
Regards
Tim.

timdpaep wrote:
Still having WiFi problems after updating to 10.10.3. This is REALLY annoying... When will there be a fix for this core problem?? Everyone is talking about this. When I do a ping to 8.8.8.8, I get a lot of packet loss (around 50%). Most of the time it's in blocks (5 minutes down / 2 minutes up). I tried everything: rebooting router, rebooting computer, adding/removing WiFi in Network preferences, added different DNS, added manual IP,... Other Mac's in the network do not have this problem... It's the operating system.
If your Mac supports Handoff try to disable it and check if there is any progress: System Preferences > General > and disable option Allow Handoff between this Mac and your iCloud devices.
Also, go to System Preferences > Network and remove Bluetooth PAN/DUN if you have these options on the list of your Network Services.
After above steps, reboot your Mac and test it again.
timdpaep wrote:
I recently changed the password of my Apple ID, now I cannot login to iMessage anymore. 'Cannot Sign In to iMessage'; 'An error occurred during activation. Try again.'. I found a fix via Google, people advice to use Chameleon... But I'd like to rely on official support. This issue is around since Mavericks ...
Try this steps first: If you get an error when trying to activate iMessage or FaceTime - Apple Support
If above won't work for you, then i would suggest to create a separate thread for this issue. Otherwise this one will only get messy and soon no one will even look at your thread.
timdpaep wrote:
C'mon Apple... Go back to the philosophy of Jobs' dad: “He loved doing things right. He even cared about the look of the parts you couldn’t see.”. Start fixing this annoying issues for the community!
Apple is not here. This is a user to user discussions forum. If you wish to let Apple know about your issues you, then you might send them a feedback or talk to Apple's Customer Support.

Slow and lots of packet loss

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