Slow Infinity Speed - Could this make the Guiness ...

I transferred from Virgin fibre to Infinity a couple of months ago - and performance has been acceptable considering the fact that I'm 5km from the exchange - 15 Mbps download 1.2 upload. However a  few days ago it dropped  to 7 Mbps and .15 (yes 0.15) A fault on the line was diagnosed - engineer worked  hard to fix it - told me the line is good however I was getting 7Mbps  and .15  - he said it may take some time to get back up to speed - when he left - 24 hours after the engineer's visit I am seeing no improvement. My mobile phone has a better upload speed
What is the best course of action ( apart from returning to Virgin!) Is the line likely to improve - do I go back to BT and report it again - I could cut my wrists but that would spoil the carpet
I've reset the modem and hub but there seems to be so much conflicting advice I'm not sure what to do. Advice would be gratefully accepted

If I were you I would uninstall BT Desktop Help. It might not help your speed but it will help your computer. It is a pile of software junk that is not needed on your computer to connect to the Internet or for anything else and it can cause problems on some computers.
Use this as your speed checker and then run the diagnostics and post back the results along with your IP profile and somebody may be able to help.
http://speedtest.btwholesale.com/

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  • Slow Infinity speed on Xbox, PS3 and Sky despite h...

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