Slow Performance Weeks after Encryption

Question

I encrypted my organization's laptops several weeks ago and did not return them to users until after I could tell by device performance that the bulk encrypting task had completed. I have two users that are experiencing extremely slow performance on their systems. When the users are typing anything like a Word document, upon each keystroke they see the Windows 7 "circle" icon at the mouse cursor. This seems to come and go several times over the week, and every few days we are getting a request to resolve the issue but after restarting the behavior may not act up anymore.
I found a TID suggesting to change HKLM\SOFTWARE\Novell-FDE\Parameters\ThrottleEncryption to a lower level like Idle or BelowNormal. Is there anything else that I should also try? Thanks!

Answer 1

Yes, but nothing from Novell yet - I will keep pushing them forward and let you know if I get some results.
-j-
>>> Jim Koerner<[email protected]> 8.3.2013 15:29 >>>
Sounds like you have a SR going on this also. Have you heard anything on a
fix? Mine has been stagnant for a while and I just bumped it to see if
anything has been figured out or if more info is needed from my side. Hope
to here something soon. This is a pretty severe problem especially when it
happens multiple times to a machine.
Jim Koerner
Server - ZCM 11.2.2 MU1 and Internal Database on Win2008R2x64
Client - ZCM 11.2.2 MU1 on Win7SP1x64 and WinXPx32
"Jouko Oksanen" <Jouko.Oksanen_re@move_efore.fi> wrote in message
news:513713E9.13C8.00F6.0@move_efore.fi...
Hi,
We have had (maybe) similar issues with our FDE setup that FDE policy
assigned devices tend to loose the policy and start to do disk decryption
and suddenly get once again the policy back and start to encrypt again. This
could be found from "ZCM agent, Full disk encryption, about, Agents status,
Settings, on section "Emergency Recovery Information" you could see events
'Zone Changed' what according to Novell support meant that the policy was
"re-initialized / changed" even our policy counter have not changed = policy
got lost in some phase.
We are now suspecting that there is some issues with the policy service that
plays tricks on us.
-j-
>>> Jim Koerner<[email protected]> 20.2.2013 19:57
>>> >>>
In ZCC on the devices that you are having issues with look at the Emergency
Recovery tab and see if you have multiple listings in here that corresponds
to the slowness. If so your devices are decrypting and then re-encrypting.
Your mention of being asked to reboot leads me to believe that is what is
happening to you.
I have had a few SRs going on this one for a while and it got bumped to
backend but no info in a month or so.
Jim Koerner
Server - ZCM 11.2.2 MU1 and Internal Database on Win2008R2x64
Client - ZCM 11.2.2 MU1 on Win7SP1x64 and WinXPx32
"marklar23" wrote in message
news:[email protected]...
I encrypted my organization's laptops several weeks ago and did not
return them to users until after I could tell by device performance that
the bulk encrypting task had completed. I have two users that are
experiencing extremely slow performance on their systems. When the
users are typing anything like a Word document, upon each keystroke they
see the Windows 7 "circle" icon at the mouse cursor. This seems to come
and go several times over the week, and every few days we are getting a
request to resolve the issue but after restarting the behavior may not
act up anymore.
I found a TID suggesting to change
HKLM\SOFTWARE\Novell-FDE\Parameters\ThrottleEncryption to a lower level
like Idle or BelowNormal. Is there anything else that I should also
try? Thanks!
marklar23
marklar23's Profile: http://forums.novell.com/member.php?userid=5123
View this thread: http://forums.novell.com/showthread.php?t=464262